This is the rudest Walgreens pharmacy I've ever been to, not only is the pharmacist rude but the techs are rude as well. My husband went the other night and waited in the drive through - there was still a few minutes before 9 o'clock (btw,the website said the pharmacy closed at 10) they told him they were sorry that they were closing in a few minutes and they could not give him his prescription he would need to come back in the morning which he was leaving town now w/o his meds- very rude. Every time I call it is like I am bothering them. If you're looking for a pharmacy, keep looking. read more

Bita was the pharmacist on duty who was eating while attending to my husband, not only is that unprofessional but rude. this location has a bad reputation for service, but being as its about 2 mintues from our house and the price is very fair we decided to send our prescriptions here. Never in my wildest dreams would I have imagined my husband becoming a victim of malpractice by your "pharmacists"! His prescription was ready and packaging was correct so he paid, like normal, and went home not thinking his antbiotics would be something else. He opened the packaging on next day when I woke him up, as the normal time, around 7 am to drink his breakfast shake and take his medication that he normally takes 3 times a day with every meal. he took his medication as normal the realized later on that the medication was under someone else's name! - take this medication 1/2 before meals. his normal medication is to take medication with his meals 3x a day. the label on the bottle is for gemfibrozil with 600 mg and his normal medication is an antibiotic clindamycin 150 mg. huge difference! called pharmacy (i have record of all calls to this location from my personal and work phone including names and conversations), and not any sign of remorse was shown. i also informed them that heavens forbid my husband would have been pulled over with this medication for, "martha", on his person that could result in a criminal charge. All because someone at this location doesn't pay enough attention. Another review on line shows that this isnt the first time this has happened to someone. Walgreens needs to fix their issues with their irresponsible, rude, and unethical employees and find some good well hearted people. my own belief is that a pharmacist is someone who chose that career move to help people not make them afraid for their lives! malpractice is not okay and certainly from people youre supposed yo be trusting! diane, kathy, bita and all pharmacists there should really change their attitude or get another job- something must be done...walgreens your reputation is on the line look at your reviews at this location have you no shame?!?! read more

I wouldn't recommended it. We took our photos there to be developed and they told us it would be ready by the end of the week. It wasn't ready FOR AN ENTIRE MONTH. Every time we called, we got attitude from the workers. I won't be shopping here for anything again. There's a CVS right down the street from here, much better costumer service. read more

Very poor customer service. The manager, Diane, couldn't be bothered to stop and help me find what I needed. Very sad if she is the one setting customer service standards. read more

Horrible horrible horrible service. Don't expect your prescription to be ready when they say it's ready or even on the same day. Go somewhere else read more

I've been going to this pharmacy for over five years. The staff has always been very helpful and nice. Yes, there have been occasional wait time issues, but I've never been to a pharmacy that didn't occasionally have the same. In fact, the reason I keep coming back to this place is because of longer wait times and less friendly service at other local pharmacies. The store is clean, the workers friendly, I definitely recommend this Walgreens. read more

Worst Walgreens ever. The pharmacy is beyond slow and incompetent. My dr sent a prescription over at 10 am. I called to see if it was ready and staff said it would be at 11am. I came at 3pm in the afternoon and it still wasn't filled. Never again. Last time I'm ever going here. Switching to cvs on Custer and Virginia instead! read more

This pharmacy is terrible. They rarely fill scripts in a timely fashion and are consistently short staffed causing long lines and wait times. Tonight we waited in line for 15 minutes to be told they were not filling anymore prescriptions, with 2 hours left till they close, what? Isn't that what a pharmacy does?? At the corner of not so happy! read more

