I had a nice shopping experience and the customer service was cool. I would not recommend people to have their passport photos taken here though (or at any Walgreens). My family and I had our passport photos taken at Walgreens and all of them were rejected. They were the correct size, but the actual photo itself did not meet the guidelines and we had to pay and retake them at the post office. Now, Walgreens does have a policy that you can get a refund or have the pictures retaken if they're not accepted, but that's too risky when it comes to a passport. Outside of that, my experience shopping here and at the pharmacy was pleasant. read more

This is literally the worst pharmacy I have ever used. I try really hard to understand that people are under staffed and busy but I'm done at this point. They never have my medication ready, I need to call them every month for my scripts because one of them is not covered by insurance and they kick it out EVERY. SINGLE. MONTH. I've currently been on hold for 20 min to speak to someone as my husband waits in the parking lot after being told once again that this script is not ready despite speaking with someone four days ago who said it would be ready in 90 minutes. I have never had such a poor experience. I feel I've done my due diligence. Run. Run as fast as you can and if your meds are life sustaining you will likely die waiting for them. If I could give them negative stats I would. read more

This is the worst Walgreens location in existence. If you are truly sick and need medications please call another location. It's taken more than 24 hours to get my prescription, if you call you get placed on hold and don't get anywhere with them. They are all incompetent. Do not recommend. read more

A quick stop to shop their racks of gift cards as I needed a gift for my niece who got a promotion at work. I had already bought the greeting card at a Dollar Tree because why spend $3+ on something I can get for $0.50? The young lady who rang up the sale was pleasant and let me know how to get to the post office. [Review 11745 overall, 1527 of 2019.] read more

Walgreens - Walgreens in Zebulon NC - Cosmetics & Beauty Supply Near Me - Zebulon, North Carolina

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The store is good the pharmacy sucks you will never receive what you need they will always recommend another Walgreens and I'm glad they did the 45 minute drive there is well worth the drive tonight have to deal with them read more

Bruh I mean the pharmacy people are nice but like I was on hold for 15 minutes just to get hung up on suuuuuper annoying

I had a really crappy experience here. I punched in my number so that my rewards account pulled up. The cashier says I must not be the person named because she assumed I was a male and not a female. It was really embarrassing being misgendered like that. It was also just lazy as it is obvious Im a woman or the named customer read more

I dont have a star to give, The manager CeeCee, at least that's what she said her name was, however; from the time i walked in until the time i walked out she was extremely RUDE, customer service was horrible and my order wasn't ready after they sent a message saying it would be ready by 4:50 and I'm here at 6:23. I'll be calling corporate bc no one with this kind of attitude should be a manager, and I won't be returning!!!!! read more

I called well in advance to fill my prescription at the pharmacy. I arrived promptly at 7:00 AM which is their posted opening time. The pharm tech was just dragging in and turning the lights on at 7:01 AM, I was told to wait a minute. After several minutes I was asked to identify myself, and then I was told nothing was ready. "How is this possible?" I began to wonder. I was then questioned at least three times as of it were somehow my fault they didn't have my medicine ready. My recommendation to Walgreens is that you just brick up the pharmacy, fire your entire staff, and operate a vending machine for peanuts and cola because that's all you'll find here in any kind of working order. Every single employee here is grossly incompetent, slow, and lacks every skill necessary to perform their basic job functions. read more

By far the worse pharmacy I have ever had the misfortune to deal with. The right hand has absolutely no idea what the left hand is doing. They jerk you around on pick up times. I actually was jerked around for a week trying to obtain a prescription for my husband's prostate cancer treatment. I will be bringing my pharmacy needs elsewhere. read more

i always have had a great experience here. my two sisters and i go all the time and we are always recognized by the nicest lady with black hair. even calls us the 3 Musketeers overall amazing service for us three read more

I would love to patronize this store because I live in this town and I want them to stay BUT please give your customers good not ARROGANT service . Is that ok Melissa ? read more

Pharmacy is always at least a 20 minute wait. They only have one person working the inside counter and the drive through window. Honestly, I can't be mad at the employees there though, they are always friendly that's why I'm giving 3 stars instead of one. However, the only thing that I can say that needs to change is their sense of urgency to get all customers taken care of. They NEED to hire more employees or at least schedule one person for the pharmacy window and one for the inside desk. I just switched from the Walgreens in wake forest to this location because I moved and the one in wake forest is always efficient and the wait is never long. I would switch pharmacy's but this is the closest pharmacy to my location. read more

