My cousin Larry who has horrible debilitating Parkinson's disease shopped there today and after 20 minutes of waiting was assisted by the most lovely kind and sweet person named Felicia! Please let her know she made his day much brighter read more

Nice Walmart but recently the checkout lines have been really long. Reason, three or four self checkout aisles CLOSED. I shopped here today for just a few items after a dentist visit having three teeth filled, and I swear I was in line at Walmart longer than I was in the dentist chair. read more

Very average walmart You can find lots of items at reasonable prices, It's your basic walmart read more

I want to make the public aware of the unacceptable and distressing experience I have had with Walmart. On 12/11/2025, I placed a grocery order totaling approximately $100, scheduled for delivery on 12/12/2025. That delivery never occurred. Instead, I received multiple delay notifications offering the option to reschedule or cancel. I chose to reschedule for 12/13 with a delivery window of 6:00 a.m. to 8:00 a.m. Once again, the delivery did not happen. After receiving yet another delay notification, I chose to cancel the order. As of 9:04 p.m. on 12/13, I have neither received my groceries nor received a refund. Over the past two days, I have contacted Walmart customer service more than six times, spending over an hour on each call--more than six hours total. Before reaching a live agent, customers are forced to navigate an AI system, often requiring repeated attempts just to speak with a real person. When I finally reached representatives, I was transferred to agents overseas and spoke with two individuals who claimed to be managers but had no authority to resolve the issue. Despite Walmart failing to deliver my order and still holding my money, the only compensation offered was a $15 coupon for a future order. This is unacceptable--especially given that Walmart's failure has denied my family access to food we needed. I was ultimately told that due to a "glitch" in Walmart's system, the order could neither be delivered nor refunded until a backend email is processed, which could take 24-48 hours. Walmart has had my funds since Thursday. When I explained that this delay meant I could not feed my family, all I received were scripted apologies and claims of understanding. No real understanding was demonstrated. In today's economy, every dollar matters, and Walmart's system failure has directly impacted my family's ability to meet basic needs. Attempting to contact corporate has been equally frustrating, as Walmart makes it extremely difficult to locate a direct phone number or reach anyone with real authority. This lack of accessibility shows a complete disregard for customers' time and well-being. I am furious, frustrated, and deeply disappointed. No customer should ever have to endure this level of incompetence, indifference, and lack of accountability--especially from a company of Walmart's size and resources. I will be sharing this experience across social media platforms, including TikTok and Instagram, to ensure others are aware. I am certain I am not the only person affected by Walmart's so-called "glitches." Walmart needs to do better. This is not how a responsible business operates. read more

if i could leave a one star i would, says online they close at 11 i went to the store at like 10:30 driving from the expressway my windshield wipers broke and i desperately needed a new pair as i had my children in the car and it was storming really bad, two men in the front of the store told me i could not go in as they were close, this is ridiculous as it says the store wont close until another 30 minutes so what are the workers doing clocking in another 30 minutes with no work with pay? ridiculous i should contact corporate as this represents their company read more

I ordered something for pick up with the drive up and go and I waited outside for 35 minutes. Don't offer a service that you're not going to allocate enough employees to manage it in a timely and efficient manner read more

The absolute WORST pick up seevice ever! this store should not offer this as an option! All spots are taken, people parking everywhere standing waiting over an hour for their items! Now if I leave my order is cancelled! Shame on you Walmart, terrible service I will never do this again! shame on me for not sticking to Target! read more

I went to the online pickup for my order and noticed it was busy so I expected like maybe 15 minute wait but no I had to wait 40 MINUTES! And I ask the associate that was loading my car why did it take so long for my order she looked and said "We busy" and walked away. The unprofessionalism and the lack of care by these employees is ridiculous and atrocious. Then I tried to call this Walmart and ask to speak to manager for the online order pick up which I was transfered to and nobody picked up and it said the mailbox is full. I will be using the Walmart 20 minutes away for now on just to not experience this utter lack of customer service and rudeness. 0 stars if I could read more

Beware unethical practices...in July 2025 my mother was in an accident in the store where another 94 yr old struck her with a motorized shopping cart scooter and it threw her to the ground, my mom is 82 yrs old...she would do most of her grocery shopping @ this location in crestwood since it's close to her home, the woman that struck my mother reported to my husband and other witnesses that the scooter was malfunctioning and that's why she struck my mom! She could not stop the scooter...My mom was taken to palos hospital and treated there for a fractured t12 injury...she received over 10k in hospital bills! I spoke to Theresa Bailey in the claims department and she was really rude and denied Walmart negligence...she told me to have Medicare advantage pay her bills and could help with that...how ridiculous! she also compared my mothers incident with "well if you got hit by someone pushing a shopping cart would Walmart be @ fault?"I explained to ms Bailey (a wanna be attorney) the scenario she provided me with was not the same situation because the scooter that hit my mom was a mechanical one and they hardly maintained them properly...I know Walmart was at fault to the scooter malfunctioning they hardly worked properly...ms Bailey belittled me and never once asked how my mom was! That's unacceptable...I hope this doesn't happen to another customer & Walmart stops these unethical practices this should not be happening! My mom was a good customer and everyone that worked there knew my mom! We as a family will never shop here again read more

