This is my go to Walgrens store. Mostly for the pharmacy. I've always received good service.

Told me my script was ready. When I go to pick it up they tell me although the medication is ready they can't release the meds because they needed a bit more info from my doc.. ok. Then why would u tell me this before I drive down there!? Then they tell me if I can get the doc to fax them the info now, the earliest it could be ready at this point would be the following day. I have to leave the country this afternoon... pretty ridiculous. The most frustrating part about all of it, this is not the first time this exact same thing has happened to me. They have had my script for four days now. Why wouldn't you notify me and tell me that more information was needed? read more

Totally incompetent pharmacy people. I made an online appt for a covid vaccine; they couldn't find my paperwork even though I had a confirmation number. I filled everything out online ahead of time. They waited on other people and left me standing there. What a waste of time. read more

Lincoln is a very good kid! Excellent customer service! Good array of products on the shelf and amazing options for the Valentine's Day him/her gifts! I shopped for big boss, wifey and her boss her mom, my Mom read more

Walgreens - Store front with energy efficient flood lights - Drugstores Near Me - West Lake Hills, Texas

You can not get ahold of anyone on the phone about anything. Does anyone even work here? I keep getting hung up on. This is not how you run a business. Would not go here for anything. read more

Gee, place was so quiet you heard hear a pin drop. Didn't know if I should tip toed through the store then without warning, boom long lines in the front thought I be there all day Walgreens is really a store to grab quick items you need and really focus on grabbing milk bread and out the door the pharmacy is really the area that makes the most effort on providing for there customers friendly and quick response but dont recommend drive up window they do take forever. .I don't particularly care to shop at a place where customer service is at a dead zone but will keep getting simple items needed. Located in Westlake off Bee Caves Road and West bank drive parking full had to park close to the bank next door. So another store to do a drive by if you understand grab and go. Lol, yes they carry many things for the ladies and gents. read more

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always super unhelpful and rude staff. I was waiting at the photo department and only guy working was checking someone out, he saw me waiting so I thought after he finished with the customer he was helping me would help me. wrong. we made eye contact many times before he walked away. I waited about 3-4 min before I finally went to go get him and ask for help picking up my pictures. read more

It's a drug store on Bee Caves Road. Walgreens doesn't always have the best price, but sometimes they have a smoking deal. I got two boxes of generic Mucinex for $10 (buy one, get one free). I don't troll the Walgreens for these deals, but when I find them, I'm glad I went. We get photos done there too, and it's crazy cheap and fast. Don't get your ink cartridges refilled here. read more

Walgreens - Drugstores Near Me - West Lake Hills, Texas

This 5-star review is for GRADY. She is hardworking, smart, personable and very good at her job. Way to go, Grady!

I visit a lot of Walgreens in my travels around the area. This location always stands out. It is meat clean. The staff is good at greeting you upon arrival and the fella at the checkout, Alvin, is literally one of the kindest people I have ever met. The world needs more Alvin's. I have also had experience with the pharmacy. Though I don't have much experience to compare, they appear very pleasant and snappy. read more

Preface this by saying I am a local physician. I went to get my booster shot there--appointment made beforehand. Unfortunately I had to drive my son's vehicle. He had mine, no masks in my son's vehicle. I was told I needed a mask to get the vaccine--they told me they "had no spare masks" but I was welcome to buy some. This is bullshit on so many levels I don't know where to begin. Walgreen's can't give masks for this cause? They don't have any? For crying out loud. My bad for not knowing my son didn't have masks in his car--but Jesus to force someone to buy masks to get the damn booster? CDC guidelines be damned. We fill all of our prescriptions there. Will be pulling our business to somewhere else. read more

Horrible customer service. They will not honor your vaccine appt if they decide to change the pharmacy hours on a whim. Nevermind the appt was made 2 wks ago and Walgreens just sent a reminder. If the pharmacy staff want to leave early to go drinking on a Friday., your appt means nothing. Try Tarrytown pharmacy, CVS, just about any where else that might value a customer. read more

