Everyone is friendly and efficient, I go there for my oil changes. I always walk around and look at…read morethe automobiles they have on the lot while I wait. I've never had to wait longer than a hour.

Do not shop Vaugh Used Cars in Alexandria. Bought a used car, very seamless process, however the…read moreday I go to drive it off the lot the ac is not blowing cold. I tell the salesman and he says leave it with him. I leave it and the next day I get a text saying the ac is fixed. I drive it for about a month and the ac goes out again. I bring it in and after waiting an entire week to hear anything turns out I need a condenser coil. 2100 to fix it. I tell them, there was an issue before I left with it and I was told it was fixed, obviously not. Someone just put a charge on it and let me leave with it knowing something was wrong. On top of it, it was not even put into the system that anything was done at all. I have texts as proof yet they still refuse to service it for me. So everyone be aware of the shady place that is Vaugh "Value" Alexandria

I brought my car in for a simple, routine oil change and, as part of an inspection to determine if…read moreany other services were required, I was informed that 3 out of my 4 tires needed replacement. The price I was quoted was over $700, which is very high, so I elected to take the car to other mechanics for a second opinion. I was told by two different professionals that the tires are not in need of replacement, therefore I am deeply disappointed in the Ford dealership for attempting to scam and bleed money from an innocent patron.

This is the fourth Toyota that I have purchased from All Star. David Cook has been the salesperson…read morefor all of them. Mr. Cook has always been very helpful and polite. The service department has also been helpful and very knowledgeable. You are treated with respect whenever you go to All Star Toyato. Thank all of you for the wonderful service.

I needed to get my air filter changed quickly so I called All Star Toyota. They got me in quickly…read moreand the cost was minimal as compared to getting it replaced at another location. I have also had my oil changed and other services performed and was always helped with polite, helpful people who really seemed to care I was a person and not just a "means to an end" so to speak. I will continue using All Star because I like being treated like I matter.

Sales Manager Cortez Lilly is Amazing he is Friendly, Warm, Infectious Smile, goes above and beyond…read morefor customers before the sale and after the sale. Our Salesman Austin Cooper is very friendly, knowledgeable he will look to help you get in a vehicle within your budget. I have followed them from Walker KIA to Walker BMW. Trust them implicitly won't buy a vehicle without their assistance! N so if you're in the market for a vehicle you need to see them!!' When I win the lottery I will buy a Beemer from them!! Seriously though go see them!!

first, i love my c43 amg , no doubt, and while i didnt purchase from them i chose them for service…read morebecause i heard they were honest. the car was under warranty at the time i would here a drip when i would turn the car off they said it was nothing. but when i kept hearing it i chose to get a second opinion but no warranty at this point and there was a problem. $5000 LATER i found myself extremely upset no loyalty to their brand. so be careful when taking your benz to them!!!!

Great service friendly employees accommodating waiting area quality certified serviceread more

My car has been here for two weeks with no update ir anything . Hasn't been touched or looked at…read morejust pulled into the parking lot behind the service department. My service is suppose to be to get an ignition switch and a new key made due to the key being broken inside the ignition. Everytime I call I get a voicemail no matter wjat time of day it is ... Lyft is expensive and so is giving gas $$ to different ppl. I just want my car service so I can actually drive it . Instead I have to go up there just to get the run around some more .

I have never had a salesman be more willing to make sure I was completely happy with my experience…read morethan Andrew Montreuil. I recommend anyone to go directly to him! Alfonso (Fonz) was very elaborate with all of the paperwork, but also got it done in a very timely manner!

Andrew Montreuil and Shay in the Internet Department took great care of me. I got a good deal on…read moremy trade and a great price for my new 2015 F-150. I drove 4 hours and they made sure that I did not drive that distance for nothing. If you are looking for a new Ford give them a chance. They were both ensuring I had everything I needed without being pushy.

My husband and I were not really wanting to buy here local due to bad past experiences, but we do…read morenot regret going to Southern Chevrolet. We had a great experience. Amber was wonderful to work with and really made the whole process easy and enjoyable. I would def recommend giving her a call for any of your vehicle needs and let her help get you in your next vehicle.