1. Bad customer service. Workers need to help out customers when we need something. 2. Prices are average. I prefer Aldi for food and going to a fleamarket or target for other things, even Dollar tree, Ross or Marshalls. 3. I do not know if I was accused of being a thief or what. A guy at the exit asks me if what I have in my cart is in my receipt. I approached him and asked if he wanted to take a look! He said naw it's ok, I believe you. I did not see him asking anybody else. As a Mexican American, I have been told Latinos and us Mexicans have had bad experiences in or with Walmart. Some people have even told me do not shop at Walmart because of some anti-immigration situations or views. Well, I did not listen but now I will not go to Walmart. Atleast for a long time! I am moving to Amazon, Target and other stores. Anyways I always did like Aldi and Jewel better. read more

They are assholes; the price does not match when it is rung up. Workers and security lack good work etiquette and ethic. They are very rude and arrogant, also having an attitude when you ask for help. Never shopping here again. read more

Consumer service needs improvement, mangers need to give customers full attention with they have a complaint and should bring it the workers attention. Will not return to this store to purchase gift cards for our company anymore. read more

First the positive: this Walmart is large and generally has what I need. The negative: I have gone in to the customer service area- to return things about 4 times after 8pm, and each time they have said the customer service area closed early. A few times they said they were understaffed so they closed early. One time, they said they closed at 9:30 and then said wait, what time is it, to which I replied 9:05 and she said, it closed at 9. I've tried calling ahead of time to see if the customer service area is open, and I've never had someone answer the phone. I truly don't understand this. Tonight, I went in to check that there was someone working it and there was a woman- who I believe was a manager in the customer service area- explaining to a customer why they couldn't process a return by scanning the credit card. So I went out to my car and returned with my item to return only to be told that she closed it at 10. I said, I was literally right here, saw you behind the counter trying to help someone, so I went out to my car to get my item and bring it back. She said I was helping because we are understaffed, but it's closed. So, I proceeded to return my item to my car and then go back inside to make my other purchases. On my way out, there was a staff member at the door turning people away, saying they closed early. I get that it was difficult earlier in the pandemic to have normal business hours, but if you can't staff your store properly now, then don't say you have regular business hours when you actually don't. It's very frustrating. read more

Worst Walmart in the south suburbs. Inventory for feminine products are mostly scented and toxic hardly any organic options. Pallets of inventory all over the dang store and the cashier was an airhead. She didn't bag my items during 2 separate transactions now I'm missing items I paid for because I was distracted by that. read more

Where to begin with this place. You go to Walmart and normally expect the worst customer service, this Walmart needs all new staff and probably new management. Have been here multiple times and they can't stock things that are sold out. But overstock things that never sell. The list of disappointment in this location is too long to list. Go check it out for yourself. And if you go to the electronics department good luck finding anyone working there to help you. read more

Crestwood Illinois Location is not putting 6-Packs of Snapple Apple out for sale. Employees are opening them & selling them individually which cost 60 cents more per bottle. I can NEVER find 6-packs available at this location. They don't do this with any other Snapple flavors. They are price gouging customers when they do this. A 6-pack is $5.26 ea. But when they open them to sell individually they are $1.45 ea bottle read more

Excellent service! I placed my order online, picked it up curbside the next day and everything was packed perfectly! I went to the app to comment on the exceptional service but unfortunately you cannot rate on it. The employee who loaded the car was very nice. I'm not sure who packaged my $200+ groceries but they did a perfect job. They double bagged the heavier items. Each bag was filled perfectly for my pantry/fridge/freezer setup. The name for pickup was Walker. Time pickup was 12:15 pm 1-18-2021. Excellent! read more

I shopped at this location today and was very pleased with my experience. I couldn't locate the item that I had gone to purchase and stopped an associate that was walking by. He quickly took me to the item. It was a Sunbeam heated throw for $29.98 which is an awesome price. They were well stocked with a great selection of colors which surprised me with it being the middle of the Christmas buying season. When I went to check out, there was only one person ahead of me so it was quickly purchased. After reading all the bad reviews this store received, I had to add my great experience. read more

