The pharmacy drive through is consistently HORRIBLE. I'd give them a zero if I could. Recently I drove up and there were only two cars ahead of me. It was 8:30 pm. By the time they got to me it was 8:58 pm. Two minutes shy of a 30 minute wait with only 2 cars ahead of me. This is how it is every time. I'm gonna leave and find a new pharmacy. read more

Typically, Walgreens has been a pretty good store for us, but over the past one to two years, the quality of customer service and friendliness in the Pharmacy department has gone completely downhill. For the most part, the people who work in the pharmacy are very rude, much less than competent in their job performance and extremely frustrating to have to do my Pharmacy business with these people. Consequently, we are transferring our business to CVS Pharmacy who does a very good job with their friendly customer service. Will not shop at this location again! read more

I like the pharmacy in this store. I have used this pharmacy for several years and I've never had any issues.

I use Walgreens for their photo service for years. They have fast service for photos when you need them within an hour. I made Christmas cards online and within an hour, I got an email notice it was ready. The cards came out great! Sometimes, they have promo codes for pics. The cost is even better! read more

My mom Teresa passed :( I had a gift project to make. There's was a Acrylic block gift to give to the family on the day of the viewing and funeral. It was a large order. Walgreens manager went all over town to get the Acrylic blocks and even to Oroville to complete my order. They call me when the letters where to small and cannot see them. They call me again to fix another problem. The stuff was so nice and helpful. Thank you everyone that help me get my beautiful mom in this time of sorrow and make it right. On top of everything I got 50% OFF. Thanks husband for paying for this beautiful gift read more

Pharmacy tech was rude and asked unnecessary questions. My Rx was sent there at roughly 7pm, I arrived at 8:41 pm and she told me it was for tomorrow morning. I told her no way it was sent tonight, she proceeded to ask if I needed tonight. (Seriously? Why would I come at nearly 9pm if I didn't need the Rx tonight?) I asked why it was set for tomorrow morning and she replied "I asked if you need it tonight?" Get out of here! If you hate your job leave it please, because you are doing a disservice to all of us. You hating your job equals a miserable experience for all of us. Her attitude was horrible. read more

I think the pharmacists and staff really care - I hate that all the drug stores in Chico are so old fashioned and ugly though

I'm happy to say that even though this didn't end exactly how we were hoping it would, this company and especially the managers at this store on East ave in Chico did show amazing customer service and follow up to get our issue resolved. They showed perfect customer service and professionalism, repeatedly reached out to us to start a dialogue and came to a quick solution. Thankyou Steve and Sarah (apologies if I got the names wrong) read more

Frequently out of stock or under stocked on sale items in the retail store. For example, sale price applies to purchase for 2 or more items, but there are not enough on the shelf to qualify....or they're out. The pharmacy is okay and staff seems qualified, but occasionally under staffed. Sadly, I find this to be the case at most retail pharmacies. read more

I've never had a worse pharmacy experience, and honestly messing up people's medications should have some kind of legal enforcement. I've been a steadfast Walgreens customer for at least 16 years. I recently moved to the area and was originally delighted with how nice everyone here was. They informed they wouldn't be able to fill one of my regular prescriptions properly because of corporate supply issues, and went out of their way to recommend local pharmacies that might be able to help. I decided to keep my other prescriptions with them because they were so friendly. But then a multitude of other issues happened: 1. They were unable to transfer one prescription from another Walgreens. They told me they fixed it, but it wasn't actually fixed until I personally talked with the other Walgreens to force it through. 2. They lost - just LOST - an urgent prescription my doctor called in. He called it in. When I went in to pick it up they told me they were out of stock and I would need to come back in a week. I did so and they told me they had no record of the prescription at all. The technician who talked to me the second time was unapologetic and blamed my doctor (who wasn't super excited that he had to call it in again to a different pharmacy and that I hadn't been taking it yet). 3. They again lost the transfer of the previously manually transferred prescription and told me "well, we don't have it". Every other Walgreens has it. Why not this one? Side observation - this pharmacy seems to have 5-8 people working in it at all times, but there is still always a half an hour wait. My previous Walgreens (I used 4 interchangeably for years with no problems) had 2 people and could handle things so much faster. read more

