Recently purchased a Rav4 from Walker Toyota after a bad experience at a different dealership in town. I gave the salesman Greg Credeur an idea of what I wanted and my price range. Within the same day he called me and said, "come look at this vehicle." I immediately went over and he put me in my vehicle in no time. He kept it in my price range and made sure that I had the absolute best warranties available. I am totally happy and would recommend you call him if you're looking for a new or used ride. read more

very shady parts center, basically over pricing on basic parts (like spark plugs...by 10.00 each...) and exaggerating repair costs and even ignoring warranty coverage on some covered components.. I own '92 Previa, 09 FJ, '13 prius and two '11 prius and I just understand their lack of loyalty... I have to shop at Toyota dealers online and have it shipped to me by mail, and still costs me less than driving into town to the local dealership 8 miles away ... simple greed and monopolist attitude... not to mention their slogan that "they will " when others wont.. I drove to Gonzales Texas to get a savings off MSRP...unbelievable! read more

12 MAY 2023-Got this coupon in the mail about 2 weeks ago saying you could buy 3 tires and get one for $1. Brought it in today because I was getting an oil change...service guy said it was no longer valid because it expired (look at the photo). Bottom line: this guy quoted me $1667 for 4 tires (Goodyear Wrangler DuraTrac Tire 275/55R20 113T B500 BSL) that everyone else is selling for about $300 each. If you buy anything from Walker Toyota in Alexandria, Louisiana you're a fool looking to part with your money...look elsewhere even if you have a coupon they won't honor... read more

Walker Toyota - Coupon for buy 3 tires get 1 for $1 - Car Dealers Near Me - Alexandria, Louisiana

If I could leave less than one star I would. The sales people and finance manager were great. As far as the general manager, he was horrible. I recently purchased a 2018 Buick Encore from Walker Toyota, they had just gotten the car in as a trade in. It was still dirty. Went home that evening to think about it and came back the next day to purchase. Once I signed the papers I guess my Pre-Owned purchase wasn't good enough to them. When I received my car it was still dirty and was told I could bring it back to get cleaned which was fine with me . My problem is that the car was so dirty that me nor either of the sales people noticed that a piece of the bumper was not connected correctly. Noticed it the next day and texted the sales person. Was told they couldn't do anything for me since it was a used car. Now I would totally understand if I had only spent 5k or less on this vehicle but I spent over 18k and was told basically "oh well its as is". You'll have to just buy a new bumper, we can't do anything about it. So much for service after the sale. The crazy thing is I actually sent them a coworker and they made a sale on a brand new vehicle within 2 days of my purchase. But never again and never will i do business with Walker. They're no more than the clichéd "used car" sales men if they can't have some type of customer service 24 hours after a sale! read more

Walker Toyota - Car Dealers Near Me - Alexandria, Louisiana

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This dealership has been spamming me with their promotional emails and service confirmations since 2017. For three years, I've reached out and asked them to unsubscribe me, because clearly Mr. William Duffy provided an incorrect email for his service needs. Not only am I not a dude, but I do not live anywhere near their dealership and I do not own a Toyota. They have not ever replied, and I still continue to receive the emails. Mr. Duffy has his next service appointment scheduled for June 2020. I hope his Tundra gets the best of care, but they are clearly otherwise morons. Maybe giving them a shoutout here will put a fire under their hoods? Maybe? read more

I thought I was going to be there for several hours. The waiting area was clean, with coffee on offer and plenty of snack/drink machines. I didn't get very far into my book before they called my name because they were finished. read more

I wanted to update my last review for Walker Toyota, and actually for their used car division. After writing my initial review of what was a not so great experience. Brandon, who is the used car sales manager, reached out to me to get to the bottom of the problem with my purchase. We talked on a Friday, I took my car in on a Tuesday evening and the problem was solved by Wednesday afternoon. When I went to pick up my car, he even told me that he ordered paint to fix a piece on my bumper where the paint got messed up. I really appreciate the time he took to help me get everything straightened out with my car. He was very personably and took the time to find out what brought me in to purchase my car. Even the time he's taking to find about any extras that I may have received with the purchase of my car. What I appreciate the most is that he made sure to let me know that it didn't matter how much I spent on my car with Walker Automotive, he wanted to make sure I was treated great and had the "Walker Experience". So, without any hesitation, I would give them a 5 star rating. Brandon, thanks for everything!! You truly went above and beyond to make sure my experience was great. I would highly recommend checking out Walker Automotive before you go anywhere else. read more

Two different times I paid for oil change and oil was not changed. Dirty rags were left under hood, and grease inside vehicle . After my last oil change, went on vacation in mountains and oil was low 2 quarts. Thankfully my husband knew what was wrong and got oil before engine locked up. Called walker and they wouldn't even return my call. Do not use these people. I am not the only one this has happened to. read more

Today was my second poor experience at this dealer, but the first since it has become a Walker dealer. In town for the holiday needing a Lexus oil change, which was probably ok, but the service writer staff is ridiculous. They are unfriendly, unthankful, and even seem to bicker amongst themselves. I scheduled an 1115 oil change, and asked to add on an alignment when I arrived. While the alignment was going to he later in the afternoon due to busy scheduling, I arrived at 3pm to be told my alignment would be 40 more minutes. Fine. A few minutes later they pulled my car into the bay. 20 minutes later it was pulled out. And never returned. Upon finding my car parked in the back lot, I asked again for my car only to be told the alignment was still waiting to be done. I informed them I would be taking my car now. And he said ok, left, brought my car back, and very silently finished my order and took me to the cashier. Its pathetic that almost every brand in town is represented solely by Walker now and there is no other dealer option short of driving to Monroe, Shreveport, or Lafayette. Next time I'll opt for the better service at Jiffy Lube. read more

