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    Walmart Supercenter

    2.3 (9 reviews)
    Closed 6:00 am - 11:00 pm

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    Renaissance L.

    My 20 year-old Black Daughter who is a College Junior and Entrepreneur who also drives an ambulance, along with her roommates was profiled in this store by what she described as a Caucasian woman with gray hair and another woman whom she believes to be of Asian descent. They shopped for items together for their apartment, paid for them and were then harrassed for about 15 minutes. One of her roommates (6'4 270lbs Black male football player) allowed them to scan each of his items to show his receipt matched those items that he picked up out of the cart. He understands what could happen if he is seen as a threat. The other roommates had gone to the car with their portion of the purchases. My daughter was embarrassed and angry. They had been extremely rude to them from the beginning of the process. Aside from that, after waiting on line and then for an additional 15 minutes the food that should have been frozen or cold was no longer as it should have been. She stated that she wanted a refund for the entire 52 item order. One of the employees walked her iver to Customer Service. After a few more minutes she was told that her refund would appear on her card in 7-10 business days. Her refund never appeared. Before she involved me, she wrote to corporate, was given phone numbers to speak to the site manager, as they were unable to assist her at that point. Then Corporate indicated they needed to speak to the store manager. Thus far there has been no resolution. Perhaps they never closed out her transaction. Perhaps someone restocked the items before everything was processed. She is 20 years-old and trusts the digital age. Therefore, she has no paper receipt and never received her refund. For months, she is getting the run around. One hundred and fifty dollars isn't a lot of money in general but it is to a student who is supporting herself. It would cost me that much in gas and tolls to go in person and try to get someone to be accountable. It's the principle. Needless to say, she and her fellow students' will be shopping at Target from now on.

    a shopping cart in the aisle

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    11 months ago

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    8 months ago

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    2 years ago

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    2 years ago

    I got a lot of favorite employees that don't even know me but nice Walmart and even yet better than any Walmart

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    4 years ago

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    5 years ago

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    6 years ago

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    8 years ago

    Helpful 1
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    7 years ago

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