The customer service in the pharmacy is by far the worst anywhere! They all seem to despise interacting with customers. Who hires these employees? They all need to go through customer service training or find other jobs that do not require interaction with customers. Walgreens, you can do better! read more

If I could leave zero stars I would. WORST PHARMACY IN TOWN. They never answer the phone not even to other pharmacies when you want to transfer your prescription. Not only they don't answer they purposely hang up. The medications are never ready when they say and they are SO RUDE all the time. Never going back. read more

This place is always inefficient. Prescriptions are never ready when they tell you they will be. The staff is almost always rude.

I came here to drop off a package for FedEx and it took less than a minute to process it! I love it! Also they have some items really for day to day stuffs like snacks and drinks as well as personal cares! read more

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Nyu is the worst pharmacist I have ever encountered. She is beyond rude and disrespectful. I will be emailing corporate to let them know.

The pharmacist Sarah is by far the rudest human being I've ever had the displeasure of dealing with. I regrettably switched pharmacies because this location was more convenient. After not once but TWICE of unfortunate and disappointing experiences, I would gladly drive 100 miles on a bicycle, barefooted, with flat tires, in sleet to another Walgreens before ever going back to Spring Green. Some detours are worth taking- this is 10000% one of them. read more

Twice now I have been told, "your doctor has cancelled your prescription" for two different prescriptions because they (Walgreens) were not refilling the correct prescription, even though I entered the information correctly! When I asked them to look again and make sure they were filling the correct dose the technician said, " oh it will be ready by such and such time!" My doctor did not cancel my prescription!! They have terrible customer service, never have the full prescription available, it is never ready when I go to pick it up on the date and time I was given by the automated message. And they never take responsibility for their lack of customer service! They even tried to give me a 90 days supply of insulin that they could't find because it had been left out on the counter for 24 hours instead of being put in the refrigerator! They actually told me that, and then tried to get me to take it! Peoples lives depend on their professionalism, and they are taking it very lightly at this location! read more

Terrible service, was told an hour maybe hour & half, showed up after an hour & half & they were closed for lunch which is fine but then I was told it's still not ready & going to be another twenty minutes. read more

Absolutely the rudest pharmacist I've talked to. Doc sent prescription in yesterday afternoon and I called this afternoon (24 hours). Pharmacy said they had no prescription. When I mentioned the doc and the med she said Yeah we have that one but that my insurance would not cover the meds unless the doc changed the daily qty from 2 to 1. Suggested doc double the volume and change qty to 1. When I asked if they notified doc she said yea. I called doc and they never heard from them and said they'd call them back with the change. I called back to check if the doc called back and they said they did not have a prescription for me! Wtf! All she wanted was to get off the phone. I told her I had spoken to her about an hour earlier and she said she knew the prescription was there just that they did not fill it. She's rude, and did I mention...she's rude! Holy crap Walgreens on Spring Green in Katy. You absolutely suck! I won't be filling anything with you in the future. Count on it! And do something to change your nasty "I don't care because I think people are just stupId" attitude! It can't be doing your health any good. I'm sorry you're the way you are. I can only imagine how much it must suck to be you. Have a nice day read more

I'd leave 0 stars if it was an option. The past years the staff has gotten worse and worse. I have been using this pharmacy for over 5 years and I'm done with them after today. I called 4 hours ago to have my daughters prescription transferred and the girl who answered the phone was rude and told me I needed to make the call to transfer myself, after I already called HEB in Houston and they said Walgreens would have to call them. She said she would call (honestly her tone of voice was piss poor and I felt like she wasn't going to call) I called Walgreens to see if it was ready and I was right! She never called HEB. Wasted hours of our time and now we have to go out of our way. Screw this pharmacy Y'all's ratings are low for a reason read more

I went to transfer my prescriptions to this Walgreens since it is the closest to my new residence. The technician that helped me had no idea how to work the computer system. The technician kept asking for help from coworker. Pharmacy manager should not release employees to work until properly trained. However, they were all very nice and properly masked. read more

I'm looking for a new pharmacy as we speak. They've never been the kindest.... But this last year the pharmacy staff is absolutely rude af! One of the worst times of the month for me, consistently, is having to try to call or talk to the staff here. Never answer the phone, and when they do, they talk down to you, treat you like shit, and hang up on you!! Every. Single. Time. read more

