Lashonda, who claims to be the pharmacy manager, is very difficult to work with. She's accused me of not being timely about picking up prescriptions. But then when I asked her which medication I hadn't picked up, she named one that they didn't have for me because insurance hadn't approved it. Then she said I needed to communicate better, and I asked what else I should do, given that I had already gone to three doctor's appointments about that issue, spent over 6 hours on the phone with insurance, and I'd responded to Walgreens' tests and had tried to update prescription requests on their website. Then she told me I needed to call the pharmacy 30 minutes in advance of picking up each prescription. Then she went back to saying I hadn't been picking up prescriptions on time, and I reiterated that I had. Then she said I wouldn't have to complain about how long it took to fill prescriptions when I had never complained about that. When I corrected those false statements, she accused me of interrupting and of arguing with her. Today, I got a "courtesy call" from her -- which was anything but. She said I hadn't picked up my prescriptions in 10 days, and I said that yes, I'd been out of town for 10 days. She said they couldn't hold them longer than that and I'd have to start all over with doctor's orders if I didn't pick them up today -- which isn't possible given that I'm 1000 miles away. I said that people have lives and that sometimes people go out of town. She said I'd had 10 days. I said that sometimes people go out of town for more than 10 days. Then she argued with me about how she had gone out of town plenty of times and had never had a problem with picking up prescriptions. Then she accused me of arguing with her! Then she said I was a problem customer and that maybe their pharmacy wasn't the best choice for me if I was going to constantly argue and be disrespectful. I asked if she was really turning away customers for no clear reason and asked how Walgreens would view that. I asked to speak to a manager and she said she was the manager. I asked to speak to a different manager and she said there was no one else I could talk to and that they didn't need to have anyone talk to me if I was going to constantly be argumentative and disrespectful. I was left feeling baffled. The icing on the cake was that I'd had to leave town for a memorial service and then do some family business and had gotten a migraine in the process of doing all of that. (It would have helped if I could have gotten the migraine meds before I'd left but Walgreens had said it was too soon to fill them.) Even when I told Lashonda I had a bad migraine, she didn't really let up. I never had these problems with the pharmacy at City Market, even after going there for 15 years. I'd only switched to Walgreens because they're the only place in town with a Drive Thru. I'd thought maybe it was just me, but so far two other people have shared similar experiences with Lashonda. read more

I went into Walgreens North in Durango today to buy one item. When I went to the cash register to check out, I was waited on by an emploiyee who had absolutely no customer service skills. He didn't greet me, and then he started ordering me around after he made a mistake like I was a subordinate of his. I tried to prompt him to say "please" but he completely ignored me. What a jerk! Why do stores like Walgreens train people to operate a cash register but completely ignore teaching their employees basic customer service skills. I will probably never return to this store. Lot's of other places in Durango to spend my money. read more

Walgreens on Main Street has very nice people working there. Taylor and Leah are always helpful and understanding. I get prescriptions in two states and this store is always helpful in getting that done. read more

Walgreens is a pretty lousy store generally, but this one takes the prize. Made an appointment online for a flu/COVID test. When I got there (45min drive away), I was told that they won't honor appointments made within 24hrs of booking despite the fact that the Walgreens website allowed me to book the appointment. In addition I was told that they don't do flu tests even though that is what my appointment was for. Just as a side note, I was also told I should have gone to the drive they and was accused of putting other patients at risk. I also thought it was strange that the confirmation email they sent literally told me to go inside to the pharmacy counter... can't fix incompetence I guess. Unfortunately I need to give them a star to post the review. On the bright side, looks like my one star review won't be lonely on here. People hate this store even more than Walgreens south and I can see why read more

Walgreens - Confirmation email saying to go to the check-in counter "inside the store" - Drugstores Near Me - Durango, Colorado

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"Lousy, unexpectedly closed", 'service is abominable", "randomly closed", "extremely belligerent and rude", 'very bad customer service', "the first and last time I ever go there', "rude and argumentative", "Staff is incredibly rude", 'the rude behavior and insensitive nature of the pharmacy employees is not justified",........ "The pharmacy never has it together when I try to fill a prescription... It has been a 3 ring circus every time!" See a theme with the pharmacy? Please file a complaint with the "Better Business Bureau" and/or the "State Attorney General", this is the only thing that will get their attention..... Nothing has changed as of this post! read more

Bottom line: Do NOT use this pharmacy under any circumstances if you can avoid it. Every time we go to this pharmacy it is either unexpectedly closed, or they have not filled the RX. I feel for the staff as they are clearly stressed and underresourced. Whoever the store manager is, pay more so you can get reliable personnel in the door. Your level of service is abominable. The 28 Town Plaza Walgreens and Rivergate seem to be doing just fine. Go there. Details: Today, I went to pick up my husband's asthma medicine. - We had received a text saying his rx was ready. - I called and their automated system said it is being worked on. - I went to pick it up and they said Dr had rescinded the RX. I asked to speak to a supervisor as it made no sense. Her speaker was not working on the drive-through, so I was "interrupting her" In a condescending tone, she said, "Are you going to let me finish or keep interrupting me?" - Turns out the first employee was looking at the wrong RX. - Their automated system still says the RX is being filled - I called again the automated attendant said the pharmacy is closed. I called the main store and had them transfer me to the pharmacy . - Spoke with the supervisor again and they are out of the medication. How does this happen? The supervisor did take a moment to chastise me for not knowing the name of the RX I was picking up. - I have now spent an hour trying to get my husband his RX that we need before a flight on Tuesday. Understand he called the refill in a WEEK AGO. If this were the only bad experience with this Walgreens I would not have bothered to document the experience. However: - my husband went three times to pick up an RX in the past months and they were randomly closed and did not have the RX ready despite a text saying it was. - I personally spoke with someone at Walgreens and they told me the medication I needed for a life-threatening illness would be ready at 11am. Got there and the pharmacy was again closed. If I could give them a zero rating I would read more