I have been going to this pharmacy for years and in the last 2 years it has really gone down hill. Like stated in other reviews, the gentleman that is the pharmacist is very very nice and helpful. But that's the only reason I even give 1 star. I have waited in the drive thur for more than 40 minutes. Even though they have a mirror in the drive through they don't take you in the order you arrive. (Trust me, they are not attentive enough to see when everyone arrives.) The young ladies that work there are so slow I think they are back manufacturing the meds while you wait. And rude, ugh, would it kill them to smile and be kind. Ok, if you can't be kind, fake it. If there was any, any, any pharmacist between them and 75, I would change, but there's not so I am stuck for now. I don't know if the poor things have not been trained properly but they cannot multi-task to save their lives. My meds are often not ready or complete. If you call in refill and you need your docs ok, that is another 1 or 2 days of waiting and even then you may have to call back and forth to make sure things are getting done. I really love when I go there looking half dead, with a antibiotic script and they ask if I need this today. It's a "freaking" antibiotic I "needed" it yesterday. I normally don't write negative reviews but today I was in line and there were 3 other ladies and we were all just at our wits end. Each one of these women complained about how slow, rude, and unhelpful the ladies behind the counter are and I just had to warn you go to anywhere but here......... read more

I went to pick up printed pictures today that my mother had difficulties ordering, and Bill was so kind and understanding through the whole process. You can tell he really cares about the customers, and their happiness. He was a huge help today, and an amazing employee! Also, thank you to Dennis who helped my mother through the process, and making sure the situation was resolved. Thank you, thank you, thank you to both of you! read more

I was shopping with my boyfriend today. While we were in the medicine area looking for cough drops I had picked up a bottle of sunscreen and started messing with the cap a little bit. While my boyfriend was choosing what cough drops he wanted this worker comes in between us and starts restocking the whole section of cough drops, while we were shopping the section. It's fine, we both stepped back and watched her cause it was kind of odd. We are waiting for her to be done and I start messing with the cap of the sunscreen. She stopped restocking the shelves and immediately looks at me and says "are you gonna buy that?" I thought that was a very odd question of her to ask me. I said "umm why" and she replied "cause you really shouldn't be messing with the cap". I wouldn't even be messing with the cap of the bottle if she wouldn't have interrupted what I was looking at... anyway, I told her it's fine it has a safety seal. She was very rude and told me just give it to her. She left her hand open and waited for me to give it to her like I was a toddler in day care. I looked at my boyfriend and he was just as confused as I was. I finally just give it to her and she continues to restock the cough drops. My boyfriend and I are still waiting for her to finish so we can get the cough drops and she says "is there something I can help you with?" in a very judgmental tone. ummmmmmm..... are you serious. We leave the isle and head to the check out. She is called up to check someone else out but was eyeballing me the whole time at the other register. She was very rude and must've assumed the worst because of my age. Although I am an adult I'm still young and can't be treated as a respected customer in her eyes. Very disappointed Walgreens! Hire nicer staff! read more

Hands down WORST pharmacy ever. My prescriptions are never ready on time and they have a new young girl who has a horrible attitude. Today is the last time I will ever be filling my prescriptions at this location. Waited 20 minutes for her to figure out my prescription was still being worked on, and this was at 145 pm the day AFTER it was suppose to be ready at 7 pm. I go to this one because of the convenience to my house but it ends up taking even more time. Long story short DO NOT GO HERE. It will waste your time. Worst pharmacists ever. read more

Thank you Debbie for all your help getting our daughters prescription straightened out you turned a debacle into a smooth transition to your pharmacy. We look forward to doing business with you. read more

Terrible location. The pharmacist is RUDE and unhelpful and the drive through takes FOR-FREAKING-EVER!! The old guy behind the counter at the photo/Fed Ex drop off spot is angry and gives customers attitude. This place sucks. read more

Pharmacy drive through staff barely crack a smile and it always seems to take longer than necessary to drop off or pick up a prescription. I only go here because it happens to be the closest one to my home. read more

The pharmacy staff is awesome here. Today my daughter seriously needed a medicine the pharmacy didn't have in stock. The staff made a personal effort to find the medicine at another store and get it back to the store for me to pick up. read more

Came here for sales add sales. They were out of a lot of items. Also I bought some socks that had a coupon attached to them. The cashier would not accept the coupon because it expired. She should have given me the discount and went and removed all the coupons I bet the coupons are still on the socks waiting for the next customer to get screwed. read more

