This has been my go-to location for a while now. The staff are courteous but not a** kissers, which I appreciate. My medications never take long to be made ready, and the pharmacy staff in particular is helpful and efficient. This location is clean and well stocked. With how often I come in here, I really don't understand why it has such a low rating. read more

A typical Walgreens...nothing special. Customer service has always been terrible. Now that products are locked up...well don't bother. No service no help. 4 techs plus pharmacist, cashier, 2 people stocking, and a couple Mgr but no one to unlock a cabinet. Go elsewhere if you can. read more

Kamal at this location is hands down the best pharmacy tech of all time. Thank you Kamal

I like to write an appreciation post to the pharmacy technician Ying, she goes above and beyond to make sure my medications are filled on time and always addresses any questions or concerns I have regarding anything. She's kind and personable yet very professional at the same time. While the whole staff is great I definitely always come back knowing Ying works at this location. She's amazing! read more

Wowow, I have never had a problem with Walgreens. Has always been my go too.. however, that has changed. I bought a wall charger online for an in store pickup.. when I got home, I opened the bag and removed the charger, when I opened the box low and behold there is no wall charger in the box.. frustrated and annoyed I called the store on 12/6/23 @ 5:58 pm, located at 125 N Neltnor Blvd, West Chicago Store # 04069 I spoke too the store Manager, , Araceli, well at least someone who said she was the store manager, I explained that my charger I just picked up was missing the wall mount, she was very nice and shocked at the same time. I said maybe someone returned it, her reply was, when an item is returned we always make sure everything is in the packaging so I think someone stole the part missing, in either case, I will make sure there is one left at the counter for you if u want to come back, I said not tonight, I will pick it up on my way home tomorrow.. she said ok, she will leave it at the photo counter with a note, well.. I arrived at the store on 12/7/23 @ 5:30 pm and NO PACKAGE WAS LEFT the girl behind the counter called the store Manager who had left for the day, and of course she wants to act like she had no clue on what the girl was talking about.. wowow is all I can say, now not only has she wasted my time, but, now she is lieing.. well needless to say they didn't have another charger of that particular one, so the girl said I can refund your money of 19.99 I said no, I paid more then 19.99 she said well that is what that says I opened my account and showed her I paid 27.99, wowow now they r trying to take money from me and not give me what I paid.. so, I asked for the store managers name wrote it down and said I will call her tomorrow and I left.. I would think twice about going into this walgreens and if u do, check your packaging before you leave and don't try and return anything because they will try and give u less then what you paid. Oh and BTW, I am filing a complaint with Walgreens and I will also file a complaint with the Better Business Bureau... read more

Walgreens - the receipt for the walgreens - Drugstores Near Me - West Chicago, Illinois

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The customer service is horrible here. I was trying to redeem my Walgreens rewards and the cashier just said no without a legitimate reason. She just said "maybe next time." read more

I love coming here. This is the best Walgreens in all the places I have been. The pharmacy staff is wonderful. I really like Josh he is the best technician ever. I love it here because most of the staff knows me by name and they are sure to welcome me with a smile. I do t have to say am here for a pick up as soon as they see me they know what am there fore line they have esp The manager and staff are very friendly and since this Walgreens is bilingual it is easy for those coroners that speak any other language besides English Five stars for this Walgreens for its service, friendliness and good customer service read more

Walgreens - Drugstores Near Me - West Chicago, Illinois

The Manager pretends not to be there and the staff say they are the manager. What was a minor problem has now snowballed to a much larger problem. This is ridiculous! What is the point to having a manager if they think it's funny to screw with customers. I have switched my prescriptions over to the Jewel Osco. read more

Beware! Count your pills! I had a prescription for 20 antibiotic, and this pharmacy gave my just 19. Math is hard, I guess! I called immediately, and the assistant told me to come back and they'd give me the missing pill. No apology, so I guess this is an everyday occurrence. I told her I wasn't going to stand in their line again, and to please either mail me the pill, or have it delivered to my home. She told me they don't do that. But of course they do; she just didn't know any better. Why do they let untrained people answer the phone? So I ended up speaking to the manager, who said they'd FedEx it to me. I received it within four days, which was okay. I'm just surprised at the lack of professionalism. read more

Your service absolutely sucks, every time I've been here it's gotten worse. Pharmacists are rude and less than helpful. No greeting, and I'm writing this as I'm pulling away from the pharmacy pick up. A woman pulled up to the speaker next to me and instead of saying hello, asking for her name, or anything else, they say "what's your address?". To which she said "I didn't even get to tell you my name". Just say "hi", man. It's genuinely not that hard. read more

