Not sure what is happening to our local beauty supply store. Customer service is rude, rude, rude. What happened to all the sweet associates? The woman there now (the manager??).....What a shame. I hope these consistent posts help them get turned around in time for the holiday season. Please be nice - we are your customers! read more

Love Rone who works here! Always so helpful and good energy when I walk in! Always recommends great products & never disappointed!!! Definitely ask Rone for any questions you may have when visiting!! read more

Went into sally's earlier this week and i was helped by this girl with purple/green hair. I picked out a dye and she recommended me a 40 developer with it. Long story short it absolutely fried my hair off. My hair was virgin and i had told her this. NO ONE GO HERE! read more

Chanel is the most wonderful and helpful person I think I've ever had the pleasure of meeting. She's the whole reason I come out to Chico for Sally's. She's so knowledgeable and eager to help, it's impressive. Chanel helped me with my brother's Halloween costume, and I could not have done it half as well with her help. She is the real MVP. read more

I like this store but the highlight is Chanel (Assistant Manager, I think). Chanel is a dynamo with exceptional customer service skills. She's helped me a couple of times with great tips and explanations. The first time I went there a couple of years ago, the store suddenly filled up and there were about 10 people in line at once. Chanel handled it like a pro, engaging everyone in a group conversation while she rang us through. I hope the store recognizes what an asset she is! I'll be back. read more

Place is small , but they have almost everything you need. I read most of the comments here, seem like almost everyone got a positive attitude from the big lady behind the register. But I can honestly said that is not the attitude I got from her! I don't know if it's because I am not white? She never smile and pouting when I asked questions about the product. I thought it was part of her job. I just wish she have a good big attitude as big as her ass, but it's the opposite. Her attitude is big as her & it's not in a good way !!!! read more

if I could give zero stars I would. i asked the girl working if she knew the difference between 2 color removers and kid you not she just looked at me and said "i don't know" and looked back down at her phone. same time another man walked in and asked if they sold Johnny B products and she did the same to him. the other girl working wasn't to rave about either. attitudes there are sour. not helpful AT ALL. worst customer service is AWFUL. disgusting someone has that type of attitude read more

was running errands with my girlfriend when she announced that she had to stop here and grab some supplies. i was mad that i had to stop at a girl store but what am i supposed to do have an ugly girlfriend with no beauty supplies? exactly. so we have to stop here. after like 30 minutes of waiting in the store i asked the manager if i could bring in my chonger and a speaker. she said no which was kinda BS but if i bring in my speaker than this store is going to turn into a chill kickback and that's probably not what like the owner would want.. anyways after like 8 rippers in my 97 honda civic i came back in and my girl was almost done. i slipped the manager my number and we left. pretty chill. give me a call or somethin read more

Ohshinnah Bluewolf is an outstanding employee to this business. She seems very determined on helping each customer get what they love the most. She new exactly what she was talking about and knew where everything was . She even got me to sign up for a Sally's credit card. She was super sweet and her hair was amazing she even said she did it herself. read more

The customer service in this store is terrible. I was looking for some adhesive remover for eyelashes and after standing waiting for 10 minutes while 2 sales associates chatted, I interrupted and asked for help. One of the girls pointed to the area and said "there are 2 different brands right there" and walked away. I went over to look again, and couldn't find the adhesive remover, so I turned around to ask her where and they were both gone. I think chatting is more important than good customer service. read more

Horrible customer service. I am from Yuba city where the Sally's employees were so wonderful! I've been in Chico,CA for 5 years and have been a loyal customer to Sally's but the location in Chico has the worst customer service. Deanna is rude, and Kat answered the phone for a simple question and I was on hold or 31 minutes. I hung up and called back and she answered again and finally answered my question instead of just picking up my first call where I was on hold for over a half hour. I will buy all my beauty products from somewhere else because having these women who have been rude to so many customers over the years is insane. I'm sure you'll stay afloat, but your company would thrive so much if you had management who cared about their customers.  When I asked for a customer service number, Kat informed me there was none, which was untrue.... very disappointed. Totally turned off. I was a customer for life and have spent hundreds of dollars of my hard earned money there... but no more. Good luck with your Chico store. This has even soiled your name for me beyond Chico. I will never give my business to Sally's, and I will share my story with all my friends and family and motivate them to shop anywhere else. read more

