It is embarrassing the lack of registers that are open on a Sunday at noon. Very disrespectful of Customer needs.

The longest part of my trips to Walmart is always the deli . Their people are so slow it's a minimum of 20 min wait everytime . Seriously get more people to help . read more

I came here in search of the pioneer woman collection for my mom for Christmas. They were out of the items I was looking for but it was much cleaner and better stock than other Walmarts I've been to. read more

Walmart Supercenter - Grocery Near Me - Aurora, Illinois

Just bought a bag of salad from this store 2 days ago and found A DEAD FLY TOWARDS THE BOTTOM OF THE BAG. This is disgusting, isn't there some sort of quality control??? Never buying food from a Wal-Mart again. read more

Walmart Supercenter - DEAD FLY IN THE SALAD BAG - Grocery Near Me - Aurora, Illinois

Poor cashiers offset the savings. The customer service people are great but literally almost every time I shop here someone forgets to give me a bag or a mail in rebate. One time I did price check and the item ended up on my bill. None of the cashiers seem trained to use the Savings Catcher cash I earn through the app. Also, customer service at mobile phone area is virtually non existent. Mostly cheap prices, though. read more

I came in for an oil change. I was told it would take littler more than an hour. I've now been waiting 2+ hours and they just started on my car read more

I ordered some ink online to pick up at the store today. I got to the pick up area, entered my information and stood there. A greeter at the front door paged somebody to help me, three times! No one showed up. I walked over and found a store manager, explaining the situation. She said she was going to go check on things, and come back to help me. In the meantime four other people showed up trying to pick up their ordered items. All in all, I waited over 50 minutes. And when my order finally got there, I found out they substituted the products they ordered for smaller products. I walked back to the department, picked up the larger items, went to the front To pay for them. I went back to the online pick up area, and ask them to cancel my order. She told me I had to call Walmart.com. I called there, and the lady was very pleasant, but she could not help me because the store pick up area was closed. She told me I'd have to call back tomorrow. I will never, ever, order anything that is being shipped to this Walmart. If you want a great Walmart to pick your items up from, you should go to The Walmart on Orchard Road, in Montgomery. read more

I honestly wish that I could give this Wal-Mart location a negative rating. A one star rating is not nearly bad enough to represent this place. It is almost impossible to distinguish between this Wal-Mart and an outdoor Flea Market. They have almost completely abandoned any plan-o-gram layouts, and have resorted to just throwing things on the shelf. It is difficult to find any products that haven't already been opened by a dozen people and left out. That's if they even have what you are looking for. The employees seem absolutely miserable and care little to none about customer service. read more

Absolutely the worst. Never more than 2 lanes open to be checked out. After waiting in line for 35 minutes the cashier didn't know how to ring for a propane exchange. I left my groceries and walked out. Why make the people behind me wait even longer. Never go to this Walmart! Husband just gave them one more chance and called for information on tires. He was left on hold for 20 minutes. He called back and was told by a manager that no one could come to the phone. Taking a message and calling him back was apparently a worse option than leaving him on hold. When my husband asked for a district manager's name the manager absolutely refused to give it. Very unprofessional! read more

This is horrible service, they are always with different prices that what is on the shelves I learned to always check my receipts before leaving and always they charge twice for an item or the prices are different than what it says, I went today, charged a different price and charged me twice for an item, image just charging extra. 088 cents in 100000 that will be $88.000 that they are making extra, yes .088 cents matter and what if they charge a more valuable item twice? Thanks to the Almighty we are moving, we will not come to this place again, I also asked if they could sell me some of the bags that they use to carry fish because we have fish and we want to move them on those bags, the manager from cosmetics was very rude and said impossible to sell you those bags, they are our silly, as if I am going to get all of them, bitter woman, other stores won't mind, they don't even take good care of their fish they are always sick and in really bad shape, we got some from there and they died and saw fish on the floor, the people that they have there don't even know anything about fish not even how to get them safely, the animal control should come and check it out, at least give some training to whoever is going to be in charge in that department please always check your receipts before leaving Wal-Mart, their employees are careless. read more

