Absolute WORST pharmacy and instead of maybe figure out how to do better, they just blame the other stores in the area for not having a pharmacist. When you look in to the pharmacy itself, it's a complete shit show, completely unorganized, and you can see how they have to search through bins to find meds that they have no system whatsoever. Someone is gonna get the wrong meds one of these days, assuming they can get theme filled here. I mean from a management standpoint who sends half their staff on lunch breaks at 5pm when everybody else is getting off work and coming to your pharmacy? What genius manager decided that one?
It took them 5 days to figure out that my doctor left them 2 voicemails to have my meds filled before I ran out last week. Im lucky they weren't heart meds or insulin or something I need to live, it's only my meds for complex PTSD so that's not a priority for this pharmacy.
The line to actually pick up meds wraps around the inside of their store and it took me an hour to pick up my meds, they were supposedly ready but after an hour in line they still had to go through 5 or 6 boxes to find my meds. Their drive through is closed, and on the rare chance it might open, it's only for Covid tests, so if you're disabled from 2 spinal surgeries and can't stand well for an hour, this Walgreens doesn't care and is not about to help make your $200 purchase to them any easier, you're gonna go inside with all the other sick people and stand in an hour line to get your needed meds.
Oh and this was after having to fight with them for almost a week to get them to listen to their voicemails. They blamed my doctor for a week. And kept telling me they never had a prescription for me. All while I ran out of meds that keep my complex ptsd under control. People can't run out of their mental health meds, they just can't suddenly stop and expect anything good to happen. Their poor service and terrible pharmacy is going to be the reason someone dies relying on them one day.
The poor woman behind me had to have her husband and daughter come inside and help hold her up it was taking so long.
There are many things they could do to expedite the process for the folks stuck waiting in that situation. Even if your staff can't supposedly handle the influx due to other pharmacies, It wouldn't cost much to install some type of system where you pull a number and can wait while seated for the hour or longer it takes.
It wouldn't be hard to tell customers that the pharmacy is prescriptions only and if they want other items they need to go to the front registers. Don't let Betty get 17 boxes of Kleenex, 22 cans of cat food and vitamins on top of her blood thinners while 25 other people behind her just need their meds and are delayed even more.
Maybe refrain from letting one customer call her medical provider and wait on hold from the register at the same time Betty is checking out at the other, tying everyone else up even more while she figures things out. Ask her to kindly step to the side and wait on hold there, tell her whenever she figures it out you'll let her come back in to the line, in the time it took this situation to resolve, they could have moved 2-3 more people through the line.
Bottom line, if you need and rely on your meds for life, don't come here. There's some serious issues with their structure and how they utilize their staff, they had at least 7 people back there this evening which is way more than most pharmacies.
Also don't expect Express Pay to help you get your meds any faster, maybe the few mins of swiping your card but that's it. read more
