Great service friendly employees accommodating waiting area quality certified service

Make sure when a appointment is scheduled you can work on the vehicle. A person with only one vehicle should not have to leave their vehicle 5 days to be looked at. No customer would want to be without their vehicle especially when there was an appointment to get this taken care. This place is horrible. I would never go back there again. read more

Deal with John Slayter he is the person that I trust and enjoy dealing with! THE person that gets it done and I would recommend to any of my friends or family read more

This place is so slow, I asked for an oil changed came out to be 700. Didn't come and check on us once. They added more things to it than I planned on coming in for. I waited for 6 hours. read more

The team at Walker provided great customer service. I was promptly greeted and the salesman was able to answer all questions I had. Thank you! read more

They treated me like family here!! Great all around service! Quick and easy sales process!

Amazing customer service, all of the sales people were super nice to me, especially my salesman. Buying process was very easy and everyone was very helpful during the process. Would definitely be coming back! read more

I recently inherited a vehicle that had been serviced at Walker GMC it's entire life, bought new there as well. I thought this would be great since it was a dealer car, boy was I wrong. You could tell where the "techs" had been all over the car. They obviously replaced the ignition switch at one point. The column housing had no screws in it and they epoxyed a clip they broke inside of it, getting epoxy all over the steering column. The bottom of the truck had a panel to protect the oil pan, that was removed and discarded. What gives you guys the right to throw factory parts away on a customers car!? A screw for the airbox is missing, I assume because it was a hard to get to screw so they didn't replace it. The battery case clips were broken due to them twisting one of the battery cables the wrong way. I understand Alexandria is a smaller town, but this is an embarrassment, the service manager should be ashamed. Hopefully they are better within the last few years, all I know is I wouldn't bring anything to them for service. read more

Don't come here if you don't have to the service is horrible waited once again five hours for an oil change.

Service Department is not good and they overcharge people. I had the extended warranty and they gave them a price and said they would pay even the extended warranty separate from Walker said they are expensive. They lied and said my wires were cut to my airbag I had to show them it wasn't. My father in law was looking at a pickup truck there he said he will go out of town now and get one. He said this is the reason he's doesn't buy locally. I'm having the extended warranty call the main Mitsubishi corporation and tell them how they acted to them. read more

Made an appointment with the service department to have a rattle noise, coming from the rear of my 2017 truck with less than 22K miles, diagnosed. Appointment was at 7:30 AM and I arrived before they opened. Told the service advisor I would be waiting for my vehicle and I would also like my tires rotated. Around 10:15 AM my truck had still not been looked at or had any work done on it. Was told by Nora Taylor (Service Advisor) that they were trying to catch up from Friday and they had also had a couple of technicians quit. Nora later told my truck would be next after the technician finished what he was working on. At 11:30 Nora told me the problem was in my leaf springs. Nora said she had filed a claim with my extended warranty to have both leaf springs, u bolts, and shackles replaced ($1336) and she would know if it was approved within the hour. I should have been informed about the diagnosis before a claim was filed through my extended warranty. About 1:00 PM Nora told me the claim had been denied because of my low mileage and if i wanted to have it fixed it would be an out of pocket expense. I declined service and left paying $135.88 for the diagnostic fee, $19.95 for the tire rotation, and $7.79 for "unknown" shop supplies. I contacted my extended warranty company to see why the claim was denied. Representative told me it was declined for two reasons: the low mileage and because of a Technical Service Bulletin that GMC had sent out regarding the issue I was having. Representative stated he was the one that spoke with Nora and he told her the exact reasons that he told me. That's bad business to not inform the customer of the entire reason the claim was denied. If I would have known about the bulletin I would have paid the labor to have it done if it was not covered under the high diagnostic fee they charged me for. I found the Technical Service Bulletin (09-03-09-001G) GMC issued June 2019 for my year truck and exact noise I am hearing. Turns out the first thing they are supposed to do is re-torque the joints of the leaf spring assembly. Bulletin even shows the labor time of 0.8 hours. I am very dissatisfied with Walker for numerous reasons. First, what is the purpose of having an appointment if you are going to waste 6 hours of a customers day while knowing they are waiting in the lobby for the vehicle. Second I have a strong suspicion that they were just trying to pocket extra cash from my extended warranty instead of trying the correction that GMC issued for the problem I am having. Third I am disappointed that Walker GMC failed to tell me about the bulletin and I had to find out about it through the warranty company. And lastly my overall experience with the staff in the service department was horrible. I have called to speak with the service manager regarding this complaint, left a message, and have not received a call back from him (Buster). I have bought my first and last vehicle from Walker in Alexandria. I understand they will not go out of business because of me but word of mouth of bad business practices goes a long way. YOU SHOULD DEFINITELY RECONSIDER IF YOU ARE THINKING ABOUT BUYING A VEHICLE OR HAVING ANY SERVICE WORK DONE AT WALKER GMC. read more