See all

Linda in the car service center has great customer service skills. I called yesterday to ask about tires that are in stock that will fit my car. She was very pleasant and helpful. Today there was a small hiccup/confusion after I dropped my car off. However, another employee cleared it up but Linda went above and beyond and made a follow up call to me to let me know everything is in great hands and she apologized about the confusion! Thank you Linda! read more

Walmart is so excited to launch their new pickup in store, but have been waiting 40 minutes to even get someone to the pickup counter. Not worth it! Target has a great pickup in store system! read more

This is by far the worst Wal-Mart I've been to. On several occasions I've checked Walmart.com for an item I want and it says it's in stock at this Aurora Walmart on Kird Rd. Awesome right?? Try again...I check on my own to find said product. It's no where to be found...I flag down an employee to help me...he can't find it. I wait in line at the customer service desk for 20 mins...No one can find it. So I go home annoyed, go to Walmart.com and order it with free in store pickup. It was available for pick up THAT NEXT DAY. Clearly it was in the store somewhere! So then I drive back the next day to pick it up. Come on Wal-Mart, get with it. read more

Walmarts like this are why Walmart gets a bad rap. I only go here because it's on my commute to work...but really??? Three lanes open during peak hours?? Awful customer service...horrific bathrooms?? I have been to many Walmarts that are bad but this one is easily one of the worst around...if you don't HAVE to go, DON'T! read more

I know that Walmart have good prices but is so sad in the way this place handles the fish, we got fish from them and all sick, you can see dead ones in the thank, one was on the floor not sure why was on the floor but was pretty sad to see dead fish, we got some and died and killed others that we had before, do not get live fish from this place. Also always have wrong prices always check your recipe before leaving they always charge something wrong. read more

Worst Walmart ever. Don't help customers and won't ad match for groceries most of the time. Avoid at all costs.

Oh my God!!! Terrible terrible, absolutely horrible customer service. I asked one worker for help (an older woman), she told me she couldn't help me, (she obviously wasn't interested in helping me, she never looked at me, not once lol), and that it's not her department and then she told me to go look for another worker named Maria....huh???????? Smh...Unbelievable. read more

I shop here often because it is close to my house. Items are often out of stock for months or never come back. Don't go on a Sunday. The lines can be 9-10 people deep. The self serve lanes are often broken or needing staff help. Today I waited 27 minutes in a self-serve lane only to find as I was the second person away from the cash register that it had a tiny paper over the screen of the card reader with "cash only" penciled on it. No sign at the end of the line. The staff member standing at the end of check-out, supposed to be helping people, didn't say a word. When asked, he just said, "Talk to a manager. " When I asked to talk to the manager, he walked away never to return. I stood patiently in another line again for another 22 minutes. After checking out, I found a manager and told him. He said he would find me a line and that he asked the staff to put a sign up. By then I was done. I am done with Walmart. I will drive 20 minutes away to a better grocery store. The best part of that Walmart was the gentleman with the big booming welcome and smile and now he can't greet people like he used to. read more

Had one too many horrible experiences here and felt the need to leave a review. Like other reviewers have said, this Walmart used to be shiny and new and was everything I needed in a store. Now, the boxes on the shelves are beat up and dirty, the toy section is filled with shredded foam swords and broken packages, and there is food on clearance that I've seen every time I have gone there for the better part of a year. The lines are long and move slowly and there are never more than half of of all the registers open. Now usually I ignore the conditions of the store and just buy what I need to buy and get out as fast as possible, but this time I left without even finishing shopping. I picked up a package of yogurt in the yogurt aisle. The package was sticky and gooey and gross. I decided to go wash my hands in the bathroom. Upon arriving in the bathroom, I encountered a horrible smell. Someone had thrown up In the sink. I attempted to use a soap dispenser and found that all but one were broken. I went to wash my hands in the sink, but they were all broken except for, you guessed it, the barf sink. I was so sickened I had to hold back from throwing up all the way out the store and the whole way home. I have washed my hands thoroughly since I got home, but I still feel dirty from shopping there. TL;DR: AVOID THIS STORE AT ALL COSTS. A note to the management who hopefully reads these: Please get your act together. I am going to shop elsewhere from on. The greeter George (biker looking dude) is a pretty cool guy though. read more

