Their customer service and their inventory of medications. And have the updates you get on text messages on on their website don't agree with what they tell you onsite.
I have had trouble refilling my Gabapentin.
I got text messages saying they had been delayed because it was too soon to refill. Last month I asked the lady could I have a new prescription filled and not use my insurance. She said yes. Using insurance my part would be $400 plus/or minus. The lady pointed out deal that I scan to see what GoodRx had it it for..well it was $200, I asked why it was more expensive thru their cod scan. I showed her on the Good Rx site it was $20.. YES I SAID $20.
She allowed me to fill this prescription thru Good RX even though my insurance said too soon to fill.
So a week ago I ordered online again. I got updates that said delayed, filled, waiting on insurance. Knowing I have trouble with them I started a week early and yesterday I took my last Gabapentin. I take Gabapentin and tramadol for virtually uncontrollable nerve pain.
I was in north Dallas today got a message from Walgreens saying I need to contact them about my orders. Last time I tried to contact them I never got to speak with anyone after listening and punching all those buttons. The call today was from a Walgreens call center and the lady was so kind to transfer me to a person at the store in terrell. Asked him about the status of my prescription. He informed me it would be ready by 4:00. I asked him again if it was for Gabapentin. His reply was yes. So I hurry over they so I could be there at 4:00. And they close at 5:00. I go out of my way and make a special trip so I can be there at 4:00.
The lady informs me it is not filled because it is too early to fill. Would be Feb before it would be filled. So I asked the lady than why didn't the gentleman tell me that. He has the same data base as the computer at the window. So I asked if it could be filled by good Rx. She said no. I replied that's how it was filled at their location same pick up counter. Her reply was they didn't know what they were doing.
I asked the lady if I could come sit with her tonight while I am screaming and crying in pain. She basically accused me of abusing the drug. I have gone several nights because of the pain and no meds. Before they accused me of abusing the hydrocodeine. I came up a month short according to them.
I would not set food in that grocery pharmacy again. I have lived in terrell and shopped there and used the BROOKSHIRE pharmacy. I told the lady I would not be back and I would be transferring ALL of my prescriptions some where else. She said ok.
And they have changed their close time to 5:00pm and closed for lunch. This is unreal.
Very rude unfriendly people and accusing me of abusing the drugs then I did get I little bent out of line and the "sailor talk" came through.
I wish we could give them a minus 5.
They don't answer the phone, just 4 or 5 standing around talking and laughing. read more