Don't even bother calling the pharmacy. I spent 30 minutes on hold with someone picking up the phone and putting me back on hold before I gave up. So then I drove there to ask my question in person. I arrived @ 1:30 to find a sign that they close @ 1:30 for lunch. This Walgreens is very poorly run and always has long lines in drive through and in person. Switching pharmacies!! read more

Worst pharmacist I have ever met. Talking crap about me while I was standing right there. Do yourself a favor and never go here. read more

Don't tell customers that their prescription will be ready at. On when it's not ready till the filling day at 6. The employees are rude and have ridiculous attitudes. read more

Terribly run pharmacy department. The last two days they haven't staffed the inside pharmacy. Have been in the drive thru line to pick up a critical prescription for 26 minutes and there are still 6 cars ahead of me. read more

I would like to take a moment to applaud Walgreen's efforts to hire the mentally challenged at the cashier position. Thank you Walgreens. Oh I also like the fact that both the entrance and exit doors open when you walk by on the sidewalk, stay green, Walgreens. read more

Just for anyone expecting to get a covid test here. I arrived to Walgreens at 4 and promptly got in line for my 4:30 appointment. Confirmation email states to come at least 15 minutes before, I came 30 minutes before just to be safe. Upon arrival there was over 9 cars in line. I attempted to call the pharmacy to let them know that I was in line and didn't want to miss my testing appointment. You are informed to not go inside for covid testing so I wanted to respect that. After 1 1/2 hours of waiting we finally get to the window, just to be told that they stop covid testing at 5. Which is nowhere mentioned in their website or in any confirmation emails sent to me. I explained that we've been waiting over an hour and the girls response was, "well just reschedule online." This is 2 days before thanksgiving, there are NO other appointments anywhere for a rapid. The girl in the window as well as the pharmacist didn't seem to care and reiterated that I'd be required to reschedule and they can't do anything because they stop at 5. So, if you schedule an afternoon covid test, make sure you get there before 3:30PM to ensure that you can actually get your testing done. read more

I used to walk here all the time when I was a kid with my friends and buy the most random crap. I wonder how much money I've spent on candy/ toys I don't need in this store. ANYway, now I use Walgreens for their photos! I love the low prices and easy online website they have for ordering them. They have a lot of fun options (posters, mugs, calendars,prints, ...etc.) BUT, their prices are jacked up sometimes. A 4x6 print is generally around $.19, but at one point I remembering ordering 15 of them and they wanted to charge me $20! I cancelled the order, and went back the next week and their prices were back to normal. This happened again to me a week ago. I wanted to order a photo card (kinda like those Xmas cards families send out), but they said it was $16 each! I ordered 3 last Xmas for under $3!!! Idk what's wrong with their prices! The guy at the counter was new when I asked, so he didn't know. The pharmacy is fine, but I prefer CVS or Randalls for various reasons (they don't let me fill a 3 month prescription, which puts me back $40 due to my insurance, when CVS will allow it) and other issues such as returns and stuff like that. It's a regular pharmacy/store, but others are better. It's got a nice location though, and the people working there are generally friendly. read more

Walgreens - I love you - Drugstores Near Me - West Lake Hills, Texas

Nice Walgreens in Westlake Hills just about like any other Walgreens with a decent selection of products, photo dept and of course, a pharmacy. Decent prices (if you get it on sale), friendly employees...a kind of hidden location behind/next to Popeyes & Ricks Cleaners. read more

The Walgreens on Bee Cave Road is a really large, clean store and it's never very crowded and the parking is plentiful. So I recommend it for that. Also it has a drive thru pharmacy (although it does get backed up at peak times). So the pharmacy is more 3 stars and the store is 4 stars. The cashiers are always friendly and willing to help. We used to coupon a while back (quit that due to time restraints) and this was a good location to hit because they were always well stocked and generally helpful at the register. Decent wine selection. Good seasonal aisle, good greeting card selection, plenty of makeup and beauty goods. A drug store that I don't hate going to. read more

Walgreens - a car parked in front of the store - Drugstores Near Me - West Lake Hills, Texas

