This Walmart location on Shaw and Brawley has honestly been consistently great for me. The store itself is well stocked and has both a full grocery section and the standard Walmart retail section. Most of the time, the selection is very solid, and it's actually pretty rare for them to be completely out of something I need. I use this location frequently for both Walmart Plus delivery orders and curbside pickup orders since it's close to my house. The delivery service through this store has been extremely reliable. Orders arrive on time, items are correct, and I honestly can't remember them missing anything from my orders. The curbside pickup experience has also been excellent. There are usually plenty of pickup parking spots available, and the app works smoothly when checking in. They also provide a phone number to call if there's ever an issue with the app, which is a nice backup option. One thing that has consistently stood out is the staff. Every employee I've interacted with during pickup orders has been friendly, polite, and professional. For a large corporation and a busy location, that level of consistency is honestly impressive and not necessarily something I expected. The location itself is convenient too since it's right near Highway 99 and Shaw Avenue, with several other major stores nearby. Overall, I've had consistently positive experiences here. Good selection, reliable pickup and delivery service, and genuinely helpful employees. Definitely one of the better Walmart locations I've used. read more

When I shop at Walmart it's because it's affordable. The value of certain items makes the trip worthwhile. I don't expect the friendliest environment nor do I great customer service. The bar is held relatively low which makes tonight's experience so very disappointing. One of the employees stocking the floor, moving palates around was quite rude, constantly honking his little horn. He even honked it more when I made a comment. Apparently the customer doesn't come first especially if you are perceived to be in the way. If not for the presence of my children I definitely would have made more of a scene. Needless to say, I will go out of my way to encourage everyone associated with me to avoid this Walmart at all costs. read more

Walmart - Inconsiderate Walmart employee - Grocery Near Me - Fresno, California

As gifts we received two Go Pros from Walmart... we decided to return one and get something else from Walmart and went back to get in store credit so we could use the card to purchase something else from the SAME store. We went in and first of all the lady was absolutely rude. I went online and found where it says you are able to get store credit within 10 days of the purchase... She said that as of YESTERDAY they were no longer able to give store credit to purchases made on a card that wasn't there at the time of the return which makes no sense at all. The item has NEVER been open and is in perfect condition... I've never been so mad about a purchase. read more

Walmart - What I found online regarding Walmarts return policy - Grocery Near Me - Fresno, California

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This is surprisingly one of the better locations in this area. It's clean and well stocked. I've never had an issue finding anything. Ample parking and it's super close. read more

I'm reviewing this as a Walmart compared to other Walmarts and not to a Target or other box stores because everyone has their feeling about that. As a Walmart, this is an improvement compared to when it was located across the street. It seems big and expansive and roomy inside. So I found it comfortable shopping here and tolerance to crowd will likely be pretty good unless it's Black Friday or other big shopping days. This location as of this writing has a DOMINO'S PIZZA inside. That's a first for me, so if you like Domino's--here you go. It's not a bad location, but the reason I removed 1 star was because the parking lot. If you enter from the east, you have these landscape islands and although nice, makes the lot seem small. Then each row is directional. It looks pretty when its empty or hardly anybody there, but thats either right at opening or closing. So most of the day it makes it feel more crowded. A small critique but one none-theless. read more

Store should get 0 stars!Went to pick up a curbside order and all the stalls were blocked off so I went into the store to pick up my order and customer service desk associate was rude and didn't want to get my order!!Shocking how lazy and unprofessional these people are.Definitely need to hire people that actually want to do their job and help customers after all if it wasn't for customers you wouldn't have a job!! read more