Honestly the worst pharmacy I have ever been to. They have not been able to fill my brand name script for 4 months and every time I get a call to say it has been filled, when I get there (a) it is not filled (b) they fill the generic and not the brand name (not covered by my insurance as I have told them for the past 4 months) or (c) they tell me the have to order it even though they told me it was ready and one of the above things happens again. The staff is extremely rude and unhelpful. read more

They need zero stars. Blue cross finally approved my meds. Kroger can't fill it. I go to Walgreens at least 3 weeks ago. I have NEVER heard from them. I go today, and the young man attempts to correct me that I should have already picked up the script. I responded with "how cool it would have been if you had called me." he said that he knew we did. Ya didn't. Well, precious began joking from the register with another person in the back while he is trying figure out my info. Twenty minutes later and three trips back and forth-- he says that Walgreens can't fill the script. He texts me while I'm standing there that my script has been delayed. I lost my temper and raised my voice. As I stormed off, the fourth lady,that the other young woman waited on, attempted to correct me. I handled that well by the way. I told her to stop talking to me. read more

Walgreens - Text from Walgreens. - Drugstores Near Me - Katy, Texas

This by far is one of the worst Walgreens I have ever had to use. My insurance changed this year so I had to switch. It is also the closest to my house. This location is in a very busy area of Cinco Ranch and serves thousands of homes, but I doubt they can keep customers. They have to be the slowest at filling prescriptions I've ever seen. Hours. It takes hours to fill basic prescriptions. Every time I go to pick up my Rx they forget to bill both of my insurances. Every time. They also completely shut down for lunch. Most pharmacies stagger lunch breaks as to not disrupt the flow of patients. Obviously patients are not top priority. Lunch is noted on a sign from 130-2pm. Today a small sign was up saying they would be back from lunch at 210. Just wonderful. Save time and drive to the Walgreens 5 miles away. Though that location isn't much better either read more

Walgreens - Closed from 130-2. Oh snap. Never mind. We will just make small signs and open when we want. - Drugstores Near Me - Katy, Texas

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The staff in the pharmacy were super nice in answering my questions and very patient. Store is very clean and the store team is always pleasant. Thanks Walgreens on Spring Green In Katy for everything you are doing! read more

I arrived at the drive-thru of this Walgreens at 1:34pm. Mind you, Walgreens happens to be the 2nd largest pharmacy store chain in the US. I was told they were going to lunch and I could not pick up my prescription for another 30 min. I asked if this was the case for going inside and it was. If this were a "mom and pop" pharmacy I would be delighted to give them a lunch break but Walgreens? Come on. Ridiculous. Upon pickup I asked if this was a daily event and they said they do close daily for lunch 1:30-2:00 but, "if we leave late, we return late". ‍ read more

The pharmacy staff is insanely rude and unprofessional. Any time I've had any kind of issue, nobody is helpful. When I've threatened to report them to their corporate office, they smile and say go ahead and leave the register which is a slap in the face for someone in need of medical assistance with prescriptions. Yareli, the acting manager is awful and provides no help or accountability for her poor staff like Esmeralda. The store manager, Sara is no better. No empathy or accountability for her staff. Hopefully corporate removes them from this location bc when I say it's shockingly surprising how ppl who handle our medicine can be so uncaring about assisting others in need. My entire family and I have decided to end our services with this store strictly based on the action of these employees. No wonder they're a 1 star location. After reading the reviews from others, I see we've all had the same experience. read more

The pharmacy was outstanding. My wife needed a dozen prescriptions filled only an hour and a half before closing on Christmas Eve. Since she was being discharged from hospital and most pharmacies were closed on Christmas, we were very worried about getting the Rxs done in time. Pharmacy manager Quinn got his team working on them and got them filled with time to spare. My wife and I are very appreciative and grateful to the Walgreen pharmacy team at this location. read more

Absolute worst pharmacy. Each receptionist is snappy and rude. They won't answer the phone and when they ado they put you back on hold without notifying you. I've been using this pharmacy for about a year now and it's been the same experience. Today was my last time being snapped at by their pharmacy employees and letting it go. read more

Pharmacy staff and service is terrible. No wonder they have a big sign with a signon bonus of $1250 for pharmacy staff. Kept us waiting in line for a long time to tell us yeah go tot he other line even though the signs were clearly posted. After waiting in the second line, we were told no shots today because we have no staff. This was all after I had called 10 mins before to check. read more

