Had a very helpful 'new' employee wait on me. Very courteous. Answered all my questions. Truly a enjoyable experience! read more

I brought a FedEx shipment of three packages to this location for pickup by FedEx. One of the two associates at the front counter told me that each package needed an individual tracking number. The other seemed completely unaware of how to interpret the shipping label at all. I informed them the labels were generated on the FedEx website and were correct and that I had made similar shipments in the past without issue from that location. The first associate rudely responded that I needed to leave with my packages and find another location. I left and traveled to the FedEx full service location in Northford Ct. There, they informed me that everything was in order, handed me a receipt and wished me a good day! I recommend avoiding this Walgreens for shipping FedEx packages. It's worth an extra few minutes of driving to find knowledgeable friendly service. read more

This pharmacy is the worst. On hold for 30 minutes, days to fill prescriptions Promised pickup times ignored.

RUDE RUDE RUDE bunch of pharmacists, especially the pharmacist wearing the hijab with glasses who refused to give me her name and who SLAMMED the gate down while I was talking last night (Feb 1 at 6:45pm)! The staff in the pharmacy is so unprofessional, impatient, and totally unhelpful! Nothing is worth the aggravation and disrespect that you get here - these people should not be working at all let alone handling people's medications! I definitely do not recommend going here! I've moved my prescriptions to the CVS down the street! read more

This is the worst Walgreens I have ever dealt with. Poorly staffed, registers that don't work, drive ups that close on a whim and just awful service. When will they realize the CVS across the road will get my business. Complaints to corporate fall on deaf ears. read more

There rude there they leave you on hold for a very long time and forget about you. They don't wait for you to say OK you'll hold. Their customer service is skills are ridiculous and the pharmacy side your prescription gets called in 8 o'clock in the morning it's not ready for the next day sometimes. When you know everything is OK with your insurance and etc.. read more

I don't usually use Walgreens but had to go into urgent care on a Sunday and my regular pharmacy was closed. I waited 2 1/2 hours and was then told that although the pharmacy tech could access my prescriptions on her computer, the pharmacist could not find them on her computer. The pharmacy tech did not know how to fill the prescription and the pharmacist refused to fill it because she couldn't find it on her computer. I was sick as a dog and had waited 2 1/2 hours and was then turned away without my antibiotic. I had to drive home at night in the rain and will have to call the urgent care first thing in the morning and ask them to send the prescriptions to my regular pharmacy for pick up. I have never experienced anything like this in my life. I will never go back to Walgreens. I don't think anyone in that Pharmacy knew what they were doing. What made it even worse as I am night blind and was not expecting to have to drive in the dark but because of the 2 1/2 hour wait was put in that position. read more

I've been a longtime customer and have loved the pharmacy staff. But the last couple of months things have been terrible it's impossible to get through on the phone and I can't wait in line forever. I'm told they're short of help and I realize that most stores are but when you depend on life saving meds and keep getting notifications to contact them to go over prescriptions and you cant get through makes it really hard to resolve the problem and causes delays they blame on you for not making timely replies. I would like Walgreens to do better! read more

Pharmacy is exceptional. Pharmacist special ordered my medication instead of giving me a generic brand that I didn't want. Such lovely people and store is very clean. read more

One of the manager's here, Justin, was extremely rude!!! We just moved to this area, and I'll never use this Walgreens again! I submitted a large order online for some photo and canvas prints, most of which were of our wedding photos. I received an email the following morning asking for a release form from my photographer prior to picking up my photos, which was fine. However, our wedding was two years ago and I did still have any reason to be holding onto my photographer contract that long, so I politely called the Walgreens to see if there was a certain release form that they had, that they would like me to send my photographer to sign? Simple question...No problem. Well, no...the manager was extremely snippy with me and cut me off mid-sentence, and said "NO, it has to be a release form your photographer". So I nicely tried to say, okay, well I just was calling to see if you had something they could sign since we got married two years ago and I don't still have the contract as we haven't had this issue before. The manager again, snapped at me a very impatient and rude tone, "It's a FEDERAL LAW ma'am!!!". I'm not sure if this store is used to people trying to pull a fast on them, or giving them a hard time about this... but I had no problem getting something from my photographer, I can understand that... but don't take that out on me...I simply had a question if there was a actual release they had, and I'm not some criminal. We own the rights to our photos. So, I emailed our photographer and explained the situation, and she even said how silly they were being... and kindly sent me over the link to my original contract, with the section regarding our rights to our photos, and even said if they have any more problems you can have them call us directly. I forwarded Walgreens photo, the email with the contract and well as the photographer contract info, and asked them to confirm receipt. I then waited the whole day and did not receive a reply, so I called. It was my lucky day, and the "friendly" Justin answered the phone again when I asked for photo. I said "hi, yes I was waiting for a confirmation back from my email regarding my photos and just wanted to make sure you received it?"... again, Justin cut me off mid-sentence and snapped at me "Wellllll, did you send in your release?!!" Me: "yes". I was then put on hold, and when he came back he again told me in his snippy attitude "We can't print this link out in our store, so you're just gonna have to print it and bring it in". I told him that "we just moved and I don't have a printer set up yet, can I just take a picture of the contract and bring it in on my phone?" Again, seemed like a reasonable question to me... and you would think if I'm ordering over $100 worth of photo canvas' and prints the manager would be helpful at this point to find some resolution, especially now that I've sent them my photographer contract and proved that I own the rights to my own photos. Nope. He was still rude, and snapped at me "No, we need a physical copy" and again told me it's a Federal Law. So I finally had enough of his attitude and asked him why he was being so snappy to me and told him to be honest you're pretty rude, I've already proven to you that I own the rights to my photos so you would think that they wouldn't still be making it so difficult on me to spend my money there, and that he might actually try to find some way to assist me in resolving this issue since I shouldn't have to jump through hoops at this point and go find a Staples to print the damn contract to bring them at this point. Justin, then said" well I'm sorry you feel that way, but you're gonna have to print out your contract and bring it to us". So I was fed up at this point, and asked to cancel my order. I got my canvas prints made from Walmart photo, and from now on I'll go to CVS. Ps... my photographer told me that she doesn't think Walgreens has the best printing department anyway, and she's actually the one who told me Walmart prints are way better quality anyway. read more

