Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

We broke down while on vacation. They fit me in asap while the local dealership gave me a 2-3 week…read morequote. Affordable fast repairs. Would definitely use them again, but I hope I don't have to.

The staff here was great one of the best experiences I've had at a shop .... As someone who was…read moretraveling through town when I had issues they were very quick with help.... Unfortunately my car was too far gone to be saved but they could have scalped me and sent me on my way.... Instead they worked for a few hours and they only charged me for the diagnostic instead of the parts they recommended before they saw 1 of my cylinders not working and the new parts wouldn't have made a difference..... the shop was packed and the manager Dom took my car in immediately and did it himself instead of making me wait for other mechanics to finish what they were doing.... If I lived closer I would only take my cars here from now on.... I can't express how the gratitude I have for these guys helping me see my family after months apart ..... thank you

Last winter my starter went out. I initially thought it was just a dead battery, so I called…read moreGoodyear to see if someone could come jump me and I'd get a new battery. The folks at Goodyear were kind and understanding and sent a tow-truck to pick up my car. They had the starter replaced within a few hours. Then last week I had a very flat rear tire. I called Goodyear and was told to bring it in, which I did. I mentioned that I've recently had foot surgery and couldn't walk all the way home so a team-member drove me home (I live very close) and picked me up when my car was ready. Everyone at Goodyear was so helpful and nice; I'll take my car there for everything it needs. Thank you so much Goodyear! You have a customer for life!

They're amazing! Saved me when I got a flat tire on a road trip, had me in and out with new tires…read morein no time!

My sister and I were traveling from Vegas toward Tennessee. At the welcome center, we noticed a…read moreleak in the hose of our antifreeze line. Thank goodness to gentlemen were there and saw it and they put a patch on it using an industrial glue and a piece of rubber and a clamp. It was enough to get us over to Gallup where we had automotive and industrial on the line ready to help us. We made it there and they called four different places looking for a new hose and no one had it. They were saying it wouldn't get there until the next day. We had three animals with us and did not want to delay. The gentleman looked underneath the van and saw that the patch had been done very well and that nothing was leaking so we took the risk and moved on. They were very polite and were very helpful and we were very appreciative for that. So even though we didn't actually have services done there, I wanted to leave a good shout out for their customer service. The lady was super nice and supportive and we appreciated that.

My 2000 Jeep Wrangler's clutch went out while traveling through Gallup. This was late afternoon on…read morea Saturday. I knew no one. I called and spoke to Devian (owner) who was so helpful. He hooked me up with a reasonably priced tow truck. It took a minute (5 days) to get the Jeep fixed but that was because they had to order several parts. Once completed, Todd (the mechanic) throughly explained and showed me what happened with the old clutch. The quality of the work and value was top notch. The customer service though was above and beyond. I highly recommend this shop. Thanks again Devian and Todd!

I came here because of a check engine light but didn't expect to come back three separate times to…read morefix the same issue. I'm currently waiting over 4 hours for the same issue (luckily I have warranty) and I scheduled an appointment the day before! it's not worth the time and money waiting this long! Absolutely unacceptable when other people are coming in after me but leaving before my car is even in the shop!

We were traveling from Maine back to Arizona and hit a pothole on I-40, destroying our tire. We…read morefound a hotel in Gallup due to it being late at night with nothing open. We searched the area in the morning, finding A-J Tires, and saw they had good reviews so we decided to take a chance. We only needed one tire and Yolonda and Mario worked with us to pick the right one and have it installed to continue our journey. They not only gave us a great deal due to our plight, they didn't try and upsell us on a complete set since the other 3 were still in great shape. I listened to them deal with other customers and they treated everyone with the same respect and caring they treated us. Mario also let me know of a program the State of New Mexico has to reimburse for destroyed tires and damage! I am going through the process now and it looks like we'll get the tire and hotel costs reimbursed. We never would have known of the program otherwise. I cannot say enough good things about A-J Tires, I wish they were closer as they'd get all my business. They are top-notch people with very fast service. More businesses could learn from them.