If I could give 0 stars to this pharmacy I would. Every single time, without fail, we have ever gone to pick up a prescription from this store it has been a mess. 3 different times, just this year, my husband has surgery and the medicine wasn't ready when we went to pick it up on our way home. Just today the medicine was called in at 10am and we went by at 8pm and it was a huge mess. We finally got them to fill what was prescribed, got home only to find they doubled one of the medicines and totally left one out. It's just totally ridiculous and unacceptable. Do NOT use this place. We will definitely not be using them ever again!!! read more

I went to this Walgreens for my COVID booster (with an appointment). It was a debacle. The woman at the front of the pharmacy has no idea what she doing and she's incredibly rude. Stood in line. Acted like she was doing me a favor! Took my vaccine card. (Which made me nervous because she's not with it). Never asked me about the flu shot that I had also scheduled. Never took my insurance info. I was dismissed to the waiting room. I will say that the pharmacist that gave me the shot (and went to arrange the flu shot) was wonderful. But the woman at the front needs to go. BIG PROBLEMS. read more

DO YOURSELF A FAVOR AND FIND ANOTHER PHARMACY!!! They refuse to answer the damn phone so I can get update on my prescription order, and the wait time is always ridiculously long. read more

Terrible customer service. There are some people who work over there, that don't even know what they are doing. They told me flu shot without insurance will cost 40$ and after 20 mins of waiting at the counter to finish paperwork, told me that it will cost 65$. The lady that was working, was trying to figure out how to do the paper work and asking help from coworkers, while all the people were waiting in line. Just terrible customer service. Don't ever go there! read more

Horrible experience with this pharmacy the only two times I have been here. They are slow. They mumble. They are short with you. They seem extremely bored. They aren't professional what so ever. None of them deserve the job they have. Not one. I can't believe they are getting paid to be that rude and unprofessional. read more

THE STARS DO MEAN SOMETHING. One (1) star. This is a new location. New part of Katy. Id expect the new broom to still sweep clean. Here, it does not! I have purchased a few items here in the past. Was not trilled then. Thought it was new store jitters. I just had a horrible experience at the pharmacy. I am sure if they care to read this review they will know who I am. And befor I go on.... the Head Pharmacist and her assistant should be fired. I wanted a simple Flu Shot. I was told "hold on I need to ask the pharmacist if she has time cus we go to lunch soon". My jaw hit the floor. I saw a sign that said lunch was from 1:30 to 2pm. However it was 1:12. I told her "we have till 1:30 lets get this done." Her jaw then hit the counter. Apparently it must take 18 minutes to get ready to go to the 30 minute lunch. She seriously fumbled around with the computer for 10 minutes asking birthday insurance and what not. Kept losing my information on the screen. I have been to Walgreens 100 x in my life and they have my information. She was so set on lunch she could not get things done. I told her I would go somewhere else. She said "Okay by me". I asked to talk to her boss. I told her boss the situation and she said too me "What do you want me to do about it?". I replied "Your job.". As a supervisor she should have spent more time with the customer instead of figuring out her lunch plans with her subordinate. I told her that their lack of desire to help a customer was horrible and left. I cant tell you where to buy your prescriptions or get flu shots, but I can warn you about the horrible customer service here. I hope I never have to return to this location. Not even for milk. Good Luck read more

I have had two very frustrating experiences with the pharmacy. Both times I have waited the confirmed amount of time for pick up, and driven through to find that they don't have the medication in stock. No one bothered to send a text, email, or call to let me know either time. I had to find another Walgreens that had it, which resulted in 30 minutes on hold. I gave 2 stars because the second time the pharmacist called me back and had made sure the medicine was ready elsewhere in 15 minutes for pickup. Calling this Walgreens will also take up 20 -30 minutes of your time on hold or more. Faster to drive there. Am not getting any more prescriptions filled here. read more

ZERO stars for this pharmacy. They have terrible customer service and the wait times are extremely ridiculous. Who is in charge here? They're never busy but ALWAYS slow. The never answer the phone. They were decent years ago. They should be out of business by now. read more

