After waiting in the drive thru line at Walgreens to pick-up (I was the only car) My prescription was ready and had been ready but it would not fit thru the window opening. I was asked to go inside - I asked the pharmacist if I needed to wait in line again. Pharmacist (female) replied no one in line sarcastically (how dare I ask I should expect to wait again) I went inside only to wait again beside someone Walgreens could not find the person's name nor had filled the order. The other person was sick and coughing and hacking, after the person walked away, she/Pharmacist was ready to hand me my already filled order and charge me. I asked the Pharmacist if she could charge me at another station/window. The response was as thought the Pharmacist did not hear me (I talk loud and clear)...it is clear Walgreens more associates and better service. I suppose that is why my company has moved the special meds to CVS. I think I will as well change my store to CVS. read more

I cant believe that no one picks up the phone, been calling yesterday specially pharmacy which should be one of the most impt dept because people need their meds. I have to call before i go because i want to know why i dont have a refill reminder and i dont have anymore med to take for my blood pressure. i started to call yesterday until evening even until 8:30 pm. i dont want to go there straight and still have to wait of whatever is the reason why i dont have my refill which i have been receiving it monthly. also because i work during the day and its a distance from my work. even with 50 rings, so many times ive been calling. until today. read more

How are you even in business?? The first time I came through - an hour after the doctor prescribes my prescription you said it wouldn't be ready for another hour. Fine. It sucks, I'm sick but sure I'll go home and come back. 2 1/2 hours later after I took a nap because I'M SICK, I wait in line only to have them tell me they can't give me the prescription because the pharmacist is at lunch???? Are you kidding me??? I'm sick and miserable and literally all I want is this mrs so I can go back to bed. I think a call to corporate is in order too. Unfricking believable! read more

This place to do update, and streamline their pharmacy!!! It's a hot mess! I dread every time I have to come pick up my medicine. I've tried both methods of pick up, drive thru and going inside and neither is better than the other. It's just awful. read more

This Pharmacy advertises 24 HOURS PER DAY PRECRIPTIONS? I drove up to Walgreens 24 Hour Store to pick up meds for itchy allergic reaction and they had a Hand Written note on the glass at the drive through which stated: We will be closing this evening at 9:00 PM Due to lack of employees? It was 8:55 PM when I saw this note. If I had gotten to this location 5 minutes later ?? I wouldn't have received my medication for itchy rash until the next DAY? ARE YOU PEOPLE SERIOUS??? A HAND WRITTEN NOTE ON THE GLASS??? read more

Our family will no longer shop a any Walgreens. When they decided to use their power for profit instead of taking care of women's health issues they lost me. Women should be able to get any medication they need when they need it just like anybody else. Walgreens has lost their way! read more

This Walgreens location offers passport photo service. Due to limited staffing, I had to wait to get my photo taken. However, as I was made aware by an employee about the situation, I did not mind. I got my needs met thanks to the employee who took the time to explain and helped me understand what to expect. read more

I ordered COVID tests online at this location. It wasn't showing up on their system although I had confirmation on my end. No problem. I placed another order under my husband's name. Didn't show up. I was placed on hold by 7 (not even kidding; 7) different employees. One time, I was hung up on. They bounced me back-and-forth from pharmacy, to the front of the store, to a manager to find someone there who knew how to look up online orders. Not a single person could figure out how to do it. After I asked if they could just help me place a new order, I was placed on hold again and sent right back to the first person that told me they did not handle these orders. I just bought the tests from a local CVS instead. I was waiting for about an hour to get absolutely nowhere. This location has horrible customer service and no organization in regards to Covid tests. This is an absolute weakness for the store and they need to make sure their staff is more properly trained. read more

Mid-afternoon a few days ago. I was standing in line for checkout. Staring straight ahead towards the front door. I saw a young man walking in a odd fashion with his arms in back of him. I then noticed that he was cradling a 12pk of Heinken obviously he was stealing. I couldn't believe my eyes! By the time I realized the theft he was out the door. I told the checker what I saw and she responded in a lazy tone "Oh, happens all the time". I said "you're not going to do anything about it or call the police?" She replied "No we been told not to" So I said "So anyone can come in here anytime and steal and nothing happens?" She said the last time an employee tried to stop a theft thy were fired. Who runs this store? That is the stupidest thing I ever heard of! They could at least take a snapshot of video suspect an inform the police. Further they can call the police for loitering bums in front of the store. Chino Police officers make 97k a year. I pay plenty on property taxes and local stores inflation prices because of theft. I suspect this store will be gone soon because of idiot mismanagement read more