this walmart is just like every other one out there, however I had a terrible experience today. I know walmart isn't the right place to buy a fish but it was a last second idea and I figured why not. I ask a girl for help in the fish section and she said okay, but instantly we were interrupted by a guy and said,"what are you doing?" she said she was helping me and he said, "no no I'll get this." okay whatever. so we ask for our fish, he kept talking and talking about things totally irrelevant. bad music, stupid movies, music stuck in his head, etc. when he said a customer came in asking for the glow fish, he mentioned something about how you need acid to really enjoy the fish. whatever. don't really care about that. when we finally got our fish in the bag, it was bagged totally screwy. poor fishy. but when I finally looked in another tank and saw 8 dead fish, I said, "hey, you might want to get those out." he exact words were, "ehhh, I would but I've got a lot of other shit to do right now." I thought he was joking at first then I realized he wasn't. are you kidding me dude? wow. had a sour taste in my mouth for the rest of the time I was there. luckily, my fish, Oscar, is pretty damn cool and he's doin pretty good. :) read more

Walmart Supercenter - Oscar, the fish - Grocery Near Me - Aurora, Illinois

this is the worst walmart I have ever been to. i went in there with high hopes the first time to get a few grocery items. lo and behold, they were out of almost everything i needed. items were filled in the incorrect spots all over the store, especially the grocery and pet sections, so that the shelves looked full, but as something else was in the spot that was empty, it looked like the item was in stock and it clearly didn't get ordered. i thought this might be a one-time thing as i work retail and i know sometimes you have to do that to make the shelves look full when a corporate big-shot comes to visit the store. so, i went back again. and again, they didn't have the things i needed because the aisles are trashed and not properly faced. i have been in there several times as it's the closest store to my house and sometimes desperate times call for desperate measures, and every time i go there, i always leave missing things i went in for. ...when i leave with anything at all. there have been several instances when i have left with nothing at all, having become to frustrated and agitated to spend half my day waiting in line at the check-out and have simply abandoned my items and walked out. come on, walmart. you're a multi-billion dollar corporation. can you really not afford the extra cashier or two? i suppose it has taken me several months to finally get it, but unless you wanna spend forever and a day in line with only some of the items you need, don't waste your time coming here. read more

Walmart Supercenter - wow. you wanna wait in those lines? no thank you! - Grocery Near Me - Aurora, Illinois

I live right near this walmart and I shop at Meijer or target or I will drive to Batavia to the super wal mart but I will not go here ever again. It is dirty it smells, and cashiers were rude on more than on occasion. it was never organized and there were always open boxes everywhere. If you can find an employee there guess is as good as yours to find what ever you are looking for. My advice steer clear unless you have no other option. read more

I always find what I need at Wal-Mart especially at this one. They have everything. I'm also happy that they have the same layout as most Wal-Marts. I need a mini frig for my office and they have a wide variety to choose from. I love this place. read more

ok, so you know the welcome committee you get at walmart...you know, "Welcome to Walmart!" the gentleman, who is there usually nights, is so energetic. almost makes you excited about shopping at walmart. the people are nice and are helpful but, you need it! everything is always so different from other stores you almost always have to circle 2-3 times before you find anything. by then you bought more then you wanted to anyway and you give up on what you were looking for in the first place. typical walmart. then you are leaving flabergasted at how much you spent but then there is the same guy there, with a smile, long hair (you know he has a harley by the tattoos and bike chain) and he says, "have a great day mam, see you soon!" then you feel okay again and can't wait to see him with his energetic Welcome! read more

I typically don't like Walmart but my significant other wanted some sporting goods something or other so I reluctantly went. We couldn't find anyone working in the sporting goods department but did located an employee in the bicycle area. After waiting more than 10 minutes for that Walmart employee to locate someone who could help us I finally went to customer service to request help. Oh and the kicker the item he wanted was out of stock. Two other customers were equally frustrated trying to get help in the automotive and paint department. Never again it's not worth my time or the frustration. read more

