So I came in here today because I needed to get a light bulb changed in my truck and I had all…read moreintents and purposes I'm doing it myself and getting the project started when I got home from work. I got to store around 12:15 p.m. and was greeted as soon as I walked in the door both servicemen behind the counter or very friendly and this is the first time I've ever been to an O'Reilly store. They walked me through what type of bulb they have and gave me what I needed and I was able to make the purchase and then they helped me to install the bulbs afterwards which was a great deal of help for me including helped me to add a Greece to the bulb to keep it from corroding for later use. It was exceptional service and it was excellent quality. I have gone to the competitors for many years and I decided to give them a try I will now be going to them from now on. If you are in the need of something for your vehicle try them out I have a feeling that you'll be happy that you did. Thank you so much for listening.

I had an issue with a battery that wasn't charging. This young man, Queston was so friendly,…read moreknowledgeable and is the perfect example of what customer service should be! He checked everything before replacing the battery and quick! If you have any questions or issues with your vehicle go see him!

Friendly staff who actually acknowledge & greet you, delicious ready-to-eat hot food at bargain…read moreprices (try their cinnamon crumb muffins!!!!), slushy & coffee machines, a few grocery items (expensive, but that's to be expected for a gas station) , beautifully kept.. i love this Cumberland Farms!!!

From the owner: Cumberland Farms is the largest of EG America's convenience and retail brands with more than 575…read morestore locations across Connecticut, Florida, Massachusetts, Maine, New York, New Hampshire, Rhode Island, and Vermont.

The guys at Dream Autos are really great. The pricing for their service and parts is fair and they…read morego above and beyond to make sure that their customers are happy. I have begun taking my vehicles to these guys for many reasons, but I think the best part of the service that they provide is that if they did not take care of something that they said they would, they will make it right. They really do want a customer for life not just to get a dime out of each person that walks through the door. Everyone here is friendly and respectful and the waiting room is clean and comfortable with lamenitites. Keep up the great work guys!

I was very impressed with the integrity of this shop. They are eager to please. I have not…read moreexperienced this kind of service anywhere else! I stumbled upon this shop via google search, and being this place had an excellent review I decided to go to them. I was absolutely stunned by the first impression. The waiting area was like a cafe bar and superb professionalism. Up front prices. I can say I found my auto shop!

Pete's took my vehicle in to determine a load "clicking" noise that occurred while driving my car…read more I told them that I thought it was a faulty u joint, and I expected to need it to be replaced. When I came back in a few hours, they handed ne a stick that they said had become lodged under my car, and was causing the noise - they easily could have removed the stick, replaced a u joint and I would never know that the repair was unnecessary. They did not charge me for the stick removal....

Stopped to get some oil @ 5:40pm they close at 6:00. OPEN sign was on, doors were locked. Could see…read moreemployees inside. Wonder if management knows if their people are closing early and stealing time? Shopped there for years...not any more. They are LAZY!!!

I have to do an update and give a standing ovation to Randy! I had a unique situation with my car…read more My battery was draining and I was pretty sure it was the defunct blue tooth causing the problem. Randy removed the blue tooth and found that was not the problem and tried just about everything including research on the internet to find the problem. To make a long story short, Hyundai's seem to have this problem. Randy spent hours on my car, removed the blue tooth and I was anticipating a rather large labor bill. NOT A DIME! He said he didn't fix the problem, so he didn't feel he could charge me. I will now be doing all my business with him! They are a class act!

In Nov 2017 I got tires from tire rack online and had them delivered to Randy's. They put them on…read moremy rims. Today I had my car inspected there. I have to say they are very Friendly there. The customer service is beyond great..... I highly recommend them.

so we've had a few cold days and those few cold days have really did a number on my truck my…read morebattery is about 5 years old. The five years have done a number on my battery and now my battery is no longer working. So we ended up ordering a battery from advance Auto online and I went right over to pick it up it was very easy to order online and they had my battery that I needed for my vehicle easily accessible and it was easy to pay as well. so that part was excellent. When I got to advance Auto I was greeted by a younger gentleman and I have never had an issue before with anyone actually asking me if I need to have something installed by them normally they asked right away do you need to have this installed. I have a bad back so I don't really have a great ability to lift a lot but what ended up happening was the order was looked up very quickly very easily the battery was handed to me along with the receipt before I really knew what was going on and told to have a good day and they walked away from me. So here I am with this huge battery that must weigh 30 to 40 lb and now I have to change this battery in my truck luckily I have the tools to do it and I know how to do it but it's the lifting of the battery that I'm having trouble doing well while doing it I ended up throwing out my back . I go back in at this time to give them back to battery because I want my core chargeback and there's no real place to put the battery on the counter when you first walk in because there's just stuff all in the counters and where there's not stuff there's people so here I am waiting with my back hurt, while holding a battery the old one that is still 30 - 40 lb least that's what it feels like to me, until finally I'm asked to come to the counter where I'm greeted buy a very nice lady. She precedes to tell me as she's looking in the computer when I hand her my receipt that when you order online you need to wait an hour at this point and it only been 20 minutes so she would need to give me a gift card for the core charge I am not very happy at this point and unfortunately I let her know that I was not very happy because of everything that was going on as I explained the story that you just heard. I have never had an experience like this before at this establishment and I've been going here for years I did eventually get my core charge back in cash but it's just the fact that I had to go through all these hoops to do so. I will say this, this is not a normal experience so I am not saying that you will experience this when you walk into this facility. I am giving you my account and what I experienced this time and why I was frustrated when I went in there and why it's receiving a 3-star rating this time while I'm reading it at this time. I believe that if you visit an establishment it shouldn't only be the positive that is posted but also the management should also look at the negative that the customers feel or see and they should be able to address it but if they don't know they can never address the issue. Overall this is a pretty good facility for what you need for any type of automotive service and normally they do ask you if you want them to install it or not when you're checking out but for some reason it did not happen for me yesterday and it kind of happened so fast I really didn't have the option to even ask to have it installed so at this point it is what it is. I recommend that you go in and draw your own conclusions they've been there for many many years and they're not there for that long by doing a bad job all the time but everyone drops the ball sometimes. They will learn and get better, that is what businesses do. Oh and sorry for the long post. Thank you for listening