Many years experience with this establishment, Kroger is my main stay but a simple antibiotic and a simple controlled pain RX, Kroger could not make it happen. Had been to this Walgreens to make Christmas cards, on 3 different occasions, the tech could not get it right, blamed it on new machines, new technology. Did not want to return here but Kroger forced me to. Pharmacy filled prescription within 10 minutes, like the automatic system where your name is entered in the system to be glared at by all, like Baskin Robins of the Walgreen's genre. Having been in their system for 15+ years, my insurance card was not checked for accuracy, ACA has messed with everyone, but my address had changed, repeated it three times and sure enough it is wrong, double checked the bag to be sure I was not walking off with someone else's RX, but too pooped to go back and get the address done right. If small instructions cannot be followed, big ones can be problematic, thankfully this is not a big problem, just inefficient staff. read more

This place is the capitol city in the land of The Worst. I have had the misfortune of having two surgeries this year. For one, we had to continually return to pick up pain med prescriptions that were just never filled within a reasonable timeframe. (I think my husband had to go back three times?) I was in excruciating pain. They didn't care AT ALL. Just today, my husband was told it would take fifteen minutes to fill a prescription. He was in there for nearly one hour. (I mean, just tell him to come back in an hour!) Every time I convince myself it won't be that bad, it's only prescriptions, etc. And every time we go back, it's the same lame thing. Prescriptions take an absolute eternity to fill; you can't count on them being filled before you show up in person half the time; there is no hurry or hussle or even concern about how long they expect customers to wait. So lame. read more

I wish I could give this place a 0! Worst experience ever! I will now being using CVS rather than coming to this place! The pharmacy techs are incompetent and they do not believe is customer service at all. I dropped of my 3 prescriptions 2 hours ago ( now mind you- I was told when I dropped them off it would be 45 mins). So 2 hours later I get a text message notifying me my scripts are ready. I have strep throat and fever and body is aching- so really not in the mood for any b/s. Well it gets even worse- I get here and am told only 1 script is ready! 20 mins later I'm still waiting b/c I politely told them I wasn't leaving until it was ready. Never in my whole life have I experienced such poor customer service, lack of compassion and empathy! I will never use this or any other Walgreen's again. read more

Terrible service. Can't find a prescription that was sent to them twice. Worse, pharmacist made fun of me when I told them my 85 year old Mother had to have her blood pressure medicine. Tried to call before going, but put on hold for 20 minutes and they never did answer. Don't ever choose Walgreens on Spring Green read more

Forget about using the pharmacy. I always have to wait an awful long time every time I come here. They told me they would have a RX filled in an hour, came back 3 hours later and they had not even started to work on it. They only have about 2 employees in the pharmacy most of the time. This is the only Walgreens I have seen in which they close the pharmacy for lunch. No offense to the employees, corporate should have built a full size store to support the demand of the area. Sorry, but I switched my RX's to Krogers. read more

the wait for this pharmacy is ridiculous!! every time i come im waiting 45 minutes-an hour or more in a line just to get my prescriptions. employees are rude in person and over the phone! 6 cars in line and ive been waiting for about an hour and no one has moved. the wait is like this every single time! they never answer the phone! please can help fix the problem this is absolutely insane read more

This is the worst Walgreens ever. Told me 30 min and then when I came back said they had questions and it wasn't ready. Waited 30 more min and asked and they had no idea what I was talking about. When I asked to speak to pharmacist it was magically ready. Altogether waited for hour and 15 for something I needed immediately according to my doctor. They need to get it together and change their attitude. read more

Pharmacy is terribly managed, under staffed, long wait, go else where if you want to be efficient. Save your time and energy.

If I could give the a negative rating I would. Due to changes in tricare we are now forced to use them. Trying to get an rx for my sick son, dr called rx in that morning went to pick it up at noon. Waited 20 minutes for them to tell me they didn't have it then sent me back to fry and 99. Had to go again this evening for a different rx, dr called while I was there, they said we're working on it should have to out in 20 min, 30 min later they come out and say they don't have it and I need to go to 99 and fry Rd . Yes I went off, why did it take you 30 min to figure out you didn't have it....... had them sent it toKroger across the street, in and out in 10 min. read more

HOW CAN A DRUG STORE CLOSE THE PHARMACY FOR LUNCH? I went today to,pick up prescription and found a sign saying closed for lunch. Walgreens is a DRUG STORE!! Obviously, too many are being built and they're understaffed, so it's completely ridiculous. How can a major corporation be so mismanaged ? Lynn L. read more

This pharmacy appears to be under staffed. The drive through is extremely slow, there is always a line inside, and forget about getting someone on the phone. HEB on Fry is 100% faster and much more helpful. read more