They never have any bags and today they had some tiny paper bags that were unable to even carry any packs of meat or anything larger than 10 inches wide or 7 inches tall. They do not take tap pay either. Parking is crazy and every cart is wobbly and broken. Trash in every cart as well. read more

sometimes you actually get a employee that listens. a lot of them see you and they walk right by like you don't exist. then you find one that can't do enough to help you. those are the ones i charish. the store gets moved around so much and where something used to be is no longer there. such as when pharmacy was moved. we went to where it used to be. not there so we walked all over trying to find it. we saw a employee who said i am on a break. then we found a man dumping trash, we ask him. he was more than willing to answer our question! he said let me walk you over. he walked use straight to pharmacy and told the person at the counter we needed assistance. i ask why he was dumping trash? he said thats the job they gave me. could not thank him enough. wish i had gotten his name he was to sweet and nice to be doing garbage. someone may come in one day and look like they should not be working the floor. i don't know what makes your decisions but there are those that have a hidden talent. helping people out. answering the question you need answered. they take it on even if it isn't their job.. are they friendl are they helpful. then they need to work with the customers. i don't get to go in the stores anymore because of a disability. but if i were to be able to i would search for him. to give me his undevided attention, thats what i look for. someone kind caring and helpful. i was a retail manager years ago and thats what we looked for not did you ever use a register. how are you with people? are you generally a kind person? if a customer got snippy what would you do? if the said they would back off then approach them again and apologize for upsetting them. i could go on and on but i think you understand me. watch your employees do they walk by a customer ignor them. they need to be informed that they are there to help customers, not ignor them. if not for that customer you ignored you would not have a paycheck.. always put the customer first. read more

Wow talk about doing your customers dirty. I happened to be in the clearance aisle when I came upon a oculus 2 carrying case. This bad boy was on clearance for $50.00. It had the cool yellow clearance sticker. Personally, I thought this was crazy expensive for being on clearance so I decided to scanned it on the Walmart app. This is where you should be MAD at Walmart. On their app, they have this item for $38 bucks. Now one would say of course online might be cheaper. I took it one step further. I price check this item with another major company. This company had the case for $49 bucks. So tell me, how is this clearance? This is just Walmart's way of screwing their customers over by slapping a yellow clearance tag making the customer THINK they were getting a good deal. That is just scandalous. SHAME ON YOU WALMART! read more

Walmart - Walmart online price - Grocery Near Me - Fresno, California

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Found the perfect sized ham this evening for Thanksgiving. I get to the checkout and am told that because there's no bar code she can't sell it to me. Um.,., i can look up any item in the store in my phone but the cashier can't look up an item????? Seriously? Are they not trained or just lacking common sense. Now i have to make an additional trip to another store. read more

Today I needed a few items, and although I usually shop at Target, I was close to this Walmart and I thought, why not. Well it did not disappoint, to much, lol. The layout is nice, although I wasn't able to locate DJORNO pizza, even after reading the above signs. I saw an employee come out from the back pushing a large rack, and since I didn't want to keep wandering around, I asked. He was so sweet and helpful. As tired as he looked, he took the time to show me! My only reason for 4 stars, out of all the registers, only two were opened. The rest is all self check out. The cashier was nice and polite, even after working a long line! Nice job employees! read more

The lady MARY at self checkout line is absurd... sitting there counting 15items like we dont understand. She also stated we not come back to HER walmart . Unprofessional.. People who are unhappy does not need to work at a customer service. read more

Just getting some cinnamon gum. Hoping they have it since it has become out of stock at many places. They have a huge variety! Along with the cinnamon. Yes! A nice worker was happy to tell me where the gum was located after I wasn't finding it. Got it and went to self check out with a goal to not get anything else! Lol! I still failed! They have a bunch of different fresh wraps right by self checkout so I got that too! Safe, clean and practiced. Paid and left. Good service and store! Recommended! read more

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I came by at 12:30 yesterday to order a cake for my little one's birthday. Waited for about 10 minutes and the female behind the counter said the baker who takes orders will not be in until 2pm. I came back after I picked up my daughter from school a little after 4pm and there was no one behind the counter. I had to flag a young man behind the counter down and ask him but he had no idea what I was asking and got another associate from the back who said he doesn't know anything about cake orders and the female associate gave me incorrect information and no one was there that day. It was frustrating having to drive back and forth to be told no one was there and given misinformation. I came across Leslie who assisted me in ordering which essentially was at least 4-star review since she took her time with helping me and getting the order placed which was pretty easy and if everyone was trained behind the counter anyone could do it and they'd bring in more business. I came back today to confirm and get an idea of the cake size. There was female in the back with the door propped open who turned around and saw me, locked eyes, and she turned right back around and didn't acknowledge me. The customer service is lacking. I'm sure they're understaffed but that doesn't excuse the employees for not providing customer service at all. I ended up calling the bakery phone and the female in the back came out and asked if I needed help. I just ended up cancelling my order since their customer service was terrible and who knows if I'll even get my cake in time. It was quick to cancel but difficult to order. It gave me the impression they didn't care or appreciated the cancellation since it will be less work for them. I ordered from Save Mart and it literally a few minutes to order and I was helped right away. Wal-Mart needs to either hire more staff or train all the staff they have behind the bakery AND deli to use the iPad to order. Or just have the iPad out there with instructions on how to order like a kiosk instead of having incompetent staff giving incorrect information and wasting customers time. Aside from my experience with the bakery department, Leslie was able to make it a slightly better experience since she was willing to help. read more

