We're new to the area and stopped by this Wal-Mart on a Monday after work. It was also pay day so naturally the parking lot was packed, but the store didn't seem as crazy as the parking lot. We only visited the grocery side of the store to stock up for the week. It was fairly clean and organized, which I appreciate! My main complaint is the lack of options and variety. The aisles also aren't as clearly marked as I'd like. Overall, we'll be going back because it's the closest to us and it wasn't a terrible experience. I'll update if anything changes. read more

I'm not fond of this Wal-Mart location. It's easy to get overstimulated when there is no sense of direction in various aspects, a large part of that being the staff. There are many machines roaming around, stocking during peak hours and what seems as a lack of care. I did encounter an employee on the floor who was helpful in assisting with a damaged popcorn box as I was concerned with it still being on the shelf. Fatima at self-checkout is also helpful and kind. Other than that I am concerned with the amount of employees on their phones and not looking up to greet customers, offer help/support or appear as present. Speaking of greeting, the front door needs to be more consistent with customer facing, customer engagement and if checking receipts is a policy, it needs to apply to all and not just some or when personal conversations aren't taking place. read more

Really poor customer service from auto department, followed by management. I scheduled an oil change and arrived to be told "we don't have your filter, you can go buy one and we'll use it, but we won't give any sort of discount" ultimately I went out and bought one from a store for them to complete the job. The larger issue was there was no notification that the filter wouldn't be present because they "had no way of contacting me or knowing what my car was". Despite me loading my information into the system to make my registration and being reminded of my appointment an hour before. After explaining this, I was told the store was aware but nothing could be done so I would have to call 1800-Walmart. I did and they redirected me to the store. The store told me "yes we'll look into it." They also informed me I could have bought an oil filter in the store, but it would have cost extra, despite an oil filter being included in the service. Bottom line: if you get an oil change here, call before and ensure they have all parts available prior to your arrival. Minor financial impact, but the fact I was required to fix an issue caused by a broken system will result in me going elsewhere. read more

The employees don't know where is. Or they said that's not my department. The other day i needed batteries. I kept asking someone to unlock the case, instead of finding someone with a key, they would tell me that they didn't have key and kept walking. read more

Recently visited the walmart on Woodrow Bean with my toddler granddaughter. My granddaughter was in the cart and we were shopping in the pet supply' area when an employee rammed our cart and caused my granddaughter to hurt her back . The employee said sorry i did not know that you were going to pullout in front of me. Several customers that were right there told her that i was stopped and looking at products long before she blindsided our cart. She just stood there and finally mumbled something that i assume was sorry and went about her business. The customers in the area were concerned ( too bad she was not ) and offered to support us if we wanted to pursue this incident with someone in authority if there is anyone in authority. Bud Singley read more

walmart in general is not worth the trouble but I decided to purchase tires for my truck anyway. I purchased the road hazard warranty there and that is a complete ripoff, I have had several issues with this service and not once have I had these issues repaired at the store, so I asked for a refund of this fraudulent warranty and Walmart refused to refund my money. I used to spend up to $600 a month at this place, no more I drive right by that and happily so. you will never get any money from me again read more

If you are thinking about buying a smart tv from here, DON'T. My husband and I bought a 75" Samsung smart tv and we were so excited. Got home and mounted the tv up just to find the whole screen was completely damaged. We took the tv back and unfortunately they didn't have the same one we wanted. So we compromised for a 75" Hisense smart tv, got all the way home and that one was defective as well. We returned that one same day as well. I spoke to a employee who was very rude and saying all the TVs are new and so are the boxes and XYZ, but from the looks of it all the boxes look tore up from the floor up as if someone dragged the TVs all up and down every aisle of Walmart. Anyway we found what we wanted at the Walmart on Dyer and love our new TV. read more

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Have been to this Walmart everyday but Sunday and I am pleased. For some "good" reason this Walmart seems cleaner, their staff is very nice and attentive which is awesome but I cannot deny it is odd and I am not complaining. Their garden section seems to nor be well stocked yet you will still find anything you need. Waiting to check out takes 5 minutes tops. I do wish they had better fresh salads selection but for being a Walmart I definitely give it a 5 out of 5. read more

