I love this Walgreens location! I placed an order for Christmas photo cards since they have a deal for 60% off until 11/15/25. The service was quick and they kept me updated with any expected delays! Kylie was very friendly and greeted me at the photo counter and answered all my questions. My cards came out clear and neat. The store itself was organized and clean. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Austin, Texas

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Perfect once again. Doctor screwed up and so did insurance. They fixed it as always. We have been committed to coming here for years and have always been very happy. read more

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Last Walgreens I'll ever visit. Dirty, long waits, and disorganized. Please note that if you come here for a Covid-19 vaccine, they have no clue what they're doing. Beyond this, although their website, your confirmation email, and even the employees themselves will tell you that you can submit your out-of-pocket Covid-19 test expenses to your insurance for reimbursement (because they make you pay upfront instead of billing your insurance like a qualified clinic, pharmacy, or hospital would do), that is false. If you need a Covid-19 test, vaccine, or literally anything else that you might find at a Walgreens, I'd highly encourage you to go somewhere else. It will not only be a higher quality and a better value, but you'll (hopefully) also support a more honest company. They have no problem lying about $20, so I have zero faith in this company to do anything honorably. And I get it, $20 isn't a lot....but integrity is priceless. read more

I waited indoors 20 minutes. They took two people that came in after me and I had ordered this drug a week ago. Finally I went outside because it seemed that the people outside were getting better service and I get up to the window and the prescription I ordered days before was not even ready yet I give this place a one star they are not worth your time. They will take tons of your time and your prescriptions won't be ready. Find another place. read more

Used to be my go - to pharmacy. Never again. Pharmacists don't want to be there. Pharmacy manager appallingly rude. Worst ever. Never again.

It's like waiting at the dmv just to get some advil cold and sinus! Congrats on making things way harder than they need to be.

I walked in there tonight with my service dog and he did not have his vest on which he usually does, but I had a really hard day and I forgot to go get his food so I had to rush to the store which nothing was open, so I wound up at this Walgreens . he is 10 pounds knows his right from his left and stays with me and we were literally in and out in less then two minutes. Tessa, Mesa?? I don't remember her name one older African-American lady's that were sitting there in the aisle gossiping about family stuff not necessarily working, but they sure did take time out to address my dog . Now, when I walk in with my dog, I tell him to go to the right or to the left that way he knows where to go . When I was trying to purchase my products looking for a kiosk, where I could do it myself the young lady took it upon herself to mimic me and how I spoke to my dog. . She literally told me from behind my back and two aisles down, to the right to the left "mimicking me the way I spoke to my dog. "You can check out over there what you can't see it it's to the right to the left ..."well first of all mam nobody's there so I'm trying to figure out where I need to check out. And second of all, do not patronize me like that.. I don't know where you find these people but people with actual conditions like mine that do have actual service dogs that listen and should be respected, mind you I did not have his vest on however it was short notice conditions and I just needed to run in and out of the store. I will never come back to the store and I hope to God these assholes learn you cannot treat people that way. read more

Not a fan of this Walgreens. A younger male employee gave me the wrong information about the expiration of my refills, even though I stressed how important it was for me to get my prescription. Consequentially, due to the employee's lack of knowledge and laziness, my prescription expired and I risk missing doses of my medication. This could be a serious serious SERIOUS issue to someone who takes essential medications. Thankfully, I will be okay, but one day it's going to matter. Walgreens, PLEASE HIRE COMPETENT PHARMACY WORKERS. read more

The young med tech (male) in the drive thru and counter were extremely rude, proceeded to tell me I couldnt wait in the drive through lane though no one was behind me. He was on his phone and didn't want to be bothered. Awful service. These people need customer service training. read more

Pharmacy drive thru is always long and never well managed. The pharmacy workers do not know how to manage their time and not polite. Things need to improve read more

Pharmacy staff and management are rude and unprofessional but obviously adept and well-practiced at dealing with dissatisfied customers - I'm sure they do it several times a day. Malignant atmosphere. Not a place to be or to do business. read more

Pharmacy male in navy blue scrubs yelling patients names and snapping finger just appalling. Asking about patients prescription for Paxlovid. Lack of patient confidentiality. In the front, I saw someone steal batteries. No one did anything. Our life is in danger. Just don't come alone. Staff and pharmacy is sketchy. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Austin, Texas

One of the rudest experiences ever. I walked up and said hello, and the cashier said I don't know what that is. Apparently the cashier was having a bad day, no reason to take it out on customers. read more

