On a long drive from California to Texas, our battery light came on periodically and was worrying…read moreus. We thought the alternator might be going out, especially since the car has over 170k miles on it. We called ahead and they said they could squeeze us in to check it out. They got on it pretty quickly. Even though it seemed to check out ok, no wires were loose or intermittent, so we decided to change the alternator anyway. We walked down the street to get a bite to eat (even though they thought we should let them take us on their shuttle). When we got back, the car was ready! It's now driving much more smoothly and no "battery" warning light. Thanks Andrea and the service techs!

On October 5, 2024, we purchased a 2024 Chev. Traverse and we only had this vehicle for three…read moreweeks. My family and I were so excited that we got a new vehicle especially the grandkids. On October 24, 2024, something happen to the engine and it was making weird noises, the vehicle was shaking, engine was smelling like rubber, engine light and couple other lights came on too. As I was driving it back home the vehicle shuts down for ten minutes and I turn it back on and we went straight home. I told everyone in the vehicle to get off because I thought the vehicle was going to blow up. As soon as I shut off the engine the fan was still on, I believe it was trying to cool down the engine. After it cool down, I turn the vehicle back on it still was shaking, making weird noises, and smelling like rubber. The next day Friday, October 25, 2024, I called Amigo Chevrolet and I let them know what happen to the new 2024 Traverse. They gave me AAA 1-800-number, so I called AAA, and they came and towed it back to Amigo. That evening I called Amigo and ask the Sales lady (Clara) that purchase the vehicle to us. I asked what's the update with our new traverse and she informs me that they only have one Service Tech., and he won't be back until Monday. I said "ok" I'll call back next week. The following week I called Amigo Chev. and I talked to (Preston) at the Service Department he informed me that they did a diagnosis test and said there was a dead cylinder one in the engine that was not producing the PSI, and they're going to do more diagnostic tests on it. I said "ok, I'll call back next week." The following week Monday, November 6, 2024, we went to Amigo. The sales lady (Clara) informed us that she was told to stay out of it and she told us to talk to (Preston) in the Service Department. We went to (Preston) and he informed us that his department has nothing to do with it and to go back to the Finance Department. We went back to the sale lady (Clara) and she went back to the Service Department and retrieved a 1 800 number to GMC company. We called the GMC company and explained what happened to our new 2024 Chev. Traverse and all we were told is they will inform their supervisor and they'll contact us within 3 to 4 business days. A week passed and no one from GMC returned our call back. On November 15, 2024, I called Sandia Lab. Federal Credit Union (Darlene) and I explained everything to them what had happened to our new vehicle. She informed us that her supervisor will contact us with in 3 to 4 business days. Same day I called GMC company and talked to(Karen) and asked what's the update on our case. She informed me that they closed our case due to unable to contact our home number. This person Karen reopened the case and will send all the information to her supervisor, and someone will contact me or my cousin within 3 or 4 business days. Today is Saturday, November 23, 2024, and have not heard from Sandia lab. Federal Credit Union or GMC company and not even Amigo Chevrolet. I know they're all open on Saturdays. This is ridiculous and Amigo's has bad customer service. We are not giving this company business no more and I will let people know out there. We deserve a brand-new vehicle and I'm not taking that 2024 traverse back because even though they fix it something might happen to the engine again. Maybe, we should get our old 2020 traverse back from Amigo's Chevrolet. Six or Seven years ago we purchase a Nissan impala from Amigo Chev., and we only had this vehicle for only one month because the engine locked up. I'm so crazy to come back to Amigo Chevrolet. Look at where we are now. I don't know what to do Maybe I should call KOAT channel in New Mexico hopefully they can help us. This is so ridiculous; it seems to me they don't want to help us and just giving us the run around. You sold the vehicle to us and don't want to help us. C3LIA O. Gallup, NM

Had an issue with my coolant on a road trip and they were able to fit me in on short notice. Other…read morethan trying to mansplain car things to a woman who knows about cars the experience was good and they got me back on the road!

I brought my car in for an oil change, tire rotation, and to replace a couple of filters…read more.. Denise, the service person I talked with, was very pleasant, and understood all that was need to get done. I was called that evening to say that it had been completed, but I wasn't able to pick it up til Saturday. Very pleased about the service and personnel..

So called lube techs do half-ass work!! Brought our 2025 acadia in to have 1st oil change done,…read morescrews that hold plastic shield on was barely hanging on by 1 screw, rest of screws wiggled themselves loose due to lack of tightening. Shame on you Ricos!! Your lube department needs to get their shit together!!

Doug is one of the nicest, friendly and very supportive used car dealer in Gallup would recommend…read morethis place vs other used car lots.