Worst service department experience ever!!! The staff is very nonchalant about their less than apt customer service. I arrived on time for my 10:00AM service appointment. After 5 hours of patiently waiting, I inquired about the status of my vehicle only to be told that no work had begun on my vehicle. No one took ownership for basically forgetting about me as a customer. When I spoke with the manager he was very condescending and offered no real apology or attempt to rectify the situation. After 6 1/2 I finally received my car. My ticket stated that I refused service on my vehicle because I finally stated that I could no longer wait for my vehicle to be serviced. Walker GMC placed numerous other customers before me and acted as if it was no big deal that I was in their place of business for 6 1/2 hours and received no service. read more

This service department has friendly staff and clean facilities. The service advisors do a great job explaining the repairs and maintenance, and the technicians do great repair work. You pay a little bit more for the repairs, but it is a dealership, so it comes with a good parts and labor warranty on the repairs. The value definitely outweighs the cost! 10/10-- Would definitely recommend! read more

I have a lifetime warranty +wrap contract with CNA national and where I am only supposed to be out of pocket for my deductible and have a peace of mind in the event that something major happens with my truck. I Took my truck in and they discovered the oil pump was going bad or so they say. so I started the process of making an insurance claim. GM has a contract with CNA to where they have to do work for a discounted rate for contract holders and the dealership kept trying to uncharge me saying that it was the warranty company that didn't want to budge. they were trying to uncharge me in parts and labor in the hopes I didn't understand how this worked. Now not only am I out of money several hundred dollars for a rental I have to find a new dealership to do the work as it is supposed to be done. I am done with Walker Buick GMC they are distasteful and dishonest to their customers. I will never recommend or do any business with them in the future. read more

Super impressed with the service we received before and during the purchase of our F-150! Larry Ficklin was our sales consultant and he went above and beyond to help us find what we needed within our budget. I want to add that the help was via text since the dealership is 2 hours away from our home. Both Larry and Tyler (from finance) stayed late to help us complete the deal and at no point were we rushed while looking at the truck or rushed with paperwork. They threw in a set of new tires and a tank of gas to top off an already outstanding vehicle price! Wonderful experience and I think it's safe to say that Walker has gained customers for life! THANK YOU! read more

Horrible sales group!!! Went in to see look at a couple of different Sierra trucks when the salesman was dead set on not going any lower on any price.Which is sometimes understandable salesmen are like that, they are just trying to do their job to sell vehicles but what really got me was my girl friend was showing me a truck in Lafayette on her phone that was the exact same model and everything down to the bells and whistles that was almost 6K difference and when we asked what the difference he just started getting upset and just answered some accessories???Like what.. no answer. He looked at us and said that was unrealistic price, even though he saw with his own eyes the price offered in Lafayette. Then he proceeded getting more and more upset and snatched the price sheet out of my girlfriends hand!!! So ended up leaving this dealership. This is not how you do business. We understand that salesmen have to make a living but these salesmen are extremely rude and dont understand a customer thats about to spend 40-50K on a truck is just trying to get a decent deal and should not be treated so poorly. read more