Walgreens at 6200 W WM Cannon Dr, Austin This Walgreens is NOT a safe space for women. My college-aged daughter came home visibly upset after witnessing some incredibly disrespectful behavior by one of the managers and other male employees. They were loudly discussing degrading views about women in front of young female customers. I spoke to the manager on duty, who admitted to being part of the conversation and justified it by saying he had "freedom of speech." I called Walgreens corporate office and was promised a follow-up - yet after 5 DAYS of 3 emails sent to manager Jason Higley as well as calls, 3 calls to corporate leaving messages - crickets. When I called again, they bizarrely asked if this was about my "Trump complaint." For the record, I never mentioned politics. My complaint was simply that employees were creating a hostile, sexist environment, and this was completely unprofessional and unacceptable. Women deserve to shop without being subjected to this kind of environment. By the look of the store layout their ideal market target are women. My daughter felt unsafe at a store in our neighborhood we frequent and have spent lots of money with. All I wanted was for one person to speak with me.So this is me exercising my freedom of speech. Walgreens, do better. Respect all of your customers. read more

This place is ridiculous. The large female manager with dark shoulder length hair decides to do a cash pull when I was the only customer left in line to checkout. Mind you it's 7.50am on a Tuesday morning. Having me stand in line like I don't have work to go to. Plus I was the only one in line .couldnt she just do it after checking me out? Y'all need more competent better decision making managers. Needless to say I left!! Won't be returning here again. Just incompetent! read more

STAY AWAY FROM THIS WALGREENS location. Just evil pharmacy. I just the ER with an eye infection to pickup my medicine and the staff including the doctor was pure evil as my eye was swelling and closing shut in front of them they never notified me my medicine was ready and after waiting in the drive thru and then inside for more than 45 minutes. The staff was slow getting my medicine did not want to give me my medicine until the doctor came by to give instruction meanwhile I am losing sight because my eye swelling closed and the staff or the doctor cared that I was clearly an emergency. Finally the doctor comes by and asks me have I had the medicine before and I said no and then gives me no instructions and finally the staff checks me out. During this process the service was very rude and the staff stared at me with the most mean stare. Needless to say I ended up back in the ER shorty after this experience! read more

I have had nothing but issues with this pharmacy. I don't know if it's just Walgreens in general now but it seems like this location is the worst. I am beyond frustrated. Prescriptions just "disappearing" from their system and never apologizing when THEY make mistakes! read more

If I could give this place no stars I would. To the night shift worker nick you have zero customer service and should be fired for how you talk to customers. Unhelpful and incompetent I get it you work at Walgreens but come on your one job is customer service shouldn't be THAT hard. Clearly it's just too much to be kind and helpful these days. I won't be returning. read more

Waited in line 45 minutes at the pharmacy drive through. I was the second car in line, and when the first car didn't move for 30 minutes, I FINALLY reversed and switched lines. Within 5 minutes the initial line started moving. I sat in my new line for 15 minutes while it didn't move an inch. I finally bailed completely and drove home empty handed. I need to pick up a simple prescription that is ready. "Here's my ID and credit card." "Here's your prescription." This should take like 60 seconds. read more

OMG No Accountability!! Do not get medicine shipped to your home through Walgreens at William Cannon and Escaprment. Walgreens does not assume any responsibility for expensive medicine once it has been paid for by the customer and is to be delivered by FedEx to your home. Walgreens charges your card for the medicine and then is no help if the medicine gets delayed by FedEx. I was sent to 6 different departments within Walgreens company and found myself back with the pharmacy tech who ended up being helpful. She said the order would be delivered today. Keeping fingers crossed! But, no help from the delivery department, customer service, or the pharmacist on duty. At this point, I feel like I should get the medicine and be reimbursed for my trouble. If I had not pushed, the Eliquis would still be delayed by Walgreens and their representative FedEx. Fortunately, I was given a month of samples by my cardiologist. I will contact complaints department. Plus, serveral days ago when I called the Walgreens on William Cannon and Escarpment I got a recording saying that the store was temporarily closed. That happened multiple times throughout the day. But, when I called another Walgreens they said the store was open. Someone didn't want to take anymore calls from anybody....... read more

I had to buy some betadine ,per doctor, to treat an infection. it is an OLD product. Walgreens, around the corner, had it for $17. dollars for a few ounces. Had to get it. Today I checked the price at H.E.B., our local grocer. It was $7.00. Afrin, house brand, $7., at H.E.B $2. Walgreens is the biggest rip off place on the planet. Check your local grocer. read more

I have been using this Walgreens for decades and have always liked it. But today I had to actually go into the store and found most of the employees either not wearing masks or wearing them incorrectly (pulled down under the nose). The woman at the checkout register actually had hers around her neck and was eating chocolates! I had assumed, incorrectly, that a health providing store would be taking better Covid-19 precautions. I will not go in the store again until the pandemic comes to an end. read more

