Got my prescription sent here today and double checked the hours and availability by calling the…read moreautomated system that answers the phones. It told me that not only were my prescriptions ready, but that the pharmacy was currently open and open until 6pm tonight. Of course, when my wife pulled up, there was a written note on the window saying "Pharmacy is closed @ 1:30pm (it was 2:30 when she got there, so lunch was definitely over) The register staff just said "the automated times aren't official". What a joke. Why have the automated times at all? Why have an automated phone system if it gives incorrect information? I'd rather speak to a human that could've told me this hours ago instead of wasting our time like that.

I had a very disappointing experience at this Walgreens. I came to pick up my photos and waited at…read morethe photo counter, clearly visible, yet was completely ignored. I rang the bell for assistance, which didn't work--something the employees were apparently aware of but never addressed. Even though staff saw me standing there, no one came over to help. One employee was chatting with another while checking out customers but still didn't acknowledge me. I eventually had to walk over, wait in line, and ask if someone could assist me or if I was supposed to help myself. Only then was I told, somewhat rudely, that the bell was broken. This kind of service is unacceptable--customers should not have to chase down help, especially when the staff can clearly see someone is waiting. A little courtesy and attention would go a long way.

This CVS location is my go to. The store is always clean and the staff is very helpful and…read morefriendly. It's the same with the pharmacy within the store. Discounts are always clearly marked and their items as well.

Unprofessional. Untimely. Never called to let me know about prescription being delayed. Was told…read morethey call customers nightly. Never did. Will be switching pharmacies ASAP.

Super thankful to Ben, the pharmacist at the Walgreens in Surprise off Bell and Grand. I don't have…read moreprescription coverage through my medical insurance atm and was going to have to pay a fortune on my medication that I have to take, Ben was able to help me get some coupons to pay a whole lot less on my medication. He was patient and kind as he walked me through the process of getting the coupons. Thank you Ben, and God bless you!

This place sucks! I hate the pharmacy! They send me (2) texts and leave (2) automated messages on…read moremy phone... a day later I show up to pick up my prescription, and they say it's not ready yet... this happens all the time..... done....done...done... I now order from a pharmacy on line and it shows up at my door.... I've never dealt with some many incompetence people except for this place..... done!

We've visited this location multiple times, but this was our first time using the pharmacy…read moredrive-through. The associate was very kind, and we noticed they asked for more detailed information when picking up orders--our assumption is that this is for customer safety. Overall, the service was good, and we didn't have to wait long to receive our order.

I don't come here for a good deal. I come here for allergy and pain medicine that is gluten-free…read moreand dye free. Lifesaver! Friendly clean store. Needs to fix their front door. It's squeaking and going down hill. Keep an eye out for sales. I like the seasonal section the best for the kids. Got some huge adorable Squishmallows in time for Easter. A great place to satisfy a sweet tooth.

+ They are open 24 hours except for lunch. + They have a…read moredrive threw and are polite - the automatic system for prescription status is worthless. Don't enter your phone number and DOB it will not give you a valid answer. - when you call and ask for a pharmacy tech (you have to keep telling the automated system pharmacy tech) they will pick up the phone and then put you back on hold. This happened so many times I lost count. While on hold I got back in my car and drove back to the pharmacy. - this pharmacy is horrible understaffed for the amount of business they get. They need to hire more techs and pharmacies.

If I could give 0 stars I would ..the worst pharmacy in Arizona .I'm transferring my prescriptions…read moreelsewhere.

I found cvs lacking kindness and in customer service. Who do some of them think they are??…read moreGifted? Always angry here at cvs surprise az. Huge staff working there and still not good service. Never call there with a problem you will be viciously chastised! Plus with all those prople working the pharmacy why can't lunch time be scheduled in shifts instead of closing down entire operation.. No other pharmacy ever does that.

