DONT GET PRESCRIPTIONS HERE!!! Worst experience of trying to…read morefill buy and transfer prescriptions ever. They hire incompetent employees who get zero adequate training. Trying to transfer away from this place is a nightmare because people aren't trained to do they jobs right. Please stay away

Super nice people!!! So quick to help and refill a script I had just called in right before I…read morewalked in the door! I would definitely come here again

Lashonda, who claims to be the pharmacy manager, is very difficult to work with. She's accused me…read moreof not being timely about picking up prescriptions. But then when I asked her which medication I hadn't picked up, she named one that they didn't have for me because insurance hadn't approved it. Then she said I needed to communicate better, and I asked what else I should do, given that I had already gone to three doctor's appointments about that issue, spent over 6 hours on the phone with insurance, and I'd responded to Walgreens' tests and had tried to update prescription requests on their website. Then she told me I needed to call the pharmacy 30 minutes in advance of picking up each prescription. Then she went back to saying I hadn't been picking up prescriptions on time, and I reiterated that I had. Then she said I wouldn't have to complain about how long it took to fill prescriptions when I had never complained about that. When I corrected those false statements, she accused me of interrupting and of arguing with her. Today, I got a "courtesy call" from her -- which was anything but. She said I hadn't picked up my prescriptions in 10 days, and I said that yes, I'd been out of town for 10 days. She said they couldn't hold them longer than that and I'd have to start all over with doctor's orders if I didn't pick them up today -- which isn't possible given that I'm 1000 miles away. I said that people have lives and that sometimes people go out of town. She said I'd had 10 days. I said that sometimes people go out of town for more than 10 days. Then she argued with me about how she had gone out of town plenty of times and had never had a problem with picking up prescriptions. Then she accused me of arguing with her! Then she said I was a problem customer and that maybe their pharmacy wasn't the best choice for me if I was going to constantly argue and be disrespectful. I asked if she was really turning away customers for no clear reason and asked how Walgreens would view that. I asked to speak to a manager and she said she was the manager. I asked to speak to a different manager and she said there was no one else I could talk to and that they didn't need to have anyone talk to me if I was going to constantly be argumentative and disrespectful. I was left feeling baffled. The icing on the cake was that I'd had to leave town for a memorial service and then do some family business and had gotten a migraine in the process of doing all of that. (It would have helped if I could have gotten the migraine meds before I'd left but Walgreens had said it was too soon to fill them.) Even when I told Lashonda I had a bad migraine, she didn't really let up. I never had these problems with the pharmacy at City Market, even after going there for 15 years. I'd only switched to Walgreens because they're the only place in town with a Drive Thru. I'd thought maybe it was just me, but so far two other people have shared similar experiences with Lashonda.

I went into Walgreens North in Durango today to buy one item. When I went to the cash register to…read morecheck out, I was waited on by an emploiyee who had absolutely no customer service skills. He didn't greet me, and then he started ordering me around after he made a mistake like I was a subordinate of his. I tried to prompt him to say "please" but he completely ignored me. What a jerk! Why do stores like Walgreens train people to operate a cash register but completely ignore teaching their employees basic customer service skills. I will probably never return to this store. Lot's of other places in Durango to spend my money.

Lorie and staff are so helpful and always ready to answer any questions I have. The new delivery…read moreservice is excellent and always prompt. Thank you for all of your hard work in keeping Rivergate Pharmacy clean and healthy during this time!

From the owner: Rivergate Pharmacy and Compounding Center is a locally owned and operated home medical supply and…read morecompounding business in Durango, CO. We know that it is a privilege to earn and retain your patronage, so we will always strive to provide you with the best pharmaceutical care possible. In addition to offering traditional and compounding prescription services, we also carry a variety of medical equipment and supplies, nutritional supplements and products, custom-fitted post-surgical garments, breast pumps and more. Our professional staff is ready to provide you and your family with the personalized attention that you deserve. We look forward to serving you!

I can always find what I need here but when I was a kid, I got racially profiled at this store. I…read moregave the self checkout clerk a bag of chips back because I couldn't afford it. I paid for the stuff I was able to afford and went to go find my friends and they called security on me and followed me around the store. I go to Walmart now.

I don't know why this place gets such a bad rap. It's clean, organized, offers a good selection,…read moreand good deals can be found. The checkout guy was very friendly.

Cashier was extremely rude, rolling her eyes at my kids and tried to stop me from setting my items…read moreon the belt." We're not done yet! That's not how our lanes work!" Simply cause she hadn't given back change yet to my daughter. Also had the nerve to say " oh, we're marking down chips now?" As if it was our fault they were discounted. After giving me change she just rolled her eyes again without saying a word. I also didn't appreciate how other workers were watching my kids (adults) like they were up to something. Will not recommend others to shop there.

I love this store. Prices on produce, bulk foods, haba and supplements are comparable and sometimes…read morebetter than City Market. The produce is always organic which is important to me. Highly recommended!

After being in a coma for 20 days and intubated for 15 of those same days because of Covid, I…read moreneeded to be on oxygen for quite a while, as I recovered from my experience. The company that I ended up with was A-med. First I have to say for the most part, the people there seemed nice enough and were fairly helpful. With that said that's where it stops, personally I'm no fool and have been scammed a lot of times over the year's, so when I decided to call the parent company Rotech about a bill I received, they never answered. No matter what time of day during their so called hours of operation or what day of the business week I called, they NEVER answered, never! NO question that is the first sign with a business that something is absolutely wrong. Needless to say when I decided to call the local business about the billing issue, who up until this point had been fairly helpful, that's when the shell game started. When I returned my equipment to them I signed a document that said I owed nothing to them. At the top there was my existing balance, and at the bottom was a zero. Indicating I owed nothing! To be clear I asked the young lady helping me if the document I signed meant I owed them no money. She said yes. As well as telling me to hang on to it in case the parent company claimed I still owed money to them. Was this a hint? Was she trying to tell me something? All of this after I spoke to the office manager about 3 weeks before, asking when I could return my equipment since I hadn't used it for some time and she said I could, after the Doctor gave them a cease to use order which took a couple of weeks to happen. She also said I didn't need to pay as well, since the tank was full and the other half full. regardless I had been paying my part until the amount that was indicated on the document 178.00, and was prepared to pay that if need's be. BUT then I received another bill from Rotech claiming I owed 285.00 dollars, a bit more than what the document I signed claimed I owed. When I was finally able to contact A-Med and questioned the billing, they claimed it had to do with Medicare not paying for "my part of the bill" which was indicated at the top and which the zero supposedly said I didn't have to pay. Not 285.00 but 178.00! Either way something was rotten about the whole thing! Long story short, DO NOT USE THIS COMPANY they are surely preying on elderly and older people with BS and shell games! By the way the parent company is in Florida and their bills come out of Arkansas. they have offices all over the country. Typical medical corporation preying on the little guys!

By far the worst company I have ever delt with. I've called and left several voicemails. They…read moreNEVER answer their phone and will not respond to voice mails. My Dr sent the prescription to them because she said they were the only ones to work with ChampVA. After 2 weeks of silence I drove an hour to go into the office. I was informed by the not very personable lady at the front desk that they can't bill ChampVA. So we've now wasted 2 weeks of not being able to sleep because instead of notifying me right away of an issue they sat on it and did nothing, then won't answer their phone so I can follow up. only giving 1 star because I can't leave it at zero. WORST.COMPANY.EVER