If I could give negative stars, I would. Just as I suspected, TRASH. I have constant problems with this location. One of my prescriptions they are ALWAYS out of stock. The final straw this time is two of my prescriptions were pending for a long time. I called and asked why, the pharmacist said "you don't have insurance." The hell I do! I got on the phone with my insurance company who verified I did indeed have insurance, and one was pending a review by my doctor, and the other just needed someone to go over a potential issue that might come up with my other medication. How does it go from that to "you don't have insurance"? Get it together read more

SLOW. No reason I should have to spend 50 minutes in line to get my prescription with 5 cars in front of me, then when I got to the window they told me it would be another 30 minutes. This makes no sense at all and Walgreens needs to hire a more staff members and teach the current ones some manners and customer service. Rude. read more

This is the worst Walgreens in all of North Carolina. The wait for prescriptions is at least 2 hours. Do not go by the times that they give you. It will not be ready on time. Do better, Walgreens. read more

Longest wait times of any pharmacy I have ever been to. It doesn't matter the time of day, if you are coming here to pick up a prescription. Bring snacks, a magazine or be ready to binge watch Netflix because your going to be here awhile. read more

The quality of the customer service at this pharmacy is so poor. First of all, you should never use the drive through unless you have at least an hour to wait. The line inside is ridiculous. They need to hire more staff and/or tell the people who work there to be patient and kind when folks are waiting for this long. As much as they are making for our high cost medicines, they should treat us like valuable customers! They need to hire more cashiers... ridiculous!!! read more

I need a way to leave less than one star, honestly. Where do I begin. As a general note: the wait times in this place are insane considering the amount of people they have meandering around like they have nothing else to do. They also are notorious for just not answering their phones...again, all the people wandering around you would think someone would, but they can't be asked. For a specific example, here is my experience the last 2 days. I called in my medication on 11/4 using the automated system, since I had no confidence anyone would actually pick up the phone. I had them refill 4 prescriptions, several of which I was completely out of (yes, I know, my fault for letting it get to that point). The automated message informed me that my prescriptions would be ready to be picked up at 8:00 AM the next day. I had to work, so I went to get it at 5:00 PM. When I got there, nothing had been filled. It seems that when you do things through the automated line, it just doesn't always seem to work..well, if it doesn't work, fix it or get rid of it..simple enough solution right? Maybe not for this pharmacy..Anyway, I was told it would be ready by the following day and to come around lunch time. Of note: the lady that worked this evening on 11/5 was at least very nice. I figured I would give them until the ladder end of lunch time, so I drove up to the drive thru window, only one in line (shocking, I know). The time was 1:25. I was aware that this pharmacy has a break between 1:30 and 2:00 that they go on break, but considering I just needed medication to be picked up, I figured I could easily have that done in 5 minutes. Well, I could have, if they had made any attempt to assist me. I watched as people wandered around through the window from 1:25 to 1:30...looked like they even looked in my direction a couple times but just decided to not engage. Then, almost like they had an alarm go off, 1:30 ticked and a lady with blue streaks in her hair picks up the intercom and states "we close at 1:30 for lunch." I stated, "I know, I've been here since 1:25 and you saw me sitting here" to which she replied "ummm...I'm sorry" and just put the receiver down and walked away with no other words. Needless to say, I was angry..so I parked my truck and went into the store to talk to a manager. I informed her of my situation and even halfway through the story, she closed her eyes and shook her head..judging by other reviews on this place I'm guessing this isn't the first time she's heard it. She informed me she didn't have keys to the pharmacy and at 2:00 she would be waiting for me at the pharmacy to give me the medication herself. Fine..it's only a half hour out of my day..irritating but what can we do. 2:00 rolls around, I see her walk out of the pharmacy and back to whatever she was doing before, so I waited in line and spoke to a woman with red hair. I was clearly a bit irritated, so she decided to make me feel better by arguing with me on behalf of her coworker that they closed at 1:30...to which I replied "I know..that's why I was here at 1:25." She finished the transaction in a very rude tone (with one of the medications still not even being ready yet) and I went on my way. I called the shift manager again, informed her that they would not be seeing me again after informing her of the new issues, and then informed her that I would be calling the store manager on Monday myself because I don't know that I fully believe that she will. If you are reading this lengthy review, then thank you for taking the time to do so. I encourage you to go anywhere else for your medicinal needs. Personally, I will be trying the Zebulon Drug store, which has a whopping 4.5 star review compared to Walgreens lovely 2 star review (or less, depending on where you look.) I have not been there to make a judgement call, but they answered their phone when I called them, and that's already a leap above Walgreens' pharmacy. Avoid this place unless you want to add more blood pressure/anxiety medicine to your list. read more

The worst pharmacy I've ever been to. Understaffed, rude, no one ever answers the phones. I have to mentally prepare myself every time i need to fill a prescription. read more