We have to use Walgreen's because of some sweetheart deal they have with AARP. If not we would be anywhere else. Time after time they have lied and made mistakes on our drugs. Let me be clear, this not an individual failing. There are some individuals in the pharmacy that try to be helpful but seem to be thwarted by the managers or pharmacists. My wife has received unsolicited medical advice from the pharmacist, despite what my doctor has written on the prescription. My wife has to pick up all of the prescribed drugs as I don't drive anymore. If you value your health, you might want to reconsider your choice to use this pharmacy. read more

Multiple problems with this pharmacy. They never communicate when my prescription is ready for pickup, and when I call to check the pharmacist always has an attitude as if I'm annoying them. They've messed up on my prescription multiple times resulting in weeks of waiting to pick it up. Just recently was told they could no longer fill my prescription after it had been sent in a week ago. Yet the pharmacist I spoke to the previously said it was ready. Watch out, incompetence runs high here.. read more

Here is a TRUE covid update. My family member shared an experience at this location where he politely asked a pharmacy staff member to put on a mask (he was uncomfortable because this person only had a face shield on, and this is an airborne virus), and they laughed at him and mocked him. Let me repeat that. Your pharmacy employee MOCKED and LAUGHED at a customer who POLITELY requested that a mask is in place during the transaction. Anyone with vulnerable loved ones, I would definitely steer them elsewhere for their safety. This is evidence to a lack of understanding and/or a lack of care. Anyone else, (and putting covid precautions aside for a moment), I would steer clear of a business who retain employees who are unkind, unprofessional, and think it's acceptable to mock their customers. The lack of professionalism and civility is absolutely nauseating and toxic. read more

I would only give 1 star to this Walgreens but because Of Desiree the girl that works there , I'm giving 3. She should become head manager not the rude Amber that they have there as manager. Amber refused to hear a western union rep that I had on the phone to fix an issue. She used COVID 19 as an excuse to not get near my phone. I had the guy on speaker and Desiree quickly came and spoke to the guy and did everything she could to help me. FIRE AMBER AND REPLACE WITH DESIREE WALGREENS ON EAST AVE. read more

Lauren in the pharmacy let a group of people skip in front of me. Completely ignored me. Horrible customer service. I've been here an hour between the drive thru and coming inside. I told Tonia I would add her name to this review as well, she seemed proud of it. Great staff you have here. Real group of winners. read more

Absolutely terrible. Waited in line for 20 minutes to drop off a prescription. Huge line and only one person working. Came back a few hours later, and not only did they ask to see my insurance AGAIN, they told me it didn't work - the same insurance that had worked several hours earlier at urgent care. Spent about 30 minutes trying to figure out what the problem was, they even called my insurance. Turns out, they entered my DOB wrong and marked me as Female instead of Male. I can't believe the incompetence. read more

I have loved my Walgreens for as long as they've been there. Colin the pharmacist is awesome to talk to about your choice of meds. All the employees are helpful and ole timers i know like distant family! What more can I say? Where i go first for incidentals read more

I moved from Redding to Chico so I had to switch pharmacies. Called in today to receive my prescription, it was easy and I got a notification an hour later that it was ready for pickup. After I paid and drove away I realized they had given me the wrong prescription. I called and told them I did not receive the one I asked for. I was unable to return which I understand but they could not refund me my money for a prescription that I don't use. Makes no sense. This medication is literally going straight to the trash. What a waste. I want my refund. Imagine if I didn't realize they had given me the wrong medication and I took it.. do not get your prescriptions here read more

