This review is based on my experience with the pharmacist with the red hair. Everyone else in the pharmacy is very helpful and has good customer service. You guys rock, that's why I still come to this location.I am not sure if this woman was having a bad day, but my visit here to pick up my prescription was absolutely horrible. I first heard her before I saw her, as I approached the counter. She had been currently(loudly, mind you) barking prescription information at the customer in front of me across two people standing between her and the customer. (Prescription information should be given privately, not barked at the person across the room, first of all. It's embarrassing if the customer has an ailment they don't want shared with the entire community.)
Then it's mine turn. I tell the pharm tech my name and they say it's gonna be about 15 minutes, so I decided I'd look around while I'm waiting, to pick up a couple things and not hang out with sick people waiting for their prescriptions in the waiting area.
This is in response to a yelper who mentioned shoplifter profiling in this store. You are not the only one who feels this. After walking around for ten minutes, what else am I going to do, I don't want to have to leave the store, I hear over the loud speaker in a panicked voice, blaring "security,walk the store!" I see like three people in their blue shirts walk briskly through the store, like they were hunting down a convict. What the heck? That makes me feel really welcome. I wasnt sure if I should take cover or what, the panic in this woman's voice was startling. I couldn't help but think, me, being the only one in the store, was the one they were sent to observe. This is unacceptable. I'm walking aimlessly because I'm waiting for my prescription which has now hit the 25 min. waiting mark. Instead of making your customers(I come in here weekly) feel like a criminal, how about put up a tv or a bigger waiting area(away from sickies)so they don't just walk around like an idiot, and then be monitored.This same store has tide laundry detergent on lockdown(I'm not kidding) so there's clearly a Head cheese whose got some paranoia issues. Note to management: Treat your customers like their business is appreciated, or they will find another drug store.
So finally my prescription is ready. (See I'm not a criminal, I'm now paying for my $95 prescription and the other items I didn't swipe.) So here comes Mrs. Smiley, the pharmacist. She asks me if there's any questions. Every response she gave me was in a totally condescending, I'm a know-it-all, you're an idiot tone of voice. I asked how many pills at once are you supposed to take, because some prescriptions make you space it out. Her response "the amount you usually take!" This Was my first time taking it. Every question I asked was responded with this intense response. I feel like if you are giving someone medicine which has a dosage and precautions to them, you should be able to take 30 seconds for them so they have accurate information.
Like I said before, I have had a good experience with every other pharm tech there, but this woman needs to learn how take a lesson in customer service, or at least, basic human communication. I felt like I was being scolded like a school child, it was ridiculous. read more