Never purchase a tire inflator from Walmart. I used it once and it did not work. I had my receipt and I had purchased a warranty for the device, however, Walmart refused to honor the receipt as well as the department that regards the service warranty. My receipt was past the 90 day limit which I understand but the service warranty that I had purchased was well within the time frame to have been reimbursed. I was very upset as I had my receipt along with the original packaging and the item of purchase. I never thought that I would encounter such a blatant disregard of Walmart not honoring their own policy. The issue was somewhat resolved with a gift card, however, the gift card did not include the purchase of the warranty. I am totally disgusted with Walmart and I will contact their corporate office regarding the disregard of their own service warranty policy. They don't even deserve one star. On a scale of one to ten, this Walmart gets a zero from me! read more

NOT OPEN 24 Hrs. 0600-2300! Was looking for cold medication so I could get some sleep

The east and west side stores are way bigger and nicer than transmountain. I really like how they have the coolers and the isles are a little bigger and it's neat. read more

Rating one star not being to rate as 0 stars. Store representative completely rude and has no care at all for customer needs. As well as manager staff named Ana. No help whatsoever. So apparently from now on as per employee I will open everything before I even pay for it. Since I paid for an empty box. Trusting that what I'm paying for is actually in the box. Turns out it was empty. Not even asking for money back just wanted to exchange it for one that wasn't empty. Completely unprofessional... "You do what you gotta do".. . read more

Walmart Supercenter - Department Stores Near Me - El Paso, Texas

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El Paso Family the drama of stolen groceries- yes - stolen $$ - - -and subcontractors charged with OUR Walmart Customer online Grocery Delivery Service who misrepresent in the app because in the app it'll give a woman's name providing the delivery and a man will show up unacceptable!!!!! NOW SHOUT OUT TO Virginia of the online order desk, located at this store!!!Wednesday 9/272/23 was extremely frustrating until my interaction with Virginia. She listened to my experiences with: the online chat help who were absolutely NO HELP, the online customer service representatives who passed me around, as IF "THIS SQUEAKY WHEEL would give up NOOOT"!! Then the Manager of Customer Service who is charge with being THEIR BOSS informs me that the only Action that she can take is to process what is called an escalation ticket SMH SMH -there's more, but I'm not going to pile on, E P Family you all get how Lousy this Customer Care Department is!! again SMH SMH. Back to why I'm rating Virginia a 5 Star Walmart Employee who compassionately listened, and was sooo genuinely apologetic, and and was typing as I was talking a text message to the Store Manager Mondo, to inform him of this outrageous interaction with the customer care department. Virginia needs to be promoted to the Manager of Customer Care and or re-training co-ordinator for Walmart Nationally. Thank you Virginia for making me feel as if I mattered. read more

I honestly don'I really don't understand why employees are allowed to be on their phone while working. I needed some help and saw an employee in between aisles on his phone; so I apologized for interrupting him before asking him for help.. and trust me I wasn't being rude.. I've worked retail before so I understand customers can be rude. But he literally just blank stared me and walked right off slowly while still being on his phone. I'm wondering if we have to be pushy to get retail employees to help recently. Like I get it; you want to go home, or you get along with the management. But this isn't the first time I've had to deal with employees at this location giving me ugly looks for asking for their help and them be on their cell phone. Do employers or managers really let employees use their cell phones now? read more

I don't need to tell you about Walmart's prices or products they carry. You've been, you've seen the commercials. You know what's happening in here. So I come to this Walmart for two specific reasons. 1. Oreos. As a former Pricing Coordinator that had to travel weekly from store to store verifying prices of competitor's, there are certain product's prices that are engrained into my brain. And it's not just their everyday prices that are engrained into my brain, but also their average sale prices and how often they go on sale (price checking became very tedious after awhile). Among these products are milk, bread, ice cream, wine, eggs, most Lay's products, and OREOS! Everyday prices for Oreos between Walmart and Albertsons are virtually the same (we're talking a penny to two penny difference), but Oreos go on sale at Walmart much more often and for a much lower price. I pretty much can stock pile up a months worth of Oreos for the price they're dishing them out. 2. People of Walmart. I have missed the "People of Walmart". Walmarts are just not the hangout on the Westside or Eastside. But this Walmart, this Walmart right here...this Walmart right here house some of the most fascinating characters I've ever seen. There was a time before Walmart that the Northeast was the booming side of town, but this ever-expanding city made it's way to the city limits. From that point on this Walmart was the place to be, the place to be seen. People actually dress up to come to this Walmart...I'm talking heels for ladies and slacks for the fellas. Luckily, the city has recently regained interest in the Northeast and revitalization and inner-expansion will be taking place over the next few years, but for now I will enjoy the lady wearing bunny slippers with jeans and a picachu hat. Just going to quickly rattle off the deets you really want about this Walmart... Service sucks. You'll never get a smile. It's impossible to find someone to help you. Always packed. Rather disorganized. Sloooooooooow lines. Everyone I know from high school runs into me here (note to self: always look your best at this Walmart). Dog food isn't near the people food...thank the heavens above. Parking is not fun. Self check out lines that run faster than the others. read more

