Horrible people that only care about money down. Irregardless of you being qualified for $0down and…read morelow monthly payments.

What a great experience in buying a car. Very relax, no pressure, fair trade in, good prices on…read moretheir cars, and they work with you. None of that "what's it going to take to get you in this car" that you get at a dealer I can't say enough about them; stand up people. Definitely a place to check out if you are looking for a used car.

I love my car from Dean Auto Sales.This is the third car I have bought from Mike and they have all…read morebeen great. He has been honest, straight forward and a pleasure to do business with. Thanks again for another great vehicle.

I was working in the Albany area from PA and somehow on a side street hit a curb with my right…read morefront tire damaging the rim and bursting the sidewall. Not being from the area based in prior reviews I drove to the shop arriving before 9:00 AM and I believe that the gentleman already in the shop name was Fez - he was very helpful and ideally I agreed to purchase two used rims with tires doing cash and carry. After getting them back to my car unfortunately the rim star pattern was to large - I took the wheels back initially seeking a refund to locate rims at another location - working with after placing the calipers on the holes it was agreed the tires wouldn't work - I didn't need four rims but they happened to have four rims for my make and model and with trade if my remaining good rims and cash we agreed to a price and the rims are in my car. Being six hours from home finding a shop like NGR and the service approach to meet me at a comfortable place to purchase four versus two rims was very refreshing. If I lived here without question I would return to this shop and attempt to give them more business. Plus they list opening at 9AM - they're open easily 30 minutes before. Thank you!

I have been there probably five times now and every time I have gone I have left completely…read moresatisfied they are professional quick and they can always get you in same day I probably waited 20 minutes at the most very happy with this business.

Very pleased with my experience. They really worked with us on the price and were patient while we…read moreworked on bank financing. Thanks tri city!

Glad I went to Tri-City! Dave was patient and walked me around the lot and round me the perfect…read morecar! He talked to me around what car was likely to cost me more on insurance for my first car, gave me a full CarFax history report and Katie was the best at explaining financing options and warranties without making it confusing! I'm so happy with my purchase and love my new car! No hard sales tactics, honest, knowledgeable and great people!

I really don't like auto dealers. I set out to purchase a Dodge Grand Caravan from a private…read moreparty. While I was waiting for one seller who didn't turn up, I found a car at Driveline Motors on craigslist. It was $1,000 over my budget and 3 years newer than I planned to buy, a 2008. Tony Tote, jr, the 3rd generation owner answered the phone. He was straight with me about the car. He let me drive and look without overselling me. I had him look up the KBB private party sale price and he sold me the car for a bit under. But I got service I would not get in a private party sale. The car was meticulously clean although they did use air freshener in it which I hate. Once I decided, they did all of the paperwork and put my plates on the car while I went to the bank to get the money. I suppose there are some people who would pay a lot more to go to a big dealership with professional salesmen. We bought a new honda recently from a showroom that delivered free cappuccino and espresso. But I bought a great 7 year old car from folks who are well organized, clean, and clearly know that they need to deliver a good value to survive as an independent. And clearly, they do. I really like a small independent who's made their way for 3 generations by offering good service. There's no fancy coffee here, but solid people and a good deal.

From the owner: We pride ourselves In hand-picking quality used cars, and selling them as cheap as possible. With…read morean on-site repair facility that houses trained technicians, we are able to thoroughly inspect and repair anything on these vehicles in order to put out a quality product. We specialize in first time drivers and affordable used cars.

They went way above and beyond to get me in my Jeep. Great price, super friendly service and very…read moreaccommodating. I would definitely recommend getting a vehicle from them!

The worst service I have ever received. Kept car for almost 2 weeks. Not one person could fix the…read moreproblem. Put car back together with missing screws. Had to have it towed from the shop. Whatever they did left my car with check engine light on.

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

Great customer service! I recently inquired about a used…read morevehicle at Capitaland and was helped by Palmer over several days via telephone and email. He was very helpful and prompt in getting me information about a Subaru we were interested in looking at. Although we did not purchase this vehicle because we were 200 miles away from the dealership, I was quite impressed with Palmer following up and keeping me informed about the status of the vehicle. S.H.

Bought a used car and experienced very poor customer service; they kept making mistakes on the…read morepaper work. Gave them 3 stars because the car runs and the deal was reasonable.