I am SO grateful for this 24hrs store with the most wonderful people working there! I had a prescription sent for 2 different pharmacies that closed before I could get it done on a Sunday. I was in extreme pain, and this antibiotic would help the pain to subsidy so I was not willing to wait until next Monday morning to get it. This caring lady at the pharmacy took upon her not only to transfer the prescription to this 24x hr location but also to call my insurance to transfer billing from the 1st pharmacy to them so I wouldn't have to pay out of pocket. She also called me later telling me the prescription was ready and apologizing that it took so long for her to get back to me. Thank you so much! You were my angel today! read more

We really like our Walgreens. The pharmacists are knowledgeable and kind. Being open 24 hrs is a real life saver when you have medically high needs kids and family members. The lines and wait times can sometimes be long during peak times/seasons (like flu season) but my guess is that would be the same everywhere. The staff in the photo center are also quite friendly and seem to care about good customer service. We don't shop much here because it's over priced, but we get all of our prescriptions filled here and recommend over our next closest pharmacy by a land slide. read more

Walgreens - Store front - Cosmetics & Beauty Supply Near Me - Austin, Texas

Ordered an acrylic block photo on-line and just before I arrived at the store to pick it up, received notification that my order had been canceled. When I spoke to the photo lab, they said they haven't had that acrylic block in months and when I suggested they fix that on the website, the photo lab sales person replied sarcastically "we'll get right on that". In today's world...that is poor service and given the option I would HIGHLY recommend you take your business to a store that cares about their customers. read more

My job switched pharmacies to CVS this year and I've had NOTHING BUT PROBLEMS with them. I switched one of my allergy prescriptions back to Walgreens as it's not covered by Aetna. I switched back because it had been "on order" with CVS for 3 weeks. Walgreens got my prescription and within 3 DAYS I HAD MY MEDS!!!!!! Walgreens ROCKS!!!!!! read more

Called to see if a prescription was there from the hospital. Not sure why hospital sent it here. This is not where we get our meds. Didn't notice till at home. I called and had to wait 35 minutes to find out if it was ready. That's a ridiculous hold time. Glad I won't need to use this pharmacy again. read more

Medicine wasn't ready, so wanted to go the the bathroom while I waited, and was told "it's closed". Every time I go to a Walgreens I regret it. read more

They are usually out of my prescription. They don't pickup the phone and obviously under staffed. Going back to CVS for my prescriptions.

Something has changed at the pharmacy drive through. I've been coming here for years and generally had good and efficient service. Lately though, the drive through has been VERY SLOW. Not sure what happened but it is a terrible experience now. Seems like they forgot how to multitask. :-( I thought 30 minutes would be plenty of time to get through with only 2 cars in front of me. Wrong! :-( read more

The service at Walgreens at Wm Cannon use to be great now it's so lousy I'm switching to CVS Do the same they just don't care anymore. They don't answer the phone and make you wait more than 15 min They have really gone downhill. read more

The employees here are nice and I have liked the store in the past. But I went to buy a Tracfone card a week and a half ago and they said they were out of stock, they were nice enough to check. Of course I figured it would come back in stock and went today but it was not and as my phone time was running out I bought one for $10 extra that I don't need the extra minutes on. I complained and another employee said the store is not restocking ANY phone items as they are not going to carry them any more which was news to another employee there. That's fine, but the store managers should have 1) put a sign up to let customers know they are not restocking; and 2) informed ALL employees up front about it so they can share the info with customers. As well, the store was out of milk today. It's going to be a long time before I come back to this Walgreens for convenience items, despite its good location and very pleasant employees. (Oh OK, I'll probably be back in a month, but not right away! Pretty mad today!) read more

Joined the drive through line two cars back from the window. Line did not move for over 30 minutes. Finally the car at the window left and the car ahead of me drive to the window. Thankfully, it moved through quickly. When I got to the window, I was told the first driver had "an insurance issue." Instead of having that person go into the store, the pharmacy held up a long line for over half an hour. Cars behind me were leaving the line. I realize issues like this happen. But, over 30 mins is pretty poor service. Especially when there's another, unused lane. read more

Update 12/17/20: Spoke with an online rep for Walgreen's. Turns out the employee at the store was supposed to transfer my order FOR me. So she gave me incorrect information. Online rep was able to transfer my order to a different location just down the road and they had my prints ready within an hour, literally! Go to the Walgreens on William Cannon and Brodie :) read more

I was in desperate need of pharmacist advise so called this Walgreens near midnite. On hold for over 15 min.. no one picked up, so I feel their customer service was 'nill'. Don't believe there are any other 24 hr pharmacies open, but will try to find one. read more