Generally, this location is fine. Sometimes the pharmacy is EXTREMELY slow, but the pharmacist and techs are generally good. However, one of the cashiers, Kathy, is a problem. She's nice enough, but she seems to always be complaining about her job. Today, the customer in front of me left his checkout-generated coupon, and Kathy said to me "Wow, he was so rude! Ugh, I'm so sick of the abuse here!" This has become par for the course every time I shop here. It's very unprofessional to complain about your job in front of customers. I also work retail, and I often complain about it, but not in front of customers! Does she think that I want to listen to her complain? 'Cause I don't. read more

This place has a great location but staffing in pharmacy has been a problem for a longtime. Prescription ready pick ups can take 20+ minutes. Would be ideal for them to have two lines. 1) Drop off/prescription NOT ready line and a 2) prescription ready line that is fast and easy. The insurance piece for drop off can take an extended period of time backing up customers. Pharmacist are always friendly but operating a good queue for faster service is a weak spot. read more

I enjoy going into this pharmacy more than any other i can think of right now. Nice selection of beauty products, even some high end products. The employees have always been helpful and knowledgeable. DOWNSIDE: They could stay open later at least one or 2 , too start..then their pharmacy... well, i think that individual's who are sick with a cold, SHOULD NOT BE WALKING THROUGH THE ENTIRE ESTABLISHMENT SPREADING THEIR BACTERIA AROUND, not to mentione people who are sick don't feel like going to the very back. just my opinion. The one in New Braunfels is designed the same way so... it is always clean, orderly , fronted products, a NICE LIT front. Great Walgreens read more

The worst! They can't handle their volumes and are regularly 30min to 2hrs later than "their" estimate for timing which routinely ruins any plans you make. Really terrible. read more

I always receive great service from this Walgreens (Bee Caves Rd) for general and pharmacy needs. And during this current Covid period, two staff members have gone above and beyond to assist in important ways. The pharmacy team is always professional and Cara - one of the pharmacists - exemplifies the best! She is always professional and she cares, going out of her way to make sure customers' needs are properly and promptly met. Also I've received extra assistance from Kendra at this store. During this Covid period I called to see if I could purchase a small - but important - item without entering the store. Kendra took my call today, located and rang up my purchase, and had it ready and waiting for me at the drive-thru window shortly after. The drive-thru is a huge help at this store. While always a convenience, it has been a great help in these rare times when some people like myself are reluctant to shop inside of any store. When times are difficult, the character of a business and its employees become clear. Walgreens should be proud of their team - they care about their customers and it shows. - L. Robinson read more

If you're going to have a drive-thru, have a drive-thru! Pharmacy is so slow. I sat in my vehicle watching as pharmacist helped three people inside in a row, before helping me. Hire more people! read more

Short hair brunette in the pharmacy is beyond aggressive and rude. It's honestly embarrassing. People hope to go to the pharmacy for genuine help with IMPORTANT concerns/pick ups and it's just sad seeing customers getting treated that way. Do better ladies. read more

Decent place if you NEED something, almost missed it due to the super small letters and small sign. Inside looks kind of grungy but it had what I needed. read more

Manager's should care about their customers and being a decent human being. Even though checking if an elderly person buying hundreds of dollars worth of gifts cards is "none of their business" it's called being a decent human being to check whether or not they are being scammed. Please educate your grandparents about scammers. read more

I just called to get the status of a prescription I had called in three days ago. Turns out they never bothered to fax it over to my doctor. Good thing it's after hours on Friday and I'm just now finding this out. You may think this is an isolated incident, but it's not. Crap like this happens constantly at this location. You'll wait on hold for 30 minutes to talk to a real person only to be told (nicely, mind you) that they can't solve your problem, nobody can solve your problem, and they have no idea why there's a problem or who created the problem but maybe it'll sort itself out someday in the distant future. If you've got to use this pharmacy, go ahead and ask your doctor to preemptively call in some blood pressure medication. You're gonna need it. It may not get filled, but you're gonna need it. read more

Sat on hold for the pharmacy dept for 20 minutes. Called back and spoke to the manager in the store side and let them know the situation. He said they could transfer me back so I could wait another 20 minutes. Customer service is not their strong suit. read more