The pharmacy is the most disrespectful group of employees I have encountered. Good luck trying to get any information about your prescription because they will talk to you like a child and give unwanted sass and get no information. Called in to ask someone who was able to give me the information needed to help get my prescription. My prescription is t easy to get and then being unhelpful and flat out rude makes it worst. I have had multiple issues with Walgreens Pharmacy here. I believe if you want to get answers with helpful staff you shouldn't go here. read more

My daughter came down with stomach flu or food poisoning on her wedding day, and I had to take her to an urgent care clinic. They sent a prescription to this Walgreens for something to help with the nausea and vomiting. This was obviously a pretty desperate situation since the wedding she had planned for months and spent a lot of money on was to occur in just a few hours. When I got to the pharmacy at Walgreens, the dark-haired lady behind the counter told me they were going to lunch and I would have to come back in an hour. I explained the situation, and she absolutely could not have cared less and refused to delay her lunch by 2 minutes to give me the medicine. After some desperate pleading, she grumpily agreed to look it up, then told me they had no record of it. I assume she was just lying to get rid of me, but there was nothing else I could do. read more

Terrible customer service at this pharmacy and Walgreens in general. After my home and town burned down in Paradise CA they were of no help whatsoever. During the transfer of my medications to their Chico location I had refills canceled and had to return to my physician to get all new prescriptions. Part of the problem with Walgreens in general is that they often use floating pharmacist, so you're never dealing with somebody locally who has any commitment or attachment to the community. I will be getting most of her own from a mail away pharmacy in the future or Costco locally. read more

I would absolutely give the pharmacy a zero if possible. 4 hours and still waiting for 1 inhaler. No one told me a time estimate ever. Appears to be unorganized behind the counter. I have now been on hold for 30 minutes and they just now took my insurance info, which i had in the beginning, and i had when i checked on my order 2 hours ago.... and for some reason now they can't fill it. When I've been to walgreens hundreds of times and had the same insurance for 4 freaking years read more

I went in this Walgreens location to get my photos developed. The ladies at the counter seemed kind of condescending and rude when I asked questions and mentioned a coupon online. After I picked up my photos I noticed that several were blank and half printed on the negatives and at least 3-5 prints were missing. I called in to inquire about that and the same employee told me that it was probably because the person who took the photos took them in too dark of a place and they didn't come out. I told her I knew for a fact that several of the pictures were taken in a plenty bright space and I could tell that some of the negatives were half there and yet the pictures that matched the negatives were still not in the package. She continued to repeat that it must have been because they were too dark and there was nothing she could do about it, getting rather rude. I said oh well and thank you and she promptly hung up the phone before I'd even finished speaking. I won't be returning to that location again. read more

Nearly an hour spent in the drive thru pharmacy line. Will not come back here again.

The store itself is fine, but the pharmacy is incredibly slow! It is not the employees fault, they are extremely over worked!! Walgreens needs to hire more pharmacy employees....you should not be stressed and overworked when you are dealing with people's medications. That's how fatal mistakes are made. read more

This location has the worst pharmacy department. The lines are ALWAYS long and the wait time is ridiculous. After one year I will not be using them anymore. HIRE MORE STAFF!!!! read more

The same woman who has answered the calls this week was extremely unhelpful and rude. This Walgreens will never go out of their way to help customers, the other Walgreens in Chico on Nord, is a way better place to go. read more

I just wanted to take a minute to acknowledge a pharmacist named Jim who works the grave yard shift. This man was my knight in shinning armor when I went through the drive through at 4 am with a child who had just tested positive for influenza a. He was so kind and did everything to make me smile. He even went and got my kids ibuprofen and Tylenol. He deserves a medal! It's people like him who give you faith in humanity again. Thank you Jim for being so nice when you honestly could have told me that's not your job. read more

What a waste of time. Waiting over an hour for a prescription that should have already been filled. Go somewhere else and save yourself the headache. The pharmacist and staff are not the friendliest either. read more

