Walmart experience is typically always a smooth experience, from finding products to checking out. Sometime, it's a bit of a slow response when you have to ring for service in certain departments. My issue on this trip is that shipping carts. I have a toddler that I have to strap in. I literally had to pull 7 carts to find one with two working buckles. This was the second time. Let's upgrade the shopping carts! read more

So for the past month I have been ordering online for my garden and everything. Most of my orders are either out of stock, delayed, missing, or something wrong. I had some thing delivered yesterday and they missed an entire order stating it was delivered. I stopped the delivery guy and help him there for 30 minutes until we figured things out, which I had to call another number to have AI reship the order to me. So today, I receive 1 item instead of 2 because it was buy 1 get 1 free. Again, they cant do anything about it and also gave me this statement: Due to a recent update in Walmart's policy, we no longer have the option to issue promo codes or goodwill credits in situations like this. Why shop at a place that doesnt take accountability for its errors and mistakes. Never again. This was the final straw and I will shop elsewhere from now on. Keep your money in your pockets! read more

Love this store! It's the closest grocery store to where I live, so it's been my go-to for anything I'd normally get at a drug store too. Their order pick up is difficult to navigate unless you know you need to check in on the app when leaving to the store and when you arrive. The employees don't seem to know how to answer questions when you get there, and their phone line was busy when I called. read more

I just watched a disturbing video of a Walmart employee and her colleague treating a customer in an absolutely humiliating and unprofessional way. No one should ever be spoken to or handled like that in a store. Walmart needs to take this seriously, identify the employee, and terminate her to send a clear message that this behavior isn't tolerated. Until that happens, I'll be shopping at Target instead. read more

Walmart Supercenter - Customer service rep - Grocery Near Me - Aurora, Illinois

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Placed order for pickup on Friday evening items were available. Was charged went to pick up items they were not added in they did not have items available. I am still waiting on my money to be returned. Do not order anything from Walmart Kirk road for pickup unless you have extra money to lose read more

Place the online order paid extra to have it delivered within 45 minutes, never received it. Called about it and they act like I was bothering them. read more

Ordered four tires, installation and scheduled an appointment all online. I receive multiple communications about my future appointment and to be on time. Two hours before the scheduled appointment I receive communications that the tires haven't been delivered and they were cancelling my appointment. After calling the store, with no responses and then corporate customer service several times. We were given the tracking numbers for the ship to store shipping. FedEx reported all four tires, aka packages, were delivered a week earlier. They had been onsite for a week before the appointment. After over 90 minutes and 8 phone calls, the store was finally able to locate the tires. I also learned from this experience Walmart removed the installation services and was looking to charge me when I arrived local service charges! They did this the day before my appointment based on the posting of the charge on my credit card. Why do they offer online ordering and scheduling if they are not going to honor it? So Devon, the tire manager, agrees we can come in the next day at the same time for installation and that the fees for installation and TPMS service would be free of charge. We we arrived the staff knew about the situation and who we were, but not about the promised service. They were going to call the manager and agreed to work on the car. After 1 hour and 45 minutes after the scheduled appointment the tires were finally pulled. I received emails tell me this. It took almost 2 hours just to really start working the situation for a problem situation already! After 2.5 hours we were told it was done. I asked about the TPMS service. The accused me of not telling them about the need, yet I had a witness to prove I did. I went looking for the store manager. I representative talked to me and they basically said she'd talk to tire team about re-training. I asked about the store manage and was told they didn't get in until Noon. I suggest she go back to the tire department and make sure we were a priority. She did go back there. When asked why the car wasn't lifted yet, she said it was and they were working on it. Several minutes later we noticed the car moving front to back, it was still on the ground. Several minutes later we noted a portion of the door and mirror were now higher in reference the the car next to it which had not move. The car was finally lifted. The manager mis-represented the situation, lied. I went looking for the storage manager since it now 12:10pm, over 3 hours to install four tires. The manager wasn't there yet, so I waited. Several minutes later Devon walks in and says I hear your waiting for me. I asked if he was the store manager, no I'm the tire manager. Seems I was mislead yet again by the acting store manager. I was lied to twice in less than an hour by the Walmart management! Can you guess what the chances are I shop at Walmart? read more

I'll give it four stars it's very organized but you might see some stuff laying about plus if you also need help you can ask one of the staff members there. In my opinion, the store is very organized and clean by the looks of it. read more

