I just feel like I have to warn people about using the photo services here. I got back from my vacation in Rome and ordered 464 photos online at this Walgreens. When I inspected my prints, I was not crazy about the quality. The pictures were pixelated and parts were cut off. I decided to do some research to try and identify if this was a printing problem or a problem with my iPhone7. According to Shutterfly and iPhone Photography School my pictures should be superior quality. I then proceeded to call corporate Walgreens to inquire about the reprint/refund process. I was told that Walgreens has a 100% satisfaction guarantee. So, I went to the Walgreens store to get a refund.
At first, things seemed to be going smoothly. I was informed by a female associate that she would have to count the photos for the refund transaction. No problem with me, have fun counting 464 photos. I didn't count them when I got them. About 3/4 through her counting the photos I asked her "are you putting those in stacks of 50???" She said yes...then there's a major problem. She finished counting with only 5 stacks, meaning there were only approximately 250 photos out of the 464 that I ordered. Of course, they think I'm lying and offer me a refund on the 250. I didn't even like the quality of the print, I didn't steal any! So she went to get her manager. He comes out and asks me if there's a problem with the photos or the order. I said, well, both! I don't like the quality and I only received about half my order! He told me that there isn't anything wrong with the quality of their printing, that's just how my photos are. I politely showed him my research and asked about their 100% satisfaction guarantee. He said that only applies for things like lines through the photo, or damage. I told him that I already called corporate and asked about the refund process concerning quality. He made me tell him the number I called, but then he gave me the refund for my full order. I was flabbergasted. I didn't know what star rating to give this experience, because I got my money back. However, I am glad I went to return these when I did. If the female associate didn't count the prints, I would have gone a lot longer before realizing how many I was missing. I tried to ask them if this happened because of how large my order was. If they may have been misplaced. Maybe they just never were printed in the first place. They didn't have any answers for me. Im sure they assumed I was the problem, not them. I'm happy that they did the right thing in the end and gave me my money back. Otherwise, I would be needing to make some more calls to headquarters. Sad to say, this interaction has scared me out of using the Walgreens photo in the future. The service isn't cheap either, I paid like $60 and that was with a 40% off coupon. For the price, I had higher expectations. Never in my dizziest daydreams did I ever expect to come home with only half of what I paid for. I am in shock. read more