FAIR AND HONEST!!! Jim and his crew take good care, do quality work, go above and beyond to…read moreprioritize EVERYONE who comes in with an issue. They did suspension work, brakes, and tires all with great care, service, attention to detail, and exceptional pricing. This is my go to shop!

asked them to fix a tire they fixed it but not to long after it went flat again. The tire was fixed…read more3 times they told me it's my rim I wish they told me that the first time . Charging me 20$ each time . I bought new tires and rims only to find out the rims needed to b wire brush down. Never again

Very good service, fair pricing. Always a straight answer…read more Very good owner/manager and great mechanics. They do all kinds of repairs. From tires to tune ups. It's the place I'd send family and friends.

Reliable & Great workmanship!! Making an appointment was easy with them scheduling me within a day…read moreto get my tires put on!!

Great service and knowledgeable mechanics Brought my car in for emergency repair and they went…read moreabove and beyond to be sure it was fixed and safe to drive quickly.

Stay away from this place!! I went here to get an interlock device installed and when it was done…read morethere were wires falling everywhere. Then within 4 days the interlock completely turned off because it lost power from all the wires being disconnected. I was stuck in the middle of the road and had to pay to get my car towed back to the shop. The shop blamed it on the interlock company saying the devices are old but it's so obviously the way they installed it!! I'll insert a photo of the wires and how dirty they left my brand new car. They couldn't even place a paper mat to keep my mat clean while they installed it? The owner Mark will dodge you if you have any problems. When I went to get the wires fixed, he wouldn't come talk to me for 30 minutes. He gave me his personal cell, and still doesn't answer my questions.

I made an appointment online to have a tire repaired, something that was under the Town Fair…read morewarranty that I bought along with four new tires about a year ago. The warranty is impressive until you end up waiting two hours for what was a minor repair, and you are told when you check in (with an appointment remember) that they will "squeeze you in". Their waiting area is abominable, with a huge puddle of water coming from a pipe and about 8 people closely arranged around you in age old chairs. It was cold and uncomfortable and only made the long wait more irritating. To be clear, when you make an appointment online, there's a disclaimer saying it could be up to an hour before they start work on your car. Scratching your head yet? So, after one hour, I saw my car was right where I parked it an hour previous. Spoke to a nice young man who apologized and said it was next in line 45 minutes later I saw the car had been obviously moved back to its original spot so it was finished, but no one had informed me. I was shaking my head by this point and just wanted to get out of there. A different guy who immediately had the stink eye going on shrugged and offered no apology for the wait, just showed me a tire sensor that had been replaced. When I asked him to explain, he didn't have a model handy to show me what it was, but said we needed to "cash out'. For a warranty repair? He was no fan of mine so he refused to look at me and said labor wasn't included. I never raised my voice but stated the obvious: so I paid for a warranty for my $1,200 purchase and it doesn't include labor? He played dumb so I said that was ridiculous at which point he muttered that he'd cover the labor cost, a whopping $14!! In review, a tire sensor took 2 hours to get to and apparently needed 5 minutes of labor and, after such a delay, I just needed an apology and perhaps say up front. "My bad. I'll throw in the labor cost." As I l left I just said "this place sucks". It really really does. I'd rather go to Goodyear or Firestone who take me right in and perhaps charge me $25 but I'm home within an hour and feel like it was worth my time.

EXCELLENT CUSTOMER SERVICE! Folks, it's TFT, they are gonna be busy with phones and in-shop…read morecustomers but they've never made me feel like an inconvenience. Today I had a puncture on my new tires bought in May from TFT. Coope, Byron and the tech team had me in and out in a couple hours if that. Yes, you can buy tires at Walmart or other stores, but I for one encourage you to go see the TFT team in Norwich. They will take care of you and stand behind thier products and services. WHO BEATS TFT? NOOO BODY!

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.

I was on vacation in CT, and my battery died on the day we were driving home. They took care of me…read moreright away with a new battery quickly, and below the quoted price on the phone. Great place. Thanks Ryan!

I have used Quarcia's auto for many many years. The staff is always friendly and courteous…read more John has always been very good at checking prices for parts for my vehicle, he goes above and beyond to make sure you get what you pay for. I very highly recommend Quarcia's auto. They are dependable, professional and they DO NOT try to rip you off. We need more people like John Quarcia!!!!! I only take my vehicle to him, as I can trust him 100%.....

I took my Jeep Grand Cherokee in to replace a headlight, just because I didn't have the patience to…read moredo it myself. I also wanted them to check out a rattle I had in my front end that sounded like a bent control rod and I was insistent that's what the problem was. The headlight turned out to be a bigger problem, which they quickly diagnosed and fixed. They also checked out my rattle and determined that it was a very minor problem and not my control arm and fixed it for free. They were honest and very pleasant to work with.

The are reliable and very friendly. They do really good work, a while back they fixed a vehicle to…read moreget through emissions that had wires destroyed by nesting mice.

Very helpful. I was just passing thru town when my brakes failed. Thomas was very professional, and…read morehelped solve my problem successfully. Excellent service. Bill W.

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

The service at Monro has always been great ... but apparently someone at their call center or…read moremanagement has come up with the genius idea of accepting double and triple bookings. Oil change scheduled for 10 a.m.? Better take the whole morning off because the call center probably jammed in a few other people ahead of you. "No appointment needed! And we will bump the customers who do have appointments!" Stupid business model and so bummed I have to go elsewhere but I can't give my business to a place that cares so little about my time. (And I don't get the impression that the staff on site are thrilled with this business model either)

Amazing service on a late Sunday afternoon! We were driving home to Virginia from Maine and still…read morehad hours left to go when a small screw in our front tire almost ruined our trip. We pulled up to this place we found quickly on GPS after the check tire light came back after we Initially tried filling it with air. The very kind staff fit us into their busy schedule, discovering a small screw and patching the tire good as new. We were back on 95 in less than 30 minutes! Very grateful to Monro's service team for providing such fast, friendly, and excellent service--thank you!