Pharmacy customer service was horrible! NO CUSTOMER SERVICE AT ALL!!! The female laughed all the time even when they couldn't find the medication. She talked looking away so that you couldn't understand her and she repeated 4 times to give her my information I am in the process of transferring my prescriptions to another drug store. NOT WALGREENS! read more

Walgreens on Varner Road are the worst. They all look like they've been weaned on a pickle. Slow, disrespectful and if it wasn't for their location I wouldn't use them. They obviously don't know what CUSTOMER SERVICE MEANS. read more

Absolute worst pharmacy I've ever used in my whole entire life. The pharmacists are rude and incompetent. They try to charge me more than five times the amount that my insurance was going to have me pay. The list goes on and on. I've called corporate, and I do believe that the head pharmacist needs to be replaced. If corporate cares about anything they would replace just about everyone in that store that works there. If I could give this Walgreens a zero I would. read more

First of all please replace the pharmacist. I didn't get his name yet.. I believe he is East Indian. He was dispensing the medicines on Wednesday morning July 23,2925. he was very rude. No respect for women..I told him I changed from CVS to Walgreens because the CVS I was going to, no drive through. Sometimes, I pick up my husband's prescriptions many times I had to walk in even though my legs are hurting so I decided to change pharmacies. I have always liked Walgreens. I never experienced such rudeness before. He investigated the reason I had changed and Because the Dr told him I said CVS didn't have the medicine my husband needed I went to Walgreens. I SAID: the CVS has NO drive through. He called me a liar. He believed the Drs reason instead of what I told him. He also said he's not filling my husband's prescriptions anymore. He accused me of jumping pharmacy's. I have been going to CVS for a while now. I got tired of walking in. Even though my legs hurt he accused me of lying. I suppose the drs are always right according to the pharmacist. It's not right for this pharmacist to assume that I was lying. What a horrible, unhappy boy he is. A man would not treat a customer in such a horrible way. I love Walgreens but THIS pharmacist has given this Walgreens on VARNER ROAD a BAD REPUTATION !! read more

Customer service is crap! This goes for the location at Avenue 42 also! You can not pick up prescription that is "ready" without waiting at least 15 minutes, usually LONGER! After being prescribed medication, I arrived at the pharmacy an hour later, AN HOUR AFTER IT WAS CALLED IN! And was told the Rx would be ready in 15 minutes. I waited in my car for 15 minutes. Upon return to the pharmacy reception area, I was told it be ready in 15 minutes again!!!!! You are sick (I had a bad tooth ache), and need your medication and this is how you are treated. I could go on and on, but I want to get this posted. I wrote this while on hold being told the "staff" would be with me "shortly"!!! I'm still on hold... read more

I am recommending this pharmacy and pharmacist, Madonna. I called the pharmacy with a concern about an antibiotic for my Mom. She spent time on the phone with me and gave me the help I needed. We had our Dr prescribe a new antibiotic the next day. Later that day I received a call from the pharmacist checking in on my Mom to make sure the new antibiotic was not having any side effects. We are thankful for Madonna! read more

Called the pharmacy twice, on a recorded hold 30 minutes both times and was eventually was hung up on. TWICE While I understand staffing is tight, a live person should at least come to the call and say we'll be right you. read more

Went in to get a copy of a photo off my phone. The guy was rude and wouldn't help me. No customer service. Very disappointed.

The WORST pharmacy in the valley!!! I have tried to call and they don't answer the phone. I have sat in the drive through for 10minutes and NOT one person acknowledges your there. I have sat in the line in the drive through when there were 5 cars and it took 45 minutes to get to the window and another 10 for someone to acknowledge. They consistently screw up my prescriptions. There are only a couple of the female staff that are nice and try. The rest appear to hate their job and dislike working with the public. Did I mention they are CLOSED on the weekends! Walgreen's better get their act together cause this valley is small! read more

I have been using this pharmacist for the past five years and never had an issue. This pharmacy has rapidly gone down hill in the past year and they're getting worse as the days go by. They are now completely disorganized. The pharmacy workers seemed not to care anymore. They act burnt out. I no longer get auto reminders for my medicine refills. I have to keep track as not to run out. When I do request refills through their automated system, it's a 50/50 shot that it will be refilled. Every other time I go there to pick up my medicine, I'm told they have no record of the refill and give me a look as though it's my fault. The only reason I try to stick with this place is because it's right around the corner from my house. From what I understand is that this Walgreens took all the customers from the RiteAid that closed across the street. They took them without adding any employees to handle the extra work. Walgreens! If you're listening! Get this place in shape and get a grip! Just read other reviews and understand that there is something very wrong here! read more

Don't use the pharmacy! They don't care about their customers. Horrible customer service and closed on weekends! I came here when they opened to get my sons seizure medication that we were completely out of. Even though I was the first one there the pharmacist said it would be 1 1/2 hours until they could refill the prescription even though it was already on file. I explained that this is seizure medication and he has already missed a dose so could we just get 8 pills and wait until this afternoon to get the rest and he refused saying he can't do that because he has one other customer in line. And he was not nice about it. Transferring all prescriptions to a pharmacy that cares. I would give zero stars if I could. read more