Every time i've brought my vehicle to this dealership it has been returned to me damaged in some way. This third time has been the last straw. First time they did a recall repair on my window and damaged my door, second time they destroyed my sound system, this last time they broke my glove box. Too expensive to have my car treated like crap. They never claim responsibility for damage they do to the vehicle. Look elsewhere when it's time for service or repairs. read more

I recently purchased a new 2019 Toyota RAV4, XLE Premium, from Walker Toyota in Alexandria, Louisiana. Let me first start off by saying I only do reviews for exceptionally good service or remarkably poor service. In this case, it was amazingly good service. My quest for a new car began with me researching what type of vehicle would be best for me and my family. I went back and forth between the Honda CRV and the Toyota RAV4 and the deal was sealed when I came to the Toyota dealership to get a firsthand look at the various options. The staff at Walker Toyota was extremely kind and did not make me feel like I had entered a pool of piranhas. A friend of mine from another Walker dealership asked that I reach out to Mr. Gage Nugent, Walker Toyota Salesperson, regarding a test drive. I came to the dealership with my "weekend yard work" clothes but you would have never guessed it by the way Gage treated me and my family. Gage gave me a very honest assessment of the vehicles I looked at while taking into consideration my need for space, fuel efficiency, and reliability. After the test drive, I went home and began researching everything about the RAV4 online pertaining to reliability and prices and was astonished to see everything Gage told me was spot on--everything. I spent the next week price checking. I used my USAA car finder benefit that provides a reasonable discount and promises the best price. Additionally, I used automotive applications like Car Trader to see what the lowest price looked like around the country (Note: I have flown as far as Wisconsin to purchase a car and drive it back home to get the best deal; my last car I purchased in Nashville, Tennessee). Once I knew the price range and determined what I wanted to pay I made my call to Gage (...let the games begin, right?). I was confident Gage would not be on the dollar amount I needed him to be on the price of the Toyota RAV4 I wanted and test drove in Walker lot. I told Gage, "I know what I want and I know what I want to spend. Now tell me what the price of this vehicle." To my utter amazement, Gage, without any hesitation, gave me a breakdown of how much he could sell the vehicle to me for, which was below my planned counter! I was totally taken aback but I told him that's the number I wanted to be at with purchasing and asked if we could discuss financing. Unfortunately, with the economy doing so good, interest rates have begun to rise and my monthly note was a bit higher than I was comfortable with paying. Gage instantly remarked that he could lower this by adding a Toyota incentive for recent college graduates (within 2 years of graduating, in case you're interested). He also added a rebate and offered to take additional money off the already low price of the vehicle. It was the first time I didn't need to haggle and everyone walked away with a smile on their face. Gage even helped purchase weather proof floor-mats for my new car out of his own commission. Gage made this one of the easiest, most painless, and enjoyable experiences for purchasing a new vehicle. There were no last-minute surprises, and he went above and beyond to ensure the vehicle was detailed and ready to go before I left the dealership. I am grateful to Gage and the Walker Toyota staff for the "no-pressure" approach. read more

Called about getting cruise control added onto my Tacoma, I've spoken to other dealerships but this one was closer so i tried to use them, they told me it wasn't available, i know that i was so i asked why the Toyota dealership in Shreveport could get it and they couldn't and the one in Natchez, Ms also could and they said that they would check and give me a call, after not hearing from them in about 2 days i called back and they said it was aftermarket only, and i told them that it was fine if that's what they had to do and asked them about the price of it and when it could be done, they said they would call me that afternoon and let me know the price and let me know about the time and date that I could bring it in, 3 days later after I didn't hear from them then I called again and they said they would contact me later that day and let me know, I still haven't heard from them; I also had a leaf spring recall done, I live an hour away from the dealership, 2 months after the recall was done, I noticed the truck was leaning in the rear end on the drivers side, I called the dealership and told them I was concerned that maybe one of the Leaf springs was defective because it was leaning,they said bring it on in and we will find the problem and See what it is, if its not the leaf spring then well let you know what it is as well, I drove an hour there and they told me they would check the leaf spring only not see what else could be making it lean if it wasnt the leaf spring unless I paid a $99 diagnostic fee, and I said that I was never told that on the phone and I just drove an hour here, they guy on the phone told me they would check it out for me since they did the recall and I never had any issues with it before the recall to see if it was something they did,and they still wanted me to pay $99 for the diagnostic fee, I honestly don't see myself doing business at this dealership ever again and me and my family own 3 Toyota, and this dealership has made me not want to ever own another Toyota again just dealing with the service dept. read more

Great selection, knowledgable sales associates, and a beautiful showroom! The service department is top notch when dealing with vehicles. I've been pleased with my experiences at Walker. read more

I use Walker Toyota service department for all of my service needs. I am always extremely satisfied. It is always a delight to have David Robinson assist me. He is professional, kind, knowledgeable, and genuinely helpful. I will continue using your service department because of employees like David Robinson. read more

This is the fourth Toyota that I have purchased from All Star. David Cook has been the salesperson for all of them. Mr. Cook has always been very helpful and polite. The service department has also been helpful and very knowledgeable. You are treated with respect whenever you go to All Star Toyato. Thank all of you for the wonderful service. read more

I needed to get my air filter changed quickly so I called All Star Toyota. They got me in quickly and the cost was minimal as compared to getting it replaced at another location. I have also had my oil changed and other services performed and was always helped with polite, helpful people who really seemed to care I was a person and not just a "means to an end" so to speak. I will continue using All Star because I like being treated like I matter. read more

as soon as i drove up to the service department, an employee came out to my car to greet me and verify the reason i was there. they immediately took my car and told me approximately how long i could expect to wait. my car was ready on time and my oil had been changed and my tires rotated. there was a nice, cool place to wait. very well pleased! read more