I usually choose to remain silent rather than to write negative reviews, but this lube joint…read moredeserves Zero-stars. With a promotional half-price coupon in hand that I received in the mail, I went here May 2025, soon after they opened. Of course they were generous with half-price coupons, because their price of $90 was twice what most quick lube businesses charge. They replaced the gasket and plug for the oil pan, as some lube businesses often do. Problem was, the gasket and plug were the wrong size. Oil leaked daily onto my garage floor. That sometimes happened soon after oil changes I guess because of overfill, but usually stops within a few days. I was patient, waited a week, still leaking. Another week, again still leaking. Thir week, still dripping. Finally, I decided to return to them, but Norwich is out of my way, so I waited another week for when I would be in the area anyway. The polite and honest staff member admitted to me that the gasket and plug were the wrong size. Repeat, he admitted to me that the fault was theirs. To replace them, the oil had to be drained and replaced. His supervisor very rudely told me I should have returned to them immediately rather than a month later, so he demanded that I pay for another oil change. Being trapped inside their garage, I was in a poor position to refuse, so we negotiated I pay just for the price only of the oil, which after tax came to $29. In other words, the coupon-discounted price of an oil change elsewhere. This unpleasant experience happened in May 2025, and here it is August 2026. I waited this long to chronicle my unfortunate experience because of a conversation I had yesterday with my usual car mechanic, who is both highly skilled and totally trustworthy. He told me that he remedied two of his other customers from the Norwich Take 5's incompetence for not having sufficiently tightened the oil filter, which caused continual oil dripping. Sound familiar?

when I got to the service Station I didn't have at All it Only Took all of 5 minutes just like they…read moreSay I had a very great experience knowing that my car was in top top Shape... the service Center Employees were on a very professional basis showed me the oil before they put it into my engine . 5 stars wouldn't go anywhere else very friend great experience..

My boyfriend and I brought his car in yesterday as he had a dangerously low tire and we wanted to…read moremake sure there wasn't a leak and it was safe to drive as we're not from the area. Ryan got us in quickly and kept the car overnight to recheck in the morning (which was totally fine as we were staying a 5 minute walk away). He checked it over again this morning and said it was good and it's safe to drive but get I checked when we get home. He didn't even charge us! Can't thank him enough for the peace of mind this has given us to safely enjoy the rest of our trip!

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.

The are reliable and very friendly. They do really good work, a while back they fixed a vehicle to…read moreget through emissions that had wires destroyed by nesting mice.

Very helpful. I was just passing thru town when my brakes failed. Thomas was very professional, and…read morehelped solve my problem successfully. Excellent service. Bill W.

These guys are amazing and so good to me and my car. I'm so grateful for everything they do for me…read moreand I'm proud to recommend them to anyone

Garage did an engine replacement charged over 16k for work. Received 30,000 mi warranty. 6,000…read moremiles later engine broke eternally. shop replaced the broken part didn't change oil and gave back to me. Engine ticks and adding 2 QTs of oil 3 days. Notified repair shop kept giving me the run around told me wasn't allowed on property and then had Norwich police reach out to me on a Sunday night @ 8pm to inform me to not contact the buisness or go on the property. Service manager Ron J. did not follow through with his warranty obligation. Truck ticks like a model A and is going through 2-3 QTs of oil every 3 days.. terrible shop terrible business practices. Basically Robbed by Rob rude disrespectful unprofessional. Had to have the Norwich PD contact me and tell me to not contact garage of go to property.. clearly they couldn't handle the job. And definitely not a one vehicle stop.. i would not recommend this garage to anyone crooks..

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

The service at Monro has always been great ... but apparently someone at their call center or…read moremanagement has come up with the genius idea of accepting double and triple bookings. Oil change scheduled for 10 a.m.? Better take the whole morning off because the call center probably jammed in a few other people ahead of you. "No appointment needed! And we will bump the customers who do have appointments!" Stupid business model and so bummed I have to go elsewhere but I can't give my business to a place that cares so little about my time. (And I don't get the impression that the staff on site are thrilled with this business model either)

On vacation and got a flat tire. Other shops like Firestone told me to drop off the car and leave…read moreit for the day, only here for a few days with a family of five...for a tire plug. Not going to happen, Monro told me to come right over and were super nice and got it fixed ASAP. I appreciate it.

My daughter's car exhaust was becoming louder due to a leak, so I took it to Monro. They told me to…read morechange the whole assembly of exhaust for 1100$. I did not have that money then, but after two months when I went back to change the exhaust assembly, they told me 2800 plus labor for Hundaye Sonata 2011. That was sad to see prices change so fast. Now, I will go to another Workshop for a fair price.

A tire shop that refuses to install tires , because they want you to buy the tires there he was…read morerude ,service sucks I do not recommend these place

Great place for all your car needs! They have very reasonable prices, (much cheaper than some of…read morethe other places I've been to in the past) and don't try to upsell you on anything. The staff are all very nice, and the front desk lady is a real pleasure to chat with while you are waiting. Whether you are having car issues or you just need an oil change, I highly recommend this place!

This is a review of the D & D Transmission Repair in Norwich, CT. Dave Daley, the owner told me…read morewhat to expect when he was to rebuild the transmission in my 2011 Chevrolet truck. I had brought it to a dealer and got a pretty high cost for a remanufactured transmission. I decided to look around for a transmission shop and D & D had many good reviews. The price he stated to rebuild MY transmission was less than half of the dealer cost, so I agreed and left the truck with him. A couple days later, he texted me a few pictures of the disassembled transmission AND a short video of part of what he was doing. A couple days later, I stopped into the shop to thank him for the pictures and he brought me in the bay to show me the transmission and the pieces he would discard and some of the new pieces he had received so far. For about 15 minutes, he basically gave me a tutorial on how a transmission worked and what some parts did. It was over my head but I realized he really knew what he was talking about. All new parts were installed so basically, I have a new transmission. He also replaced the transmission cooling lines that were leaking. The job came with a 24 month, 12,000 miles warranty. Very pleased with the work and customer service.

I wouldn't let these guys tighten up my lug nuts. After the work they did on my wife's car. They…read morechanged the water pump car still overheats. They recharged their air conditioner, still don't work. They changed the timing belt now the car only runs off of cylinders, worst mechanics in the area. The owner mario is a straight up j****** , rude piece of c***

they say things needed to be my car that they didn't service but yet no one asked them to touch my…read moreair and they me for it and then lied to my husband that I needed a whole air compressor when they told me it was fine and then left a very rude comment on Google reviews. They're lying through their teeth and yet they don't make comments on that type stuff they said, but yet they sure had something to say, didn't they? . I bring my work vehicles to that place thought they would do right by me boy was I wrong? They lie. Charge and then they run their mouth about the customer. What kind of business does that? I thought you wanted customers. That's real bad business talking about customers