So I have been shopping here for good 6 months now and I have to admit they have really improved things. The shelves are stocked better, the store is organized, if there is a spill they are on it right away and the staff has been very helpful. They offer a lot of keto friendly foods so that is pretty cool of them. Bang energy drinks are priced decently here so that is one major enticement for me to want to come here every week. Older review: I have grocery shopped here the past 2 weekends in a row and I have found that this store cannot keep produce and many other items in stock. It is very frustrating that key popular items such as cilantro are out of stock week after week, forcing my hand to purchase the nearly doubled in price organic option, and even then; the organic shelves are picked over. I will be taking a break from shopping here and resume to Sprouts until this store can learn how to place proper stocking orders. Another major pet peeve was the well beyond ripe bananas selling at normal full price. Ridiculous. read more

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Walmart grocery application = Rock bottom pricing, high quality and little effort instant gratification: Wow, how easy can it get? Ordered a bunch of stuff on the grocery application for pick up. I'd gone to target, Winco and even another Walmart looking for Cream of Celery soup (fantastic in a casserole: soup, condensed milk, bell pepper, onions, potatoes cooked with shake & bake pork chops on top). Could not find anywhere or they were out. Then the lightbulbs went of and I remembered this option. First time using the grocery application. Anway, not only was it like .50 cents less a can when I got them in a package of 4, everything else was SUPER inexpensive too. I even threw in 7 gallons of distilled water since I reasoned they would be lifted into my trunk for me (feelin' lazy today). Easy. I added eggs and other stuff, set MY time for pick up. The system notified me right on the dot that my stuff was ready (when it said it would be). I'd eaten down the street killing two birds with one stone (Gallos). While heading over--driving several blocks away--I checked in and then pulled into the pick up area and popped the trunk. The app SAW me instantly and asked what color car I was in. Moments later, my order rolled up to the car and was loaded in my trunk and I was ready to peel off (taking it on 'two.') The only way this gets better is if they spoon feed me or wash my car! The transaction payment was taken care of by the app the night before and the system ALSO showed me the least busy times to pick it up. So spoiled these days. Did you know that you can get anything, onion, cilantro, fruit etc? The employees are instructed to "pick the same quality that they themselves would choose." The guys who brought the food out were super friendly, courteous and fun... What a great experience! Hard to imagine how quickly shopping has changed and with this being as easy as it was and not even having to get out of the car, walk into a store, stand in line, get panhandled numerous times, have some ANNOYING advertisement placed on my windshield, etc. I couldn't have been more pleased. And best of all, NO MORE DRIVING AROUND TO 3-4 STORES to look for something that isn't there or hard to find. That's time, gas, wear and tear, etc. Free at last! Thanks for this great service Walmart and the employees who were doing such a good job today (Van and G)! -G read more

Walmart - Scan to call? Spooky, who's REALLY under that costume? - Grocery Near Me - Fresno, California

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For the most part if ur pretty self sufficient becuz u know the layout and u don't have to ask an employee anything ur golden. But if u need help and have to ask for help...duh duh duh. This is we're it gets problematic. And if u need to talk to a manager, forget about it. Employees have no problem displaying poor attitudes, management either In my opinion. This has been my experience over the years at this Walmart. Bad service is the standard here. Remarkably clean tho! read more