Walmart Supercenter - It's a gaming chair with a pretty high prize, but was a good looking image. - Grocery Near Me - Aurora, Illinois

I came here to buy groceries and cat food. I went first to the food area and purchased the food and products that I needed. I purchased chocolate and candies, condiments, fruits and vegetables, soap, shampoo, wine, juices, milk and many more. I also purchase pie and sushi. I bought sushi since it was a spicy crab roll and it was my first time eating spicy sushi. Their pie only cost $5 so I bought it. After purchasing food for my family I went to the cat supply area. I bought 1 sack of catfood. I also bought her a treat.  I think you can find all the products you need here since they have huge and large inventory. The best of the best. It's as if you have a personal shopper with you at all times. Cocktail dresses, summer dresses, and casual clothes for all seasons are all appropriate uses for this fabric. Their merchandise is not cheap, but it is also not outrageously expensive, and they have good sales. Highly recommend this place! read more

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Not only did Walmart for get half my Order and they told me that they would bring my food out to me right away. I've have been hitting in the pick up parking for 25 mins and have watched 7 cars leave with their items. For 45mins . I've talked to 3 employees and they disregarded me and Walmart hung up the phone on me. Walmart if your not Mexican they won't help you. read more

order tires specified for my car and they didnt want to installed them because were wrong size and lady very negative they charge me re stocking fee very poor custumer service I will never go back to walmart read more

This isn't the best Walmart, but it's the closest one to me. It's opened 24 hours, so it's a convenient place to stop in at odd hours if I need groceries or other items. Their grocery prices are average and you can find better deals at Jewel or Aldi on most things. Their Asian food section isn't very big, but they have the basics - rice, noodles, coconut milk and sauces. I get the feeling they have issues with thief in the cosmetics department because there are video cameras in the aisle and a monitor that clearly informs you that you are being recorded. Some of the cosmetic products have highlighted security tag on them. However, this section is much more organized and cleaner than before. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) read more

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I went shopping, and wanted to get a bottle of liquor. When I went to get it, is was locked in a glass case. No way to get a hold of somebody that had a key. Asked 3 different people that worked there, and got the "I will get someone". After standing around for a 1/2 hour, and watching employees standing in isles, leaning on their cart, talking and not working, I left. You have the customers scanning and bagging their own products! My time is worth something! Last time I will go to that store!! read more

Best Walmart in the area. TIRE SERVICE CENTER is the best part. They are professional and run it like a legit tire center with a customer service reo that knows her stuff. I recommend you make an appointment or come early, but you can trust this location, especially LINDA, at the desk. read more

Walmart Supercenter - Linda Tire Center Service Rep - Grocery Near Me - Aurora, Illinois

The employees and WalMart was very nice, the parking lot is not ok. OMG so many holes BUT reason I am giving this 1 star is because stay away, the people are so ghetto. To the point two girls tried picking my pockets and purse. OH you didn't think I noticed you following me around? Anyways will never return. Even in an emergency. read more

Busy Mom just spent $250 on groceries, etc . There were 2 cashiers open while I was there today. Please DO NOT use Covid-19 as an excuse. There is plenty of space for more cashiers. There were at LEAST 3 employees standing around gossiping. Think I am done with this location. Shame has everything I need. read more

One of the worst Walmart stores I've been in. They are always understocked of the things that should be readily available. Most of the staff are not helpful at all. One woman wouldn't let me buy alcohol during COVID because my license was expired even though Illinois had given a grace period to get it renewed. She had the nerve to tell me I had plenty of time to get it renewed. She was very rude. The door greeters don't greet, they are there only to check receipts as you leave. Just recently the people at the self check out are sneaking up and pressing five stars before you get a chance to rate your visit yourself. Their parking is falling apart and is littered with trash. It's a disgusting place. read more

If you have a return or any matter of money transactions, i.e. Western Union, Discover, CoinStar, again or ANY return do it before 8 PM. The store is still open to sell you things put not open to take their defective items back. read more

Recently came here the other day. Wanted to grab some pillows for an upcoming road trip in the near future. This Walmart looks newer. They got automatic gates which I suppose makes you feel more special when you walk in. Staff is friendly. Prices are more uppity in my opinion. Store layout is great, well stocked, easy to navigate too. Definitely reccomend this store. read more

