Ordinarily their desk staff is on it but today. Today they decided to rip off my daughter on a prescription. I have insurance, insurance denied the name brand because there is an OTC version. Did she at any moment tell my daughter that is the reason? No, she just tells her that it is denied. And does she still want it? Well, yes. Her dr wanted her to take this stuff. $19!!! I called my insurance to find out why the denial and find out the reasoning and they tell me the OTC name. Called the walmart pharmacy and the person who answered the phone declares it wasn't her that helped her. Talk to the pharmacist and he sounded gobsmacked that nobody suggested the OTC instead. Informed him that they ripped off a college student who could use that money for things like books and whatnot. Guess lesson learned for my daughter, demand to know what the denial is about and then ask about alternatives. By the way, I can get her prescription drug from Chewy. Been buying it for months for my dog!!! read more