I called at 10am asking if they do passport photos, the lady on the phone said of course we do just come anytime before closing. And i told her i would most likely be in later since i work late she said no problem come in before we close. I came in at 8:50pm asking about the passport photo, the manager (male w an accent) straight up told me "NOT RIGHT NOW!" I told him i had called in earlier to make sure i was able to take the picture and this guy looks at me and says we're closing soon! They close at 10pm meaning We still had an hr left!! Such poor customer service skills, and not surprised since he has so many complaints on here. Please find yourself another manager that has the work ethics to do his job and put customers first. read more

Positives: -this place is usually fully stocked -lots of friendly helpful employees -ample parking -store is organized and clean The downside: -long lines, only one cashier -you wait in the long line only to be told, "you have to purchase cosmetics at the cosmetics department. -the Indian cashier can be a bit rude -their greeting card aisle has shrunk over the years read more

Don't get your passport photo here. Just got a letter that the photo I got at this Walgreens is not acceptable by the US passport agency because it has been "digitally altered". This was a rush order and we lost a week at least. Hope we don't miss our trip next month!! read more

I like to go in and get what I need and not have to wait in a long line. As a corporate store do your hourly reading from store to store and proper staff your store according to your sales. So that you don't get these reviews,over and over again. As for the Pharmacy it very sad that you have an employee who really doesn't be long there. Your in the service business. Your service is lacking in the Pharmacy Department. read more

I need to find a new pharmacy. Being from Chicago I have this weird allegiance to Walgreens (I couldn't tell you why but I do). So every city that I have lived in I try to get my prescriptions filled there (Or a Duane Reade when I lived in NYC which is also owned by Walgreens). I had all my prescriptions transferred here after I just moved here from Seattle WA from another Walgreens in WA. I had new insurance from my new job...gave the pharmacist my new Insurance Card and waited on my prescriptions that I had filled via online...the Mean Pharmacist lady says that my insurance is not going through and I need to call my insurance. I asked her if she was sure because I had just called my insurance 30 minutes before I came in...she said she was sure and she said again that I would need to call my insurance company and she couldn't do anything for me and if I wanted to go ahead and take them I would need to pay full retail (to give you an idea of the "retail" cost of one of my meds is $564.00 for 30 pills). I think it is fine that she shared the realties of my insurance not coming up but hell-you work with sick people everyday! How about some empathy you mean, robotic, rude, dissmissive, crabby pharmacy technician. I understand that she probably wasn't having a fun time at work because this was at the beginning of COVID19 and people started hoarding toilet paper, medications and every sanitizing product in the store.... I walk over to the waiting area and start to call my insurance company-and I am a little annoyed and now I am on hold...then she hails me back to the cashwrap and this is all she says to me. "Can I see your card again" No please no pleasantries no manners whatsoever. I hand over the card to her she re-enters the number and she hands me back the card and the only thing she says is.... "I punched in the number wrong-your prescription will be ready in 5 minutes" No apology-nothing-I think a "hey sorry I made a mistake" sorry for the inconvenience and sorry that I am so dim-would have been appropriate-nothing no acknowledgement at all. I left with my prescription and looking for another pharmacy... Come here for so, so service and for a pharmacy that doesn't know how to read letters or numbers...and def. doesn't know how to apologize. read more

Darn it, every time I go here, I'm reminded why I never want to go again. Only pro is its convenient location. The manager can rarely be found, clerks could care less & generally everyone acts like they wish you weren't there.... and don't even get me started on the attitude of the photo clerk! I think next time I'll go where they appreciate my busibess. read more

Walgreens - Drugstores Near Me - Granada Hills, California

An absolutely immoral store, I waited in line to purchase a at home covid test kit the cashier had 3 of them for one customer as I was waiting they were discussing prices and even talking about resale value on them. When I got to the cashier I asked for one and he said they just sold out, I asked about the limit and the cashier rolled his eyes and said we're all out I'm sorry. In a time when people desperately need tests and vaccines it's eye opening to see their business practices read more