Okay yall so i went to get a xbox remote and online there was 2 prices matches one that was a third party seller and one that was from Walmart itself so then the worker explains to me that the first one was a third party seller and im like okay so i show her the other one and she gets a manager named jacob and we are going back and forth how the right price match wasn't legit even tho the worker even told him it was legit and then we ask for manager peter and he straight up said im not gonna do the price match and im not get him u can call corporate my name is Jacob so i get peter myself and he even checked it out and it was all legit and asked them why they didn't do it but it was all jacob's fault Shout out to the Peter and the electronic worker for not being a lazy ass bitch like jacob and tell him i got the price match that he said wasn't gonna get done read more

Yvonne in customer service is the worst and does not care at all about helping you. I had to return scooters and she said she couldn't return them through PayPal and basically said I was out of luck. read more

I rarely am the type to leave bad reviews. But... Why do I EVEN TRY with Walmart?!? I researched a good wifi router and Walmart is supposed to carry it. So I go to the Kirk Rd. location and park and go inside and I am one of maybe five customers in the entire store at opening. I go back to electronics and find routers in a glass case. I preemptively pressed the 'call attendant' button because I will need someone to open the case. I go back to looking for my router and see the encased shelf is empty. Nine minutes pass and no one comes. I press the button again and wait. An employee walks past and I flag her down. I ask if she can help me with routers. She says, and I quote, "Um nope." I ask if she can call someone over who can? She says, "Also nope" and just turns around and walks away. So I go back and press the button again and eventually 7 minutes later I catch another employee that is helping another guest. I wait for them to finish and then ask for help, which he obliges. We go to the case and I ask if he can check if they have the router in the back. He says, and I quote, "Uh, no. We can't look that up." So I ask if he can at least tell me which store does and he replies, "uh, no. We can't look anything up because of COVID". What?!?? After 36 minutes I leave with no router, and no idea what Walmarts have it in stock. Why do I EVEN TRY with this stupid company and its employees who either A. Can't use basic communication skills or B. Just don't give a f***? To top it off, I get outside and there is a shopping cart on my back bumper and it left a scratch. read more

This Walmart is getting worse and worse. Every single time I come here. The shelves are empty. read more

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Pssss! They still owe me 20.00 for scanning two products and only buying one. This Walmart is the worst one!

One full service checkout lane open on a Sunday afternoon! The people that run this store must think they're doing us a favor. What a crappy place to shop. read more

If you only have 1 bathroom open, make sure your maintenance people are keeping up with the bathrooms & making sure the toilets aren't clogged & gross leaving only 1 toilet actually clean & useable. read more

Big snowstorm on Friday, 1/12/24. All day was horrible for driving, shopping, etc. So when a lull came in and snow had stopped, I went out at about 7:00pm to fill up my gas tank and grab last minute groceries before Saturdays whollop hit. It was actually quite calm and mild! Do you know there when I went in, there was not ONE SINGLE CART in the entrance?! Not one. The weather was comfortable enough that they could gotten out and started rounding up carts before the rest of the snow, wind and cold came back in. But no. Not one single cart. Needless to say, I grabbed only what my arms could hold and went to checkout #23, where a less-than-interested young man didn't even reply when I greeted him. He proceeded to sling my bags to the top of the carousel and hand my change to me in one handful, not counted back to me. Just ... HERE. I don't know how this store stays in business when this is not my only bad experience I've had there and certainly not the worst. I'm not the only customer dealing with their ineptness and lack of customer focus. I'm done giving that store my business, my convenience of its location be damned. read more

This Walmart is the closet one to my house so I'm here often. It's open 24/7, who doesn't love that?! The produce department needs to be kept-up with more. It lacks a full stock such as fruit and vegetables. It can also get quite dirty and messy in produce throughout the day. Sanitation needs to be more efficient. All departments need better stock organization. Like most Walmarts, 80 percent of the employees are rude, not happy, and not welcoming. They are highly understaffed. I once waited 30 minutes for someone to assist me in the electronics department. RIDICULOUS! I told the manager where to stick their electronics after that episode, sorry dude. I mean overall, the store usually has what you're looking for (except vanilla bean, err)! And let me also give a huge shout-out to Louise in customer service who is such a sweet lady and had everyone looking for vanilla bean for me. We need more people like you! Some associates are memorable and super nice especially like that guy who looks like Santa Claus who greets you as you come and go into the store. So this is the Walmart I come into almost every other day so I better cool it now. But hey, speaking up is the only way things get fixed right? read more