What else can you say about Walmart it's a big box store it has everything you need. It shut down a lot of small mom and pop places and it's not really paying the employees what they are worth. read more

Do not ever shop with curbside pickup at this location. You get there and is says to call this number. No answer and mailbox is full. You'll just sit there until someone eventually comes out. I waited 20 minutes then went inside. They told me to go back out and wait. Wouldn't even give me my order. So back out here I sit until I hopefully get my order. Another 40 mins so far. Won't ever make this mistake again read more

What can I say this is Walmart. Always someone at the door to greet you. And you can get a sales paper. Cool I like to drive to this store because I can always find what I'm looking for and you have sales associates that will as you if you are finding everything ok. That's really all I ask and this Walmart has that. If I have any problems I just ask for Q one of the store front end managers. Happy shopper read more

Walmart Supercenter - a display of baby clothes - Grocery Near Me - Crestwood, Illinois

This Wal-Mart is horrendous. Employees do not know how to do their jobs. Zero Customer Service. A new manager should be appointed and full retraining of staff is desperately needed. read more

If you want to commit fraud, this is the store to do it in. I had my credit card "stolen" and charged to this store for curbside pick up. I called the store to ask them to tag the order and call the police (I filed a police report) when the person arrives to pick up the order. The store manager said he didn't want to be bothered with it, and just wanted to cancel the order rather than trying to catch the person stealing my identity and stealing from his store. read more

I recently placed an order for two tops and capris. When I received them they were not according to the size and also clearly made with cheap and inferior fabricl The sleeve on the T shirt was coming apart. I tried for over an hour to return them on line but it was not specific on how to send them back. Called Customer Service in Crestwood and I was told they were sent by a "third party .and they were not returnable. Where in the world is the "third party" ? Not any way to contact them or find out who they are. I shall never ever step inside their store nor will I ever order any items from them. The store employees need training dealing with customers. read more

My little brother who has mental issues because of an injury he supstaimed years ago bought boots at Walmart that were marked on the shelf by 15-20 stickers at $34.99. There were 3-4 stickers scattered that said $44.99. We get tothe register and they end up being $49.99. Shame on you for deceiving your customers and not being clear on pricing. It's deceptive. read more

Walmart Supercenter - Grocery Near Me - Crestwood, Illinois

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I used to dread going to this Walmart, but they've definitely improved over the last few months. I went in the store to shop a couple of times within the past few months, and the shelves were neatly stocked and the employees were all super polite and helpful. Then today, I decided to try grocery pick up again after about a year of giving up on them. The majority of my large order was in stock, and they brought it out pretty quickly with how busy the pick up area was. I waited maybe 5-10 minutes tops. The man that loaded my groceries was very polite and even brought my bread items up to the front without me having to ask. I was missing one item, but it's definitely not a big deal considering how big my order was and how terrible their grocery pick up used to be. Glad I decided to give them another shot. read more

If I could give it a negative score, I would! No cashiers at 9:40! Yet you see the self checkout around to the delay!! Zero customer service or at the very least common courtesy or common sense!!! It's beyond ridiculous! They close at 11 but not one cashier available at 9:40!! Total waste of time! Walked out and left the whole cart full! read more

Okay, So Walmart is Walmart. What's the worst thing that can happen? The employees here though, are just sooo rude. They're all young & they just don't know how to talk to people polite. We were in the formula section for the baby. & we needed someone with a key to open the door since the formulas we're all locked. Me & my Fiancé asked about maybe 8 employees. They all said they would find someone with a key, & we've waited OVER 30 minutes & no one bothered to show up. Not to say sorry, NOTHING. As we were checking out, some of the girls that we did asked were all just hanging out & by the subway section. I mean, come on. read more

This place is the worse . I go to multiple Walmarts. This is the worse . The soup in the cooler is always expired. What's going on in this store? read more

Waited for curbside pickup for a half hour went inside and was told I have no choice but to wait tried to call and after 10 mins the call was disconnected tried this 4 times. After an hour I left. Someone needs to fix this curbside and customer service is a joke. Management needs to be replaced with someone who knows what they're doing!! read more

Now mind you, this 1 star review is relative to other Walmarts even (that bar's already set low). This location is staffed with flat out rude/mean associates. Management included. The place is filthy too. I won't ever be back. read more

I love this a Walmart. They are following all Convid guidelines aka checking for mask at the door. Since convid I have been ordering online and picking up at the store. No issues until today. They no longer allow you to order same day and pick up same day. This doesn't work for me !! read more