They are vastly superior to the CVS across the street where folks in the pharmacy won't make eye contact and are horribly rude. People are very friendly here. That's what earns the 3 stars. The two stars that are missing are because I scheduled a flu shot appointment for my 85 yr old father, in the age of covid. We arrived 5 min before his appointment. Waited in line for 5 min to check in and was told that there were 3 people ahead of us. I said that we had an appointment and was told that it didn't matter, if someone comes in first, they are first on the list. What's the point of the appointment process? We then sat for 45 minutes, 25 of which the other customers were already gone. Almost an hour for my elderly father to sit in the middle of a Walgreens. In. The. Covid. Pandemic. We watched the person who was giving the shots choose to walk a co-worker through a lengthy billing process. Choose to work on filling orders in the back (but still visible). It literally took 2 min to give the shot. Very disappointing. read more

Walgreens,Washington Street New automation for phones ........PERFECT!!! Refills done easy!!! read more

I love this Walgreens location. They are far superior to any other drugstore. They are friendly, follow all the COVID protocols, and have THE BEST SELECTION. I also love the drive-through!! It is a game changer. It is so easy for me to pick up my prescriptions. Absolutely love this Walgreens location. read more

Zero stars. As a very frequent customer, my last review was 5 stars. Definitely changed to zero. As I was walking in the door, a staff member, who I'm assuming was the manager, practically shut it in my face. It was 9:58 and the store closes at 10:00. I wan't there to browse, I was picking up 1 print from the photo lab. The transaction would have taken under 60 seconds. I told him, but he was already half way to his car. CVS is across the street. I definitely will not return to the Walgreens. You just lost a regular (and formerly happy) customer. Funny that the staff was what kept me coming back, but the manager's horrible attitude towards the store's customers is what lost this customer. Poor choice of a manager. read more

Typical drugstore to grab just about anything you need. Customer service has improved and they have increased the amount of products in the ethnic hair care section, which is a plus! Overall, I stop by Walgreens a lot because I live close to it! :) read more

This is a solid Walgreens. A bit pricey, but cheaper than cvs or riteaid, especially if you avoid buying food. They have a great selection of vitamins, bandages, and creams. It's also a good place to buy tools, sunglasses, and gift certificates read more

This Walgreens has become my favorite store in the area. Primarily due to the staff. They are so friendly and helpful. The variety in the store is sufficient. The prices are definitely lower than CVS. Sale prices are incredible and can usually find what I'm looking for on clearance. Always browse clearance items. Best of all is the ease and speed picking up prescriptions. Switched all of mine from cvs to Walgreens because at cvs if you want to wait it's always an hour. At Walgreens they say 15-20 minutes and usually get a text that it's ready in 5 minutes. Nothing but compliments for this store. Also use and save points which are automatically earned and kept track of. There so often that I am almost up to $50 in points. Love it. read more

Ordered prints from here just as I have many times before. Some of these photos included my wedding pictures, which I paid thousands for and own the rights to from our photographer in Mexico. Get an email stating that the photos are ready but shortly after receive a call about the professional photos. Only 3 of the pictures in the group ordered were from our wedding photographer and are clear of any watermarks, etc. because we paid for them. The rest were taken with my camera and edited by me. Walgreens states they need permission from the photographer, my husband explains that the photographer is based in Mexico and that we bought the photos and rights. Walgreens wants some kind of letter, which we do not have, we simply have the total wedding invoice, photography brochure which states we get the rights, CD, USB, and photo book from the photography company. I ordered same day prints for the sole purpose of being able to get them quickly and after about 3 minutes on the phone it just wasn't worth it. Asked for a refund, which they did take care of. Never had a problem printing these photos before, to which the person on the phone said "well something must have fallen through the cracks." Lol, no. Won't be using Walgreens again, their loss as I do a lot of printing. read more

I love these guys. I had to switch over from CVS across the street because of how horrible they were. The first day I walked into Walgreens I was pleasantly greeted by the young lady working up front and the people at the pharmacy were extremely kind. The refill process is also smooth unlike the competition. It's nice to not dread having to picking up my medication. And yes, I dreaded walking into CVS. They are that bad. read more

it's walgreens! not much else you can say. predictable, not too exciting. middletown has a lot of drug stores.

every month its the same thing we dont have enough to fill it heres a partial i get this medication every month. you would think that after 3 years they would get it read more

Staff is courteous and friendly but very over priced! I paid much more for over the counter medicines than I would have at even a grocery store. read more

this walgreens is great. its completely remodeled with a huge selection. always clean, the people are super friendly and nice. they always have what i am looking for :) thanks walgreens middletown!! read more