I just wanted to give a sincere thank you to Devin in the tire department for helping my mother last month when she came in to get new tires. She showed up without an appointment, and we were concerned because she struggles with memory issues and we didn't realize she had gone by herself to try to buy tires. Devin was very understanding, took the time to speak with me on the phone about my concerns, and helped my mom through the process with patience and kindness. It really meant a lot to our family knowing she was treated with care and respect. Thank you again, Devin, for your professionalism and compassion. Employees like you truly make a difference. read more

I ordered a few things to pick up. I reserved the time of 11 to 12. Due to my schedule things got switched around and I was there at 9:45. I called and they were kind enough to come and bring my stuff out early. That's what good Customer Service is all about read more

Everything was perfect! My bf and I had fun there. He proposed next to the bikes employees are very nice

This Walmart is one of the older discount stores, as opposed to the more modern "Supercenters." The selection is smaller, especially in the grocery section. If you can find something you need here, count yourself lucky. Prices are the same as all of the other Wallys. Staff is friendly enough, except for those going around picking online orders. They block the aisles in every store and aren't very helpful. read more

I went to Walmart tire center and I was told they weren't taking anymore walk-in by John, who has poor customer service skills. I was asking him questions about tires. He looks so uninterested in what I was saying he was just dry. I told him I don't know anything about tires and I was trying to show him tires online and ask do they have many of the tires that I was looking for in stock. He couldn't tell me that he made me feel like he just didn't have the time and energy to speak with me and brushed me off. Then a young man by the name of Robert finished with his customer, and I went to him and asked him about the tires. He went out the way to take me outside so he can look at my tires and advise me because I was going to go somewhere else and buy me two tires But since he was so polite, I told him if he's working tomorrow that I will come back Robert was really nice so if you go to the store, do not deal with John just ask for Robert if you want to be treated nicely. When I spend my money I like tobe treated. read more

Walmart - Walmart service department and entrance - Department Stores Near Me - Niles, Illinois

Very nice and helpful staff at garden center. Cher, another lady ( with head scarf). Sam and Jim were helpful especially Jim with lpadding soil bags in my car. read more

It's fine, about what you'd expect from a Walmart. Prices are good, selection is about what you'd expect, nothing too special. read more

Walmart - Clothes - Department Stores Near Me - Niles, Illinois

The vision center at this location has offered disappointing customer service, and some employees appear to have an inadequate understanding of their products and services. read more

Shipping items is a disaster. They drop items by outside door where anyone can take the package. Call customer service and all you get is an apology which doesn't solve the problem or fix a recurring situation. read more

This walmart location 5630 w.touhy is the WORST ONLINE PICK UP out there.. when I arrived at the pick up location and tell them my parking spot # and waited for atleast 30mins still no associate came out. This is unacceptable. It is suppose to be convenient for the shopper to have this online pick up inthe store. Bunch of dis organize store manager and lazy associate... they should get rid of all of these useless manager at this store.. read more

6/6/2025--- 330p The gentleman working in the electronics (travel phone charger) name Gary I believe rocks!! Went above and beyond service.---- I was visiting from Atlanta. Thank you. read more

Walmart is maddening. There are always so many zombies meandering around the store, leaving carts in the middle of the aisle or wandering in front of you in the catatonic state. The aisles are so narrow & congested. We have been lookin for an air fryer but have very limited counter space. After searching for & buying a couple of air fryers then returning them because of required operating clearances around the air fryer we ended up finding the Ninja Air Fryer, but not just any Ninja Air Fryer. This particular model is a sleek low counter air fryer that isn't bulky. After it cools down it can be folded up against the wall freeing up much needed counter space. We found this air fryer after searching & buying 2 other air fryers that were either too large or we didn't have the required clearances for safe operation of the air fryer. We found our perfect model "The Ninja Foodi Digital Air Fryer Oven, Air Fryer, Convection Oven & Toaster all for $169.99. We found the exact same model @ Target for $229.99. So even if Walmart can be a pain to shop at the savings can be huge. 5 Stars for the "Ninja Foodi Air Fryer" If you haven't been to a Walmart's recently they have gone fully self checkout @ the checkout line w/ a few people to help direct the flow of people & help a handful of people that can't grasp the concept of scanning & checking out. It looks like people & cash are becoming obsolete. read more

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Angela of Customer Service very quickly answered my request to register my new hair dryer to activate the warranty. Thank you!

Auto care center is a disaster they do not honor their warranties. Use at your own risk !