I love my Northeast Walmart clean and organized! Even though customers any Walmart make it messy! read more

I've shopped here quite a few times during my visits to El Paso and it's been okay. They have really good prices, and you can find almost anything you would possibly need. They have a pretty good grocery section as well, but the lettuce and salad can be a bit expensive. My only concern is the checkout lines. I've gone a few times and the lines were horrible. They didn't look so bad, but they just took forever to get through. There were a lot of people in the express lines that had way too many items, which bothers me a bit. Overall if you need something from food to clothes to car stuff, you can find it here. read more

Bought an Xbox live card ($60) and the store never activated it. Obviously I couldn't tell it didn't work until I tried using it. When I took it back with evidence that they had not activated it, I was told that they did not care and they wouldn't do anything about it. Talked to several employees (a couple were actually trying to help), managers, and supervisors, ALL USELESS. Waited well over an hour just for Ana, who was very rude and should not have the position she has, to tell me she won't do anything about it. read more

I visit this store a lot, being that it's closest to where I live, but most times I wish I had more options. Just walking in the door is annoying. You have a gauntlet of employees at times and not one of them can send a greeting your way. Getting paid to just stand around and look at their phones I guess. Most of the employees and even managers here are very unapproachable, they usually just ignore you even if you obviously look like you need help. If you do decide to "harass" one of them for help locating an object then you better watch out for the evil eye you get because you tore them away from their precious stocking. The majority of the time they have no idea what you're asking for anyway, so you're better off just looking around for yourself. Most of the self check out employees are rude. You're bothering them if they have to come over to check an ID for anything, you know, do their job. There's one guy in particular that will walk over to put in his code and walk away, ignoring you the whole time, even when you say hi or thank you. Great job! The bathrooms are always trashed, feces spread on the walls or toilets most times. I know that most Walmarts are a hit and miss with decency. This is just my experience 9 times out of 10 at any given Walmart. Thanks for reading my novel! read more

I had a big conflict on getting an item that I really never received returned ( the box was empty and opened) Alma was absolutely TRASH rude and no help in trying to get me my money back and claimed she watched a video. After getting in touch with Laura ( the manager) everything seemed to get better as when I came today a man named Oscar simply just believed me and gave me my money back! Overall shit sucked and I probably wont come back to this walmart but I just wanted to say something specifically nice about Oscar thank you! read more

I am usually able to find what I need at this location, but I must comment on the lack of knowledge by the pharmacy associates during two visits. Nothing peeves me more than for a sales associate or other representative of a business to say 'I don't know', and then fail to ask a co-worker for the answer. I have been to the pharmacy here on two occasions, and during the initial turn-in of the prescription, was told that certain information from the insurance company was needed. When I asked the question 'does your system have the ability to look up that data', I receive responses from 'yes, it can', to 'yes it should'. During my last trip to fill a prescription, the pharmacy associate initially said 'no, we can't pull up that information'. When I stated that the information was pulled up on their system during my last visit, he replied 'oh, you know, I'm new here so let me ask another person'. I wound up spending 2 hours with a back-and-forth at this Walmart location waiting for one simple medication to be filled. And this was late in the evening with an almost empty store. I had to go back to the window four separate times. As I kept walking back-and-forth to the pharmacy from the food or other section, I wondered if I was possibly the subject of a John Quinones WWYD segment. I will never again use this particular Walmart pharmacy. When I have experiences like this, I think nostalgically about how this country of ours used to thrive on excellence, and doing our best. That used to be us. read more

They are so rude specially the fat ladies. I asked one of them that was taking a tape from a table if they have pink wipes all she said was "what you see there is all they have". She couldn't get up to show me where they were thing is since I'm short I couldn't see them had to ask a customer to help me grab them once I had found them. Then while grabbing things from my cart my blueberries felt off all over the floor and another fat lady came to ask me if I could pick them up. Really!! You want me to do your job. We already scan our own products what's next to put things on shelves so they can get fatter. Yes they have more variety of products but nobly worth it the trip with customer service like that. read more