Never buy electronics from Walmart in Aurora IL (Kirk Road and 75th/Rt.59) !! In the last 2 years i have bought a TV and Fitbit in 2019. Exactly 2 years to the date both times stopped working. When I went to the store to return my Fitbit with the receipt and warranty it was not honored because it was 2 months over. This is no coincidence!! Their electronic products are not worth the money. If you do purchase a product, get the warranty and keep and eye out on the date. If you choose to buy electronic products just be aware of the life expectancy because they will not tell you. read more

I refuse to shop at Walmart anymore. I ordered items online from Walmart, and I tried returning them to the store. The return wouldn't go through but I was promised by a sales associate, who I will leave unnamed for now on this, that the return would go through, and it didn't! Walmart has the product, and I never received my refund. I went through my credit card to dispute the charge, and I have yet to receive my money back for a product that Walmart still has. I will NEVER shop there again. read more

Stopped in this Walmart for a quick pick up for Valentine's Day what a MESS! Half the store had empty shelves and was extremely disorganized! Never shopping here again! It's a hot mess! read more

This is the worst WalMart I've ever been to besides the one on Aurora's west side - which was shut down because it was a pit. This exact what is happening to the the East side Walmart. There were only two active registers- and check out clerks were ridiculously slow. No one cares about anything at this store. Shelves un-stocked and messy, filthy floors, and clerks wandering around chatting with each other. It's a free-for-all. read more

Called electronics 7 separate times and held for ten minutes each time before I hung up. Never spoke to anyone in electronics. Called back to speak to store manager 5 times and held for ten minutes each time before I hung up. This was all to ask for a price and availability on the Blu-Ray ((Thor -Dark World )). And this is the reason why everything is going Internet base businesses. And people are wondering why stores are closing!!! Contacting Headquarters next. All this over a blu Ray. I'm disabled so, do want to move around to get a movie. Hello Amazon. read more

Stopped by in semi truck and purchased $121.37 worth of groceries. No problem inside, pretty typical Walmart and being a truck driver that runs Wal-mart dedicated to store, I would estimate I have been to over 300 stores. My problem came when I was out in the parking lot a few minutes after checkout putting my food away in truck. I was approached by a wal-mart employee and asked to leave immediately. Now in their defense, there was a brand new sign posted that said "no semi parking" and had a tow truck company. I was parked in an empty side lot and this was 11 at night. They had no shortage of parking. I had no intention of parking there overnight but I have been forced to park at this wal-mart over night a few times. I'm not complaining and I don't need sympathy, I work a job like everyone else. But I do not control most of the times and locations where I am, and I am subject to extensive federal, state, and local regulations I must comply with. That being said, the closest truckstop or travel plaza is 40 minutes south. There will not be any parking at any truck stop or service plaza in northern Illinois after 7:30 on a week night. Yet millions of people live here and trucks come in all hours to deliver the products needed. If it is not my truck and trailer, it will be another because you as a customer demand and pay for it. But do you really want these trucks breaking laws and driving tired/fatigued because there is no where to park? You and your family are out there. I take your safety just as seriously as I take my own and I don't drive tired. I hope someone at Wal-mart reads this. I think if you read "Sam Walton: Made in America," You would find Mr. Walton wouldn't think very highly of how you are treating drivers. I'm not sure what the problem is. Trash? Yes, some inconsiderate drivers will throw out trash just like any of your other patrons. Drugs and or prostitution? This is a myth, truck drivers are regularly drug tested and the Truckers against Trafficking probably help break up more rings and get more victims home than anyone. Lot repair? That lot is already cracked, more trucks will not make it worse. The pressure on every square inch of asphalt is less than passenger cars. Noise and pollution? You have refrigeration units outside, lights humming, customers playing stereo. I don't think a truck is contributing much more. Maybe the problem is a manager is on a power trip and wants to feel important telling employees to run off trucks? Remember to treat other people with the respect you want to be treated. read more

Whenever I went in there and guess what? Baby formula wasn't there at all, it gone!! It make me furious. That store should order more before went out, they can't leave empty to get more. I'm not going there anymore except Naperville 59 and 75th, it same thing, there were gone as empty. It their responsibility to order some more. Not me, not you or even wife or husband. I recommend go to St. Charles, there are plenty more formulas there. read more