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I went to grab a few things with my granddaughter and had some perv follow us through the whole store! White male 6' and some. White hair medium build. Thank You to all the employees that blocked the isles and got us to our vehicle safely! No police were present at the time but, the employees went out of their way to ensure we weren't followed. Forever Grateful!!!! read more

Worst store ever Many bad experiences here. Today I called FIVE times. Do they even have an operator here. No one answers then you get completely cut off. Tried Auto. No one answers there either. If u need to talk to anyone best to drive over in person. Just MAYBE u can get assistance HOPEFULLY!! read more

My wife placed an order for groceries which totaled $500 or more yesterday, March 13, 2024 in the afternoon. Order stated everything in order except one item. Order stated delivery time 7:53 PM on March 13, 2024. We waited till 722 and called. My wife had also chatted with somebody on her app And they said driver had other orders but order would be there. Phone call at 7:22 gentleman said he looked into it driver had other orders rest assured it will be here by 8 PM for sure. We waited till after 8 PM and proceeded to call the store itself on West Shaw . When we talk to the grocery department that puts the orders together and gives them to the drivers, the gentleman said order was never picked up at all. It is still sitting in the crates on the carts he said he would not lie to us, and proceeded to cancel the order at our request, we were frustrated we expressed frustration it was not his fault then we also explained to him the app was not working. It kept showing the driver track and never refreshed drivers location throughout the whole process. Then he said I will email the store will file a complaint investigation give the store one hour to email us that order was canceled , and also give the store one hour to contact us as needed. We said fine nobody ever contacted. I proceeded personally to get involved and contacted online customer service again asked for the higher highest manager after explaining the situation to the customer service rep she did not give us corporate address, phone number anything and said the manager would be doing it upon completion of listening to us. She did not tell us where to get the information either. so we spoke with a manager by the name of ISAM and he listened apologize repeatedly he said an investigation would be done because I explained to him the blatant line being done by employees at every level of this process. Then he never even though he reassured us he would send corporate email , a survey which we requested at every level nothing ever came last night we looked at the bank records and it still shows the money on hold by Walmart in Fresno. California the West supercenter. We received no email no further communications. I explained to customer service rep, and that I would be taking this to the highest level because ISAM informed us that he would send us a gift card. I told him very clearly I do not want nothing for free. I would like it to be remedied and fixed and I was honest to say I would fire the employee who lied every single one of them for blatant lies but that is not my position. Then ISAM took our information I verbally confirmed email he reassured us. We would receive communication with the information we seek and surveys nothing received. We woke up this morning and I proceeded to call the store. Spoke with Paula explained the whole situation with frustration and being very upset. I did explain to Paula. It was not her fault. She was not even on the clock last night. I gave her the information once again for emails for everybody above her marketing managers, regional managers, district, managers, Walmart, corporate email and phone number. She said I would have to wait because it would have to get filtered and sent up from her and it may take time. So I decided to do as I have complained to Walmart before and located corporate headquarter address, phone number emails and I am going to go as far as locating executive emails and they are going to receive the same email as I am sending now. This is absolutely disgusting when it comes to a corporation who should have, and could have worked out all these kinks and issues at this point of being in business by now. The behavior of many of your employees. Your customer service reps is garbage. Whoever oversees, these employees is either promoting it Encouraging it or has absolutely no idea what is going on which intern would show that those executives don't feel Customer Service reps behaviors is important and all of this reflects all the way back to the top which is the owners also included. With the money, Walmart makes you would think they would be better organized And capable of being ethical have some type of integrity when dealing with customers that have been with them 20+ years multiple chances and this is a disgusting display of effort. This is my email. Please feel free to communicate to me directly I will be looking forward to a response. Please do not let it be a generic response , I want a genuine result which I can follow through with. Because like I told ISAM and Paula phone calls were recorded by me and I will be taking this to the highest governmental agency that I can. If you try to go to this site. No address or emails available!!!!! NOW WALMART GROCERY/customer service is trying to refund part of the money.and we eventually find out after to speaking to manager for customer service NOREFUND WAS EVER DONE.but we cancelled order last night at like 8pm when order never arrived. read more