If you would like to wait in a line go here. They are the slowest ever and Incompetent. read more

I was on hold for 22 minutes with the pharmacy. During that time I can hear them pick up and hang up immediately. I called from another phone. Now I have two on hold and they are doing the same thing. While still on hold I drive over to their store. I get to the pharmacy and no one is on line. I show my phone which is now 40 minutes on hold and I said See that flashing light on your phone? That's me on hold for 40 minutes. Wtf?? No answer. Just a shrug like oh well. I can understand if your short staffed or busy but we callers are customers too. Most of the time it's to save a trip. C'mon Walgreens you've really gone downhill fast. read more

Worst store ever. Tried picking up a fedex package and was given such a hard time even though I had my ID, tracking number, email and proof of purchase. Just because something wasn't submitted correctly from the sender's end, I was made to run circles to get my package. Jose- Shift Lead and Laura were extremely rude, disrespectful and showed major lack of empathy. To say you are following policies and rules, this is an understatement. THey made me call FEDEX and the shipper to verify. Being on a power trip is so unnecessary. Another employee let me pick up package with my tracking number and ID right after. Would never recommend visiting this store. read more

I called Walgreens' pharmacy was on hold as the 3rd caller for 2 hours before I gave up. Service stinks. read more

Been waiting on the drive up lane for pick up fifteen minutes on the same car so far switching to CVS slowest pick up window I've ever encountered read more

I am a new customer to both the store and Walgreens as my pharmacy. I've been using CVS on Washington for years. I was so happy with the automated service, quick and smart. Today I went in and walked right to two waiting agents waiting to help. I was given the price earlier so I knew my cost, picked up 3 prescriptions and paid, out in five minutes! So much better!! It's close, easy, and so less time consuming! I am sold! read more

I wrote a poor review when they took 45 minutes to get my flu shot. In reality after 50 minutes I was never seen and never got my shot. Figuring everyone has a bad day I rescheduled. It took 30 minutes to be checked into my appointment and was told it would be 20-30 minutes to get my shot. Again, every customer during my hour wait complained about the poor service. I STRONGLY recommend you go elsewhere - even a 20 minute drive away would be faster and less aggravating. read more

This drugstore has gone downhill. The pharmacy is closed on Saturday and Sunday now. Sometimes out of nowhere there would be a sign on the door saying the pharmacy was closed that day! read more

The absolute worst pharmacy in the desert. I'm not someone to leave reviews but this place is an absolute disaster. Completely disorganized, and cannot answer phone calls from doctors despite having 5 to 6 people working in the pharmacy. It is completely unacceptable. And Walgreens should totally revamp employees working this pharmacy. read more

I submitted 2 prescriptions to be transferred to this store on a Friday. The following Wednesday, I sat on hold over 20 minutes to talk to the pharmacist. He said he saw my request but he would have to call the pharmacy that held the fill orders "and I've just been too busy to make the call." When I asked when he would call, he said, "Well, hopefully by Friday" What rotten service which seems to be status quo for mist Walgreen's lately. read more

The Walgreens down the street unexpectedly and without giving me notice closed their pharmacy. Despite conflicting information on their website saying the site accepts walk ins, I was told I needed to make an appointment; this was strike one. I made the appointment a week in advance for the day before my only day off, so that I could recover the following day. Because of the upcoming holiday season, I wouldn't have time to alter this appointment, and needed to get my booster on that day. Well, when I show up to the neighboring Walgreens, they have, without notifying me, shut down their pharmacy. They would not be able to therefore honor my appointment, and told me to make a new appointment with a different location. Strike two. When I come to this Walgreens to ask if they can honor the other Walgreens' failed appointment, they say no. Strike three Now if I could just walk into any pharmacy and get the booster, this would not be an issue. Moreover, if I didn't have to make an appointment a week in advance, and reschedule for later in the day, then that would be a manageable inconvenience. Unfortunately, this was the only day I could get my shot, and I will not be able to reschedule before the holiday season. Walgreens has lost all my business in the future. read more

Went to the Walgreens in Palm Desert on Varner Rd. Sun. Had an appointment, made the appointment about five days ago, to get a flu shot which they confirmed online and with a text. We get there and the pharmacy is closed. No one called or text or Emailed to let us know they were closed. It's funny that they could send us a confirmation text or an email but they can't contact us to tell us that they were closing the pharmacy!!! Not a good way to run a business. No excuses! Just won't go back. By the way they wouldn't let me post my review without giving them one star well they got it they don't deserve a star!!!! read more

I just wanted to find out if my prescriptions were called in by my doctor and filled and ready to pickup. I actually waited on hold on my speaker phone while I worked for 1 hour and 10 minuets. I was caller number 3 when I started holding. after about an hour I got to 1 caller ahead of me. Then the phone line went from music to ringing again and then the line wend dead. My sick daughter tried to call earlier in the day and had similar results. Stay away from Walgreens Pharmacy!!! read more