I realize Walmart is a very busy store certain times of the month as is many other discount stores but to have no change at all. This was my experience this past Saturday. The clerk then said to another one "well I had called over an hour ago but no one came". As busy as they were.... customer service was terrible! Lesson learned don't go to Walmart during that time of the month ... read more

This place is horrible! Worst lines ever... They have over 30 registers but only 4 open.... We need a target in the NE read more

Walmart Supercenter - Horrible lines - Department Stores Near Me - El Paso, Texas

I actually think this is a decent Walmart. We had really nice Walmarts in the Northwest, and this one is right up there with them. Yes, the customer service is usually bad, but that's because the people have a sh** job. Once you get the girls laughing they treat you great. I agree about the checkout lines. They are mismanaged. I just always buy my stuff in the electronic department. This is the nicest Walmart in El Paso. It's nicer than the Westside Target. Do NOT waste your time in the Westside Walmart, take the drive over to the Northeast and shop here. read more

Very rude people here, the workers will either just point you in a direction or they flat out do not know. Had to find my baking materials and the worker who was assigned to that area pretty much ignored me after I had asked her if there was any Candy Melts. Parking is horrible be careful there are plenty crazy chihuahua license plates that don't' follow the signs. And a Mexican flicked me and my son off after stopping at the stop sign. Very rude. Wouldn't recommend this place. Sorry, they treat military people like crap here. read more

Service isn't the greatest at Wal-Mart stores, but this one has employees who aren't friendly in general. This is a busy store, you're often taking turns walking through an area to get by. Employees here have seemed to never give a mutual "excuse me" in these situations, or even give eye-contact with a friendly smile. One female employee coming the opposite direction as I was going in a small space didn't even attempt to act like she would step aside while I walked through first. Instead she bulldozed her way through, making ME stand aside and IGNORED me when I said politely, "Sorry, excuse me." I'm not saying I need to be treated better than the store employees, but being treated in a less polite way than if we were two people squeezing through the same place?? Very rude. The pharmacy deserves it's own review. Wow. If you want to be treated like just another number, wait for days for a prescription, and have a hard copy of your prescription LOST, go here. This is the least friendly and inefficient pharmacy I've ever gone to. read more

The worst Walmart I have ever visited. The pharmacist and cashiers at this store are rude and refuse to call supervisors to resolve issues. When I called for a store manager I waited 15 minutes only to learn there was not one in the store. The jewelry manager came out to see me and agreed that The pharmaceutical employees were making rules up on their own, rather than following standard procedures most Walmarts support. Kudos to the jewelry manager but pathetic performance and customer service by Team Walmar. Having looked at other reviews.... it's obvious that they don't care about their customers. read more

As mentioned in my other WalMart review, I personally do not shop at Walmart because of their less than admirable business practices and the way they don't take care of employees (http://en.wikipedia.org/...) So my review is on this store specifically, not the corporation. But, when running errands for my mother-in-law, I end up here too. This store sells everything. Groceries, electronics, patio pavers, auto parts, mani-pedis, and hell, you can probably buy one of the Chinese sweatshop children that was forced to make the very crap you buy here! :-) read more

As a couponer, I have complained more than ever getting a good or even a decent service from them. I have complained to their store managers, and their customer service managers, and preaching to coorporate of how screwed up this store is management and their service. Why does their service matter, just shop and go, right? Wrong... when you coupon at stores like these you want to be able to pay the least amount out of pocket... not here. They will make up stupid rules like, "you can't use that coupon here" or the famous "you didn't get what it shows on the coupon". Whoever is hiring these employees should get a thorough evaluation because this Walmart store is supposed to be the closest store to shop at for me which distance should be upmost convenience. I had a customer service manager give me a false name while walking away from me and muttering something that was supposed to help my shopping trip. Rude. All around rude, filthy, disrespectful, and discourteous. I can understand that most of the population is hispanic, but when a situation between a CSM and a customer escalades to where the CSM doesn't like the customer... do not gather 4 other cashiers around you and have them stare down a customer while talking in spanish! I know they weren't talking about the price of the Polly Pocket toy or how many ounces the body wash had. No, I know retail etiquette and this store has none. Overall, I rather spend the gas to travel to the Gateway Walmart or even to Sunland as a nice road trip away from the stupid excuse of a store to be called a Walmart. Disgrace for a place to be still standing with all the complaints and no solution. So sad. read more