Terrible. Just got back from Walmart in Crestwood. About 8 employees gathered toward the back of the store chatting and laughing. Get to the registers - 2 are open with about 12 customers waiting in each line and no supervision around. Those poor checkers were getting blamed for the wait when they, apparently, were the only ones working. Think I'll go to Target in the future. read more

If I could give this store 0 stars I would. I ordered a site to store car seat. I had my email on my phone and had recently moved and got married thus my last name and address were different then what was on my e-receipt. The manager was the one taking care of me and I told him (Kevin) about my situation and he didn't care. However he proceeded to yell at me and tell me he doesn't know me and I need to go home and get a utility bill and prove my new address. I had my 4 yr old with me and he was basically holding my paid for car seat that I had a receipt for hostage. I was so mad I was shaking by the time I left. This store is dirty the staff that i dealt with is rude as ever. If you relooking to shop in a subpar dirty rude customer service store this is your place. If you're in the mood to get treated like a thief by a "manager" (who was a grown man and should know better) Kevin at crestwood Walmart is the place to be. read more

Walmart Supercenter - Zero organization, dirty, lazy and rude sales associates! - Grocery Near Me - Crestwood, Illinois

This store is not handicap accessible at all. Every time I go there they never have riding carts available. I waited an hour for a cart last time and nothing ever came available. I called to speak with the manager while I was in the store and the phone rang and rang finally someone answered the phone I asked to speak with the manager I was placed on hold and waited 20 minutes and no one ever came back to the phone. read more

My review is specifically about the pharmacy at this Walmart. I want to warn people because after what we experienced here, I was appalled and will never go back. My doctors office sent my prescription late on Thursday. I asked my partner to pick up for me on Friday. He gets there and they don't have anything. So they call my doctors office to ask them to resend. The pharmacist tells him that my doctor is gone for the weekend so they won't get another script until Tuesday. So they offer to give him a small dose to get me through the weekend and she gives him a couple of pills. He looks and they seemed like the wrong dose and calls me. I was furious that they would mess up a dosage. IT COULD ADVERSELY AFFECT MY MEDICAL CONDITION! So I call my doctors office to straighten this out. They never got a call from the pharmacy. So they resend my prescriptions to the pharmacy about 3pm. He waits for them to fill it. Over an hour goes by and they keep telling him it'll be five more minutes. All this time, he's sending me pictures of the empty waiting area. There are no customers! In the past, I've asked the pharmacist questions about my medication and she pretends to not know anything about them. She will just say, I don't know or everyone is different. Do not go here for your medications! If you need to, make sure your prescriptions arrive before you drive here and make sure that the dosage actually matches what your doctor wants you to take. This is so important!!! The pharmacy here is not careful and this can be really dangerous! read more

I usually like Walmarts but this one was a different story. It had a large parking lot. There was lots of people. The items are cheap here. They aren't very organized in this particular location. They need better employees to help with that. They don't need lazy employees who just sit on their phones or anything. read more

Walmart, the Jabba the Hutt of retail experiences. Not only are most Walmarts vast expanses of American crap, both in content and context, but they are also a company whose very pressence on our planet I find to be depressing. What Walmarts do to small business is what we do to ants as kids. Destruction and oppression. Most Walmarts to me in very principle are one star ratings by default. But this Walmart did have some interesting things going on with their lighting, and as someone who works in commercial lighting I appreciated it from a conservation aspect. In essence they used natural light from skylights, in combination with 2-lamp T8 dimmable strip lights to reduce their energy usage during the daylight hours. I'm sure Walmart cares more about saving money than they do the environment. But at least if all of these obese retail behemoths start adopting practices like this the impact will be huge. So for that they get an extra star. read more

After bad experience at the bridgeview Walmart. I did online order from Crestwood location and I went to pick up my order. I noticed they tried to give me a used vacuum . I didn't even leave the store. I asked for a new one not used. They said they couldn't return the vacuum????? Huh.. this was a pick up and I am showing you before I leave the store it was a open used vacuum . Had to call a manager to resolve an it. Buyers beware check your product before you leave the store. read more

I've said I will never go back to this location. I've said it over and over again. Today, I make my vow to you, mighty Yelp - Never again! Parking is a nightmare. Online order pickup is ridiculous. The entire area in 'customer service' is jammed with carts of cast-off merch, and we have to move around it while the 2 pokey pokey clerks stare at a receipt and ignore the growing line of customers. Forget asking a question, you are given a surly stare and dismissed. Stock is messy and nothing is in the right place so who knows what price that thing is. If I need to endure another Walmart trip, I'll drive the extra 7 miles out to Orland. Done. read more