I only use this pharmacy only because it's closer to my house. Customer service is very poor and the pharmacist are not very helpful at all. There are a couple of pharmacy tech I really like; too bad I dont know their names. But the rest are horrible with customer service. CVS customer service on nordoff and Balboa is way better but the wallgreens location is more convenient for me that's why I just bear with them... read more

Even a 10 star review would not do the justice.... I wanna thank the pharmacy staff David for being the most caring pharmacist I've ever seen, Brother thank you for taking care of me always during my visits and recently for my Covid-19 vaccines, you're the best and you clearly have the right knowledge, THANK YOU! read more

Pharmacy is always great. Photo sucks. I ordered Wall Calendars for Christmas as gifts and the machine broke down. Didn't receive a call or email notification. The customer service sucks there. read more

Always look at your receipt, because they are charging bags fee without your knowledge. Tonight I bought a single item and did not need a bag. When I check my receipt in the car, there is 3 bags charge. (Total of 30 cents) When I told the cashier, she is blaming other cashier not paying attention, but she is the one that ring me. ALWAYS CHECK YOUR RECEIPT! read more

Rude staff. Older latin man who is the manager did not want to check for the item. website said was in stock and he said website is wrong and didnt bother even checking read more

The pharmacy there is absolutely atrocious! Mostly rude and unhelpful pharmacists and pharmacy technicians! Not only have they failed to fill my wife's prescriptions in the past, now they lost a prescription that my wife's doctor wrote. Totally inept employees at this store! read more

I wanted to give compliments to an employee named Nelly from Photo Department in Granada Hills, specifically at 17010 Chatsworth St, Granada Hills, CA 91344. I had came by to drop off a box to be shipped out. Later, I realized that the shipping label was meant for UPS and I got worried about losing the package. I called by noon, when Nelly told me that she realized that the label was meant for UPS when she scanned it in, and told me that she already had simply walked it over to next door Staples, who will take care of the UPS box. To me, this was above and beyond customer service. She didn't have to do it, but it she did before I even realized it. She must love what she does, because she exerts honest and friendly service. I really appreciate it and I hope others will know how you helped made my day. Great job Nelly! read more

JANE JANE JANE ... we're locals & every time I come in with my family Jane is a total breath of fresh air. From giving me advice on a Products, laughing with the wife or talking with my son about Pokémon cards. Can't lie she's half the reason why we go into Walgreens besides this is the best location out of the 3 near by. read more

Great store... Big parking lot. They have a lot of your daily use needs, from food to toothpaste to make up... I was in last week and they had cute Christmas decorations with very reasonable prices... Workers are nice, but there aren't a lot of them around. So if you need help you have to go hunt one down yourself. Then again its Walgreens what could you really need help with! Stop by, don't be shy. Even if you don't need anything your bound to walk out with some Haribo Gummies!!! =] read more

The wait time are the pharmacy is ridiculous. They need to hire more people. Horrible customer service.

I'm so disgusted and frustrated with this pharmacy. They didn't give me the needles I need for my prescription. Even though they claim they did. I let them know and they claim they are calling my doctor's office to authorize more but THREE WEEKS PASSED. I finally go to my doctors office to clarify it all and when we call Walgreens to confirm what size needles they give me so he can authorize MORE, they don't answer even though I called three times - the phone just rang and rang and rang. I finally called again and got a hold of somebody named Fatima who claims she is the pharmacist and I explained to her what the problem is. And she says the doctor ordered the wrong size needles and now she has to call him to authorize the right size. And I explained to her the reason he ordered the wrong size is because you guys were not answering. I asked her to call me back and and when she did she said two needles were available for pick up. I told her that my doctor had ordered 10 so I don't run into this problem again and she proceeded to argue with me that I only need two. I told her she has no right to tell me what I do and don't need when my doctor ordered them. And she proceeded to argue and say "do you want me to cancel this one?" with a complete attitude trying to make it more difficult for me. What kind of person is she- it's been 3 weeks? Does she understand how frustrating it is and they caused it? Move your prescription somewhere else where they pick up the phone and they actually care about your business and not ignore you or throw attitude. read more