Traveling cross country n broke down in Holbrook, 90+ miles west. Several mechanics recommended…read moreGurley and boy were the right. They really are sociable n professional, a ready to help. Service department next to none. Thank you all

I am a healthcare professional for IHS. Gallup is the closest city my family lives near, and the…read moredrive is often without cell phone service. My partners car is at Gurley motors. My car has a check engine light on. The plan was, on the Wednesday before Thanksgiving, to swap out cars so that I could have a safe car to drive to Utah to see family. My partner and I called THREE TIMES to confirm they would be open on Wednesday, specifically citing the car that would be picked up, so they knew what customer to expect. They let employees out last minute and did not call us. I was stranded in Gallup, unable to drop off my car to Gurley Ford or pick up my partners car. I was stranded in Gallup the night before Thanksgiving, unable to prepare for the holiday. I took my car to Autozone for the check engine reading and was advised to wait to drive back home because it was dangerous. In the dark in freezing weather without cell phone service, I could literally die. I spent over $200 for hotel, food, a change of clothes, toiletries, and other expenses that I needed because I was still wearing my work clothes that day. I have not been able to see my family since 2019 due to Covid, and I had to cancel my trip because I was unable to pick up a reliable car from Gurley Ford. To add insult to injury, when we spoke with the general manager, Steve, he told us we weren't telling the truth, and that he was sorry for how we *felt.* Absolutely no apology for *what they did.* I will never go here and advise, if you are in the Four Corners and looking for somewhere to take your Ford, to skip Gallup altogether and go to Cortez. I heard good things about Kidd. This place is incompetent, inconsiderate, and literally dangerous. They won't even drop off our car after learning what happened. Let alone provide us with any sort of discount. They do not care about their customers, or people's safety for that matter. Disgusted.

"Moe" was very unprofessional. His rude remarks, snotty attitude, and sassy comments made me very…read moreuncomfortable. He really had no care to help and was so quick to turn down a 1st time buyer. Talking to me rudely is one thing but cussing in front of my 8 year old daughter? Very unprofessional. I wish everyone else's experience is better. Mine was down right terrible!

From the owner: All credit approved! Quality Vehicles! Hassle free car buying!read more

This place sucks they do not honor there word the car I traded in I have had late payments they…read morehave had it for two months so far without sending the pay off I gave them more than enough to pay the car off as a down payment for our new truck

Be sure to check your vehicles before leaving the lot or at least get a trusted mechanic to look at…read moreit. Bought a truck from there thinking I was going to enjoy it but never really got to drive it around. Parts after parts were replaced, and now a bad Module that they won't cover let alone help in and way. I get it, buying a used vehicle is a factor that plays into these problems. But it shouldn't be overlooked when it comes to getting people to run their credit and getting them to be in a hole when it comes to repair bills and paying for the vehicle itself.

amazing cars at amazing prices, with the dealership being under new ownership and management, they…read morehave really turned things around since the last time I came in the summer of 2021. thank you road runner auto for the amazing deal on my 2022 Chevrolet Silverado High Country!

These people are incompetent. I'm on a road trip with my pregnant wife. I'm having some car trouble…read moreand bring it in here...big mistake. Their timelines were never correct, they didn't call to tell me it would take longer. I had to call them to find out the status. I seriously hope I can drive my truck the rest of the way home. I hope the service representatives are the only people incompetent here, and not the mechanics.

We asked for parent's SUV transmission diagnostic. We pretty much knew the the trans was toast. But…read moreJn Ja confirmed it for $60 and said they would apply that to any fix if we followed up with repairs with them. Katrina, front desk, was able to find a used transmission with less than 100k mi from Phoenix. They adjusted the hourly rate for first time customer. We also had the oil pan seal and main seal to engine replaced, Since it was easy to access with trans out. They were short on staff so it took longer than expected and we had to call in for updates when it passed their ETA. This was a major job, $3600 total. Front desk was always polite and accurate with cost estimates. Katrina and Alicia were at the front desk. I've only met Ali, the owner, once. The mechanics were helpful and explained what was going on. Everyone was professional and kind. Things went well enough that I'm having my Jeep serviced here. I was going to do the work myself but the heat, garage, tools and injured back deterred me from doing it. So let's give Jn Ja a shot. Fuel injectors, ignition coils, plugs were replaced. It needed them bad. There were so many error codes, I needed that done to get to the root of the problem. My Jeep started spitting fuel out the exhaust, major hesitation on loaded acceleration, and stalling at idle. Once the new parts were installed, there was no more gas coming out the tail pipe. But the MAP sensor was still going crazy. They looked at all the vacuum lines. Their mechanic noticed a slight movement in the engine compartment when he opened the throttle. It was a small piece of hose connected to the PCV valve. It was old and would collapse on the vacuum pressure during acceleration. 3 professional mechanics missed that at other shops. The MAP sensor was replaced 3x, wires teated. It was just an old vacuum hose and the bad fuel injectors. Availability, service, thoroughness, professionalism, politeness and reasonable costs are all on point. Just be sure to communicate what you want done, get an estimate, and sign off on work done. I'm very pleased with Jn Ja Autos so far.

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.