I would give the pharmacy zero stars if I could. The pharmacists are so mean and they give you mean looks. I came to ask if COVID test kits were covered by insurance and the first person said oh... I'm not sure. I don't think so. Then I waited for someone else to ask because she said she didn't know and it is indeed covered by private insurance. This other person took the information of who I needed the test for and said she'll text me back when she has everything ready. So I left the pharmacy and ran errands. After 30 mins, I came back to ask a follow up question if those not under my insurance I would have to pay out of pocket for but there's this other person that didn't even let me finish the question and said "she's preparing the kits". The other girl who was preparing them heard and said to me very rudely "I'm labeling them right now!" I had to tell her that's not what I came for, I came to ask a question if they'd let me finish. Then that's when the other girl answered the question. Then they both looked at each other whispering. Very unprofessional. This is the worst pharmacy ever! read more

Pharmacy review: I've tried using this pharmacy two times now and each time has been without any urgency for their patients. This most recent time there was an issue with my medication since I am breastfeeding. It took them over 48 hours to call me to get it situated. I have a kidney infection..that cannot wait 48+hours to treat! I'm glad my dad recommended going somewhere else where I received my prescription in a promptly manner. I will never use this pharmacy again read more

If I can give negative stars I would! Worst experience ever! My mom was harassed! Ray the manager accused my mom of stealing and got so rude with us! She has a medical condition and said they physically saw her stuff her shirt. Then switched up the story and said it looked like she had something In her shirt! Didn't apologize I had to ask for an apology! My mom had to physically lift up her shirt in public to show she had a medical condition! Embarrassing her making her cry and my son cry! Then he didn't wanna see her medical condition and said he didn't care! They need new management! You can check the cameras and clearly see her walking in the store just like that! Never again will I shop at this Walgreens! Calling up a lawyer and contacting corporate! Friday November 12th around 10 pm we were harassed! They could of handled this situation a lot better instead of approaching us and demanding for us to get out of the store right now! They discriminate here! Be warned shopping here they will assume your shop lifting and not bother looking at camera and LIE SAYING THEY SAW YOU AND SWITCH UP THEIR STORIES WHEN YOU CALL THEM OUT ON IT!!! read more

Why is it this pharmacy screws up each prescription when we have had the same insurance for 20 years.. the pharmacy techs have no customer service.. read more

Walgreens- thanks to your idiotic pharmacist, you have lost a pharmacy customer for life. She really needs to work on her people skills. I'm changing all my current and future prescriptions to CVS. read more

For 10 years I've been putting up with extremely slow service and rude people that can't seem to ever find your prescription. Last month I had to come in 3 different days to pick up 3 medications that were submitted on the same day on the same prescription. Each time I came in it seems to take them forever to navigate through the computer. Today I was told all my meds would be ready by 7:30p. Here I am sitting in the parking lot at 9:30p waiting for 1 more medication. I'm done with the incompetence. You've finally lost a customer. read more

So upset with Walgreens! I have been a customer of this Walgreens since 2003. I never had any issues until today. I registered to get my Covid booster and they turned me away. According to them I was not eligible. So it all started hen I first walked up to the window, the gray haired pharmacy tech seemed to be in a bad mood. She asked if I had registered and I replied yes. She asked the time of my appointment to which I informed her of the appt time. I showed her the text I had received from Walgreens and then I showed her the confirmation. While she is looking for my information on the computer, she seems upset and has a stink face. The tech then asked for my card. I asked if she needed my insurance card. She didn't reply. So I gave her my insurance card and vaccination card. She took my card and then walked over to the pharmacist. I could see her asking if I was eligible for the vaccine. She and the pharmacist walked over to me and asked if I was immonucompromised. I replied in the affirmative. He then asked me what condition I had. Keep in mind, I am protected by HIPPA and they are asking personal medical information in a public setting. Additionally I had already submitted my health information when I registered and made my appointment. Let's not forget I get my prescription medications from this same pharmacy. Once the pharmacist informed me I wasn't eligible I thanked them for wasting my time. I then requested to speak to the manager. He then came back and told me the pharmacist said I wasn't eligible. The manager had a piece of paper in his hand but one, he never let me read the paper nor he told me the reason I was not eligible for the vaccine. I came home and immediately called the CDC hotline. The rep confirmed I was indeed eligible for the booster. She also took down the store info because she was going to report it to the CDC So I'm here at CVS getting my booster thank goodness. Very quick and easy process thank you CVS. read more

