I usually choose to remain silent rather than to write negative reviews, but this lube joint…read moredeserves Zero-stars. With a promotional half-price coupon in hand that I received in the mail, I went here May 2025, soon after they opened. Of course they were generous with half-price coupons, because their price of $90 was twice what most quick lube businesses charge. They replaced the gasket and plug for the oil pan, as some lube businesses often do. Problem was, the gasket and plug were the wrong size. Oil leaked daily onto my garage floor. That sometimes happened soon after oil changes I guess because of overfill, but usually stops within a few days. I was patient, waited a week, still leaking. Another week, again still leaking. Thir week, still dripping. Finally, I decided to return to them, but Norwich is out of my way, so I waited another week for when I would be in the area anyway. The polite and honest staff member admitted to me that the gasket and plug were the wrong size. Repeat, he admitted to me that the fault was theirs. To replace them, the oil had to be drained and replaced. His supervisor very rudely told me I should have returned to them immediately rather than a month later, so he demanded that I pay for another oil change. Being trapped inside their garage, I was in a poor position to refuse, so we negotiated I pay just for the price only of the oil, which after tax came to $29. In other words, the coupon-discounted price of an oil change elsewhere. This unpleasant experience happened in May 2025, and here it is August 2026. I waited this long to chronicle my unfortunate experience because of a conversation I had yesterday with my usual car mechanic, who is both highly skilled and totally trustworthy. He told me that he remedied two of his other customers from the Norwich Take 5's incompetence for not having sufficiently tightened the oil filter, which caused continual oil dripping. Sound familiar?

when I got to the service Station I didn't have at All it Only Took all of 5 minutes just like they…read moreSay I had a very great experience knowing that my car was in top top Shape... the service Center Employees were on a very professional basis showed me the oil before they put it into my engine . 5 stars wouldn't go anywhere else very friend great experience..

A business your dad would recommend. The front end on my 70k mile Subaru was sending vibrations to…read morethe steering wheel over rough spots in the road. The dealer said it needs two A-frames. Took it to Quercia's and they said it needs only one. Rides fine now and I have more $$ in my pocket. Replaced my side mirror at very reasonable price and oil changes without suggestions of extra, questionable needs. These people are 100% and you get just what you paid for.

I have used Quarcia's auto for many many years. The staff is always friendly and courteous…read more John has always been very good at checking prices for parts for my vehicle, he goes above and beyond to make sure you get what you pay for. I very highly recommend Quarcia's auto. They are dependable, professional and they DO NOT try to rip you off. We need more people like John Quarcia!!!!! I only take my vehicle to him, as I can trust him 100%.....

My boyfriend and I brought his car in yesterday as he had a dangerously low tire and we wanted to…read moremake sure there wasn't a leak and it was safe to drive as we're not from the area. Ryan got us in quickly and kept the car overnight to recheck in the morning (which was totally fine as we were staying a 5 minute walk away). He checked it over again this morning and said it was good and it's safe to drive but get I checked when we get home. He didn't even charge us! Can't thank him enough for the peace of mind this has given us to safely enjoy the rest of our trip!

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.

I love Walmart Autocare Centers for oil changes. They are a good value, the staff are helpful and…read morethey have a variety of affordable options for oil changes.

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

My daughter's car exhaust was becoming louder due to a leak, so I took it to Monro. They told me to…read morechange the whole assembly of exhaust for 1100$. I did not have that money then, but after two months when I went back to change the exhaust assembly, they told me 2800 plus labor for Hundaye Sonata 2011. That was sad to see prices change so fast. Now, I will go to another Workshop for a fair price.

A tire shop that refuses to install tires , because they want you to buy the tires there he was…read morerude ,service sucks I do not recommend these place

The service at Monro has always been great ... but apparently someone at their call center or…read moremanagement has come up with the genius idea of accepting double and triple bookings. Oil change scheduled for 10 a.m.? Better take the whole morning off because the call center probably jammed in a few other people ahead of you. "No appointment needed! And we will bump the customers who do have appointments!" Stupid business model and so bummed I have to go elsewhere but I can't give my business to a place that cares so little about my time. (And I don't get the impression that the staff on site are thrilled with this business model either)

On vacation and got a flat tire. Other shops like Firestone told me to drop off the car and leave…read moreit for the day, only here for a few days with a family of five...for a tire plug. Not going to happen, Monro told me to come right over and were super nice and got it fixed ASAP. I appreciate it.

These guys are amazing and so good to me and my car. I'm so grateful for everything they do for me…read moreand I'm proud to recommend them to anyone

Garage did an engine replacement charged over 16k for work. Received 30,000 mi warranty. 6,000…read moremiles later engine broke eternally. shop replaced the broken part didn't change oil and gave back to me. Engine ticks and adding 2 QTs of oil 3 days. Notified repair shop kept giving me the run around told me wasn't allowed on property and then had Norwich police reach out to me on a Sunday night @ 8pm to inform me to not contact the buisness or go on the property. Service manager Ron J. did not follow through with his warranty obligation. Truck ticks like a model A and is going through 2-3 QTs of oil every 3 days.. terrible shop terrible business practices. Basically Robbed by Rob rude disrespectful unprofessional. Had to have the Norwich PD contact me and tell me to not contact garage of go to property.. clearly they couldn't handle the job. And definitely not a one vehicle stop.. i would not recommend this garage to anyone crooks..

Lisbon, CT I have been there three times…read more First I had to jack up my car and take off my wheels in the parking lot to be able to purchase new tires. The reason was, my car is too old, therefor they would not put on the lift. True, it is aGerman old timer but not a clunker. They offered no help or tools to make the process faster. I was the only customer at that time. Second time, with my daily driver also a German car needed a quick oil change out of convenience. 40 minutes later the young mechanic confessed he cannot find the filter house. After I got the golden pass to enter the mighty of all garages I pointed out the filter house. They were fine from there. Third , and fourth time I stopped by to talk someone about a specific tire they seems to have in their online system. I needed to confirm the brand, model and size make sure it isn't a third party scam and not getting "something similar". The store hours states 7AM-7PM but due to short staffing they closed earlier. Please communicate the hours so patrons don't waste their time. Or cross train employees from the front of the house to be able to use the computers and be able to give basic informations about your inventory. The area of the self check outs are conveniently over staffed all the time. Thank you for your time

Horrible customer service. If I could give 0 stars I would. I had an accident resulting in 2 flat…read moretires and after waiting over 2 hours for AAA to tow me to Walmart to get new tires, I arrived just before closing. The manager Keith was so very rude & unkind when he told me to come back tomorrow. He wouldn't set up a service call, take keys or do anything to help me. We ended up having the car towed to another garage where we could leave the keys and they will fix my tires properly. The customer service is horrendous and I will never use the auto center again.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.