Apparently this is the place to be in El Paso. Seriously. The parking lot is always full, no matter what time of day. I'm not a huge fan of Wal-Mart, but especially this Wal-Mart. I always find it in a constant state of disarray. Items in their cosmetic section have been torn open and have obviously been used, or are missing. Customer service is...meh. I haven't had super terrible service, but nothing good either. ^__^ read more

This Lady named Sandy working in the ladies dressing room department was very rude I approached with a question and she was more concerned on answering every phone call that kept coming in then she had the nerve to tell me she didn't know what I was talking about without bothering to even help look what I was asking for . read more

I love this walmart in general. This review is for the service center. We ordered tires with the promise that they could be put on the next day at 10:30. So we went in at that time and the tires were not in yet. They said they would call when they were in and that we could get the tires on right away. So 1:30 rolls around and we call them. Go figure, they are in! But now there is going to be a 3 hour wait for us to get our tires on. My husband goes in and explains what he was told and they still won't let him get them on. So he had to pick them up and go else where. Stay away. They obviously have no concept of customer service! read more

Wal-Mart Grocery Pickup at Transmountain is great. I am temporary physically disabled and cannot walk in the stores. Carts are not always available and they are not made for tall people. So I decided to try pick up. Omg - I got everything on my list and I have been there more than once. They coordinate this so well, the cold stuff is cold. Rebeca is the one that has helped me each time and maybe this rating is because of her but it is perfect for me and I have some my independence back which is great for th self-esteem and recovery. This service is perfect for anyone who has a tight schedule. It keeps you from overspending and impulse buys. You can create a grocery list. I add things to my cart, then when I am ready to pick up, I don't have to worry that I forgot something. read more

Horrible everything in this store. Customer service what a joke... IFfff you can find someone who speaks English is this store they really have no interest in helping you. The you check outs are never open and I was told by one employee of store that they could not have them open cause of a problem with theft on them. Is dirty, merchandise is never organized. Prices are hardly ever right iffff you can find a price. I live maybe 5 minutes from this store and I drive to the other side of town to shop. My last trip to the store I had a ship to store order sent there because it is close and convenient. MISTAKE!!! I went to pick up my order after an hour and a half they finally found my order. The guy who brought it up told the girl off at the desk. Said you didn't look very hard I guess it was right were it should have been. LOVELY!! read more

It's Walmart. What else do you expect? This location seems to be cleaner and more updated than the Mesa store. I stay away from the Mesa store, crowds are bigger and traffic is worse. This location is located near a lot of food places such as Taco Bell, Applebees, Denny's and many more. Parking seems to be readily available without walking to the end of the parking lot. One thing they have over the Mesa store is that there are more cashiers that work at this store. That itself is unusual for a Walmart. read more

It's a Walmart, it's like any other Walmart. The lighting is oppressively bright, people are rude and generally unhappy, and the lines are long. It's quite a depressing experience but sometimes you need the convenience of cheap products at the expense of your well being. read more

This walmart always has the stuff you need. But it's always crowded. People stop in the middle of aisles and talk. Can't you hold your little meeting somewhere else? Parking lot is always filled. Other then that, great store. read more

I went to get a pick up, the guy told me to get it from the customer service and talked to the lady/ manager about the order said she will look to the back... Nothing, then she tried looking through 3 storage where they kept the pick ups and she said i couldnt find it but then another assiocate came to help told her about the order then he said he will check it in the computer for the order number after that the lady said maybe its at the photo shop and i repeatedly told them the guy told me to pick it up at the customer service and finally the lady came and apologize about it and got my order all because of that associate. This is the worse but glad she found my order. That associate could've just look up the damn order number and this whole problem wouldn't be a problem! Ugh! read more

The Super Walmart on Trans Mt. has the worst service ever starting with the Store Manager, Laura. I had an issue and tried to speak with her on a professional level and she was unhelpful, rude, and demeaning. The co-manager was no better. They need to learn their policies and be more willing and able to assist customers versus turning them away. Sam Walton would be highly disappointed to see who they are promoting into leadership roles. I tried calling their main office to file a complaint, but no response once the call was transferred. Totally disappointing, because I actually used to like Walmart. Oh well...Target here I come. read more