Michael was really helpful and patient today. So glad I got to work with him…read more His colleagues were all smiles, in good humor. You can tell they help each other out. Some days it's very busy and it'll be Quite A While, but when they get to you, they've always been courteous and not condescending. I hv to say, I've bn coming here the past few years, and whenever a mostly non-English speaking customer has come in, Din'e is spoken.

Cliff at O'Reilly is the Bomb today.He went Above n Beyond customer service.we are happy campers..read more

Customer service is really low! I've worked in retail…read moremyself before and these employees here don't look like they want to help anyone and they drag their feet. Then when you have questions they give you a rude response. Two employees were working and only one was at the register while the other was walking around. I won't be coming back anytime soon.

Not the best place or expertise, this location is only sufficient. Man, the short guy has an…read moreattitude. He was eating, burping, yawning while trying to look up my parts. He had to ask three times for my phone number. I asked for a pair of upper control arm bushing as I'm trying to solve a "death wobble" situation on my Jeep. He ordered only one. It's as if he was t thinking and didn't care about the problem. Also, there are no Covid precautions during delta variant outbreak. Give this one a pas unless you already had trouble at other location or autozone.

At 7:15am, there's no indication that this place is open. The workers slowly rolled out the tire…read moreracks and cones. We were asked to take a parking spot after a young woman took our details. Fortunately, I dropped by the day before to inspect the tires. The last set of tires shipped from Walmart.com were the wrong size and manufactured 6 years ago by the DOT tags. The staff was cordial if not welcoming once they got their first cup of joe. Jeep was returned to us about 8:45am. In all it wasn't too bad. I would prefer a place with road pressure balancing. But the lady at the front didn't even know that was. With the life-time balance and rotate and the road hazard service the deal might be ok. CAUTION: Always get the road hazard and life-time rotate and balancing while you are having the tires installed. They will not add them on after you walk out the door. In all, it was an ok experience. I just wish it didn't take three orders of $550+ sets of tires to get one right from Walmart.com.

Tried to set up an oil change through phone. My call was transferred a couple of times (after a…read morelengthy wait) and in the end my call was never transferred to the auto care center so after waiting for several minutes I got cut off.

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

We got a flat on the hwy came in two hours before they closed. The gentleman right off the back…read moresaid they couldn't help. Didn't see my car, nothing.. immediately directed us to other places and just kept saying he can't help. I kept saying the place he was recommended was closed we drove by coming here. He kept saying they're open he tried everything to not help us.. The gentleman Melvin doesn't like his job and takes it out on the customers.... Save your time and go somewhere else..

We had electrical problems in our rv. These guys got us in at 3:30 in the afternoon and got us back…read moreon the road.

I called about our slide not retracting and he showed up in 15 minutes. Got it to pull in so we…read morecould hit the road. He was very friendly and professional. Would definitely use them again.

Terrible customer service. Had to make 6 calls before I got a status on the windshield they…read moreordered. Told them to refund the payment for the windshield and that I would go somewhere else. If there was less than 1 star in the ratings, they would get it.

Do not waste your money here. They will take it and not even perform the service. I went for a tire…read morerotation and they returned the vehicle without even rotating the tires, I know this because I had a slow leak on the back right tire. When it was returned, the leak was still on the back right tire. I had been warned about this place by work colleagues but almost didn't believe it until I experienced it for myself.

Had an issue with my coolant on a road trip and they were able to fit me in on short notice. Other…read morethan trying to mansplain car things to a woman who knows about cars the experience was good and they got me back on the road!

The customer service Amigo Chrysler is the best. While traveling in new Jeep with only 3000…read moremiles on it had what I considered a mechanical emergency. Did a cold call the Amigo asking for help, they told me to come in. They were able to determine the problem, but did not have the parts needed for the repair on hand. A tech in the service/parts department searched other dealership based on my direction of travel and found a shop that had the parts. Valerie, the parts manage gave me the name and part numbers I needed for the repair. Also, provided the address and telephone of the next dealership. I called the next dealership and all parts were waiting for me when I arrived. Lastly, one of the salesman offered us a place to sleep for the night if we were not able to get next location before dark. Two women traveling alone we could not have asked for more caring people. If you find yourself in needed based on Chrysler, Dodge, and Jeep and you are in Gallup, NM Amigo is the place to go. Big thanks!!!!! Female travelers