FAIR AND HONEST!!! Jim and his crew take good care, do quality work, go above and beyond to…read moreprioritize EVERYONE who comes in with an issue. They did suspension work, brakes, and tires all with great care, service, attention to detail, and exceptional pricing. This is my go to shop!

10/10 service. We were driving through when we started losing pressure in a tire. Within 25 min…read morethey had the tire patched, and all for $20. Super friendly and thorough. Would absolutely make this place my go-to if I lived nearby.

I wouldn't let these guys tighten up my lug nuts. After the work they did on my wife's car. They…read morechanged the water pump car still overheats. They recharged their air conditioner, still don't work. They changed the timing belt now the car only runs off of cylinders, worst mechanics in the area. The owner mario is a straight up j****** , rude piece of c***

they say things needed to be my car that they didn't service but yet no one asked them to touch my…read moreair and they me for it and then lied to my husband that I needed a whole air compressor when they told me it was fine and then left a very rude comment on Google reviews. They're lying through their teeth and yet they don't make comments on that type stuff they said, but yet they sure had something to say, didn't they? . I bring my work vehicles to that place thought they would do right by me boy was I wrong? They lie. Charge and then they run their mouth about the customer. What kind of business does that? I thought you wanted customers. That's real bad business talking about customers

Great service and knowledgeable mechanics Brought my car in for emergency repair and they went…read moreabove and beyond to be sure it was fixed and safe to drive quickly.

Stay away from this place!! I went here to get an interlock device installed and when it was done…read morethere were wires falling everywhere. Then within 4 days the interlock completely turned off because it lost power from all the wires being disconnected. I was stuck in the middle of the road and had to pay to get my car towed back to the shop. The shop blamed it on the interlock company saying the devices are old but it's so obviously the way they installed it!! I'll insert a photo of the wires and how dirty they left my brand new car. They couldn't even place a paper mat to keep my mat clean while they installed it? The owner Mark will dodge you if you have any problems. When I went to get the wires fixed, he wouldn't come talk to me for 30 minutes. He gave me his personal cell, and still doesn't answer my questions.

Gabby and the team were phenomenal! I was able to get in the same day I called and the visit was…read morequick and pleasant! Thank you so much for the ease of an unplanned tire issue. You'll continue to have my business for sure!

Had a 10 am appointment for 4 new tires to be installed. After watching the crew in the garage…read moremilling about, drinking coffee, smoking vapes, etc., I finally receeded in my chair in the waiting area. I slumped into a stupor for a few hours. It was brought to my attention that my car was finished. THAT WAS AT 3 PM!!! What a wasted day. Never, ever again will I go there.

I love Walmart Autocare Centers for oil changes. They are a good value, the staff are helpful and…read morethey have a variety of affordable options for oil changes.

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

My boyfriend and I brought his car in yesterday as he had a dangerously low tire and we wanted to…read moremake sure there wasn't a leak and it was safe to drive as we're not from the area. Ryan got us in quickly and kept the car overnight to recheck in the morning (which was totally fine as we were staying a 5 minute walk away). He checked it over again this morning and said it was good and it's safe to drive but get I checked when we get home. He didn't even charge us! Can't thank him enough for the peace of mind this has given us to safely enjoy the rest of our trip!

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.

The are reliable and very friendly. They do really good work, a while back they fixed a vehicle to…read moreget through emissions that had wires destroyed by nesting mice.

Very helpful. I was just passing thru town when my brakes failed. Thomas was very professional, and…read morehelped solve my problem successfully. Excellent service. Bill W.

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

The service at Monro has always been great ... but apparently someone at their call center or…read moremanagement has come up with the genius idea of accepting double and triple bookings. Oil change scheduled for 10 a.m.? Better take the whole morning off because the call center probably jammed in a few other people ahead of you. "No appointment needed! And we will bump the customers who do have appointments!" Stupid business model and so bummed I have to go elsewhere but I can't give my business to a place that cares so little about my time. (And I don't get the impression that the staff on site are thrilled with this business model either)

On vacation and got a flat tire. Other shops like Firestone told me to drop off the car and leave…read moreit for the day, only here for a few days with a family of five...for a tire plug. Not going to happen, Monro told me to come right over and were super nice and got it fixed ASAP. I appreciate it.