My landlords dog got into the trash, vet bill was expensive getting his stomach pumped. Vet recommended a kind of spray to detur my dog from getting into the trash, and I was sent to go look for the product. So I figured if anyone has it Walmart would. I lived less than 2 miles from them, yet I decided to call and ask them to verify if they carry such an item. Customer Service answered, and said she was busy and could not leave her station to go look.
Walmart kept me on hold, twenty minutes later I am still on hold---rep didnt come back to check on me while on hold. I drove to Walmart and seen one of the Managers John was outside. I waited for John and informed him that I was still on hold with his Customer Service employee. I informed John of what I needed and that it was a simple Product Check, and they couldve sent even a Door Greeter, or Cart person, or someone from the back to look but NOPE Walmart kept me on hold. John looked and seen I was on hold with Walmart and for over 20 minutes... I laughingly told John I am not hanging up until the employee responds on the phone... while I am waiting John gaciously directs me to the aisle.. we put our heads together and check another department an sadly what I had hoped to avoid---they didnt have what I was looking for... Could have been avoided if their employee didn't forget about me. Oh, and the store was not very busy whatsoever. LOL, heres the funny part---John gets on his headset and very clearly tells the Customer Service (i presume) "Uh, the customer who is on hold is here in the store now---speaking with me and he refuses to hang up until you acknowledge him on the phone",,, Finally the rep answered after John and I had looked for the product---I stearnly told the rep that unfortuntely I drove to the store and informed them that their Manager is/was assisting me. Walmart Cornelius, OR Manager John GETS AN A+++++, yet Customer Service Employee gets a very clear F-
THANKS FOR DROPPING THE BALL Walmart 'Poor-Customer attempt @ Service', tisk tisk tisk shame on you, read more