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    Walgreens

    Walgreens

    2.3(10 reviews)
    4.0 mi

    Horrible Customer Care! Absolutely no help at all when I…read morejust wanted to set-up an account. I'm switching to another Pharmacy today! (Guilderland location)

    On 11/4, I called the pharmacy four times and each time a rep answered and hung up the phone. I…read moreeven called the regular store phone and when they transferred me to the pharmacy, whoever was on the phones picked up, said nothing, and hung up - as if to avoid speaking to customers. I figured I'd just refill my prescription using the automated phone line. Did that and it said my prescription would be filled by 3:45 same day. Before leaving the house, I called again to make sure it was ready before making the trip there, as I live 30 minutes away, but again, hung up on. I got to the pharmacy at 4:30 and the attendant let me know, in a very short manner, "We don't have anything here for you." I let them know the automated system said it would be ready for pick up by 3:45, to which they responded "well we need an order from the doctor." Shame on the automated system for its error in ETA and shame on the employees at the pharmacy for not answering not one of my six calls. This trip could have been prevented and I could have reached out to my doctor before their offices closed had I known. I'm going out of state tomorrow morning before the pharmacy opens and now I'll have to wait a week to pick up. Someone's needs to be educated on how to do their job, especially when they're dealing with people's medications.

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    CVS Pharmacy

    CVS Pharmacy

    3.0(8 reviews)
    2.6 mi
    $$

    Cheap prices. Not the best service. Phone takes 10-15 min. to talk to a live person. They don't…read morenotify you when prescriptions are ready. When you say you are not being notified, they say to "Call Corporate. It's not our problem." I guess they just expect you to call multiple times to see if your prescription is ready and wait 10-15min. on hold each time. Then they tell you they put your prescription back because you didn't come in and get it, and now they are out of it, so can't refill until next week. (My prescription ran out. They said they would call my doctor and have her fax a script. I never heard back. I called back 2 weeks later and this is the response I got.) I mean, seriously? But if you have nothing better to do with your time, they are definitely the cheapest around.

    DO NOT - I REPEAT DO NOT GO TO THIS STORE OR ANY CVS FOR THAT MATTER! I took my tapes into this…read morestore to get converted into DVDs. The girl told me they do it in house so I expected to hear back within 48 hours. I never did. I called and called and called no one ever answers so k went in and asked where we were in the process. The employees said they don't see my stuff there. So then I asked to speak to the manager they said he wasn't there so I gave my info for him to call. He never did. So I then called and called and called and no answer. So went on their site and was directed to speak via chat w a rep from yes video. She told me that they don't have my stuff nor was it ever shipped. This is now 5 weeks later. The rep contacted the store manager and he said he has the tapes still and was going to call me back w the info. He never called. This has continued for over 2 months now and the manger Garrett Rexford has mailed my tapes from my childhood and of family members who are no longer w me to a business somewhere in Grand Rapids Michigan. He sounded as if he didn't care and said here's the info and basically expected me to figure it out. I could only get so far bc I did not mail it. From months of going back and forth with ups, cvs Corp, the manger and yes video. I have gotten no response from anyone and Garrett the manager has also blocked my number. I've documented all calls, texts, chat etc with everyone.

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    Walgreens - cosmetics - Updated May 2026

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