Staff here is great, always super helpful. Given this is a pharmacy for fertility medications,…read morecustomers may not always be in the best spirits or eh, hem mood. Luckily the staff is always super nice and overall seem to go the extra mile. On one occasion they provided same day delivery for the medications, which is amazing considering the traffic in Boston. They videos they have are also more helpful than some of the others I have seen. I have also had to speak with an on call nurse, after 8pm, for a question and she called back and was super cheerful. Its great to have a supportive staff when you have to deal with these kind of issues. Great job!

Absolutely no issues here. First off plenty of parking. This was the closest Walgreens to my hotel…read more It was very clean and tidy inside. I got a bunch of drinks and love that they have the Gatorade Water. Can't get that out in Cali for some reason. The prices were great and the cashier was very nice. No lines or waiting. 5 Stars all the way!

This pharmacy is the absolute worst. They are understaffed and highly disorganized. You wait to…read morespeak to someone and when you do they are not helpful and never take responsibility. On several occasions prescriptions have been delayed and then several days later, when asked when they will be available, they have forgotten to order the medication. Do not go here. Choose any other pharmacy.

Eric the floor manager is so kind, patient, and professional! I appreciated all of his help.read more

Simply the worst run pharmacy. Always under staffed and what staff they have are poorly trained and…read moremanaged. If you like waiting in line for extended periods of time or waiting on hold for up to 45 mins, and then be told a simple prescription will take another hour, this is your pharmacy. Otherwise, go anywhere, absolutely anywhere else!!!

Watch City Pharmacy is very nice and the people they are wonderful. The only problem I've had is…read morethey don't tell you that their medical equipment is not returnable if there's a problem. I am now stuck with a very expensive walker that I can't use and no one ever told me that I wouldn't be able to do anything. If this problem came up it was just bought two weeks ago. I think that's a shame.

Amazing service and wonderful kind owners! Can't say enough about how high a bar Watch City sets…read morefor attention to detail and listening to their customer's needs. Thank you!!!

The pharmacy manager was holding my prescription! Kept telling me they didn't have it until…read moresomeone spoke up and told her to give it to me! I would have had to go to the hospital. I've spent quite a bit of money at CVS, perhaps I'll start going elsewhere! This shouldn't happen to anyone! Time to go to Walgreens!

beej using this pharmacy for about 4 yrs for me and my kids couldn't be happier i love the quick…read moreservice and no lines.

I don't understand why the reviews of this CVS are so negative. It is a fairly new location, and…read morealways the cleanest CVS I've ever entered. Seriously, without fail--it's almost creepy. As someone who formerly worked at a different CVS, I was impressed and wished I had worked at this one instead. It's super organized and well lit. There's off street parking out back which is convenient and rare in Wellesley. The employees are always helpful and friendly, if not overly outgoing [which I like better, honestly]. That applies to both store employees and pharmacy employees. I've had some nightmarish pharmacy experiences at other locations, but have not had any hiccups since I switched to this one. I've been going here for about a year with no problems. Of course, it *is* CVS, so everything in the store is, naturally, overpriced.

May2023: 4 : I could recommend this location. I arrived…read morehere in the evening hours to pick up a few things. I was surprised to find eight people waiting in line for a pharmacy pickup. The front signage of this specific CVS is noticeable from the main street in front. This entire area is extremely busy with vehicle traffic. There were very few pay parking spaces in the front of the store that I could see. The entrance of this location opens up to the whole store. I did have contact with the pharmacist who advised she would have to contact another CVS and send me there to pick up the remainder of my family member's prescriptions. I shopped for a few items while I was in the store waiting for the final prescription to be completed. The store is clean and well organized.

Responsive to their customers. Ready to help and answers phone calls. Delivery service is…read moreexcellent. They are the best .

Has a neighborhood non corporate feel. People are very nice. Occasionally they don't have something…read morein stock but they always special order. But they do have LOTS OF stuff!

Many thanks to the exceptional staff both in the main part of the store and the pharmacy. My car…read morebattery died in the "drive-thru" pharmacy lane. I panicked as I forgot to grab my cell-phone when I dashed out of the house to pick up my prescription. The CVS the staff was very patient, understanding and helpful. This is my "go - to" pharmacy for all my drugstore needs and I've always been very happy with the service and availability of products. Yesterday the staff went above and beyond in offering help and assistance.

I just had one of the rudest customer service interactions from their pharmacist. He used a very…read moreaccusatory tone during the whole interaction, treated me like I was stupid, and did not try to help my concerns in a kind way. I will not be coming back here.

Picture it: Late April 2026, Waltham, and I find myself an unwilling cog in the machine of consumer…read morebureaucracy. A maintenance drug that I cannot miss was on back order at my regular pharmacy and had been for close to 2 weeks with no accurate updates in sight and goal posts on the expected refill dates continually being moved. I was going to be out of luck, and out of pills, in a few days. Receiving no further help whatsoever from my regular pharmacy I was told to look elsewhere. Like it was a limited edition sneaker instead of life-saving medication. Thus began the second stage of this saga. One CVS I called did not have my medication in stock but did quite helpfully refer me to the CVS on Lexington Street which they explained did. After calling and leaving a message I decided to waste no further time and went in person late in the day to share my predicament. When I say rays of sunlight veritably lit up the pharmacy desk despite dusk fast approaching I am not exaggerating. A very special shout out to Omar, the pharmacist on call, who helped me from the moment I arrived in mild distress to the moment I left with my precious cargo in tow. Despite what I'm sure was a hectic day for him as well, he took the time to listen to me, immediately confirmed that the medication was in stock and offered several solutions to getting the prescription transferred over so that I could have my meds by no later than the next day. He was kind, patient, professional and invested in my well-being as a patient. The entire team working that night was a study in caring and professionalism honestly. After a very worrying day which began with my concerns being ignored or downplayed, thanks to Omar and the team at the CVS on Lexington Street I have the meds I need and some small faith in humanity restored. So thank you again!

Consistently horrible service . Always understaffed , rushed and a mess . Drive thru is torture ,…read morebut so is walking up to the counter , or calling them. Generally staffed by a single overworked pharmacist and a bunch of techs , they must pay horribly , they all seem miserable and some of them are quite difficult to understand or explain things to, speaking in defeated mumbles and dejected exhaustion. They can't even seem to hire enough staff to stay open during lunch. They should close this mess of a pharmacy, it's a customer service embarrassment. Good luck

better than cvs/walgreens/rite air, they treat you better, and there stuff is cheaper for…read moreprescriptions