I have lived around the Neighborhood. In recent years (talking about more than 2 years), I have…read morevisited here more frequently. The location is convenient with special holiday deals. The services aren't the best but the employees try to do the best. It was two days ago, I had encountered a problem with the check out station. I checked myself out everything smoothly! After I made the payment, the employee who assisted the lady at the self check out station next to mine made a mistake. He scanned her coke with his hand held device, but the device had my station number on it. My transaction couldn't complete with the receipt printed out. He didn't even notice the problem until I told him the coke transaction had added to my transaction. He did apologize and tried to fix the problem - which was to restart the machine and redo the whole transaction! I was held up for another 20 mins for all restart matters when the machine took another 10 mins to be back to normal. He ended up seeing my transaction could not complete with the machine that he would need to direct me to his supervisor at the checkout counter. The supervisor didn't know what to do, so she ended up honor my transaction. When I filled out the company survey online, I did request the store should have more employees doing the real transaction than having the checkout machines.. however, please have your employees train for professional work with customer service manner! As a long time customer, I'm so fed up to have all these encounters after a driving trip with extra 30 mins spent in the shop. A customer is here to make a purchase, not a tester of your employees' work quality! Please do not have a rude supervisor or employees who doesn't/don't know the company policies to take a work shift!

Horrible service was asking for assistance Worker was…read morehelping others that came in after me. Well, I was waiting for her patiently.

Extremely frustrating experience with CVS Pharmacy. My prescription was transferred from one CVS to…read moreanother specifically because this location confirmed they had the medication in stock. They received the transfer around 2 PM, and only after I followed up again at 5 PM was I told that it would not be filled today because they were "backed up." If I had been informed of this at 2 PM, I could have looked for another pharmacy instead of wasting hours waiting while dealing with a painful medical flare. To make matters worse, the pharmacist told me to call other CVS pharmacies myself to check stock availability (which I would have, had it not been 5PM). The pharmacists at Lower Azusa usually look up stock for you in other CVS locations. Patients should not be expected to perform inventory checks on their own, especially when in pain and trying to access prescribed medication.

Came here to pick up my prescription and the girl clerk was on her phone while a patient is in…read morefront of her, Unprofessional and rude.i wouldnt come here again and I also I addresse to the pharmacist and her answer is ok ok ok ok... that was it, what kind of manager is that, its common sense you would have to talk to the clerk thats a better customer service. Wouldn't come here again. There's other cvs is better service then this place. This place needs better management. If I can give them no stars i would unfortunately I had to put 1 star.

Service: great Selection: great…read more Be careful at night time coming here. I've witnessed drug addicts and homeless people being really mean and disorientated towards the female cashiers. Other than that; Customer Service is amazing and respectful.

***This review is for the Pharmacy only***…read more My Mom needed to have one of her prescriptions refilled. I happened to be driving by this Rite Aid in Rosemead yesterday. I stopped and we walked in to see if we could get it refilled. Well, we were informed by the pharmacist that in order to get a prescription refilled, the prescription needs to be transferred over from the current pharmacy to the new pharmacy. Unfortunately, the current pharmacy was already closed for the day so we'll have to try again next time. Pharmacist was okay. Not the smiley type though. Hey, we're not here to make friends. We just need to get our medications and that is what matters LOL. However, a friendly smile can lift up someone's spirits any time of the day... do try to put it in your daily practice... it will make your heart sing and make someone's day! Thank you for the prescription transfer information though... we will have to remember next time. Anyway, I have nothing more to add here. Happy Rite Aiding!

I used this pharmacy years ago and switched to a different one when my insurance changed. I came…read moreback to El Monte pharmacy at the near end of 2025. This pharmacy got a facelift and it's amazing. I love the pick up lady. She's the most friendly helpful lady ever. Everything is quick and easy. I've spoken to two pharmacists for consultation on a new medication and they were both super helpful and answered all questions and concerns. This is my new favorite pharmacy, I love getting my meds here.