So annoyed! Went to Walmart tonight at 8pm on November 16th to purchase a shelf. The box looked like it was previously opened and returned for whatever reason. There were only three boxes and all looked exactly the same. They all look the same so I just pick up which ever one has the least amount of physical damage on the outside. I go to check out and I spend a total of $110 total... Whatever! It's all what I need for this shelf I'm going to build! No big deal! Now I'm no handy man, so it takes me 45 minutes to build a simple 5 piece shelf. Get aaaallll the way to the top and realize that I'm missing two screws. Really!? I'm thinking I may have dropped them or something since I notice a small hole at the bottom of the box. Maybe they fell out on the ground or something. So I decided to retrace my steps. Go out of my apartment... Nothing.... GO OUTSIDE IN THE RAIN!.... Nothing. At this point I'm very irritated. So I call Walmart. I speak to a manager who states there isn't a lot he can do. He did advised me that I didn't have to come back tonight (which I wasn't), and that they will happily exchange it for me. He also suggested to have someone at Walmart build the new one I'd purchase together, which is fine! Accept I still would have to disassembled the one I had put together that took 45 minutes and drive up there for this new one. Not to mention the fact it's now my time being wasted. Also since the box was already opened, I was sitting down for half the time trying to match the pieces up since they weren't in their original packaging! Overall I'm very annoyed! Walmart, if your going to start accepting returns and placing them back on the floor please make sure all the pieces are inside of it! I will be returning this crap and buying a new one.... From somewhere else! read more

Walmart Supercenter - Everything is good on here accept the top - Grocery Near Me - Aurora, Illinois

Reasons you might want use the Walmart auto center... 1. You have a lot of time to kill. 2. You don't mind having the simplest thing done wrong. 3. You love rude people. 4. You didn't learn your lesson the first time you had a horrible experience there and thought maybe just maybe it was a fluke. No, it wasn't. Hanging out in hell is more pleasant than dealing with the Walmart Auto Center on Kirk Rd in Aurora. read more

Never have anything in stock. I don't know Whether or not they actually don't have the product or stock is extremely slow at restocking. It irritates me because it's the closest one to my job and I don't wanna go far but everything I need they never ever have! read more

I had to wait in line at customs service for over 20 mins. I was first in line. There was only one cashier helping (many others were standing around). The customer that was being helped cashed a check then gave the money back to wire it to somewhere then cash another. It took forever. At one point another employee asked if someone was still on break. A few minutes later I heard the name called over the intercom to come to customer service. Of course when she finally showed up the cashier was finally done. Worst part no ever acknowledged the wait. So much for customer service. Also when I was shopping many many items have no price. Saw so many employees but no one was helping anyone or even working for that matter. So many other options Walmart. Not going to that one again. read more

If I do have to go to Walmart...this is the location I choose (although I live considerably closer to the Route 59 location). Here's why: 1. They have a great grocery section here (compared to Rt 59). I love to purchase the individually packaged tilapia and salmon. Also the produce section has the individually wrapped, microwaveable sweet pototaoes which I am a huge fan of. And all in all I usually find all the groceries I need at very reasonable prices. The grocery section here is also much bigger than on Rt 59. 2. They have way better clothes than any other Walmart I've been too. Especially the young women's clothing section. I buy many a shirts here that no one would ever guess came from Walmart! 3. The store is fairly clean. 4. The biker looking greeter guy at the door - he's great and always gives my daughter a sticker! He makes my day every time I see him. Now here are some reasons why you may want to stay away: 1. It will take you FOREVER to check out. The checkout lines are always super long and although it seems like they have tons of staff - they are def not checking out. Also, a majority of the cashiers are super ghetto and rude - I can't stand rude people. So make sure to go when you have lots of time and patience. 2. The parking lot is terrible. Never a good spot. Carts everywhere. Pedestrians not paying attention. Every time I'm in this parking lot I feel like I'm going to get into a car accident, ugh! To avoid the craziness I end up just parking far away or over by the pharmacy drive thur (crap I just gave away my secret lol). 3. There seems to be an issue with the lighting system. The lights constantly dim and then get brighter. It's really annoying at first, but after a few times of visiting you get used to it I guess. All in all - this is an OK location - but hand's down better than the chaotic, crowded, crazy, hot mess of a Walmart on Rt 59. read more