Upper level management of this pharmacy is nothing short of ignorant! Located in a senior community…read moreof nearly 10,000 homes, this is a very busy pharmacy ... which is grossly understaffed. One pharmacist on duty (no permanent pharmacist, at present). Tech managing drive-through is responsible for walk-ins picking up prescriptions. It's not "IF", but "WHEN" there will a gross error and someone may die as a result. I am an RN and a former Risk Manager of a large hospital. I live in Grand ... my prescriptions will be filled elsewhere.

I want to thank Dr. Nicole and her team always making sure we are up to date on our medications …read more She always looks for the lowest possible price for us. She is so knowledgeable and professional! Dr.Nicole makes you feel like the most important patient!

I went to this CVS because it is closest to me (19602 N R H Johnson Blvd. Sun City West AZ). After…read moreenough verbal abuse, I switched to another CVS. My medication quantity changed without my knowing because doctors these days share no details with you anymore. I explained, I get a better deal if it is a 30-day vs 90-day. Rita the pharmacist replied, "I cannot break the tube in half. End of story. Then she said I was taking it wrong. Then she said the pharmacy loses money. I contacted my insurance 3x's agreed with me and was willing to override the Rx change and Rita would not take their call. I complained 3 times to the CVS complaint department and they agreed I was correct and tried to override but not successful. Rita would not change the Rx. I filed a complaint with the attorney general pharmacy board in the state of AZ. I got a call back from compliance. Because the Rx was written in grams it cannot be changed to 30 days. Simple enough. I did more digging. My original Rx's, a cream, was written one full then but today in grams. If the pharmacist had explained to me the doctor wrote it differently, I would have understood. Barking at me; sit, heal, stay was not going to work for me. She would not pick up the phone to talk to me. NO ONE should endure this. This is an adult driven neighborhood. The CVS regional manager was supposed to call me back and never did. I also sent a letter to the CVS Scottdale headquarters' office and nothing. There is also another staff member assisting. She is also grumpy most of the time. It is awful here. Go elsewhere if you can. The other CVS called me to confirm she transferred my refills and was soon to be ready. I did not even ask her to return my call. She was kind. Kindness goes a long way. We all make mistakes, including healthcare professionals. If you are barking at customers, it may be time to move on... The APP is not user friendly. You request for a refill and it says it I ready for pick up then it is not there it resets to order again. There are constant windows needing to be opened to look for the Rx number and other information not on the same Rx page about the same Rx. Who's on first?

Ear infection first time as an adult ‍! Nevertheless the service was quick 4:15 a.m. arrival at…read moreNextCare home by 5:30 a.m. Seen the doc, picked up my script all within an hour of leaving my home. Now that's great customer service! Thank you 24-hour CVS pharmacy on Litchfield and Dysart for having my script ready when I arrived. I definitely recommend this Nextcare location/24-hour CVS pharmacy for great customer service with ease. No 6:00 a.m. run this morning.

I just spent 20 minutes sitting at the drive-through waiting for one customer to leave the window…read more Services and assistance has been good in the past. Would've had to wait longer but the cars in back of me left so I could escape. I suggest the drive-through be reserved for relatively quick transactions. Patrons who need extra, time consuming help should be asked to come inside.

Update - days later and still no resolution from CVS. Eileen Munch the District "Leader" contacted…read moreme and promised that my insulin would be brought to the correct location in Saturday morning by noon. I check the app. No sign of my prescription being there. I call the pharmacy and confirm I'm correct. Just another lie from CVS management! I called Ms. Munch and she claims the script is there. Then why am I being told by your staff it's NOT there?! Who's lying?

I could be wrong, but I'm pretty sure a requirement to work here is to lack all customer service…read moreskills. Pros are parking and access is pretty easy no matter what direction you approach from. They have a self check out so I didn't have to wait for someone to actually acknowledge I was in the store. If you don't catch what I'm saying it's that not one employee said hello, welcome in, can I help you find something. This was obviously the first con. Second was the pharmacy was shut and locked down early afternoon on a Thursday so I couldn't even ask a question for what I needed help with. So I had to walk up and down every aisle nearby to try and figure out where or if they had what I needed. Good news is I found it, but then checked myself out to get out of this crap store.