The absolute worst pharmacy you can imagine. You have to try to be as unhelpful and ignorant as these people. I was a pharmacist for 40 years and have never encountered such ineptitude at any retail setting. Avoid this store at all costs. read more

This is my third time here since the paradise Walgreens closed due to the fire. I will never come back. They never have my full prescription and I have to wait forever each time I pick up my prescription that is "ready." They had one person there today at lunch time. I gave it a chance and now I will take my chances with the Paradise Walgreens limited hours rather than return to this one !!! This seems to be an ongoing problem with this store. read more

Thank you for your kind and caring staff. Being open 24 hours helped my father get a good night sleep that has been needed for three days ... They took the time to assist me and speed up the process in my fathers emergency. I truly believe if you weren't open my father would of been back in the hospital . Thank you for working with us please don't close your 24 hour service because I'm sure there's a lot of others that need your service . Thank you thank you to all those who helped me last night around 8 pm Chantelle Estess read more

I just left this place with no meds. I waited for 2 hours for antibiotics for a bad bone infection. They refused to fill it. They kept telling me 20 more minutes. I asked them 4 times about what the hell was going on. I left in tears. I will have to go back to the ER tonight to try to get a prescription somewhere??? It is Easter eve and my condition is getting worse by the moment. I plan to file a complaint with medical review board. read more

Can't give a zero or most people would.. dropped my prescriptions, no problem... they txt stating they were ready, went to pick them up, ended up stuck in the drive thru line for 28 mins... 2 cars... when It finally got to be my turn they weren't ready ... I ended up going inside... when I got inside I received another txt they weren't ready after all .. I removed my prescriptions went to rite-aid down the street.. they were ready in 25 mins... no problems.. STAY CLEAR unless you like terrible service, long waits and being lied to.... read more

Every time I come to this Walgreens I am at least waiting in line for 40 minutes to an hour for a prescription. I have never been at a Walgreens that is this slow at processing transactions. They are under staffed and their pharmacists have no sense of urgency. If a pharmacists is having to sign off on almost every prescription there needs to be a new flow process because what they are doing now is not working at all! read more

The pharmacy always amazes me. Unless you go there at 2 am., it's like waiting for a ride at Disney to get your Rx. I foolishly think I can go there on my hour lunch break and have enough time, but no. I only make it halfway to the front of the line and my lunch is over. I'm currently trying again after work in the drive though this time. I've been waiting 30 minutes and only one car has move. Why is this so difficult? read more

They deserve (-) negative stars! DO NOT, DO NOT, DO NOT GO HERE!!! for a prescription. The pharmacy is HORRIBLE !!! My wife is pregnant and needs special prescriptions due to complications. After being in the hospital we dropped off her RX and they said it would take 2.5 hours to fill. This is much longer than most other places in town. When we arrived they said it would be another hour so we left and came back. They still weren't ready and said five more minutes so I waited 15 and once again they still weren't ready. We ended up waiting 5 HOURS for her prescription to be filled!!! DO NOT, DO NOT, DO NOT GO HERE!!! read more

They take forever to fill prescriptions and they will tell you blatant lies about when it will be done. Definitely need more staff. Expect to wait 6 hours or more to get your prescription. Even when you enquirer as to when it will be ready they will just lie and thrill you an hour but when you go to pick it up it is another hour. When you return you will be told another hour and it will be ready. I did this three times before it was really ready. It really was 6 hours. read more

Worst Walgreens pharmacy...was told come back in 2 hours to pick up....came back 2 hours later waited in line for 30 minutes...and was told they are out of what was prescribed...thanks for wasting my time..very unprofessional and undertrained staff... read more

I rarely take the time to post about my experience on Yelp but this last experience at Walgreens on East Ave was so uncalled for. This is possibly the worst location I've had to deal with. I occasionally have a medication I have to pick up and dread going there due to the unhelpful and argumentative staff. Someone needs to manage better! read more