While in the area after leaving my job I stopped in to see what hospital scrubs this location had available. The one thing that I always notice about Walmart locations is the overflow of customers. There was no exception to this place as well which resulted in me parking far across the lot because of the number of customers. Masks are required for individuals who are not vaccinated, but who's checking on that? There certainly is not someone at the door that's calling out individuals not wearing a mask or requesting to view vaccination cards. I ended up purchasing a pair of women's scrub bottoms by Scrubstar, and two women's beyondsoft waffle thermal long-sleeved tops by Fruit of the Loom. In my opinion, Scrubstar is a very underrated brand in comparison to some of the hideous brands of scrubs I have encountered while shopping at places. The men's section had these performance base layer long-sleeved shirts that were stellar, but the price was unbearable. Now the women's section had a number of thermal tops than the men's plus multiple colors. The two women's beyondsoft waffle thermal long-sleeved tops combined cost less than one of the men's performance base layer long-sleeved shirts. Other than the hospital scrubs, and long-sleeved thermal tops I fell in love with some of the cute mini backpacks. If ever in need of a mini backpack preferably for hiking or biking I will have them in consideration. As for checking out, there was no interaction between me and the clerk. You know how most clerks greet you, or guide you through the process of inserting your card after scanning your items? Yep, that! Well, there was none of that, just pure silence! I could have gone through self checkout, but the self checkout lanes were overflowing with customers. Crazy because here I was with only 4 items yet I went to a lane with a clerk versus going through self checkout. I literally had no patience whatsoever going through self checkout at this location. I am glad that I stopped into this Walmart location because I found exactly what I was looking for. Surely I would revisit if in the area and in need of anything carried at a Walmart. ~Blessings~   Thomas G read more

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Mah moud Is auto is awesome assist me Above and Beyond very knowledgeable well educated and helpful not rushing us out Full

I would give less than one star. Never shop at a store or online at Walmart. I ordered an item that was on sale from their online store and it is a fake. Chinese writing on the outside label. This is a product made in the US, I do not understand how a major retailer would be selling fake items from China. I never shop at Walmart but they had the neck cream I use on sale. I should have known not to purchase it because it's Walmart, but when it shows up looking like a bad fake it makes you wonder how a major US retailer could have these shoddy business practices. I will return it and never shop at Walmart again. read more

THIS WALMART ELECTRONIC SECTION IS A SCAM THEY LIED ME ABOUT AND CHARGED ME for 36 months when it was supposed to be a pre paid service. When I went to talk to the manager about the situation they said they have nothing to do with Walmart and are just renting the space. NO ONE was helpful and didn't care that I got SCAMMED in there store read more

No one there capable of answering a call during business hours? I wasn't sure if their hours had changed due to covid. Hours are not listed for the 2 stores in Niles at Walmart.com. No one answered the phone at the "Supercenter" either on Golf Road. Consider the source. Ugh. read more

I love Wal-Marts but lately certain stores are really taking a big step down with service & this store hardly had any stock in the health & beauty section. The staff is rude too. Not all of them but most are not nice. With prices going up I may start to make Target my go to store. Wal-mart is not such a bargain store anymore. Not unless you order on-line. There is more merchandise on line & a big selection. The store is dirty too. Not cleaned in a long time. The grocery section is good but the rest of it...they keep going up on prices & I want to have a good selection. It is obvious the managers are not checking employees if they are doing much in this store. I love to self scan & do my own checking out. But their self check out lanes always have a huge problem. The area is very small too & no room to do anything. Then if you do need help they act like they are doing a huge favor for you! For a start of the Memorial weekend the store was like a ghost town. Very empty. This store used to be very good, but now no good at all. No organization with the clothes. Just a bunch of clothes packed so tight hanging that you have to really struggle to look for your size, I will not go back to this lousy store. I prefer to go to Mount Prospect. That store is not as big but they have everything you need & the store is neat & they have employees with a pleasant attitude as well. read more

I'd advise to never buy a product from Walmart online. We ordered a blackstone flat top griddle with an air fryer drawer. Placed the order in April kept pushing back the delivery. Finally got a delivery date for June 28 it says delivered June 26 I get a package from Walmart I check the order number it is the same as the flat top grill I open the package and WOW..... almost 700$ for a travel size clean & clear deep action cream cleanser. I'd give them zero stars if they allowed me to. Very dissatisfied Id rather the box came with a picture of a middle finger. read more