This is the kind of store that gives Walmart its bad reputation. Illogical layout, rude employees, even ruder customers, poor selection, and the longest lines I've ever waited in. I've never been in line at a cashier here for less than 15 minutes. Just shut this place down! Do yourself a favor and drive anywhere else to do your shopping. read more

I am actually very disappointed with this location. There are never enough cashiers so we are waiting in the line for WAY too long. If you go at night it is beyond crowded and shelves are empty. We now go out of our way to go to another location even though this one is right across the street. read more

It's a rare occurrence when I ever need or want to go to a Wal-Mart. I mean, aside from what we know about the practices, pay, blah-blah...I could go off on a tangent, but I'll save that for another time. I was driving back home today from a boot-camp morning (with the amazing Joanne W. and Aimee M.) and needed to stop and get more water and release some. You read right. It was about 10am and pouring rain, complete with lightening. I pulled into the "mega-low-mart" parking lot, quite close to the door. I hurried in and was greeted warmly by the greeter. I made a beeline to the ladies room (spotless!) and headed down to the produce section. Can you believe they had kale...for 88 cents a bundle? You might not think this is a big deal, but for the past few weeks, Whole Foods and Target have been fresh out. With my fresh kale in hand, I decided to check out their healthy selections. Soy chorizo, a few varieties of tofu, almond milks, cereals and vegan-safe sugar. Yep. All priced very well. The cashier was friendly and quick. By the time my 10 minute trip was over, I didn't feel too bad. If you must trek it to Wal-Mart for any reason, I recommend this location for the food selection. Clean, friendly and a decent selection of vegetarian/vegan food staples. read more

The main part of the store is just like any other Walmart.... But DO NOT use their photo center!!!!!!!!!!!!!!!!!! I'm here for the third time this week to simply pick up pictures ordered online and STILL no one is able to help me. I've asked three different people to send an employee... 15 minutes later. Still NO employee. Ridiculous. read more

I don't normally shop in Walmart so this experience really shook me. Normally I shop at Dominick's but lately I've been having problems finding Campbell chicken noodle soup in the two Dominick's in my area. I talked with management who suggested to order from Online App which also didn't have any. Now you can imagine my surprise to find Plenty of Campbell Chicken Noodle Soup at this Walmart store. read more

need more check out lines open, this has been a hindrance of this location for years. Also for better or worse, they do not enforce the 20 item rule at the speedy checkouts read more

I agree that the "face out" can be misleading. However, price points are tough to beat.

Have had to wait forever in the paint and ammo section but other than that this place is just fine. Their prices are unmatched and grocery section is not bad (for a Walmart). I'm very lucky to have a store where I can get all my shopping done in one trip so close to my house. read more

I HATE this Wal Mart. They never have anything I need, there produce and meat sucks. The lines are always way too long and they have a million different staff members walking around the main floor....get to the registers!! I come here only because it is the closest grocery store to my house. I wish there was a Target around the area....wal marts prices aren't much better anyways. Something that costs 1.99 at Target will be 1.97 at wal mart-they call that savings? read more

Always only 1 person work there for return and 3-4 people just talking and walk around . It seems like they never care how long of the line and how many people are waiting . Do not recommend this Walmart . read more

The current door greeter with the tattoos is AMAZING! This store is teeming with friendly employees. I always have a great experience with the staff each time im there! read more

I went yesterday and have a very bad experience with the prize match with gatorade mad the employee ar the register refuse to honor the prize match so i ask to speak with the manager amd it just was wors because she said ghe same thing j just dont see with say you will do. A prize match on anything and just say no we wont do it any more read more

This walmart always has long lines, but the have organic meats and poultry and a really good price. The ladies and the service desk are always friendly and very pleasant to have a conversation with. I wish they had more people at the cash register's, but overall every time I go there I have a really good experience. read more

Takes 30 minutes to check out here... then got home and was missing stuff I paid for. Done with walmart.

Very very clean organized store. .. great shopping experience. Friendly associates and are very helpful. Will return to this location