On October 5, 2024, we purchased a 2024 Chev. Traverse and we only had this vehicle for three…read moreweeks. My family and I were so excited that we got a new vehicle especially the grandkids. On October 24, 2024, something happen to the engine and it was making weird noises, the vehicle was shaking, engine was smelling like rubber, engine light and couple other lights came on too. As I was driving it back home the vehicle shuts down for ten minutes and I turn it back on and we went straight home. I told everyone in the vehicle to get off because I thought the vehicle was going to blow up. As soon as I shut off the engine the fan was still on, I believe it was trying to cool down the engine. After it cool down, I turn the vehicle back on it still was shaking, making weird noises, and smelling like rubber. The next day Friday, October 25, 2024, I called Amigo Chevrolet and I let them know what happen to the new 2024 Traverse. They gave me AAA 1-800-number, so I called AAA, and they came and towed it back to Amigo. That evening I called Amigo and ask the Sales lady (Clara) that purchase the vehicle to us. I asked what's the update with our new traverse and she informs me that they only have one Service Tech., and he won't be back until Monday. I said "ok" I'll call back next week. The following week I called Amigo Chev. and I talked to (Preston) at the Service Department he informed me that they did a diagnosis test and said there was a dead cylinder one in the engine that was not producing the PSI, and they're going to do more diagnostic tests on it. I said "ok, I'll call back next week." The following week Monday, November 6, 2024, we went to Amigo. The sales lady (Clara) informed us that she was told to stay out of it and she told us to talk to (Preston) in the Service Department. We went to (Preston) and he informed us that his department has nothing to do with it and to go back to the Finance Department. We went back to the sale lady (Clara) and she went back to the Service Department and retrieved a 1 800 number to GMC company. We called the GMC company and explained what happened to our new 2024 Chev. Traverse and all we were told is they will inform their supervisor and they'll contact us within 3 to 4 business days. A week passed and no one from GMC returned our call back. On November 15, 2024, I called Sandia Lab. Federal Credit Union (Darlene) and I explained everything to them what had happened to our new vehicle. She informed us that her supervisor will contact us with in 3 to 4 business days. Same day I called GMC company and talked to(Karen) and asked what's the update on our case. She informed me that they closed our case due to unable to contact our home number. This person Karen reopened the case and will send all the information to her supervisor, and someone will contact me or my cousin within 3 or 4 business days. Today is Saturday, November 23, 2024, and have not heard from Sandia lab. Federal Credit Union or GMC company and not even Amigo Chevrolet. I know they're all open on Saturdays. This is ridiculous and Amigo's has bad customer service. We are not giving this company business no more and I will let people know out there. We deserve a brand-new vehicle and I'm not taking that 2024 traverse back because even though they fix it something might happen to the engine again. Maybe, we should get our old 2020 traverse back from Amigo's Chevrolet. Six or Seven years ago we purchase a Nissan impala from Amigo Chev., and we only had this vehicle for only one month because the engine locked up. I'm so crazy to come back to Amigo Chevrolet. Look at where we are now. I don't know what to do Maybe I should call KOAT channel in New Mexico hopefully they can help us. This is so ridiculous; it seems to me they don't want to help us and just giving us the run around. You sold the vehicle to us and don't want to help us. C3LIA O. Gallup, NM

*Update* So I got a letter from my bank and they have not received the title yet. We got the car in…read moreOctober and it's now February. My bank sent them a check 5 months ago for the car, and they don't even have the title yet. This to me is a breach of contract and the finance terms should be rendered false or fraudulent which could result in legal actions. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS!

So called lube techs do half-ass work!! Brought our 2025 acadia in to have 1st oil change done,…read morescrews that hold plastic shield on was barely hanging on by 1 screw, rest of screws wiggled themselves loose due to lack of tightening. Shame on you Ricos!! Your lube department needs to get their shit together!!

I brought my car in for an oil change, tire rotation, and to replace a couple of filters…read more.. Denise, the service person I talked with, was very pleasant, and understood all that was need to get done. I was called that evening to say that it had been completed, but I wasn't able to pick it up til Saturday. Very pleased about the service and personnel..