Went yesterday to pick up a photo order I had placed online. Walked up to the photo counter where an associate sees me, then turns down the aisle in a fast attempt to avoid me. Then I go to find someone to help me where I see that same associate, another associate, and what looked like a manager laughing and chatting. I ask for help at the photo desk so the guy sighs and walks over. I'm then rudely tossed my photos, handed my receipt, then blown off while he goes back to laughing with the other 2 guys. Excuse me, but I've had better customer service at the DMV. read more

Pharmacy Review Only: Rude, very unprofessional! Always late on filling prescriptions. Always have to push them to get something done. Whenever you walk in there, you will feel like you are not welcomed there. Avoid going to this pharmacy and go to others. read more

Worst Walgreens ever !!!! The manager there, Sonya or whatever her name is very very unfriendly and had a major personality issue. Was supposed to get my vaccine but thanks to her and her horrible service, asked to use the restrooms to wash my hands which she refused and said it was only for patients . Patients from what? I'm getting a vaccine wth does that make me? Very very rude. The African American pharmacy tech or whoever in the back has attitude problems too. Tf kind of place is this aren't you supposed to be helping people ?! My god.. ruining people's days like stay home if you hate your job ! read more

HORRIBLE CUSTOMER SERVICE. went there to take my passport photos but the guy who took my photos was complaining because i asked him to retake the photo. read more

Please do not print photos here..... they look horrible!!! The excuse the guy gave me was "the printer..." isn't ur job check how the prints are coming out and check your printer?!?!????? read more

Bye Felicia! Never going to this Walgreens and will do my best to avoid the company all together. I have a business where I have to drop off a package to FedEx every Saturday. 4th time I've gone in and there's no one to take the package, no signal to press to let them know. I resorted to pressing the button for the electronics department next to the counter. After about 4 minutes the woman at the front went over the loudspeaker to call someone to the front. Then I waited another 3 minutes before someone came out. I had a little of an attitude, but I was then met with a little attitude from the manager named America. I asked where she was and she replied "I was busy" When I told her it has been 4 straight weeks of no one at the front, she said "it's just the two of us." But.......YOURE THE MANAGER. You set the schedule. If this is above her pay grade and corporate is watching, you've dropped the ball on this location. You've lost me for life by being understaffed and hiring these two idiots. I don't need to be looked at like I'm being judged by a disappointed grandmother as I have a legitimate complain. Because that was the look. Scroll through your 1 star ratings, losers, and make some changes. Or close down. It would be a blessing to the neighborhood. read more

thank god for this place! It was about 4 hours after being released from surgery. After going to Target, CVS and Balboa Pharmacy I had no luck getting my pain pills. I called Walgreens and explain my problem. The tech inform me that the pills I wanted are in stock but there was a process for me to get them. ^ The up front truth was perfectly fine. At least I know I wasn't running around in circles. I get there and they tell me it will take an hour to do the process. They have to call the doctor. 1 hour later, my pain meds are ready! Thank you read more

Awful experience. Instead of calling my MD to verify the dosage, I was told that it's a compounded medicine and that I need to go to a specialty pharmacy. Called my doctor and was told no dosage needed. And that it is not a compound medicine. I related this information to the pharmacist and instead of again, calling to verify, kept insisting that it was a specialty medicine. A total disregard and incompetence on her part! I took the prescription to RiteAid and they filled it within 20 minutes! read more

I had the worst experience at this location. The manager Khalid was very unprofessional and rude. I had came in to do a return and before going in I went online and also called regards their return policy. Just wanted to make sure they were accepting returns due to covid-19. When I asked the cash register I wanted to do a return the manager overheard me and said no, we can't do returns at this time because I had covid without even knowing me and yelled at me saying, if I wanted to do a return to go to the mall. He did not show any type of customer service at all. I will never go to this Walgreens in my life. I wish I can give this store 0 stars because they don't deserve any. read more

This is my go-to place for most everything! Have never had a bad experience at this store! store is usually fully stocked full of friendly, helpful employees always parking store is organized and clean Staff and location and having what I need keeps me coming back for 15 years now. read more

They had everything I needed and I was in and out quickly. My mom gets her meds here and we have never had an issue. I like the texting program they offer to notify you when meds are ready. Tonight I met a salesclerk named Shaq who was extremely personable and charming. Also efficient. I hope the manager makes note. read more

Customer service is NOT their strength. Manager was gruff when asked for assistance. Will look elsewhere next time.