I've been filling my prescriptions here for years and there's always problems but this one takes the cake: I have been trying to refill a medication for weeks. I wanted it before going on vacation, but of course, insurance problems. I wasn't back in time from vacation to pick it up so they put it back. I requested it to be filled again today as I am now home from vacation, and my account said I needed to speak with a pharmacist. I go in, and they said now they can't refill it because there's an interaction with another one of my medications and they need to contact my doctor first. I explained that they had previously filled it before and I was not informed there was an interaction then. They told me someone must not have documented that they got approval from my doctor. I explained that it was on the shelf yesterday so this is technically the third time they'd be filling it and certainly there must be documentation. That, or they aren't checking for interactions. Ultimately, they refused and told me to go to urgent care. What a careless bunch. I'll be transferring to CVS. read more

If I could give Zero stars I would!! The pharmacist are the laziest people I've ever encountered. They're rude and arrogant. They yawn loudly in your face and have the worst customer service! read more

If I could give zero stars I would. The pharmacy is horrible and the management team lies. Not only did the assistant manager lie to me but he wasted my time. I forgot the Assistant mangers first name but his last name is Rodriguez. He told me my daughters medicine would be ready in 10-15 minutes. I came back in 20 minutes and he told me my medicine was ready. Well after waiting another lady told me my medicine wasn't ready and it would be another 15 minutes. Well after questioning why the lying assistant manager admitted he lied and that my daughters medicine would not be ready until the next day after 2 pm. Untrustworthy! Never will I go back. read more

The staff was pleasant and helpful. No problems there. However the store was filthy. The shelves were dusty. The floor was scuffed and dirty. They were piles of dust behind the registers in the photo department. There were crumbs behind the monitor. The men's room looked like it had not been cleaned in a whole year. The sink was filthy and there was urine on the floor that appeared to be there for a long time. It was disgusting. read more

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I love this store. Their people are awesome. Francis and Alicia and Rosa and Alan and Carlos and Inez are awesome. Great customer service at all times. They are always working so hard and under appreciated by customers. Thanks you for dealing with my crazy couponing ! read more

I visit this store once in a while since I work close by and every time I've been here the store is clean and well organized. Frances is always super nice and friendly at check out. Highly recommend. read more

The staff was very nice and knowledgeable. Thank u for helping me out. I appreciate all ur help. I will be coming to this location more often. read more

Rosa needs to get some coaching on customer communication. She is the first person I make contact with for a question about an item and she answers me like I'm stupid and should have know all along. In my opinion, she should not be placed near customers if she if going to have that type of attitude. The good day I was having almost got ruined because of her. -unsatisfied customer read more

It's the best pharmacy so far, it's not just a pharmacy it also has the western union service, and the employees there are very helpful and friendly. read more

My wife didn't get any help in the drive through windows and we waited in the store for 45 min to get a prescription that was filled that afternoon. I had two bad experiences in a row here. I suppose it's time I wise up and find another pharmacy. 3 out of 3 times this place still sucks read more

Ive been going here for years but recently it's been so slow getting prescriptions. Went there yesterday and they were out of one of my prescriptions had to wait a half hour for the other two. Went back today had to wait another half hour to get my prescription both times people getting the prescriptions didn't know what they were doing had to ask questions with every person from others in the back. I may change drug stores. read more