UPDATED REVIEW! I didn't go to this Sally's for a year and a half, because the way I was treated previously. I decided to risk it and give them another shot. I met the gorgeous Chanel & beautiful Bridgette early last week. They completely changed my opinion on the service of this location. I brought my two year old (which... two year old... in a beauty store... I must be crazy) - They fell in love with my daughter lol. They spoke to us about the beauty products we needed for my hair. I thought it was cute they addressed both of us. I really appreciated these ladies - Chanel & I did customer service for a decade - So, we had a mutual agreement. You know how you would like to be treated on both sides of the counter. Thanks ladies! You made our day :) read more

My 5 star goes to Chanel, who helped me match extensions by taking me outside and seeing the color in the sunlight. She's knowledgeable, nice, has a good sense of humor and knows her products -for all hair types. Whenever she works, I know I'm going to get exceptional customer care. Thank you Chanel! read more

Great place for people that have their cosmetology licenses. Cheap cheap cheap, descent products too. Even if you don't have your licenses anything hair, skin, nails they have. read more

Called ahead to see if they had the product I wanted and they held it for me to come by later. Pleasant customer service.

I went in to get hair dye and the lady that was in their did not let me know that the dye that i had bought which was in the semi permanent section was permanent resulting in my hair being fried now thank you read more

Not great customer service. I hope that whoever helps me at Sally's is educated enough to help me make smart purchases but unfortunately the last two times I've gone that has not been the case. I needed a moisturizer with no proteins since it was for over protein treated hair, but spent thirty minutes at the store to get home and do further research and found three ingredients in the bottle they found for me were types of protein. Today I went for some lifting color and developer, and asked which bottles were to lift color, and was met with a demeaning tone explaining how you need to bleach to lighten or to buy the most expensive blond lifting color and that I'll need 6 or 7 bottles. Needless to say I didn't pay for 6 or 7 bottles. read more

I am giving 4 stars for the enthusiastic and knowledgeable customer service I received from CHANEL yesterday. Though the store did not carry what I was looking for, she showed me many other options, which I seriously considered if I did not find exactly what I was looking for at another store nearby. When I walked in the door Chanel said hi and welcome and smiled. She immediately asked if she could help, at which I was surprised as I have never received this level of customer service at other Sally Beauty in the Bay Area in the past. She popped out from behind the counter and quickly showed me the section where the product would be. I was looking for a specific kind of bridal head piece, which was not carried. She showed me other options and made suggestions about how to make them work for me. She also suggested I come back another day of the week when their shipment comes in. As I left she congratulated me on my wedding and told me to come back soon. I would definitely return to this store just to get the level of customer service I received. The missing star is simply that their hair accessory section, though fully stocked, did not have what I was looking for. read more

I love the store itself it always has everything I'm looking for, especially being African American in Chico they have definitely expanded its hair care dedicated to my texture of hair. The bad thing about the store is the customer service, there's one lady who always makes sure I have everything I need and she is wonderful but I went into the store Sunday jan 8th and the cashier followed us around the store as if I was going to steal! She made me feel so uncomfortable that I probably will not go back and just shop at target! read more

If I can give this place a negative star, I would! They are that bad. I used to like Sally way back in the days, but the heavier employee with glasses gives the customers attitude when they first walk in to the store. She follows them around and gives her unnecessary opinion on what the customers are looking for. When we walked in to grab hair products, we knew exactly what we wanted. But, nope. She had to butt in and make unnecessary comments about how we are wrong, and she is right. In the end, we didn't feel comfortable purchasing what we originally intended to buy. By the end of our visit, I became very angry because of the horrible customer service she gave us. I will take my business elsewhere from now on. read more