Southern Chevrolet has permanently lost a loyal, long-standing customer -- and I am committed to…read moreensuring that every prospective customer understands precisely why. I am the owner of a 2021 Cadillac XT5, purchased brand new from another dealership. I made a deliberate, voluntary decision to bring my vehicle to Southern Chevrolet for every service appointment following that purchase. I was under no obligation to do so. That loyalty was a choice -- one that Southern Chevrolet has demonstrated it neither recognizes nor deserves. Over a week in advance, I contacted Southern Chevrolet directly by telephone -- not through an online portal, not through a third party -- and scheduled a service appointment for 8:00 AM. Due to the geographical distance between my residence in DeRidder and Southern Chevrolet in Alexandria, I arranged and paid for my vehicle to be towed to the location the evening prior, ensuring its arrival well before the scheduled appointment time. I then placed a follow-up call first thing that morning to confirm receipt of my vehicle and to verify that the appointment was properly noted. I was thorough. I was communicative. I was prepared. I want to be clear about something else: my Cadillac XT5 is my only vehicle. I was at home in DeRidder while my car sat at Southern Chevrolet in Alexandria. My husband, who was at work, had our only other vehicle. When my vehicle was ready, he would need to leave work, drive to DeRidder to pick me up, and then the two of us would make the ninety-minute drive to Alexandria together to retrieve my car. That is a significant undertaking that requires adequate advance notice. That is the only reason I called at nearly 2:00 PM. Not as an imposition. Not out of impatience. Out of necessity. What I was told during that call was nothing short of astounding. The service representative informed me that my vehicle had not yet been seen. Not delayed. Not in progress. Not seen. Six hours after an 8:00 AM appointment -- a vehicle that had been on Southern Chevrolet's lot since the previous evening -- and it had not been touched. It was also during this call that the representative informed me, for the very first time, that my 8:00 AM appointment was never actually an appointment. It was simply a place in line. Upon receiving no satisfactory resolution from the service representatives, I did precisely what any reasonable customer would do -- I requested to speak with the manager of the service department. That individual is Mike. Rather than offering a resolution or an apology, Mike chose to back up his representative's position -- reiterating that the 8:00 AM time is simply a place in line and that my vehicle could be serviced within twenty minutes or retained for two weeks. He then informed me that I was welcome to take my business elsewhere. The manager. Not a front-line representative. The individual in the position of authority, whose professional responsibility it is to advocate for customers and resolve legitimate concerns -- and he used his authority not to correct the situation, but to defend it. I followed every appropriate channel. I exercised patience. I escalated through the correct hierarchy. And the highest point of that chain responded with dismissal. I did not purchase my vehicle at Southern Chevrolet. I chose to service it there. There is a meaningful distinction between the two -- because choosing Southern Chevrolet required no incentive, no obligation, and no contractual commitment. It was trust, extended freely. And it was met with contempt. Consider this my formal response to Mike's suggestion. I will, without hesitation, be taking my business elsewhere -- and I will ensure that this experience is thoroughly and widely documented. We also asked to speak to the dealership manager Eric Irons and he wasn't much help. He stated the same policies that the rest of his team explained. My appointment wasn't an appointment, it's a time to get in line. But all the reminders I received made me feel like I had an appointment and not a "que spot in line". Please steer clear of this service department.

This is my "go-to shop" for tire-related and inspection sticker services. I also get oil changes…read moreperiodically because of the speedy, competent results. I am such a repeat customer, because even if its just to have my tire pressure checked, there is always quick service with a smile. It might seem trite to say, but I've been a customer for so many years, I am treated like family, (in a good way!)

Very helpful and fast service, fair price, especially in comparison to the majority of shops…read morecurrently

Service and misleading website. Instead of checking your car they tell you what you don't needread more

Beware of ordering parts from this business. They pawned off a damaged and reworked part and was…read morecharged as a new part price. Very shady.