I felt like I was a criminal today. I was looking around at the discounted Easter toys and candy, and four different people, including a security guard purposely walked by me asking if I needed help. They were making an excuse to spy on me, because they thought that I was going to steal something. Maybe they should've used one of these employees at the check stand, where there was a long line and only one checker, as usual. When I first walked in there was absolutely nobody at any of the check stands ! read more

Don't bother going to this location. I arrived 5 min before closing with a simple script. They just matter of factly told me they couldn't fill it. Come back tomorrow. No thanks! read more

The Indian "pharmacist" lady- what a bitch! I was just in there, with extreme pain due to an earache. I am not prone to these and had developed one earlier in the day. All I came in for was some guidance as to which ear drops/medicine I should try, and she was nothing but attitude. She was too busy and couldn't care less. I didn't need someone to coddle me, but to simply SUGGEST one of their products, and all she had for me was "take Motrin and see a doctor" with a major dose of eye-rolling. Thankfully my mother can read and had found the ear medications herself while this "pharmacist" was being the least helpful person she could be. As my other reviews would show, I am quite fair about my experiences, but this was the absolute worst! I plan on calling the store once I feel better, NO THANKS TO HER. read more

Worst pharmacy ever !!! I didn't order a prescription got the text yr RX is ready and then I wanted to order a prescription they saying your card is expired but it wasn't n then bad customer service on the phone very rude staff n not proficient and one time they almost charged me like 500 dollars cuz they put the wrong code !! I won't go to that pharmacy ever again!! read more

** Before I begin my review I would like to proudly state that I am an African-American female** Moving on... I enter this particular Walgreens around 5 pm after visiting the 99 cent store nearby. I was looking for some Christmas stockings for my household and they had a very poor selection so I proceeded to look for other things I may have needed, but as soon as I got to the Christmas isle security walked out(as if I was going to steel something). I proceeded to shop and the security guard just sat in front of the Isle that I was shopping in. Of course feeling RACIALLY PROFILED and UNWELCOME I grabbed what needed quickly. As soon as I got the cashier the security guard then followed me there too... is that really nessesary... She clearly saw that I was PAYING FOR MY ITEMS and is still profiling me.... I also saw her watching me in the reflection of the door as I walked out. Someone is taking their job a little too seriously but whatevs... seeing as how me and my money are not welcome I will not be back. Thanks but no thanks... read more

This is there closest Walgreen's to my house. I must admit, after the Bay Area Walgreen's, it's still disappointing when I walk into that LA ones, but this one is pretty good. The site is always clean and well stocked, and most of there sales people are nice and helpful. The only thing keeping this review from being 5 stars is the fact that I always have to wait in line - there is only one sales clerk EVER, even when it gets super busy, there is always just the one person... read more

I've been to a lot of Walgreens pharmacy and this staff is by far the rudest and most dismissive. I show up Sunday 10 am just when they open. There is nobody here. The girl comes to the window and before I can say anything tells me it will be a few min. Not "Good morning I'll be right with you." No just "It'll be a few min." I wouldn't come here anymore if they weren't the closest one to me. She is plain rude. read more

I came in to redeem a coupon and an associate happened to walk to down the aisle I was in and noticed I had multiples of several items. It seemed that she wanted to throw a bigger fit than she did telling me I am only allowed the limit that is stated on the coupon. Completely understandable about the limit on the coupon my bad. Instead of saying something politely you have to throw a tempter tamtrum like my 2 year old? People like her and customer service like that is why id rather drive an additional 20 minutes to Santa Clarita and get way better service than this place. I mean come on get with the program and learn to leave your issues at the door and work your shift like a decent human being. read more

Nice, like the friendly service and drive thru pharmacy, keep up the good work pharmacy staff!!

I go here all the time for my pictures, the staff is always friendly and always helpful. I would like it more if they had a bigger selection in certain areas but its not a deal breaker. I still go there all the time. read more