This is my second review for Sally's. The first review was 3 stars, only because of the selection and low prices. I'm changing my review to 1 star. (if no star was possible I would leave this review starless) I have been a licensed professional colorist in Chico for over 16 years. Recently I received a call from a girl who was crying, begging me (this was not the first time, just the worst) to get her in ASAP to color correct her hair. She had gone to Sally's and tried to bleach her own hair with the advice of someone who works there. Technically I can't fault Sally's employees for giving advice about products they sell, I understand that it's there job. Where I find fault is when extensive damage to the hair is done after there advice and application errors clearly have been made (melting, breaking, banding) and the person is standing in front of you, YOU then tell her to fix it with toner. Which she tried and that to failed. (Because it was to orange for a level 12 toner to work on) Still she went back to Sally's again and was told to re-bleach her hair to lighten the toner and use !!!!DAWN DISH SOAP!!!!! to remove any residual toner. Needless to say this horrid, non-professional advice did not work. It only ruined a young girls hair. It was a tangled melted mess. So this I say to anyone seeking anything other than low price shampoos and conditioners. Cheap curling irons, blow dryers, and nail care products and polishes....shop all chemicals, i.e.. Color, bleaches, toners, Demi and semi colors, perms, relaxers and any others I've missed, Use caution And ABSOLUTELY NEVER TAKE HAIR COLOR ADVICE FROM A SALLYS SALES PERSON!!!! It's true they sell professional like products there, but the sales staff are NOT professional stylists, or colorists . If you take away anything from this, please, please, please!!!! NEVER USE DAWN DISH SOAP ON YOUR HAIR. Dish soap is made to remove oils, if you use it on your hair it will remove all the health oil and blow your hair cuticle wide open. This causes your hair to become unbrushable and a tangled dried out, nightmare, even more so on previously bleached damaged hair. JUST DONT DO IT! It's not worth loosing all your hair ! A good colorist will be able to salvage and make a great color correction after the initial application, however after so much mistreatment and bad advice, Some things can't be fixed. A good rule is don't do your own hair, I realize this won't always happen. So if you do your hair and something goes wrong, STOP and call a professional. This is not the first time I have heard that Sally's has said to use Dawn dish soap. Interestingly, I'm sure the owner wouldn't be very happy there potential buyers are being told to buy a product they don't even sell there!!!! Especially when they sell clarifying shampoo and color remover! Shame SHAME read more

Very rude on the phone. I called to ask what brand of brow dyes they had and the woman gave out a heavy sigh and slammed the phone down so hard it gave me a massive headache. Not be the best customer service, and easy on the attitude, girl. read more

Helpfull and friendly. The helped my find the tweezers in needed to clean by bong. The lady working there was also fairly attractive. If i were a chick this would be where i would go to to aquire my beauty needs. read more

Very rude and unhelpful. I rarely post negative reviews but I've been insulted for the last time. The employee just laughed in my face when I told her what I wanted to do with my hair. I wasn't asking for opinions I just wanted to find the brand and color dye I needed. Totally unprofessional and this isn't an isolated event. I feel if I ever ask any questions I get attitude from the employees. I only go here now if I absolutely have to. Unfortunate. read more

My friend was looking for a specific hair color for her dark, thick hair. She asked for Chanel because she had helped her before and knew her to be very knowledgable. Chanel went above and beyond to find Liz the perfect hair color for her hair needs. Thank you Chanel! read more

After feeling pressured to buy products(because I didn't know which ones would be best to use) from a staff member working at the time, I realized I didn't actually need all of the product that I bought and I bought things that were unnecessary to how I wanted my hair. I also realized the staff who was helping me must have misunderstood what I was saying I wanted to do with my hair. I tried to return the products a week later(I bought them before we went back into the stay at home order btw) brand new still in the package and due to covid stay at home order, they wouldn't accept them, they were expensive items too. I just find it dumb and gross that when I tried to return my items, they wouldn't accept it, yet they accepted the items from the shelf that i was going to buy but didn't. How does it make sense to not accept returns of brand new items, yet accept things that were in my hands that I already took off the shelf?? I would recommend buying your products online or doing your own research 100% before coming to this store cause you won't be able to return what you buy during the stay at home order, even if it's still brand new. read more

Miss Chanel is just the nicest and most helpful gal in there. Always upbeat and welcoming! I'll keep coming back just for her!

I needed hair products, that were recommended to me by my stylist. Turns out these products are so new, that they are only available to licensed professionals. Chanel helped me find similiar products. Chanel was awesome! I will definitely come back. read more

The review I am leaving really is more for the employee Chantal (Someone else wrote Chanal and now I'm doubting her name). She is extremely knowledgeable, helpful, pleasant, and thorough. I continue to go back to the store because of her excellent customer service and I really hope she receives positive feedback for this review. Some of the other staff are not quite as happy to be there, but she has always been helpful. read more

Worst customer service! There were several clerks in the store but only one checking out customers. The woman ahead of me had a large purchase. After waiting for 10 minutes to be helped, another customer walks up and says "If I pay cash can you just help me now" to which one of the clerks responded she could and proceeded to help her at the second clerks station. I interrupted and said "I am paying cash and I have been waiting 10 minutes"!!!! Both clerks and the rude customer ignored me. Sure glad I don't ever have to shop at this place again! read more