Very impressive! Have only been in here once, to pick up a…read moreprescription called in from the urgent care center, Family Immediate Care, in the same shopping center. Was impressed that they were able to look up my insurance information without even getting my insurance/prescription card. I looked around for about 5 minutes while they filled the prescription and saw a lot of homeopathic meds and essential oils, things that I use and thrive on. I also asked them about other medications that other chain pharmacies had trouble getting and they indicated they wouldn't have a problem in getting it for me when needed for a trip. I'm highly impressed and the pharmacists seem to have a much better grasp on questions as a whole. They were friendly, helpful and super quick in filling my prescription. I will be coming back more often when I need a prescription, even if its a little out of my way. Highly recommend!

Extremely Disappointing Service Since the Change in Ownership…read more Since Jimmy left and the pharmacy changed ownership, the service has gone completely downhill. The customer service is beyond frustrating, and the lack of communication and organization is unacceptable. My medications are set up on automatic refill, so why am I repeatedly waiting 3-5 days for my medication to be ordered? The pharmacy knows these are daily medications that I depend on, yet this has happened multiple times. I have even called ahead to confirm that my medication is in stock and been assured it would be ready on my scheduled refill date. Then I show up, only to be told, "Sorry, there was an issue." The explanation is always that the supplier is to blame. I understand that supply issues can happen, but when this becomes a recurring problem, there needs to be better communication, planning, and accountability. Automatic refills should make managing prescriptions easier, not leave customers scrambling to figure out why their medication isn't ready. Since Jimmy left, this pharmacy is simply not the same. The customer service has deteriorated, and the reliability is no longer there. Patients should not have to repeatedly call, double-check, and chase down medications that they rely on every single day. If you depend on your prescriptions being ready on time, be prepared to follow up repeatedly. Unfortunately, the level of service I have experienced has left me seriously considering taking my business elsewhere. I have now changed pharmacies and somehow my prices are now cheaper!

Wonderful people. They were able to get my Journavx to me on time for my knee replacement by Fed…read moreExing it. Were able to use the coupon that other pharmacies couldn't. I highly recommend them.

I have been using District Pharmacy for a year now and I can confidently say they are truly a gem…read more As I mentioned in my previous review, I was prescribed a new prescription that is almost always on backorder. I would spend hours upon hours speaking (or not speaking to...because no one would pick up) to different pharmacies trying to make orders and every call would end up with me in tears. NOT HERE. District Pharmacy always delivers, is always kind, and is always courteous. I have never had trouble filling a prescription here + and they make dealing with insurance a breeze. Support independently owned pharmacies! This place is consistently amazing and I give them my highest recommondations.

I love and appreciate the personal service the pharmacy has provided. Its not like the large…read morepharmacies with long lines and long waits. I called a couple times to get clarification on something and spoke to the same person that I met in the person at the counter. They accept major insurance plans and also sell a decent amount of care products in store. This is a solid option for my pharmacy needs.

I love this pharmacy. Everyone is so nice and helpful. If you are looking for an alternative to…read morechain pharmacies where you can experience great customer service, I highly recommend it. The only drawback is their hours.

I drive by two other Giant stores to shop at this one. Everyone is so Friendly! From the gentleman…read moreat the seafood counter who laughs at me talking to the lobsters, front end management, store managers and the young lady at the flower counter I call "SMILEY." Sorry I don't have names. I will get them. Then there's Anthony, the Pharmacist. He truly cares about the health and well being of his customers! I have never had an issue with him or his staff! How rare is that when dealing with pharmacies!

Anthony is an amazing and kind pharmacist! I moved my prescription to Giant because my pharmacy…read moredidn't have it, and not only was Anthony extremely helpful in finding out they had the antibiotic that I needed, he continuously followed up with my original pharmacy to ensure it was filled the same day. 10/10 customer services and so so kind. I'll be moving all my prescriptions over to Giant going forward.

Friendly place. Helpful staff. I routinely stop in for a…read morerefill, and they have it ready before I'm done getting groceries. They handled a prescription transfer very well when my old pharmacy was unresponsive.

I came in shortly after having a tooth extracted and could barely speak or open my mouth. I was…read morethere to pick up the medications my dentist had prescribed. The staff immediately recognized my discomfort and handled the situation with kindness and efficiency. Instead of asking me to speak, simply asked for my ID so he could confirm my name and birthdate without putting me through extra strain. That small act of consideration made a big difference. Thank you for being so understanding--your compassion turned a tough moment into a truly positive experience.

After a visit to my dermatologist, one of my prescriptions had a GoodRX price that was simply…read moreamazing given my insurance did not cover. Not a quick drive as I discovered but the store pharmacy had the order filled in 10 minutes and I was on my way home. Will need to return each month but if the price stays the same well worth the drive.

First I give 5 stars for the friendly staff…read more 1 star for the store pharmacy itself as it is chronically understaffed You can not have 1 person working to *fill prescriptions, *run the register, *answer questions, *answer the phones, *give vaccinations *manage the paperwork *stock and manage pharmacy inventory A pharmacy this busy, this size needs a staff of at least 3 people It's always frustrating trying to reach them by phone, but recently we had two critical issues that highlighted how dangerous this issue can become. 1st - critical med, required daily, doctor sent in refill on a Friday morning, we waited for text it was ready to pick up that, that never came. Online it said "in process" for a few days, then the rx vanished like it never existed. We called them multiple times Saturday Sunday Monday Tuesday with no answer. Called Dr on Wednesday so she called them via the prescriber phone line and was told they weren't able to get the prescription (this is not a new prescription). The pharmacy should have notified the doctor ASAP that they couldn't get the medicine. At least the doctor's phone call got answered Our 37 phone calls went answered 2nd - urgent medicine needed sent in by Dr to pharmacy. It showed online it would be ready by noon, 24 hours later it still says online the prescription is "in process", numerous calls to pharmacy go unanswered. A friend is picking up for us, but I can't send them to the store until I know the rx is ready to pick up and the cost. The only good thing is their online Medrefill system (which is tediously slow and omits important rx info like rx dates, refills, prices, etc). If not for that I would still be wondering if they even got the newest rx from the doctor. The rx in the first issue was online as "in process" for days, then vanished. They never called Dr or us to tell us they couldn't get the rx. On both of these the pharmacy was completely unreachable by phone, and during covid we shouldn't have to make unnecessary in person trips to the store.

Store was very clean and the staff were very helpful and professional. I will definitely go again.read more

I recently had my prescription filled not too long ago, and and my prescription was a compounded…read morecream. Service was great, and the pharmacist answered my questions. They also have lots of other items in the store that are useful. I highly recommend coming by.

Best pharmacy I have ever used. They are extremely friendly and continuously helpful. You are…read moregreeted by smiling faces and made to feel at home. I've stopped using the corporate pharmacies unless I'm forced to. People working there seem to dislike their jobs and it shows. Gainesville Pharmacy is the best and so is Pal. I would not want to go anywhere else for my pharmacy needs.

I needed a specific prescription prescribed by my GI doctor only available at a compounding…read morepharmacy. Pal called very soon after I left my doctor's office confirming my prescription need. He had it ready for me on time as promised. Great business and will definitely use this pharmacy in the future. This was my first experience with Gainesville Pharmacy and won't be my last. Thanks! -Emily B.