Continually short-staffed with the pharmacy drive-thru often closed because of it, and continually changing hours of operation. Pay a higher wage and hold on to people, you're a nationwide corporation! Most of the store of staff is severely lacking in customer service skills or any interest whatsoever. The outside grounds and the building itself were very nice at one time. It has been disgusting for years...literally years. The entire place is an embarrassing mess and Walgreens clearly doesn't care. read more

Walgreens Durango north pharmacy employee was extremely belligerent and rude. She refused to help with refill prescription and arbitrarily transferred all to another pharmacy and made false claims about the refill giving us lots of grief. Very bad customer service and often closed especially on weekends. My advice don't shop there. read more

I love every service this Walgreens provides. Plus the energy of each worker makes my day brighter! They even gave me Xmas gift Xoxo Cheers and This the spot. read more

The store is a typical Walgreens, but the staff is incredibly rude. I asked the pharmacist a question about where to locate a medical related product and the response was a rude "I wouldn't know about that." As if anything beyond a prescription question was beneath her. She called customer service and they came and were as equally unhelpful and rude. I am so sorry I bothered the staff by asking a question about locating a product I wanted to buy. I will never go there again, but judging by the employees they are probably happy about that fact. read more

Do not go here for COVID testing in the pharmacy. They are rude and argumentative and they tell you that your results will be ready within 3-5 business days even though the confirmation and web page state 72 hours. When calling the lab to inquire about results, they told me that Walgreens should have given me a confirmation/bar code # so that I could check the status of my results and Walgreens says they don't have to do that. read more

I got in line and just as I was next they said sorry we have to go on our 30 minute brake and closed the door so me and the lady that was about 100 years old couldn't get our medicine! That is horrible. That is the first and last time I ever go there. read more

This is a Walgreens. It's like every other Walgreens. You should go here if you need stuff normally found at a Walgreens. read more

Walgreens - Entrance. - Drugstores Near Me - Durango, Colorado

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Rude pharmacy staff. I understand staffing during COVID is difficult, but the rude behavior and insensitive nature of the pharmacy employees is not justified. Unfortunately this is the only Walgreens site in Durango that is certified for COVID travel testing. Using the website, I have an appointment for the drive thru COVID test, arrived early to wait in a line of cars that backs up onto Main St. and when finally getting to the drive thru window I was informed by Taylor the pharm. tech that I was late for my scheduled appt. and they would not perform the test and to move my car so they can get to the next person in line. (My apt was scheduled at 12:45, I arrived in line at 12:30 & was told at 12:50 I was late). I tried to explain that I had been there but the line of cars was to the street. Taylor cut me off, shut the microphone off & walked away. read more

After traveling back home we decided to stop here for some snacks and a restroom break. Instead we were greeted with the manager accusing us of stealing. Mind you we had just walked in and was browsing the snack aisle. I was raised with morals and manners I couldnt imagine doing this. I was highly offended and dont recommended shopping here if you're a minority. read more

Just needed Chapstick. Couldn't go find any when Iooked on my own. Asked checker, who had no other customers at the time, was told, "somewhere by the pharmacy." As this takes up the majority of the store, I was left to wander on my own, left empty handed and annoyed enough to writE a 1 star Yelp review. Expect more in a town as friendly as Durango. read more

Great deals. Quick and easy run in and out. I was able to find what I was looking for without having to drive all the way to Walmart!! Yay!!

Just your average walgreens. This store is massive so it's easy to get lost in here lol Sometimes the employees can be a little cranky though, and there are usually only a few checkout counters so a line can build up fast. read more

The pharmacy never has it together when I try to fill a prescription... It has been a 3 ring circus every time!

This store will never again get my business. The cashier (older woman with short gray hair) has cost her employer a customer based on her rudeness alone. Put this woman in a stock room in the back of the store. She has no business interacting with customers. read more

Store employees locked door the door as we were going in when clearly it didn't close for another hour

This is my local Walgreens and I have been going there for a while and buying the same pack of cigarettes every other day along with my spouse. The older woman with short grey hair refused to sell us cigarettes after carding us and me not having my wallet on me. This being the first time either of us had been carded in weeks. Then continued and accused us of stealing. This was such an appalling rude encounter and I am very upset about the situati read more

I love this store! Awesome team in the pharmacy...Kyle is great...been at this location forever. The Colorado flag merchandise is great! They have a very large selection. read more

I use to have really great experiences shopping at this location. Recently it has been very different. I no longer feel comfortable in this store because the atmosphere is no longer good. I shop here a lot and I'm really concerned how the employees are no longer smiling and happy. I'm so concerned about this that I asked to speak to the store manager and to my surprise I was told there was no store manager. When I questioned further I was told there hasn't been a store manager in weeks and they don't know if they'll ever get one!!! I would really like to know what kind of operation is being ran and who's in charge of it!!! I feel if Walgreens doesn't care about their employees ; especially not having a store manager ; then they sure don't care about the customer!!! What you do to your employees; you do to the customers!!! What kind of business does this? I think corporate needs to be involved and know what's going on in their own stores. read more