This pharmacy has gone WAY downhill in the last few years. There is always a long wait whether using the drive-thru or going inside. There are usually many employees "working" there. I have seen some of them just talking or gofing around instead of doing their duties. I have been trying to get a refill for my mom for nearly a week now. It was actually sent in on 2/11 electronically & the dr. ofc has confirmation that it was received by Walgreens, by WG says they never r'cd it. After days of rigarmarole I called the dr. ofc back Thurs 2/27 & they called the scrip in. Walgreens still claims they never got that call. My mom NEEDS her scrip but now must wait until Monday before possibly getting it. I'm gonna try like heck to get her to change pharmacies. Avoid this pharmacy if at all possible! read more

This pharmacy operates like a zoo., no direction, wait time is ridiculous. This is the second time in the store trying to get vaccinated when an Hispanic gentleman come in and the girl from the back come out with his information fill out the necessary paperwork for him and give him his shot while I have been waiting for over 50 minutes. In there on 5/18 for first vaccine long, wait, same unorganized mess going on the pharmacy area. Asked the pharmacist why was I still waiting told me the best lie he could come up with others had an appt. well, when I was there on 5/18 I had an appt and it still over an hour waiting that long one line down the store. What is really going on this place someone needs to oversee this mess. It's a shame I live so close to this location and don't dare go into this location. read more

No record of my appt to get my Covid booster. Long wait before getting to the window, longer wait at the window while they ran around behind the counter. Asked me for my name and date of birth at least 3 times. The person that was "helping" me disappeared several times, finally came back with a form that I needed to fill out. "When you're done with it, take it over there to that window and have a seat and wait." I work in healthcare and have a lot of patience, but this was a frustrating. I left without getting my vaccine and will go somewhere they are more organized. I didn't see ANYONE actually get a shot. Maybe I was expecting too much from them, but I thought that the Covid vaccine process would be streamlined by now. I'm going to think twice about using them for any pharmaceutical needs I may have...... I didn't see much going on in that department either. read more

Driveing through and looking through window, staff rarely seen wearing masks appropriately. Waits both inside and outside are 3x what they should be. I had to switch from Zebulon Drug because they no longer took my insurance. Really miss the great service at Zebulon Drug. read more

This is the 3rd time I tried to use the Walgreens in Zebulon. The first time I was trying to refill blood pressure medication they were out. The second time I needed cholesterol refill, they were out. I called today to check on flu shot, guess what they were out of on of the 3 kinds that's needed. Walgreens bought Kerr Drugs and CVS Pharmacy in Zebulon, if you can't keep up a whole town, why buy the other stores out. GET SOME STOCK! Never had this problem at any other Walgreens read more

I would give zero stars if possible. Pharmacy always has 20 people working in it and one or two helping customers. Medications are never ready and then the staff gets rude about it. I actually stopped using them except of a family member having urgent surgery and I needed a close pharmacy. Now as my family member is in pain, I am going on hour 4 before I can get the meds. Oh and did I say the staff is rude?? Yea read more

I have been a Walgreens customer for years and have been very well served by many locations but this location has let me down numerous times from long wait times to not following they with what they assure me they will do. read more

Where do I begin .I was told my daughters prescription would be ready in a hour.so I go down to the store in a lil over a hr .the guy at window told me that it would be another hr .I go back after a hr and the guy at the window gives me her prescription. 48.50 .I get home and look and it's not even the whole prescription. Just needs to go in her medicine pen .he never told me it was a half fill .I drive back to the window where he tells me that the medicine and pen are on hold .ended up speaking with pharmacist and returning the needles .needless to say I was then told I would have to go to walmart or Sam's club so my insurance would cover prescription. I called them today and was on hold for 46 min .before someone picked the phone up and hung right back up .called back again and a woman answered it .I told her about being on hold and someone just hanging up on me .she replied with " I fo apologize about that " .and secondly the pharmacist from walmart actually has to call to get your prescriptions transferred over .well maybe if you all would answer the phone she would be able to ..I'm so aggravated .and pissed .i will not be using walgreens for any of my prescription refills .you guys need to hire alot more people to work or start loosing alot of your customers .its ridiculous. read more

We use Walgreens in Zebulon, after 22 years living here, they have become our favorite pharmacy. The pharmacy staff are very helpful and are always looking to help customers save money where possible. read more

Shopped there last night on my way home from work. Easily found the items that I went in for however the customer service at check-out was reminiscent of a big-box "Wal-" store. In other words, she rang up my merchandise and put it in a bag, never speaking to me at all, not even to tell me my total. Convenient, yes but that is all. read more