Tammy C was very rude and unprofessional. I came in for a battery replacement. I was within my…read morewarranty. Tammy C tested the battery and came to her conclusion that the battery wasn't a problem, the problem was alternator or starter and that I should go get it tested.(Tammy C opinion) I come back with a video and written diagnostic review from my dealership stating the battery needs to be replaced. Tammy C proceeds to tell me I could have had a friend forge the receipt and notes with the Acura letter clearly on the paper. I felt very disrespected and discriminated. The manager was no help , he clearly had an attitude while aggressively typing, looking for the correct battery after Tammy C gave me the wrong replacement. Both employees are a poor representation of that company.

Auto parts places have substantially similar pricing, given the broad market for standard…read morereplacement items, so they have to compete on customer service. With auto parts, obviously, and Joe Q. Public types like myself, the key thing here is being able to give technical advice on how to do the kinds of jobs somebody like me is trying to do. In this case, I was just swapping out a bad bulb in one of my headlights, but I had a simple question about the bulb number - my owner's manual, which was in my hand, listed two different bulb model numbers, and for the life of me I couldn't remember which it was, but I remembered getting an answer from another AutoZone store back in California (which I should have written down, mea culpa). When I first approached the register for help on this, the two employees there, who had been idly talking, parted like I was Moses waving my staff at the Red Sea, and disappeared into the behind the counter stock areas. I made my best guess from memory about the part, and when I got back to the checkout, a third employee (who was calling to the back "hey, is anybody here?") started to ring me up. I asked him can you check for me what the right bulb is for my car? He said, check your owner's manual. I said, it's in my hand, it lists these two bulb numbers. Well, then, he said, how would I know which one it is? Because, I said, I asked at another AutoZone store once and they told me. He shrugged, as if to say, "Go back there and ask them again, why don't you" and told me what my total was. I did guess correctly (I had a 50% chance of being right) and this time wrote it down, so now I don't have to go back to ANY AutoZone for "answers" to my "questions". Bonus: I got panhandled twice in the parking lot, once going in, once coming out, by two different persons unaffiliated, as far as I can tell, with the Auto Parts industry. There's another differentiator between different Auto Parts stores, for future reference.

I knew my alternator was bad. Went to the Auto Zone In Colonie 1789 Central Ave. I left the car…read morerunning. I purchased an alternator then came out and my car stopped running. Bob and his crew came out to jump the battery but to no avail. He then brought out a fresh battery and got it started. I went on my way and installed the alternator and brought back the core for a refund. Three people in the store who saw me asked how I made out. Bob took care of the core refund. I have never been in a store where ALL the employees were so friendly and helpful. Great job Bob and thanks again...

Probably the worst place to bring your car. Went in for a normal oil chance. They said my rear…read moredifferential fluid needed to be replaced and said they would give a discount. I said yeah why not. They did it the second I left I get a noise from the back of my car. I went right back and they told me if it continues at the next service then I should go see a mechanic for it so I listened to their instructions and I come back with the noise still for the next oil change. They said bring it to a mechanic. I brought it to my mechanic and my mechanic told me my entire differential is destroyed. So I called the claim center and they started a claim and the person that did the work is the one who did the investigation. That person told me that they did nothing wrong and they're going to decline my claim. Meanwhile, I now have a $5000 repair to make for work that they did wrong. I escalated the claim and nobody else got back to me. They told me that they did nothing wrong and there's nothing more that they are going to do. Now I have to pay because of their mistakes. Imagine having a slogan as a service you can trust.

Told them I had a coupon for an oil change and they told me to wait to scan it, waited a bit, they…read morestarted asking me questions and then handed me the card reader with the bill. I wasn't thinking and paid the full bill with no discount and when I brought it up they said "just save the coupon for next time". Kinda bullshit if you ask me. Talking to you stan, assistant manager. He said customer service couldn't help me. Very annoyed