Came here again thinking it would be different. I waited about 30 minutes just to drop off a prescription. CAme back 2-3 hours later to pick it up n there were 2 people ahead of me with one customer that kept the pharmacy tech busy with stupid questions and concerns about refills for her father. Asking if it was cheaper here or rite aid. I waited in line for another 30 minutes. The service is slow and they are understaffed. I dropped of my prescription today at the drive thru n didn't wait. My husband went to go pick it up 2 hours later and waited 45 minutes because a lady was arguing with the pharm tech and pharmacist. Some females in lone were calling the lady a stupid b cause they were mad and waiting in line also. Why do I keep coming back? Definitely going to cvs next time! Come here only if you want to wait in line n if you have hours to waste! read more

Walgreens is the easiest place to have my pictures developed. First, they take all your pictures online. Second, they give you a few choices for times to pick them up. Third, they routinely email me coupons for discounts on future pictures. I have been immunized a few times at this location. Professional application of the shots and fair prices. The store is clean and the check out workers are friendly... And sometimes chatty. read more

think twice about making a quick stop for essentials like deodorant .. we paid 5.99, after a coupon, for an old spice deodorant that's priced 3.99 at your local target/walmart. When personal items do go on sale, you are actually paying regular pricing, so if you are planning to buy more than one item at regular price take your business to the larger stores (unless you dont care about saving $$). the only bargain is the clearance section after every holiday LOL. however, i do like the convenient photo processing and the fact that they have a redbox inside this place. read more

How about Walgreens learns how to freaking update their shit. If there's no more than take the item off of the website. Checked online before I left my house to go to the ONE store out of however many Walgreens there that had this one item I really needed. Literally on their website it said there was 10+ items still left. I went there and they told me they were out. They gave me some BS as to why it said that online when they had sold out. Well then why is it that ALL the other Walgreens didn't have this issue but except for this location. I had to take time out of my day to drive all the way out here for this. read more

You make an appointment for Covit testing, but you end up waiting for approximately 2hrs.

Went to Walgreens at 9:30 this morning. Waited 20 minutes in line, my turn! They told me there was no authorization for my pills, called the Doctor, she said she has documentation that they faxed the RX refill. I then called Walgreens where I was holding for 16 minutes and then just disconnected, I drove back and again they said they had nothing. I called the Dr from the counter, they "found" the authorization, and filled half of it. I did not take it, called the doctor back, they said they would call the pharmacy, still waiting. An hour and a half process, still waiting! After 20 more minutes they finally call my name with the correct prescription and the correct amount of pills I asked the pharmacy tech to ask the pharmacist to count them out in front of me sure enough, there were 58 pills not 60 pills. That pharmacy is a nasty bitch and just fucked with me for no reason and thought it was funny read more

If I could give zero stars I would give ZERO! The pharmacy is so rude and they lie. I requested to get my meds Today at 28 days and I called and asked for the manager I got "Inez" she stated that Tomow Is not the 28 day because feb had 28 days .// so I told her I got my refill on the 5th that days doesn't count? She said no that's such a lie I have been getting the same medícation for 2 years now, she said we count by weeks you got the meds on a Wednesday so count 4 Wednesdays and then add one day .. that doesn't make sense they are always rude and always refuse to give you your meds read more

If you don't want to come to work then don't. If you hate your job find a new job. The cashier Rosa has such a nasty attitude. She speaks to customers like we're an inconvenience to her. Either her attitude needs to improve or management needs to let her go. read more

The other day we had to have the picture of my 7month old taken for her passport. We were assisted by Joshua who was absolutely patient enough to do it again and again because my daughter wouldn't stop smiling at him! He was so nice and so helpful! Can't recommend him enough! read more

I want to give five stars to Yvonne whom works in the makeup section of Walgreens...she is extremely knowledgeable with all the make up products Walgreens carries.... there are some really good drugstore make up products just asked Jeffree star.....Thank you Yvonne for always directed me in the right direction with my sensitive skin read more

Worst pharmacy ever! Take forever they never have the prescriptions ready even though I pick up the next day it's never ready! Staff is the worst so grumpy why do they work here if they don't have patience for PATIENTS! read more

Extremely long wait at pharmacy, pick up and drop off. Employees are overwhelmed and their patience is worn out, so they're borderline rude. 30 min wait to drop off a prescription, and another 20 min wait to pick up. Id say go anywhere else, but here. read more

Associates are always willing to assist you at anytime of the day/night. I love the photo counter. Open 24 hrs :)