I received a gift card from Walgreens for Starbucks. The card was not activated so Starbucks would not honor it. I took the gift receipt and card to Walgreens and they would not honor the card. I reached out to their corporate customer support and they would not honor the gift card. So, why give a gift receipt? Terrible service! I will change all my prescriptions to Tom Thumb and never shop here again! read more

If I could give less than 1 star that is what would happen. Avoid this location like the plague. Worst customer service I have ever seen by any business. Lazy, non-caring, employees. read more

Jimmy H This store is understaffed, when they do finally get around to you they are rude. They act like they are doing you a favor by waiting on you. Walgreens has much better service than this, I have used their pharmacy for years . I moved from Trophy Club Tx ,used Walgreens there 9 years no comparison. read more

I've been going to Walgreens on Redbud and 380 McKinney for over 20 years and these past couple of trips were the worst.The pharmacist Lara was so rude and asking me so many questions about my daughter's meds and I was just there to pick up meds.She didn't give them all to me so I had to go the next day and she was there again grilling me with questions and threatened to call CPS AND withhold the rest of my daughter's prescriptions because she said I was uneducated about my daughter's condition so I literally had to explain all of my daughter's business in front of the whole store and she kept arguing and called the shift lead which I had already complained to the manager the day before. I kept asking her what is her problem.She is nosy and apparently racist .I kept telling her that my daughter has her doctors that she goes to ,I dont need to be explaining anything to her.And she had just received her food from somewhere and was eating and had it all spread out on the counter back there in the pharmacy. I think I will be switching pharmacies after all of these years.No one should have to get upset picking up their meds. read more

This is the worst pharmacy ever! We used this pharmacy for several years and never was there not some problems with our insurance,the meds being out of stock,waiting for hours or days to get a prescriptions filled,rude help!We finally had enough and moved to Walmart at Custer Rd. and 380 ,fast ,efficient service. We were in the area and decided to get a flu shot at this Walgreens ,our insurance covers flu shots ,but of course there was a problem again with our insurance according to them! We drove to Walmart got our shots no problem at all!!!! I would say go to Walmart or CVS . Walgreens cooperate office needs to find out the problem in this location as there is serious issues! S.Brown read more

Horrible customer service at pharmacy. Always feel like I'm disturbing the employees when I wait in line or on the phone with them for 20+ minutes just to pick something up. Employees always taking breaks when there are long lines. Worst pharmacy experience I've ever had. Will be transferring my scripts ASAP to another pharmacy. read more

The worst pharmacy ever! Long lines and wait every time. Awful costumer service. I went to pick up a prescription and was told that there is another one waiting for me. I asked the person at the window what was my prescription for and without any shame she said she doesn't know but my doctor sent it and I need to buy it. There was no "let me ask the pharmacist to help you" or "why don't you talk to your doc first" or any other explanation. She then very rudely asked for my credit card. The rest of the staff r the same. It seems like rudeness and complete lack of knowledge are important job requirements in order to get hired in this location. read more

My rating is based on the pharmacy. First of all, the customer service is not good. My Dr. sent over 2 prescriptions at 11 a.m. I called at 1:05p to check when it would be ready. Woman who answered phone was very curt in telling me that the prescriptions were in process and I would receive a call when they ready. For the next 4 hours I monitored it by checking my online access to Rx status. The online message showed in process and then "filled" but not ready to pick. After close to six hours. I went to the pharmacy - one prescription was ready and the second one close to being ready - I had to wait about another 15minutes and finally able to pick them up at 6p. While waiting I heard the woman at the counter telling other customers "you have to wait until we call you -- it could be another three hours". Something is severely wrong at this pharmacy to have to wait 6 hours for a prescription. I used this pharmacy often in the past and didn't have these issues so either there is a staffing issue or a management issue. Bottom line is if you need your medicine in a reasonable amount of time, you may want to avoid this pharmacy. read more