In the beginning of 2019 I used a Good Rx coupon for a prescription due to it being cheaper than my insurance. For some reason, they removed my insurance information from their system and continued to bill all my prescriptions using Good Rx. I discovered their error in August 2019 and brought it to their attention. I requested they rebill all my prescriptions for the year to my insurance company which the pharmacist said he would do. I was told since it had to be done through the corporate office, it would take 8 to 12 weeks. It is now March 11, 2020. On March 5th, I called Wal-Mart customer service and explained my situation. I was told I would receive a call back in 3 business days. No call received. Today I called again. I did have a reference number from my last phone call. I was told again I would receive a call back in 3 business days. I then proceeded to call the pharmacy directly and spoke to Nathan, the pharmacist. He informed me they started working on rebilling my claims on January 9, 2020 and it would take 8 to 12 weeks for them to complete this process. It has been 8 weeks. I told him how irritated I am with them as they require payment when I pick up my prescriptions but when they make such a huge error they can take all the time they want in refunding my money. I will continue to call customer service and the until this issue is resolved. Oh, most importantly, I no longer have the insurance as last year and have transferred my prescriptions to Walgreens. read more