Located off the 10 frwy and Washington off ramp and just northeast. I Stopped in BC my friend was sick and needed some cold meds. It was later in the evening and they were still open - Yay! No worries about parking BC they share a large lot next to other retail shopping. read more

Getting to this location from the freeway can be a little confusing the first time. We took a right on Varner only to realize that there is no left turn access. We ended up having to drive down and make a u-turn. Other than that, you have your typical Walgreens. We found the checkout employee to be very knowledgeable and helpful. She gave us some recommendations on sunscreen and provided helpful information on desert x. read more

Walgreens - Driving away after a quick pit stop - Cosmetics & Beauty Supply Near Me - Palm Desert, California

So conveniently located off 10 fwy at Washington St. It's kinda hard to reach if you're coming from the fwy. Stay on Washington and turn right when you see Stater Bros. If you turn on Varner, you'll have to make a U-turn and drive back. This store is nice, new, and clean. The arrangement in the store is kinda different from what I'm used to, but they still carry the same items as other stores. The staff are friendly and helpful. I'm greeted immediately when I enter the store. And there's no code for the bathroom! I don't like when I have to hunt someone down to open the bathroom for me. read more

horrible pharmacy service! they keep running out of stock of my heart meds!!! they never answer the phone! they don't care about us, they have no business handling people's medications! read more

Set aside 30-45 minutes when going to drive thru pickup. Extremely slow and understaffed. The staff that works there couldn't care less about service. read more

Early Christmas shopping today; an employee yelled at me from half way across the store. Not quality behavior. Think they would benefit from increasing employee training. Most employees are probably superior, but just one loud, rude one leaves a distasteful impression. Judith R read more

Western Union never works at this location! Went there three days in the row and it wasn't working! What kind of coincidence is that? Instead of trying to help me or call customer support they advised me to go to a differently location. What kind of business does that? Manager did not address the issue either, rather ignored and said they it never happened before. Why lie if I was physically there three times and it didn't work? read more

I picked up my mother's medication @ Walgreens (Varner @ Washington) while visiting. Thank goodness I checked her meds -- because it wasn't her medication!! When we took it right back to the pharmacist & explained that the meds weren't ours ... he argued with us & told us we were at fault ... another pharmacist came over looked at the meds then at my mother and said these meds are incorrect ... apologized & refilled the correct meds. We have transferred our families meds to a pharmacy down the street after hearing from others within the community that this has happened to many them as well - they encouraged my mother to switch pharmacy... We have transferred our families medication to another pharmacy. read more

My sister went to pic up a picture of our grandparents that just passed away. The tall guy with dark hair who was working the evening of 11/25 was sooo rude about getting the picture for her, no greetings or anything. He even missed an extra picture she had to pick up because he was acting so bothered he walked away before she could tell him she had another set of pics to pick up. Then he checks my sis out, and Nicely starts conversing with another associate nearby him " all of a sudden" he was in a better mood. Then annoyingly asked my sister if she wanted a receipt over and over even as she walked away from his rude ass. You are here because we shop at your location, don't get it twisted. Be NICE people. Everyone is going thru something you have no idea of. read more

I don't often write reviews for chain stores, but this store is so well-maintained and staffed, that I had to leave some compliments. I've been in this store a few times to pick up quick things like batteries and last-minute Halloween candy; I've also picked up photo prints here. Every time I walk in, I'm greeted with a smile and a friendly face. All of the staff here are very well trained in customer service and it shows! Recently, I needed a new cord to charge my phone, and I grabbed one off a shelf without really looking at it. The young man who rang me up at the register paused, and suggested a different cord that was longer and at a better price. Very cool! Great store - clean, well-stocked, and friendly staff. read more

The pharmacy lady was so irritated that we were there and made it obvious that she was unhappy about updating our address! We are at the pharmacy because someone is not feeling well the attitude does not help anything. Walgreens Pharmacy SUCKS!!!! read more

Was responsible for getting photos for a funeral for my nephew that just passed away and the photos came out absolutely horrible. My nephews face was cut off out of ALL THE PHOTOS. Like how could you give this to a paying customer ?? And on top of that I ordered a photo book and they just gave me the photos. I use to work for Walgreens and it's common sense to make sure the photos are correct. I asked for a refund or the photos reprinted and they said they were unable to do both. I will never go to this Walgreens again! This is a disgrace! Service was very poor. I would definitely rate this store a 0 if that was possible. Training needs to be done in the photo section! read more

Drive thru has been closed for months. Pharmacy so slow you can stand in line 10-15 minutes. Great location and well stocked just not accommodating for drive thru or quality pharmacy help. The help they have in pharmacy besides being slow is not good at understanding what you need. read more

Terrible place. Rude people in the pharmacy who can't "communicate" well. Three times I've tried to go there for my medication and the pharmacy was actually closed, mid-day. The young girl up front at the cash register said "oh they all went to lunch". The last time was Feb. 26, 2012. I now avoid it. read more