Walmart - Clean & clear deep cleanse not a blackstone flat top grill - Department Stores Near Me - Niles, Illinois

For a Walmart, this place is actually pretty organized and they kept the lines moving and people happy. Door staff is very friendly, other staff is hit or miss in helpfulness. Not a big deal, cause when I go to Walmart I'm usually just in and out and don't need any help from the staff. I like their selection of grocery items, compared to the Niles Walmart, this one is much bigger with more variety.  One thing I don't like however is the fresh produce.  It's always over or under ripe and barely edible There are a lot of really great and dedicated employees that only want to help. But it's disheartening to walk the store and hear employees complaining not only to each other but to supervisors on the sales floor. Also there's a glitch in the self checkout short lanes with cards. They don't always register that you have one.... Not declined... Not accepted... Just not acknowledged so you can either wait for help (long wait) or start digging out cash to insert. Go to the actual cashiers. They're good at it and can fix problems way faster. read more

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Horrible!! Line is usually to the back of the store! Walmart has only had self checkouts and today they decided to have half the checkouts barricaded off for no reason. They were ready to go and the screen said "scan items to begin" or whatever they say. I asked why and the black haired lady told me "idk why don't you go figure it out yourself". Eventually enough people started complaining they opened it and we went on our way. This isn't the first time this happened and I don't know why they keep doing this. Also this Walmart is pretty in the dirty end. Toilet paper on the floor all over the store and stuff. Take this ad as you want just posting my story for when I come here. I try to avoid this one but come here when I have to. Store is a nightmare read more

Where else can you get a toilet seat while playing a claw game. read more

Walmart - Toilet seat game strong. - Department Stores Near Me - Niles, Illinois

The experience with this location Is positive. Despite long waiting line outside the store I was able to took care of short pens purchasing within 20 min. The quality of Dickies brand is good and I hope the product will be better then other options. The negative is that when I asked store reps if I can return or exchange they said the is not returnable. read more

Walmart - Short pens. - Department Stores Near Me - Niles, Illinois

What more can be said about Walmart? Its convenient, the prices are low, plenty of inventory even during the pandemic. My only downside, and it's not even that bad, is that employees don't seem too outgoing. But once you ask them a question they are helpful and friendly. The self Service registers should have a bigger shopping bags. The most important thing is that in that difficult time everybody wearing mask and keeping the social distance in this store. The most I like - the store was not overcrowded. Closing time is not the same as it is posted on the maps in hrs of operation. It is also not the same as it is posted on their doors when you come in. I think they choose to close whenever actually. Best to go shopping in the morning and not in the evenings. Their store is pretty small, so don't expect for them to have everything. There are a few bad apples working there, but you'll catch a friendly one once in a while. It is not too bad of a store. Most chain stores will have their flaws. read more

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Associate was fairly rude to us on the phone while we were confused and trying to ask a question about stock and locations. I didn't appreciate the condescending way he spoke to us. Would expect better basic customer service practices. read more

Yelp might suck as bad as walmart does.Walmart saya an orfer was delivered but it was not and yelp tries to hide walmart! They can both go drop dead fot all I care read more

What can I say? This is a Walmart... does anyone really have high expectations for this place? When I come here, it's literally because I am bored and will most likely be buying school supplies (teacher problems) or food. I think the one annoying thing about this place truly is that when they are stocking the shelves at night, there are TONS of workers everywhere and then there are huge boxes everywhere in the middle of the aisles and you can't get through. Most of the time, there are a ton of boxes, but the workers aren't even near them... instead, the workers are talking and screwing around together. I understand that the store is open 24 hours, but maybe they shouldn't be stocking everything at one time so people can actually walk around and shop. Also, if you are looking for something in particular, good luck finding it because the workers do not know where anything is and they do not help in the slightest. This Walmart is decently big, and crap is everywhere. It's definitely not a clean location, either. Returns are a mess here, too. There is normally only one worker in this department and it takes FOREVER. My friend had to return something here and it took so long because so many people were in line and no one came to help this one worker. Worst customer service. I have been to much cleaner and better ran Walmart locations, so I suggest going to one of those other locations unless you are not in a hurry and solely come here when you are bored and want to people-watch like me. read more

Good ole Walmart! I usually mentally prep myself for the below professional service I will be getting before I walk in. So it usually doesn't bother me. Hey, it's Walmart.. what do you expect? But I always walk out with some great deals! read more