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The night time people suck. They are jerks. I found a cute swim top that is WHITE! Ladies you know white is a big deal. And it had a little stain on it but it was the last small I could find so I asked for a discount for the inconvenience and whoever runs the night time self check out told me that it wasn't a big deal so he couldn't discount it. And he even scratched it and told me to cut it off with scissors. Such a jerk. read more

Walmart - A stain is a stain - Grocery Near Me - Fresno, California

Waited 10 minutes for assistance in pharmacy to purchase pain topical. Even management didn't have keyes. Unacceptable! read more

Never again. 4th time I've been in here 3rd time with rude could care less customer service

I've been here a few times now and it's definitely convenient having this larger store available. The store itself seems a lot bigger than the Herndon one. I'm still getting used to where everything is at. I feel like they have a great selection of grocery items as well as baked goods. Parking is crazy, the parking lot seems to crowded most of the time. The lines are also ridiculous. There are lots of self checkouts and only two registers open at any given time. Do yourself a favor and go with the self checkout. read more

Walmart - My new work badge holder - Grocery Near Me - Fresno, California

So racist. An associate helped a customer and gave her advil from the case and she walked off. I needed the same Soni asked him fir it and he said he had to take it to the front. I then said no you just gave it to that lady. I'll never shop at this Walmart again. read more

I would give it 0 stars if I would. All the workers literally don't know shit and just stand around on their phones. Even when you ask them for help they look at you and walk away. But also I guess I kinda expected this from walmart lol go to target or somewhere else instead! read more

Welcome to the second worst walmart in Fresno. If you enjoy long lines, inaccurate and non-compassionate workers (you know, show up and do absolutely nothing workers 89% of the time. ) then this is the place for you. They also have a lovely feature where mostly everything is locked up ,for their security, you push a button and wait on average for 30 mins for someone to come and tell you that they cant unlock the item you need but give them an additional ten minutes and they will find someone who can. Grocery pickup on average could take ,on a random day, 1hr and a half so plan ahead ladies and gents. Oh and Thankyou for shopping at walmart I would add a picture but id rather dumpster dive than make a trip to this place. read more

My go to store, never had any problem w the store and employees before but yesterday my family and I experienced a rude employee. Wednesday night, May 3rd evening 7-8pm. My family and I were at the clothing section where the needles and threads are located at. My dad asked a female employee (Mexican, young, 18-23 yrs old, had glasses, a low bun, clear case w blk apple iphone, had a clip board too) a question, she looked at my dad, ignored him (no response) and went back to her phone. My dad patiently waited for her to reply back to him once she was done being on her phone, she continued a bit of her task on her clipboard got up and left. If you weren't sure how to help, it doesn't hurt to say you're not sure since you don't work in the clothing department. I've worked retail before and and it doesn't hurt to respond back. read more

The cashier coughed into her hand while scanning my items and passing them down. That's disgusting.

I posted in this Walmart many many times. I even posted about 2 months ago when they FINALLY HAD SHELVES FULL. And stocked!!!!! But went in there yesterday!!!! And empty shelves electronics. Men's clothes look ugly and they also are empty!!!! THIS FALLS SQUARELY ON THE MANAGERS SHOULDERS!!!!! Garbage store!!! Make north west Fresno look more ghetto!!!! Lines long as hell!!! 3 people at door but 3 registers open!!!! Stupid!!! read more

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Went this morning to return a pair of pants for my 84 yr old grandma and was told by this rude lady at customer service suddenly Walmart does not allow returns without a receipt. I go online and find out she lied and they do allow returns without a receipt on certain items. I did not want my money back for my grandma just store credit. Then she told me if I had the card she could return it. When I was just told a month ago you can't look up a return with a card. I will never go shopping at this location again. Get employees who know what their store policy actually is or maybe she was just miserable with her life. read more

They didn't have any bags whatsoever. I would've payed the 10 cents for a regular plastic bag but they didnt even wanna offer that and as a pregnant woman , i had to walk across the parking lot in the heat and i ended up dropping my container of ricotta and it busted open. Their excuse was that they were offering $3 tote bags and that I should've bought one. Ridiculous ass store . read more

