I am the Kristen from the first review. I never would have seen this if another patient hadn't have come in today and mentioned it. I'd first off like to say thank you for the kind words. I would like to think that I would go above and beyond for any and all of our patients. If anyone needs help, feel free to ask for me or anyone else in the pharmacy. I will do everything I can to help you. I completely understand when a patient comes in to ours or any pharmacy and gets hit with sticker shock. Believe me, I have been there myself. I would suggest 1. Sign up for the online pharmacy account and/or text messaging. When your prescription is ready you will be notified with the price. 2. If you get that price and it's not what you expected, call us and we can take a look at it and try to figure out why it is so high. (you cn also call the insurance company and they can tell you) it could be a higher tier medication, you may not have reached your deductible, etc. Don't be afraid to ask. It may simply be we didnt have any insurance information for you, or what we have may be outdated. 3. If your doctor prescribes you a new medication, whip out that phone and do a quick search for average price. That may give you some idea. FYI...Most doctors don't actually know how much some of these medications cost, so please, if possible, do a little research. 4. There are savings cards you can look up and you may actually get your medication cheaper with those than insurance. If it is a pricier medication though, insurance is generally cheaper. There are also some medications that do have savings cards direct from the manufacturer, so check for those. They can be used in conjunction with insurance, but most do require that you have a commercial insurance and a lot cannot be used if you have a federally funded insurance such as Tricare, Medicaid or a Medicare plan. Don't forget to read that small print and some will need to be activated before using. 5. If your doctor writes for a certain qty of medication, you don't have to get that amount. Unless of course it is what is called a Schedule 2 controlled medication. You can get less, but you will lose tha balance of that medication. We have no problem changing the quantity on a fill or seeing if it is cheaper another way. 6. Please be patient with us. I know everyone's time is important to them. If you need a refill, call ahead, or use the app. Filling a prescription requires a number of steps, and those do take time. I promise you, it's not just a matter of putting a label on it and handing it to you. That in all seriousness could kill you. There may be a drug interaction with another medication you are taking, the doctor could have sent in a medication you might have an allergy to. They may have sent something that isnt covered by your insurance. The medication could be on a manufacturer back order and we need to get it changed. They may have put the wrong directions or no directions at all or no quantity (it happens way more often than you think). We may have a number of prescriptions ahead of you, the phone may be ringing nonstop, we may have to call insurances or doctors, its flu shot season and that also slows things down. That does not mean we do not care or aren't trying to hurry and get you the medications you need and on the way to where you need to need to be. Thanks! read more