I thought I'd give Walmart a shot since I hadn't been in a couple years and my last experience there was less than great. I went in, searched the store and after a about ten minutes I thought it was time I asked for assistance. I kindly asked an associate if she wouldn't mind helping me find something that showed was in stock at this location online. She seemed attentive and I showed her my phone to verify this was In Stock. She looked at me then pointed in a direction as if it were behind me. I looked and said, there is nothing there ma'm. She said, "well- did you try purchasing it online?" I said, I would if I could but it shows here I can only purchase it in the store. She started laughing and looked at me I had to walk away because she looked and sounded like a ventriloquist dummy. I went over to Customer Service in hopes they would be able to help. I let them know I was only able to pick it up in the store, I searched around but couldn't find it. Very simply they said, "Okay." I asked, "Can I order it and pick it up?" She said, "You're here- have you looked for it?" "I did and asked for assistance by one of your employees on the floor but she wasn't very attentive" She said, "And, did you not find it?" I said, No, I've searched various departments and haven't. Can you check your system? She responded and said, "I don't know what to tell you. Sorry." I felt like I was on an episode of Superstore but this wasn't funny. I didn't have time to bother with this location's lack of care so I walked out and will definitely never return. Save your time and gas, order on Amazon. I should've and decided to once I got back I to the car. read more

needs more employees than the machines. The customers should prefer to use human service check out than the automated checked out. Those machines in stores dont contribute for your health care, school , road or your safety. read more

This is the closest Walmart to my home, but also my favorite. They have recently remodeled and everything is so much more organized. In the spring they had a nice selection of potted plants, too. Definitely recommend this location. read more

I had to go to 3 different Wal Marts for a return, and the first two wouldn't take the return because it was too large and the third decided to close early. None of the store managers are helpful in the least, and this store decided to close customer service early just because and the team leader wouldn't do anything to help. Awful customer service read more

This store has gone through a recent remodel. The store has been upgraded in many ways, and has many great employees!

This is the Walmart I frequent the most, and I'm very pleased with it. They almost always have have what I'm looking for in stock.

No answer on phone. Have tried over 34 times! Manager does not return in person messages. Shoppers don't respond to texts or phone calls place through the app. This location doesn't support Walmart+ delivery orders, so it's basically all self serve. Walmart HQ corporate just told us this location doesn't even answer the phone for them! Online order just dumped on table in a 700 unit apartment tower with no label or order number or name on the package. Very sad. Best try Target if you expect any level of customer or purchase support. :( read more

Customer service is a joke and rude. Especially the dark haired girl with bangs that is working tonight. She was an ass to me and then I watched her be rude to 2 more people after me while I waited for the useless management to show up. I hate shopping this company and I definitely won't be any longer. read more

Do people have really high expectations for their Walmart shopping experiences or something? It's like going to Mcdonald's and complaining their burger isn't freshly made or something. I found my experience here to be pretty much on par with most other Walmarts, but then again I don't expect any of them to have knowledgeable staff in any of the sections, be particularly well organized or have many things put in the right spots, or answer their phones ever, but this Walmart offers exactly what I need (to get in, grab the stuff I wanted, and get out). Maybe the employees are little more clueless than usual, since back home if I ask someone where something is, they drop whatever they do and lead me right to the item (and these people flat out don't know and just give me a guess)...But if you can be picky enough to hate it here, then I guess you can afford to shop elsewhere. I've come on weekend/weekday afternoons and at night, and while it is hectic, busy, with shopping carts and interesting people everywhere, and confused employees, it's honestly pretty average for Walmart, and I found what I needed pretty quickly/eventually. read more

This is a thrift store. I bought a TCL TV 50" and it stopped working after two months. I approached to this location (niles, IL) and asked them why my TV turned black and what my choice was to return it...they said: "you may buy a new one and to throw the other one away"...it was amazing to hear how they implicitly recognized that what they sold was garbage. I asked to speak to the manager and his answer was the say (May 22,/2021 @ 3pm) They do not care about what you have to say or to keep you as a costumer. They recognized that whatever you buy, you eventually will throw away after few months...! that is a thrift store. they are not going to take any responsibility for any garbage they sell; however, you are most welcome to continue buying in their thrift store. You never should buy any electrical appliance, cells, or expensive products. they do not guarantee you if they will work within two months...it is a joke when they say that they will cover the first months...that is their game. They do not bother to ask their providers about the quality of their products. Stay away from those thrift stores. read more

Walmart - Department Stores Near Me - Niles, Illinois