It's Walmart! Prices are great. SOME items are never in stock. That's ok! Because it's Walmart! Can't complain. Actually i can but it's a personal problem lol. The photo center is by far the best here. Very clean. Very rude patrons but the customer service is always amazing. I love that the toy section is way back and not near the entrances. Works out perfectly for me when Peyton Pierce is in a ouhhhh let's get this, let's get that toy splurging mood. (Which is quite often) read more

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Normally, I have amazing customer service here. Staff is usually nice not a big deal but I came in the day before Christmas Eve to return some Zantac because my doctor said to get some just in case my insurance doesn't cover it so I returned it and the girl at the register at like 8:30 in the morning said, why are you returning it? I said when my insurance covers it she goes isn't it nice to be on Medi-Cal and I said it would be nice to be on Medi-Cal but I pay for my insurance, and she didn't know what to say. After that I would appreciate that the workers there don't judge because I was on my way to work. I look super nice Just because your insurance covers it doesn't mean you're on Medi-Cal I've never had state assistance so I've always had to pay for my shit so don't just assume. read more

Worse Customer service ever!! Place is filled with a who cares attitude. All I went in for was a bike tire that was the last that size that they had to get out of the back cage and I could only pay for in line 8 in front.. So I waited in a long line just to see the "sir ma'am" working the register give my tire away to someone ahead of me and when I asked him about it he said he didnt have it and suggested I go ask the lady for it that he gave it to just so I could pay for it.. meanwhile she walked right out the door with it for free... Mind you this tube cost $6 read more

I don't usually shop at this Walmart as there are two other stores closer to my home. I was looking for jeans for the hubby's birthday so I was checking out different stores for his size. Lots of larger size jeans, but a 31" waist was hard to find at Walmart. I did find one pair there, yay for me. Checkout was quick in the garden center, which still had garden stuff and plants! I did notice the new location across the street was being worked on. That will be nice for them to be in a bigger building. read more

Walmart - They still have a decent garden area - Grocery Near Me - Fresno, California

To be honest I'm irritated because I have a 5 week old puppy and I just needed the puppy pads but you guys don't let animals in ? THE PEOPLE OF WALMART = ANIMALS So I don't understand why my puppy couldn't come in. The people of Walmart are they're OWN category of animals This is why we go to TARGET. read more

Be extremely cautious using Walmart E services, purchased a retractable door was told in stock for immediate delivery and as I had a lower comparable cost said they would discount $85.00to competitive price also included free delivery. Now the facts, turns out the item is from a third party up to them to rebate if they agree also turns out the item is not in stock with no estimated delivery date. Asked to cancel immediately told they will ask shipping party to rebate was informed their rebate policy is 10 days. Our very first purchase ever from Walmart certainly the last, customer service just rude never again be warned they lie easily. read more

This X mas I bought my 11 yr son an I phone 6 S , with straight talk . I had the worst experience trying To set it up to straight talk ,plus activating it , I went to wall mart electronic Department , I received help immediately from a Young lady ,, that Went above and beyond service I ever received , From any Cell Phone I ever walked into !!! Better than Verizon or AT&T . She's a valuable asset to your company. She tried for over an hour to get my sons I phone working. She didn't give Up . Finally I said Thank you much for , trying , the next day the cell was working!!! Thanks to your Valuable Employee. Yes her . She deserves this review. Here name is Mariah, she's at the new wall mart in Fredno Ca . Thank you Mariah !!! read more

I only visit Walmart when I absolutely have today, especially this Walmart! One word to describe it~ Ghetto!! The extra savings on the products does not equal my frustration or anxiety walking into the circus. Never enough cashiers, for some odd reason every one wants to checkout in the garden area and good luck finding help. Today I went in the exchange a gift I received for my birthday and stood in line for twenty minutes? Synopses : Customer arguing with custodian because restroom was being cleaned, lady drops her soda while in line, and homeboy in back of me high as a kite!!! (bro..,it's noon, really?) As I look up, I notice the air vent that hasn't been cleaned in about two years! Did I mention "Ghetto"? Anyhow I love that Target opened up on Marketplace El Paso. I'll continue bring the "Duke" there :) read more

Walmart - Nice clean vent above Returns department! Gross!! - Grocery Near Me - Fresno, California