Last winter my starter went out. I initially thought it was just a dead battery, so I called…read moreGoodyear to see if someone could come jump me and I'd get a new battery. The folks at Goodyear were kind and understanding and sent a tow-truck to pick up my car. They had the starter replaced within a few hours. Then last week I had a very flat rear tire. I called Goodyear and was told to bring it in, which I did. I mentioned that I've recently had foot surgery and couldn't walk all the way home so a team-member drove me home (I live very close) and picked me up when my car was ready. Everyone at Goodyear was so helpful and nice; I'll take my car there for everything it needs. Thank you so much Goodyear! You have a customer for life!

Wow! We were passing through Gallup and our truck was hit by a small empty barrel that went under…read morethe car and damaged the wheel well area. After reading Yelp reviews on this store, we asked them to take a look at the underside and see if it was ok to drive it back to Texas. The manager was so helpful and got us right in. Thank you so much!!!!' What great customer service!!!

Mechanics play music in the back way too loud ! And they be yelling to the music , very…read moreunprofessional, doesn't look good on the Business.. some of the mechanics dont complete their jobs too , they always forget to do netting or another but they still would charge you for it .. Im Hoping their Mechanics are Certified, they dont act Certified...

I took my Chevy suburban in to repair the loss of power. After several trips and replacement of 3…read moresensors, the problem was still the same. They demanded payment for their mistakes.

My wife got an oil change yesterday. After seeing oil in my driveway, I went back there today…read more Suddenly, my oil pan has a hole and needs to be replaced. They will look you straight in the eye and defend their awful service. Never thought I'd tell somebody, you might as well go to Walmart. * Update: I took it somewhere else and they confirmed that it looked like somebody was trying to bang on the gasket and ended up jacking up the oil pan. I wish there was better recourse than just a bad yelp review...

Customer service should be a priority and the employees at this location don't live up to the Jiffy…read moreLube standard. It was a busy day so I thought I would try out this location but I probably won't come back. I do value my vehicle and I hope with fingers crossed they do a good job.

From start to finish the place was amazing great service great attitude!! I was driving cross…read morecountry and the place got me in and out quickly so I could get back on the road and get back to Florida.

Office person was absolutely great! Service is as first come first serve, not by which bay you are…read morein line. This location does not accept any Jiffy Lube coupons for NM. Çourtesy vacuum is only cursory.

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

We got a flat on the hwy came in two hours before they closed. The gentleman right off the back…read moresaid they couldn't help. Didn't see my car, nothing.. immediately directed us to other places and just kept saying he can't help. I kept saying the place he was recommended was closed we drove by coming here. He kept saying they're open he tried everything to not help us.. The gentleman Melvin doesn't like his job and takes it out on the customers.... Save your time and go somewhere else..

Can't ask for a better man to help. Coming through late when everyone was closed and he had a tire…read morethat nobody else had. Quick and easy service. Always on call so he's always willing to help. Very knowledgeable and can't beat the price. Sold me a really good used tire for $45 and mounted it for $20. He's definitely a go to guy if your in the area

A part of my SUV's undercarriage got loose and was scraping on the ground. I called A-1 from the…read moreroad and they looked at it right away and fixed the problem quickly. Very reasonable price too.

Had an oil leak for a few weeks & just to look at it other places wanted to charge $150 or more. I…read moregot my car looked at, oil leak fixed & oil change for $130. All done the same day. Super lucky to get in when I did. Guy running the counter was friendly, professional & quick. He found some other problems & I'm gunna go back to get them fixed. Also looking into getting a stereo installed by them.

Lacking business ethics. I booked an appointment for a car detailing which included picking up the…read morecar at my house. When no one arrived as scheduled, I called to inquire. The guy on the phone was aware of the appointment, hemmed and hawed, then said he would look into it and call me back in 5 minutes. This was on May 7 at 10:45 am. Still waiting for that call . . .

I would suggest finding another place if you don't have plenty of time and money. It's very…read moredifficult to find a good,honest, efficient, and kind mechanic in Gallup.

I concur with the previous reviews from a customer service standpoint as well as regarding the…read moreskills of mechanics at Krackin Automotive. I would say (without reservation) that I would trust Rudy's assessment of any of my vehicles need for service, and (significantly), trust his capacity to determine what is necessary, priority wise, in 'real time'. I was referred to Krackin Industries by two other reputable shops in Gallup when my car was stalled on Highway 40 (approximately ten miles west of Gallup). These shops had a number of customers in line for service; as I was in route to visiting my 92 year old aunt in Phoenix, having talked with Krackin, I brought my business to the shop. From my own assessment, I ascertained that the damage to the engine was going to be significant. The mechanic showed me that it was that and more. There was a hole in the engine bloc. So, the shop helped me to find the best arrangement to salvage the parts for my car. As I was pulling a Teardrop Trailer when the vehicle broke down, Rudy offered to make room for my trailer to be stored in his other building; this enabled me to complete my trip to visit my Aunt in Phoenix so that I could then pick up the Trailer upon returning to Gallop.

10/10 these guys are awesome. My belt got frayed while driving on I-40, and they took my call on…read morethe first ring, were very responsive and got right to work when I pulled up, and got my belt replaced within 30 minutes to get me back on the road. Price was less than I thought it would be, they were super nice, and got the job done well and quickly. Thank you!

I blew a turbo was towed in, diognosed same day replaced turbo next day. I love these people! Fair…read morehonest. Even let me bring in my dog in office. The customer service was fantastic.

Awesome service by technician Irwin. We were told 1-1/2 to 2 hr wait but he arrived early, just…read moreover 1 hr. After explaining the issue with motorhome not starting, he discovered a loose fuse not a bad one...probably from the rough roads. There was only a minimum charge. We highly recommend J&J Truck service. Both the dispatcher and Irwin were very pleasant and helpful.