This family-owned pharmacy has been in business since 1965 and I hope it never changes!…read more Unlike big box stores where it takes FOREVER to get to a live person to ask a question, Rexall answers on the first or second ring. The pharmacists are easy to chat with, cheerful, and knowledgable. When you pick up your meds, they place it in a red striped, old-timey bag that is absolutely precious. When you walk around the store you will notice vintage signage, old-school apothecary tools, and even products on the shelves that I have not seen since I was a kid (I'm looking at you goody barrettes). This looks like the type of place where a child would grab a nickel and bike to the corner store for a can of soda pop. What a hidden gem!

This is an amazing place. Been going to Vienna Rexall for years. The pharmacy has always tried to…read morehelp me with any situation. It isn't like your big pharmacies. They are small and so glad they are still in our community. I will always support them.

Standard CVS though this one has a parking lot! So don't discount this. Nice to find a place with…read moreits own parking lot but the entrance/exit of the lot can be a little tight for the cars.

Great to have all my information in one place. Meds, vaccines, etc…read more it's very frustrating to have to add more words for yelp to post.

This was my first visit to this CVS location. I came by to pick up an online order. The employees…read moreweren't necessarily enthusiastic, but were present and took their time. The manager was friendly, apparently I had spoken to him on the phone when requesting them to hold my order until the day I was able to come. Once he found out I was there to pick up the package, he happily told the employee to check out the items for me. The store itself looked large, but definitely aged. I didn't even think to walk around and check out the sales, like I normally would when I visit a CVS. I mostly just wanted to walk out of there immediately...mostly to beat traffic. There is plenty of parking available, shared by other stores in the shopping center. If I do return, I'll be sure to check out the aisles and take pictures!

Was quick and everything was correct ! Always friendly as well when in store definitely one of my…read moremain cvs I go too

One because they used to be great. Now, this CVS is a tragic example of how revenue trumps customer…read morecare for them. This pharmacy has gone downhill so bad that it amazes me they still have customers. I have been a customer at this store for more than 15 years. They used to be notable for having every type of medication in stock and being close to the hospital it was a bonus that they were 24 hours. Now you can't even talk to a human on the phone. You have to leave a message and play phone tag with them for three days when you are sick. The hospital ordered medications for me and I went to get them before going home. They didn't fill my antibiotic- the most important medication in there and didn't bother to mention it to me when I picked up my prescriptions. When I looked it up it said it was too soon to refill- this is a medication I have never taken before in my life so I have now missed a day on this medication while I wait for them to call me. I have a life threatening infection and you would think they would tell me when I picked up the others so we could figure it out then. They clearly value revenue over customers health and they have techs and clerks running around who don't have a clue what customer service is. It seems their only concern is getting the line down so they can go back to counting pills. The customer service is atrocious even on a good day. 10 years ago this would have never happened but they have become so irresponsible and robotic they may as well hire baboons to run the counter. Baboons would probably smile once in awhile and pretend to care. Sadly, I know that CVS couldn't care less if they lose a customer but they have lost one in me. I'll take a mom and pop or even a Walgreens over this cvs any day. Until they get someone killed they won't care and even then it's questionable.

This one is busy, but consider it's location. A lot of prescriptions will be rolling in. My hats…read moreoff to the pharmacy staff. I have no clue how they do it, but have been thankful to them, after some hospital visits. Parking here is, just be wary of other people. A lot of parking area cutting through, and be careful leaving. A green light might not be noticed, when it's red for everyone else. Staff here are amicable. Sometimes they seem understaffed, but that is the norm these days. Sometimes CVS has a exceptional sale, but usually Walgreens is cheaper. Go here for basics and prescriptions. It's a well organized place, and is clean also.

There are deals here occasionally. The key is being able to decipher the mile long receipts, and to…read morealso use coupons. Yes often their main competitor is less, but one good thing is this store is always stocked. That can save time. Here you'll find a little bit of everything. Am grateful my Cadbury chocolate bars are on sale. This location can be busy. Then again this area is. Yet usually the employees are quick and efficient. All I've encountered are helpful and friendly. This store is well kept and organized. If I'm in the area, this one has done well.

I live in the Vienna area and have 3 CVS Pharmacies within minutes of me. I choose the one at 264…read moreCedar Lane simple because of the staff. The are so kind and always willing to help. I am not one that needs a lot of help but it is nice to know they are there to assist. I will name the two pharmacy ladies, Huong and Amy, they are outstanding. I have also come to know Yeoun in recent months and she is such a nice lady. Remember, the products are the same no matter what CVS you go to, or almost any drugstore. I visit this CVS because of the people and their service.