Since there's absolutely no signage for where to go for COVID testing at this location, I'll add it here in hopes others don't have to deal with the confusion. Pull up in the LEFT lane of the drive-thru pharmacy! Arrive early since there will be people picking up their prescriptions in the same line. read more

The parking lot is an accident waiting to happen. Very poor condition and difficult to navigate without hitting someone/something. The pharmacy drive thru speaker doesn't work. You have to yell through the drawer to converse with the employee. That is, after they finally acknowledge that you are there. It's nice because it's close to home, but really not worth it given all the negatives. read more

If I could give this pharmacy a negative star review, I would. They are the absolute WORST! Beware! None of the employees at the pharmacy know what's going on or what they're doing. They are incredibly rude and will cut you off while you're trying to talk or ask them an important question. Forget trying to call them- the phone will ring and ring and ring......expect to sit on the phone for upwards of 30 minutes just to either get hung up on or to get a very rude woman to answer if you're lucky. I've been told my prescription is ready to pick up, showed up at the store, and then had a very argumentative and rude staff member tell me that no that prescription doesn't exist and that they don't have it on MULTIPLE occasions, and then they'll magically find it after sitting there for an hour. Don't bother asking them any questions about anything- they will cut you off before you can even finish one sentence and tell you no they don't know and can't help you! It's not like I'm asking complex questions either, I'll try to ask something as simple as how I can get my prescriptions to show up on my app or what side effects I should know about and they won't even try to help. When it comes to something as important as life saving medications, you would think that the staff would at least try to do their job, but apparently this Walgreens would rather play around with it and make your life as difficult as possible. Do NOT send your prescriptions here if you need them reliably. I should also not that it's only the pharmacy that's the issue here- not the store itself. All of the other workers are great and friendly, and the store is kept nice. It's just the pharmacy! I wish somebody would do something about it already, I'm getting really sick of it. read more

** EXCEPT FOR CERTAIN SALE ITEMS AND/OR 'LITERS' (and Walgreen's on occasion DOES have some nice sales), the following applies to this store: - MOST (and I do mean MOST) of the items in this store are extremely OVERPRICED. From food items to household items to make-up to snacks to their small section of toys to candy to Band-aids to even cigarettes (and I do not smoke). Everything here you can find at Wal-Mart or Target for MUCH LESS. I.e. Can of Easy Cheese at Walgreens: $5.79. Wal-Mart/Target/Meijer: $3.50 (This "several dollar up-marking' on the prices applies to about 90% of the items in this store, UNLESS THE ITEMS ARE ON SALE). - Pharmacy: Always busy, and lines up the wazoo. Not enough personnel back there to assist the influx of customers. - Check-out cash registers: Also usually backed up with long lines. Even though this location has two registers, you never see both lines open. Overall - Walgreen's is the type of store where you go if you need certain things in a pinch or an emergency (like if you are out in the middle of nowhere, and there are no other stores around) OR, unless there are certain sales here. Otherwise, there really is no reason to shop here when you can find almost anything here at half a dozen other stores for much cheaper. Walgreen's overcharges just like gas stations do. read more

I just wasted yet another trip to Walgreens.....they have a tendency of posting sale items with yellow stickers and not having all of them in the computer. I had four items of makeup today and the manager ran to verify two, left, and then was not reachable for the clerk to reduce the price. I was so frustrated I had them cancel the entire order. If I hadn't noticed I would have wasted over $15! I will never return and will stick with cvs....it is further for me to drive but at least I can trust the prices. read more

Hey, it's a Walgreens. They're all pretty much the same, so nothing special here. I just like that this particular store is never busy. I walk in, get what I need, and I'm outta there in 5 minutes or less. read more

Sketchy characters by the door, but they had what I needed with no line. Meh.

Pharmacy leaves a voicemail to call them back yet can't answer a phone call to save their lives. Ridiculous. Don't ask for a call back if no one can answer the phone. read more

The pharmacy employees are rude and appear to be incompetent. I've had a prescription filled at this location three times, and every time I've either waited several minutes or been told to come back another time. I will be taking my business elsewhere. read more

This pharmacy is suddenly having some real difficulties. Perhaps a personnel change or ??? In the past I preferred this Walgreen's which is on my way to and from my workplace. In the past couple of months I've noticed that the pharmacy isn't doing well working with insurers, is having a hard time getting prescriptions filled promptly, and is messing up prescription ordering so that insurers refuse to refill prescriptions. This is not an "Obamacare" thing. It appears that some of the people working in the pharmacy may have communication difficulties and lack understanding of the avenues to follow in getting things processed. Hope they have a quick learning curve! read more