Lacking business ethics. I booked an appointment for a car detailing which included picking up the…read morecar at my house. When no one arrived as scheduled, I called to inquire. The guy on the phone was aware of the appointment, hemmed and hawed, then said he would look into it and call me back in 5 minutes. This was on May 7 at 10:45 am. Still waiting for that call . . .

Had an oil leak for a few weeks & just to look at it other places wanted to charge $150 or more. I…read moregot my car looked at, oil leak fixed & oil change for $130. All done the same day. Super lucky to get in when I did. Guy running the counter was friendly, professional & quick. He found some other problems & I'm gunna go back to get them fixed. Also looking into getting a stereo installed by them.

Cylinders misfired on our Jeep on the way to Vegas and we struggled all over town to find a shop…read morethat would help us quickly and efficiently until we came to Firestone. Lewis made sure all of our needs were met and got everything done with our vehicle within 3 hours. It's very possible we would've missed an entire day of our festival if not for Lewis' exceptional service. Thank you so much !

I had my car towed there because of a battery issue. They did a diagnostic and stated I needed a…read morepart. First they offered to leave my car there until the park came in and then later on someone call me and said "I don't want to work on your vehicle". Worst customer service I have ever experienced!

Tried to set up an oil change through phone. My call was transferred a couple of times (after a…read morelengthy wait) and in the end my call was never transferred to the auto care center so after waiting for several minutes I got cut off.

At 7:15am, there's no indication that this place is open. The workers slowly rolled out the tire…read moreracks and cones. We were asked to take a parking spot after a young woman took our details. Fortunately, I dropped by the day before to inspect the tires. The last set of tires shipped from Walmart.com were the wrong size and manufactured 6 years ago by the DOT tags. The staff was cordial if not welcoming once they got their first cup of joe. Jeep was returned to us about 8:45am. In all it wasn't too bad. I would prefer a place with road pressure balancing. But the lady at the front didn't even know that was. With the life-time balance and rotate and the road hazard service the deal might be ok. CAUTION: Always get the road hazard and life-time rotate and balancing while you are having the tires installed. They will not add them on after you walk out the door. In all, it was an ok experience. I just wish it didn't take three orders of $550+ sets of tires to get one right from Walmart.com.

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

We got a flat on the hwy came in two hours before they closed. The gentleman right off the back…read moresaid they couldn't help. Didn't see my car, nothing.. immediately directed us to other places and just kept saying he can't help. I kept saying the place he was recommended was closed we drove by coming here. He kept saying they're open he tried everything to not help us.. The gentleman Melvin doesn't like his job and takes it out on the customers.... Save your time and go somewhere else..

From start to finish the place was amazing great service great attitude!! I was driving cross…read morecountry and the place got me in and out quickly so I could get back on the road and get back to Florida.

Office person was absolutely great! Service is as first come first serve, not by which bay you are…read morein line. This location does not accept any Jiffy Lube coupons for NM. Çourtesy vacuum is only cursory.

My wife got an oil change yesterday. After seeing oil in my driveway, I went back there today…read more Suddenly, my oil pan has a hole and needs to be replaced. They will look you straight in the eye and defend their awful service. Never thought I'd tell somebody, you might as well go to Walmart. * Update: I took it somewhere else and they confirmed that it looked like somebody was trying to bang on the gasket and ended up jacking up the oil pan. I wish there was better recourse than just a bad yelp review...

Customer service should be a priority and the employees at this location don't live up to the Jiffy…read moreLube standard. It was a busy day so I thought I would try out this location but I probably won't come back. I do value my vehicle and I hope with fingers crossed they do a good job.

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

Terrible customer service. Had to make 6 calls before I got a status on the windshield they…read moreordered. Told them to refund the payment for the windshield and that I would go somewhere else. If there was less than 1 star in the ratings, they would get it.

Do not waste your money here. They will take it and not even perform the service. I went for a tire…read morerotation and they returned the vehicle without even rotating the tires, I know this because I had a slow leak on the back right tire. When it was returned, the leak was still on the back right tire. I had been warned about this place by work colleagues but almost didn't believe it until I experienced it for myself.

10/10 these guys are awesome. My belt got frayed while driving on I-40, and they took my call on…read morethe first ring, were very responsive and got right to work when I pulled up, and got my belt replaced within 30 minutes to get me back on the road. Price was less than I thought it would be, they were super nice, and got the job done well and quickly. Thank you!

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!