If you enjoy waiting...and waiting.....and waiting, use this Walgreens pharmacy. You won't be disappointed! I dropped a prescription off 2 days ago and it's not ready today when I was told I could pick it up. It's frustrating that the quality of service is so poor. Please hire additional help if customers are waiting 10-15 min in the drive-thru before initially being spoken to. I cannot blame anyone but myself because I continue to fill my prescriptions here. New pharmacy is on the tasks list today. Beyond Frustrated. read more

It's been a long time since this Walgreens has had a good manager. The manager they have now is AWESOME! He has great people skills, and the employees are happy. I get great customer service. I get great vibes in the store. I don't have to deal with sour toxic people like some of the employees who work at the S.Lamar location. The customers are happy and seem less toxic ( Victoria) The majority of the customers are great people!! A bad manager brings down the store in a lot of ways. 1 morale, 2 productivity, 3 health issues due to dealing with a toxic manager, 4 sales. The Westlake Walgreens is now a happy place to shop, because it's a good manager who sets the tone of the store. It brings in customers. When Mr. Roman, Mr Prime, and Mr Ahr was running the store it was a great store to shop. The employees were happy, the morale was up, and employees were ready to help the customers. They had great Beauty Advisors! They were very informative about the products. You can't get that kind of service anymore thanks to the Walgreens Co., The Walgreens Co.did away with Beauty Advisors a few years back. Other than that, the Walgreens in Westlake is my store of choice. read more

When picking up our photo order, the staff indicated our order had never been received, although we received emails the order was received and was ready. The staff appears to have deleted or threw away the order and demonstrated clear inattentiveness to our simple print order. read more

Want to give a shot out to Alvin who was working behind the front register today! You are the man! I haven't had such great customer service in a long time. I will go back to this location because of you. Thanks for all of your polite, genuine, and warm service, Alvin! read more

Went to get a vaccine that has multiple installments. Pharmacist checked my insurance told me it was covered and would be $0 plain and simple. Several weeks later I receive a bill from Walgreens for $600. Go back and then I get this long detailed explanation how $0 was just a preliminary estimate and they had to check with insurance etc etc your standard BS. Dishonest service will not return. read more

I just went to this location for a Flu shot and had the most horrible service ever. First of all, pharmacists do not know how to give flu shots. I was treated by the main pharmacist and she stuck me in the wrong part of the arm. This resulted in hitting a blood vessel and I was bleeding all over with a huge goose egg from the horrible injection. I then began to feel faint and told the pharmacist this and she said to just sit there and see how I felt in a few minutes, then she took off as fast as she could. I then felt nauseous and asked for help so that I could have a garbage can and the other 2 pharmacy techs ignored me. I started dripping sweat and getting upset (again starting to black out) and no one helped me at all. This was a HORRIBLE experience and I am going to tell everyone I know to not go to Walgreen's (this location in particular) for a flu shot. Please make an appointment with your dr. so that a nurse or dr. will properly give you your shot! read more

I agree with just about everything everyone has said that has given this place poor ratings. We used to frequent the Walgreens on Brodie and William Cannon and now that we live here, this one totally blows. They never answer the phone. The lines are unbearable at the pharmacy. Etc. The thing that put me over the edge happened yesterday. I dropped a prescription off at 9:00 AM and the woman who took it said how about 1:30 for a pickup? I said fine. I came back at 3:07 (was on the phone when I pulled up so I had the time stamp) and waited in a 17 minute line only for them to tell me it wasn't ready yet. Why tell me 1:30 then? And if you do, have a computer contact me telling me it's not ready or something. If this was just an isolated incident well then that's life and it happens. I wouldn't give it a second thought based on my experiences had it happened at the Brodie and William Cannon location. But it happened here as stuff like this always does. Over and Over and over again. read more

I came in looking for a few items running extremely late for my daughters recital. Thank you to Miss Tina who saved the day. She seemed to immediately sense my distress and offered her assistance. I quickly got all I needed and actually made it on time to my destination. Grateful for people who care enough to lend that helping hand. Thank you Tina! Until next time. read more