I was towing my travel trailer westbound on I-40 and hit a rather large bump. The force sheared my…read moreleaf spring and I could barely reach the shoulder. I called KC Roadside Repair and they said that they could be there in 45 minutes. Clayton arrived 25 minutes later and looked at the trailer and said "No problem". 25 minutes later I was westbound and down. I hope you never have a need like this, but if you ever need help near Gallup NM give KC Roadside Repair a call. I am unable to say enough good things about them. Quality work for a fair price and a fantastic value! Thanks again Clayton!

Clayton and KC save us big times. Big only did they fix our alternator when we were stranded in…read moreGallup NM the Sunday before Christmas they also went and picked up the part for us. Had us fixed and on the road in little to no time at all. Thank you guys we appreciate you!!! Ken and Tracey Harris

I have been a Customer at the Gallup NM Pep Boys for going on 10 Yrs Now. I have Know Alec for most…read moreof that Time, and Know Everyone in the Store by Name. I have Five Vehicles to Maintain and Keep Running. 83 Ford 350, 86 Toyota, 97 Dodge Ram Van, 95 Chrys Lebaron, 09 Nissan. I always am greeting with a Friendly Smile, and Helped with Whatever my needs might be. Store Service Excellent, the Mgr Richard Friendly and Always Helpful. Service Mgr Alec, always Helpful and Solution Focused. Kudos to the Pep Boys at this Store. I recently bought my 97 Van in because the Engine was acting up cutting out and Dying, with no Engine Light triggered? Left it with them and the Tech Elroy, figured it out bc it had to do with my Alarm System and the Fuel System. This was in Oct 2019, Elroy found some loose wiring and I have had no Problems with it since. Among that I bought the Old Betsy in, the Die Hard Toyota, and they diagnosed that problem bc it would turn over but not fire? Sure enough, got it back home and it was the Timing Chain, after I tore it down. They saved me Thousands of Dollars, bc timing Chains on these Toyota's is easy to install? It's the Labor that is Costly. Fix it Myself, 250.00 my Own Labor. Woo Hoo. I have other numerous Stories, but they have been nothing but Great, in my Opinion. Thanks Alec, Elroy, Richard, Norman, Dewayne, Sonny, and all the Rest. In a Rural Community, Great Car Service is so Important for those of us Just getting By. Thank You..

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!

I had my car towed there because of a battery issue. They did a diagnostic and stated I needed a…read morepart. First they offered to leave my car there until the park came in and then later on someone call me and said "I don't want to work on your vehicle". Worst customer service I have ever experienced!

Mechanics play music in the back way too loud ! And they be yelling to the music , very…read moreunprofessional, doesn't look good on the Business.. some of the mechanics dont complete their jobs too , they always forget to do netting or another but they still would charge you for it .. Im Hoping their Mechanics are Certified, they dont act Certified...

Excellent service! Jeremy helped me on my first visit. Everyone there was attentive, courteous and…read moreprofessional. They asked if I needed anything, including a ride home while I waited. Mom's Mountaineer needed transmission service and I called all around. Well, these guys have a great reputation locally, small shop. They were honest and kept their to estimate. I'll be sending all the relatives and friends in the area to them. Get there early, 8:30am, to get the best service. Business stacks up fast for them, for good reason. Second visit, my Jeep Grand Cherokee overheated on the way out to Vegas. I had it towed to Pep Boys, as it was the weekend. Pep Boys ran an engine block test and pressure tested the cooling system. But it still overheated slowly. They wanted $600 to replace the upper radiator hose, change the thermostat and do a flush and fill of the cooling system. I waited until Monday to limp down to Leyba's to get their opinion. They confirmed what Pep Boys found. They also said there was nothing moving in or out of the radiator. The estimate was $590 for everything Pep Boys wanted to do plus a whole new radiator. So those are decent prices and they honestly assessed the situation. Eventually, I took the Jeep to a friend's place to try and fix it myself, replaced the top hose, thermostat, and filtered the coolant, all fixed. But again, the service was honest, friendly, and quick. By the way, the location on the Yelp map is incorrect the first time. Re-verify their location by calling them before try to find them. Hopefully, Yelp will make the appropriate changes. Update: I submitted the updated location and displayed hours from the storefront.

Great service - even better price! Considering that competitors require appointments and expect…read moreyou to wait on "their time", this shop provided priority service, advised regarding additional preventative maintenance and got me out the door based on "my time" and the schedule that I needed to keep. Mapping is in need of re-calibration. This shop is just east of Ford Drive.