I'm disappointed in the level of service at this pharmacy.
I was issued a savings card by a company that produces my medicine. I provided it to the pharmacist nearly 1.5 months ago. When I returned to pick up my medicines, I was never given it back. Unbeknownst to me, at such time, I telephoned roughly 3-4 weeks thereafter, to request it back. They advised me that they do not have it, and that I will have to call the company and go through the entire process of interview, so as to get a new card (a 1.5 hour interview)
I was never telephoned by any staff to inform me that they still have my card. I was never asked whether I would like to pick it up.
I was told that the pharmacist "normally" exercises discretion with regards to people's saving's cards, and typically, Walgreen staff at Main St, Las Cruces decide to throw it away once they enter it into the computer.
This is entirely unacceptable. I gave a card that belonged to me, under the terms and conditions bestowed and inherent to my relationship with the company that produces my medicine. A member of Walgreen's staff arbitrarily decided to subrogate on behalf of me, and discard it. Furthermore, they attempted to justify the subrogation as if I signed an agreement to such arrangement.
Nothing in the realm of transaction custom and practice allows for such a transaction to take place. You have something of mine, I want it back. I should not have to go through the process of getting another card because of incompetent Walgreen's staff.
I requested to speak with the manager. I was denied such request by Marty, stating that I had already spoken with one. I advised Marty that he had told me that such manager was only temporary, and that I wished to speak with the permanent manager. The intent was obvious, to reach someone more competent than the previous Mr. Mestrada. Denied.
I initially began to notice a serious dip in competency amongst Walgreens Pharmacists when I moved from the east coast to the High Desert of California. I decided to give Walgreens another chance after moving to New Mexico. Same story in pretty much the same region. Unfortunate. read more