These guys really care about the patients they went out their way to bring my meds I did not a car…read moreand drove to Monterey park to deliver my meds I needed because my glucose was out control . They very professional. Thank you El Monte Pharmacy

Came here twice to do passport photos and both times it was a quick and efficient experience. They…read moreoffer both physical photo and can also email it to you. If there is no other people waiting you are usually in and out within 30 minutes with no appointment needed.

Im rating for the pharmacy. They not only give you text message alerts, but phone calls too. Each…read moretime you get new medication, the pharmacist will talk to you. They even called me once to check in on me. Their app is simple to use too. They hold your credit card on file so it makes the checkout process easier. They ask you if you want to use the card on file first before completing the transaction.

I just want to share how much I appreciate CVS South El Monte!! The one on 1954 Durfee Ave!…read more The reason is I feel that the staff at this location is SUPER EFFICIENT!! I've had my prescriptions filled at other CVSs in the past, and I've ALWAYS had issues. Such as delay in refill (when told, "come back in an hour.") And they still don't have anything ready, making me wait 30 min -45 min!! Not here!! When they say it'll be ready within a certain time, it's ready!! I feel they go above and beyond!! I feel important to them!! I have faith in knowing they are knowledgeable and assertive!! I'm totally confident to say that these are the best group of pharmacy staff in the area!!

They're slow and do not have a line you can directly connect to. I have no idea what happened to my…read moreprescriptions. I wanted to talk to a pharmacist to get some answers and was told to leave a message. It has been several hours and I still have not gotten a call back yet. This is the last time I'll use them.

Shopping in Arcadia, California…read more.. I was looking for postcards to mail to friends... Walking up and down the aisles for many minutes, I went to the front to ask staff. She thought that I meant gift cards... Nope... She asked another staff who said that they don't have any. I guess I need to go to a more touristy location... LOL! I do appreciate the free parking, sale items, and loyalty program. After purchasing a few gifts and using my monetary rewards at the self-service kiosk, i received a long printout of coupons. I'll save them because they might come in handy!

Horrible pharmacy. I always run into issues here with lack…read moreof service from the pharmacy. It's currently 2:10pm, they were supposed to be open at 2 o'clock yet they have the curtain shade down over the window so you can't even see inside or ask anyone for help in the drive-through pharmacy. There is a seven car line already built up as everyone has been here since before 2 PM waiting for the pharmacy to open back up after their late lunch. Currently have been waiting for over 10 minutes after their opening time with a screaming baby in the car. Not the first time with this issue, it's often. Truly terrible. Came back and the person at the window did not want to do his job or help at all. I think his name is Adan. He first said my prescription for a very generic, routine medication would be $183 because insurance won't cover it. That couldn't be possible so I questioned him. Turns out they didn't have my insurance on file, not sure why that wasn't mentioned first. So I gave the insurance card. Was told it was inactive, which also isn't possible because it is active and my husband used it for the same medication earlier in the week. He tried to turn me away or make me pay out of pocket. To which I said no, you need to contact the insurance and provide service. He said "you need to call", to which I very politely asked "isn't that your job?" I am a nurse myself, it is part of their job. If I go home and call and the come back, it's the same thing as my just telling them the insurance is active and them ignoring me. It's not the same as them calling insurance and verifying so they can render services. Which is what they are supposed to do. Anyways the worker told me to get out of line and get back into it again, wait through 8 cars of other people being serviced first, instead of finishing my transaction. I questioned this, so he finally agreed to have me pull over. After 8 ppl being serviced while I waited I walked up to the window where he told me he never called. The male pharmacist with glasses gave me the same runaround. I had to wait through 6 lines with a screaming baby to get help. I went inside, didn't tell them what was going on and just said trying to fill a prescription as a test. Finally Minlan provided incredible service, called the insurance without me even asking, and solved the whole issue in less than 5 mins. After my spending an hour there due to no other staff wanting to do their jobs. No one should have to wait in 6 lines, with a crying and screaming baby, being constantly shrugged off, while staff refuses do their jobs. I am transferring all my prescriptions to another pharmacy immediately. No wonder they have SO MANY people working inside, it's because no one is actually doing their jobs. This is the LAZIEST staff I have ever encountered in my lifetime. I plan on filing a complaint.