Doug is one of the nicest, friendly and very supportive used car dealer in Gallup would recommend…read morethis place vs other used car lots.

Had an issue with my coolant on a road trip and they were able to fit me in on short notice. Other…read morethan trying to mansplain car things to a woman who knows about cars the experience was good and they got me back on the road!

The customer service Amigo Chrysler is the best. While traveling in new Jeep with only 3000…read moremiles on it had what I considered a mechanical emergency. Did a cold call the Amigo asking for help, they told me to come in. They were able to determine the problem, but did not have the parts needed for the repair on hand. A tech in the service/parts department searched other dealership based on my direction of travel and found a shop that had the parts. Valerie, the parts manage gave me the name and part numbers I needed for the repair. Also, provided the address and telephone of the next dealership. I called the next dealership and all parts were waiting for me when I arrived. Lastly, one of the salesman offered us a place to sleep for the night if we were not able to get next location before dark. Two women traveling alone we could not have asked for more caring people. If you find yourself in needed based on Chrysler, Dodge, and Jeep and you are in Gallup, NM Amigo is the place to go. Big thanks!!!!! Female travelers

Terrible customer service. Had to make 6 calls before I got a status on the windshield they…read moreordered. Told them to refund the payment for the windshield and that I would go somewhere else. If there was less than 1 star in the ratings, they would get it.

Do not waste your money here. They will take it and not even perform the service. I went for a tire…read morerotation and they returned the vehicle without even rotating the tires, I know this because I had a slow leak on the back right tire. When it was returned, the leak was still on the back right tire. I had been warned about this place by work colleagues but almost didn't believe it until I experienced it for myself.

I am a healthcare professional for IHS. Gallup is the closest city my family lives near, and the…read moredrive is often without cell phone service. My partners car is at Gurley motors. My car has a check engine light on. The plan was, on the Wednesday before Thanksgiving, to swap out cars so that I could have a safe car to drive to Utah to see family. My partner and I called THREE TIMES to confirm they would be open on Wednesday, specifically citing the car that would be picked up, so they knew what customer to expect. They let employees out last minute and did not call us. I was stranded in Gallup, unable to drop off my car to Gurley Ford or pick up my partners car. I was stranded in Gallup the night before Thanksgiving, unable to prepare for the holiday. I took my car to Autozone for the check engine reading and was advised to wait to drive back home because it was dangerous. In the dark in freezing weather without cell phone service, I could literally die. I spent over $200 for hotel, food, a change of clothes, toiletries, and other expenses that I needed because I was still wearing my work clothes that day. I have not been able to see my family since 2019 due to Covid, and I had to cancel my trip because I was unable to pick up a reliable car from Gurley Ford. To add insult to injury, when we spoke with the general manager, Steve, he told us we weren't telling the truth, and that he was sorry for how we *felt.* Absolutely no apology for *what they did.* I will never go here and advise, if you are in the Four Corners and looking for somewhere to take your Ford, to skip Gallup altogether and go to Cortez. I heard good things about Kidd. This place is incompetent, inconsiderate, and literally dangerous. They won't even drop off our car after learning what happened. Let alone provide us with any sort of discount. They do not care about their customers, or people's safety for that matter. Disgusted.

Very upset with the new Champion Ford. I got my oil change here and as soon as I left the check…read moreengine light on and when I got home I looked under the hood and found that the oil stick was out and oil leaked all over my engine. I also had my battery replaced here and one cover was not put on right and the other cover is missing. Never coming back here again!!!!

"Moe" was very unprofessional. His rude remarks, snotty attitude, and sassy comments made me very…read moreuncomfortable. He really had no care to help and was so quick to turn down a 1st time buyer. Talking to me rudely is one thing but cussing in front of my 8 year old daughter? Very unprofessional. I wish everyone else's experience is better. Mine was down right terrible!

From the owner: All credit approved! Quality Vehicles! Hassle free car buying!read more

This place sucks they do not honor there word the car I traded in I have had late payments they…read morehave had it for two months so far without sending the pay off I gave them more than enough to pay the car off as a down payment for our new truck