This pharmacy is great. They are on top of things and always work hard to try and help. The staff…read moredeserve more credit and grace for the long hours they pull. Please be kind to our health care workers, remember they give us the medications we need to live!

If you've ever wondered what it feels like to star in a sitcom about a hopelessly dysfunctional…read morepharmacy, look no further. This place is the Olympics of inefficiency--and everyone is going for gold. My wife went in to pick up a prescription today and was immediately instructed to "wait at Drop-Off." Great. Simple enough. Except no one was working Drop-Off. Not a soul. Just an empty chair and a sign that might as well have said, "Good luck, you're on your own." After standing there like a confused extra in a medical drama, she was then told to move to "Consultation" instead. Perfect--except that the Consultation employee had apparently gone on a spiritual journey, because she also wasn't there. Then, like a scene written by someone who hates customers, the Consultation employee magically appears... only to help the guy who was behind my wife. Why? Because apparently chaos is their customer service philosophy. Will not be using this place ever again.

My family and I have been loyal patrons of Generation Pharmacy for several years, but that ended…read moretoday. Last week Monday, I called to inquire about a specific brand of medication. The representative I spoke with was curt and told me they would never offer that brand and to call other pharmacies. I said okay and asked them to not fill the prescription. After a few days of calling around, I found out CVS offered the medication so I contacted my doctor to have the prescription sent there. That same day, a package of the wrong brand arrived at my home from Generation - they filled the prescription without my permission and it was on a Friday after they closed so I could only leave a message. On Monday, a different rep called me back and said it was autofilled by their system, even though there was a note with my request to not fill the prescription. This rep offered to send someone to retrieve the incorrect meds and reassured me that my insurance would not be impacted; even though they had already billed my insurance for the meds they sent me. She transferred my prescription to CVS and the next day when I went to pick it up, CVS informed me that I need to pay out of pocket because my insurance was already billled. Because I needed the medication, I paid for it when typically this is fully covered by insurance. When I called Generation about this, the same, rude rep who I spoke with the previous week answered and was not helpful, placing the blame on the insurance company. While most of their reps are great, I will never go back because of how badly that rep screwed up. While CVS is not the best, they will at least confirm an auto-fill before fulfilling a prescription. What is most frustrating is I called Generation ahead of time and asked them to not fill the prescription and they didn't take any action to remove the auto-fill. I had to pay out of pocket even though I have insurance that would fully cover the cost! Save yourself the headache and find another pharmacy that offers reliable service and better hours.

Could not have worse customer service. These people must have been trained at Comcast. My son had…read moreseveral prescriptions called in from the doctor's office in January. I was told they needed to file an appeal with the insurance, but they would let me know within a week and call me with an update. 4 weeks later, with no updates and no medication, I called again. Ended up paying out of pocket because they offered to refile the appeal and call me back. In July, another prescription was called in for my son. Same process, was told they would have to call in a prior authorization. I was promised they would call me within a week to give me a status update regardless. 4 weeks later and we are now in August, still no update, no meds, no calls. I call and they say I have to reach out to the doctors office. Just absolute liars and despicable service. Go anywhere else.

Came in the afternoon pharmacy is dead but they are all so busy chatting with each other about…read moretheir personal lives than to have prescriptions ready on time. I had to wait 30+minutes for medications that I was told were already ready. I might be finding a new pharmacy

The prescription business is huge but terribly inefficient, hours not convenient and service is…read moremediocre. This is why Amazon will take over this business.

This store reminds me of the groceries chain Publix as it is designed very similar and it's also…read moremore expensive.

The produce is usually out of stock, either completely underripe or overripe, or moldy, They also…read moredon't have shopping baskets or mini carts, only the massive ones.

Service . If everything is in order, service is good. But the minute their is an issue with the…read moreprescription or you ask questions or need assistance understanding instruction or ask for obtain guidance they are dismissive and can't be bothered. You often get one word answers. Finally, They are great at presenting problem but not recommending solution. I thought that moving to a local pharmacy vs a large pharmacy like CVS would support local business and customer service would be better . But I was really wrong . I will be changing my pharmacy . Also for the prices you would think customer service would be amazing .

Love these folks! They're so helpful and friendly, stock lots of things we need, and are super…read moreaccommodating when we've come for Covid tests or boosters (thank you for being willing to mask for that!) They also have great ventilation which makes it a much safer place to go if you'd rather not catch anyone else's bugs while you're at the pharmacy! CO2 when I went this week was 692-below 800 is a rule of thumb for good indoor air quality!