I am elderly with several medical conditions, resulting in many maintenance prescriptions. Before I came to Walgreens Pharmacy, I usually used a large local food store pharmacy. I started going to Walgreens #04761 because the pharmacy is open 24 hours, and sometimes I needed a prescription late. The food store pharmacy in my neighborhood decreased hours of operation, so I found myself at Walgreens. In addition to the perk of being able to collect my prescription any hour of the day, I began noticing other services at Walgreens that really made my prescription life much more convenient. First, going to a "corner-like" drug store was much more convenient. I could park right in front of the door. That way I could reach the pharmacy much sooner and with less walking. It is a hassle to drive around looking for a parking space at a food store pharmacy, then walk across the parking lot to the store, then walk to the pharmacy, It is just a longer undertaking at a food store pharmacy, Food store pharmacies are very busy and are usually very loud. Soon I learned that IT communication from Walgreens to the customer was consistent, concise, and I knew exactly what to do to ensure my prescription was ready. Soon after the order was received by Walgreens, I would receive a text about the status of the prescriptions I ordered. The text linked me directly to software at Walgreens that delineated the status of all requested prescriptions--without having to remember a password, or the street on which I lived in the third grade, to get into the system. This text tells me the prescriptions that are ready, what manufacturer was used to fill my Rx, and how much it cost. I am also told if they have to order the medication, or if there is an insurance problem they are working on, etc. This is really helpful in planning my time. I like complete information and no other pharmacy even approaches this level of sophisti cation. On the other hand, when Rxs were being sent to the local food store chain pharmacy, sometimes I received a phone call that I had a prescription ready and sometimes i didn't. I had asked for a text, but I always got a call. The call doesn't tell me what the medication is, how much it costs, if insurance paid, etc. I am referred to a website where i have to set up an account, do the password thing. I have never continued through this set-up procedure to learn any more about my prescriptions. The Walgreen staff are friendly, courteous, and are very helpful in the most quick way they can be. Most know me by name. All the pharmacists and support staff are nice and helpful, and they are very efficient. Even though some pharmacists have come and gone over the years, there is one pharmacist, Stacey, that is on duty much of the time I'm in the pharmacy. No matter how busy the pharmacists and staff are, one can easily see they are trying to get the most prescriptions for the most people in the timliest way they can. And in this context, everyone always has a smile, will stop and listen,and do whatever he or she can to have my prescription ready. read more

Went to get flu shot for the kids filled up paper works waited and told me that the their refrigerator where they kept the flu shot is malfunctioning. And oh when I walked in with my son who has cerebral palsy they were looking at us and start talking to one another. Then they told me that they can't give the shot because of the above reason. This is a Pharmacy running 24 hours are you all supposed to check your refrigerator at the beginning of each shift? read more

This review is only for the pharmacy. I'm beating a dead horse here because there's way too many people who have said the same thing yet clearly nothing has been fixed. My first experience was the day after I went to the ER. I called while I was at work around 9:30 am to see if my meds were ready and to make sure this was the correct store. The kid on the phone told me 2 were ready and the hospital just sent another two. He said to give him 15 mins and they should be ready. I went when I got off work around 1 and they told me two were ready and they would start on the other two. I said "wait they aren't ready yet? I called two hours ago and he said they would be done in 15 minutes. " my second experience, I went to pick up my meds today at around 7:30am. I got here and this sign was up. It's like someone went to "lunch " and just decided to not come back. There's no times specifying what time it will open or when someone is gonna be back. I even called the store and asked them when someone would be there and his response was that someone should be there since it's 24 hours... clearly even the store employees don't know when the pharmacy people decide to leave or come back. I'm not sure why they say 24 hours if they aren't going to be available. Just make it easier for everyone and officially get rid of the 24 hours so people don't waste their time and gas driving just to see this. read more

Walgreens - pharmist not on duty - Cosmetics & Beauty Supply Near Me - Austin, Texas

The absolute worst Walgreens location I've ever had to deal with. They're 24 hours (or at least supposed to be) but they love to surprise you by not being open (it's happened to me now both times I've tried to go there after leaving urgent care) --- and you might be thinking -- why didn't you call ahead and check that they were gonna have your script ready/be open?? That's the especially miserable part it says they're open at all times on maps/google and if you call you get to have it ring thru to an operator eventually that's not physically at that store so they're just as in the dark about if they're open or not as you are. They can't even tell me that they'll for sure be open at some point today so I've gotta ask my urgent care doc to move my script to a diff location when the clinic opens again. read more

I have strep throat. It has taken 12 hours to get my prescription. The lady who answered the phone was extremely rude. I will never use Walgreens pharmacy again. I will stick w Peoples pharmacy from here on out. read more